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I asked support about this and they said I should set the trigger for when the rental agreement is signed since that's when most people would enter their security deposit. But the problem I imagine is that a user will go through the flow to sign the rental agreement, then when it comes to the security deposit, they decide not to do it right then and there because maybe they realize they don't have the right card. But since they already signed the rental agreement, they will instantly get a notification from airbnb for the message I want to send them containing the door code. So they'll receive the door code even though they haven't paid the deposit. Does anyone know a way around this? The only thing I can think of is to tell guests there are two steps that must be done in order. I will give them a link to the security deposit and a link for the rental agreement and I'll say that the steps must be completed in order. So as long as I trust them to complete the steps in order, then whenever they sign the rental agreement they would have also already completed the deposit, and thus the trigger will send them a message containing the door code.

Hello there,

I'm trying to understand the difference between these two templates and when to use one over the other.

Also trying to understand, if a template was sent, where can we clarify that one had been sent? Is there a "sent" folder?


Templates:

Request Renter Agreement for Channel Bookings

Send Renter Agreement Form to Guest



Thank you,
Harry

Hello there,

I'm trying to understand the difference between these two templates and when to use one over the other.

Also trying to understand, if a template was sent, where can we clarify that one had been sent? Is there a "sent" folder?


Templates:

Request Renter Agreement for Channel Bookings

Send Renter Agreement Form to Guest



Thank you,
Harrya

Unfortunately, you cannot - custom fields don't work in the website fields, as you discovered.

You'll need to embed all the videos on a special custom page:

https://www.ownerrez.com/support/articles/video-page

@UstlcRentals - please write in to the Helpdesk with more information, so we can investigate this for you.

I am trying to embed some video tours on the individual property pages in the "Intro" area.  Since there's different video for each of our properties, I thought to add the < iframe > code to a custom field, and thought I could add the {custom field name} into the "Intro" html area.  I know it works for regular fields like {MYCOFULL}.  But when I try to do that all i get is literally the text "{custom field name}"

How can I do this ?  Or can I do an if/then script in the "Intro" so that it pulls the correct iframe video for each property?

Thanks!

Very impressive setup!

I get "page missing" for all the properties in my property share. Have I done something wrong? 

Also what about making a way for us owners having a way to actually connect better? Im in a couple of other shares but have no way to know how to even see their website. Would be nice for those who are sharing their websites with one another. :)

Here are our general instructions for this:

https://www.ownerrez.com/support/articles/extending-a-stay

While it is technically possible for you to make charges directly, it is a violation of Airbnb's TOS for you to do this, and not recommended.  They may kick you off their platform if they find out.

Yes, this is possible. There are two main ways to do so:

1. Create a quote and send it to the customer so they can complete the booking workflow. I generally prefer this as it fully sets up the automation I have in place (setting up scheduled payments and security deposits, signing rental agreement, scheduling emails, etc.).
2. Create the booking manually and manually send the user a request to pay for it.

There are several different ways to do both of these. The easiest is to use the "Create Quote" or "Create Booking" option in the top left area of the Booking tab of OR. You can also block off the dates and then use the "Convert to Quote" or "Convert to Booking" from within the block. You can create a quote from the Quote tab. There's also the "Quick Quote" option in the Tools menu. Lots of ways, but they all basically do the same thing.

Hi all!  I did a search through the forums and couldn't really find this answer.  I have a guest who came through Airbnb that wants to extend his stay (I have availability for the days he wants).  What is the best way to do that?  I'd like to just take care of it off the Airbnb platform to save both of us some money.  Can I just block the days and then invoice him through Owner Rez?  If so, can someone guide me on the steps?  I have an account with Stripe.  TIA!  Tim

Hello, 

I am following up to see if this is a feature yet? 
Thank you!
Jaime

Hello,

I'm fairly new to OwnerRez and trying to set automatic notifications so that my cleaners know when turns are taking place. Two questions on this:

1) I set up a Custom iCal Link under the Calendar for one of my properties. However, when my calendar updates with a new booking, the new booking is not showing up for the cleaner. I also added the iCal link to my phone (I subscribed to the iCal link/feed) to see how this works and the same is happening. I linked it both to my iCloud calendar and to my Google/Gmail account to no avail. It only shows whatever bookings were already present at the time I subscribe to the feed. Future/new bookings are not updated. How do I get the iCal feed to update with these new bookings?

2) I also read somewhere that you can set up cleaners with third party notifications when a new booking comes in and when guests check in and out. Where do I set that up?

Thank you!

Thank you Rex,

Makes sense now. It does work on our Ownerrez hosted page, and good to see that Airbnb ignore it anyway.

Thank you Rex,

Makes sense now. It does work on our Ownerrez hosted page, and good to see that Airbnb ignore it anyway.

