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Thanks Ken,

I would obviously have more issues than what I mention if the API wasn't connected. So yes, it is. Just the rate adjustment doesn't work in the API. The airbnb one does not the booking.com one. 

But again thanks, I'll reach out to OR directly.

Can Juneteenth be added to the Federal Holiday list for the US?

I have sent all I know to send. Accurate reporting is important to me, Not sure why this particular glitch is occuring, Thanks, Mike

Is there a specific reason why OR support doesn't give a reply to this topic?

Please write in to the Helpdesk with specific examples including screenshots and URLs detailing what is wrong, so we can investigate.

Hello, I am having an issue with the reporting feature, I run a report and for some reason July numbers are never included in detailed reporting. Please reach out to me or give me some advice, Thanks, Mike B

You bet, I'll send a couple of recent examples your way today. Thanks!

Sounds like there may be an issue with an Xfinity router configuration.  Do you have specific examples you can send in to the Helpdesk to examine?

I'm seeing frequent broken rental agreement links in the emails sent to Airbnb guests after booking. This probably happens with every 5th guest or so, and when they click on the rental agreement link it takes them to an Xfinity page with a 404 Not Found message. Any idea why this could be a spotty but recurring problem, and how I can fix it?

Listing channels only enforce the min-nights setting on the day of arrival, not whatever might be set on any other days during the duration of the stay.

Ours:

Hot Tub Addendum for {PDISPNAME} in Sevier County, Tennessee.

This Rental Agreement Addendum is incorporated into and made part of the Rental Agreement executed by the owner and the Guest, referring to and incorporating the rented Cabin.

There are health risks associated with the use of hot tubs. Guest agrees to use the hot tub at their own risk. The Owner(s) will not be responsible for any injuries sustained by the Guest or the members of the Guest's party when using the hot tub. Guest who signs this agreement will be responsible to advise all other members of their party of all potential hot tub hazards and rules.

1. Before unlocking or using the hot tub, Guest(s) must completely review and understand the hot tub operating procedures found in the Rental Instructions as well as the safety items listed on this page. The Guest is responsible for operating the hot tub in accordance with the manufacturer's instructions.
2. The hot tub is drained, cleaned, refilled, and chemically sanitized before each Guest's arrival. Because the hot tub is completely drained and refilled before each stay, the water may not be warm until the night of the Guest's arrival.
3. Shower before and after using the hot tub. This is because some lotions or makeup mixed with the hot tub chemicals can cause a rash. Showering after hot tub use will lessen the likelihood of rashes related to exposure to the hot tub chemicals. Never wear jewelry into a hot tub due to the chemicals used. Hot tub chemicals can also affect color-treated hair or damage swimsuits.
4. If you have any medical condition (such as but not limited to, heart disease, low or high blood pressure, circulatory system problems, diabetes, obesity) or are taking any type of drugs please consult your physician before using the hot tub. Persons who have skin sensitivities or open wounds should not use the hot tub. If you have consumed or are consuming alcoholic beverages or drugs or have a medical condition that in conjunction with hot tub use may result in drowsiness, do not use the hot tub due to the possibility of losing consciousness with the possibility of drowning.
5. Guest agrees not to use and not allow members of Guest's party to use any type of soaps, shampoo, lotions, bubbles, glitter, or bath oils in the hot tub, as damage to the hot tub and/or skin irritation may occur.
6. If evidence of use of shampoo, bubbles, lotions, bath oils, or other substances is found in the hot tub, your entire Rental (damage) Deposit will be forfeited. Do not take any products or items into or around the hot tub, including glass, which may clog the filter, damage the hot tub, endanger persons, or cause injury, or skin irritation.
7. Do not submerge your head, ingest the water