Yes, there's an option for that in the Settings of your Hosted Website - you can select how (or if) you want your rates displayed.

Hi - can you tell me if this functionality to turn off the nightly rate table was implemented and how to do that, if so?  I have recently started using Price Labs, and I have noticed that on my website, when I put in arrival and departure dates, the total displayed is correct, but the nightly rate that gets displayed is showing the range for all nights on the property, not for the nights in the booking range entered.  Therefore, the range is showing $115-$298- which seems unreasonable when shown that way.  It is only a range of about $20 if it is pulled from the booking range entered, which is much preferred.  

Thank you!

The most common cause for this is when the Pet Fee is set up without a Pet multiplier. 

This should be set as "Pet for every ## above 0 up to Property Max". Airbnb and Vrbo only send one pet fee no matter the multiplier, if you only want one flat fee you can set ## to your property max number of pets (commonly 1 or 2). If you want to charge per pet for direct bookings you can set ## to 1.

hi all, New to OR platform and just setting things up. i think i have it all sorted,  and hoping to use the API to update airbnb etc, then i came across a weird issue. 

We have 5 properties, i created a pet fee surcharge and applied it to all properties, i set each of the properties to allow pets (ask owner), i then see this message on the LQA:

"Pets are allowed, but no pet fee is configured. Usually if pets are allowed there is an associated surcharge for pet fee."

I have our own domain pointed to OR, and the hosted website set up, when i check availability, i see the option for pets, and it correctly applies the fee. 

Have i found a bug or am i missing something? 

Thanks in advance. 

Colin

I'm having this same problem.  I'm trying to process a refund for something and the card used for the payment has expired.  However, the customer did enter an updated expiration date on their Security Deposit, as it also failed, so they entered the new date and then it went through.  So, the updated card expiration date is in the system, but when I try and enter a refund, it only gives me the payment 1 or payment 2 to link to and both have the expired expiration date and it fails.  How do I get around this?

I haven't returned their security deposit yet as their stay just ended yesterday.  Is there a way I can link the refund to their security deposit that has the updated expiration date?
Thanks,
Kari

Please write in to the Helpdesk with the ORB number of that booking.  You should also reach out to Resort Cleaning to investigate.  I do not believe we push changes to them, but booking status and parameters are available for them to poll.

I have some questions on how this works as well.  I had a booking scheduled via AirBNB API that the dates were modified.  Is this booking change supposed to get automatically pushed to Resort Cleaning?  If so, this wasn’t the case for me, I had to manually adjust it.

Second, I am considering combining two properties using the adjacent properties/mutual blocking feature within Owner Rez,  does this get pushed to Resort Cleaning as two separate cleanings?  Do I have the option to push it as one or two based on how my cleaner charges me?

Hi,

I'm setting up my payment method for Stripe and I'm going through the prompts and, it appears, I'm almost done.  On the last page when it says 'Let's review your details', it's telling me I have missing information in the 'business' section.  It's looking for a business website... I don't have one yet.  How can I get past this error?

Thanks,

Tim

Wow. Always in favor except when they should be and aren't! I got robbed of 1500 for a website before i found you guys. I didn't win.  

Stripe should offer a protection for this. Paypal would have my back! 

Well if i have to play the legal game, then i will. In 8 freaking months! 

Thanks so much for the helpful reply!

I'm afraid that's just how the credit card payment processing system works.  Buyers can always dispute charges and almost always win; when there's a dispute, the disputed amount is immediately removed from the account of the merchant and held in escrow until the dispute is resolved, which nearly always is in favor of the buyer.  There are a few services that provide what amounts to chargeback insurance, but they are extremely costly and not generally worthwhile.  Unfortunately, chargebacks are kind of a cost of doing business.

The only real protection, if you call it that, is our signed Rental Agreements.  As a legally valid and binding contract, if the guest does not comply with the terms by paying you as agreed, you can sue them in small-claims court.  In most cases, they won't appear in court and you'll win by default, whereupon you can take further legal action with the sheriff's office where they live to collect the debt.  Not fun, and not fast, but it's possible.

Hi Matt,

You can find the Quote Expiration under Defaults on the Property > Rules page.

Where is the feature located now?  I can't see a Billing tab on a property. 

The guest booked VRBO so payment processed through Stripe. They disputed it a month later and Stripe just took it right out of my bank account. They say it'll be up to 8 months before i get it back and that's only if the bank they use agrees in my favor.  

The guest claims they tried to withdraw the dispute but then they went silent after that.  

This is not right at all. Is there no way to protect us better from this type thing happening??

You mean, temporarily hide the listing on Airbnb?

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#hide-listing

Hello.  How do I snooze a listing with ownerrez?  I want to make sure I can remove the listing from AIRBNB but still communicate with guests?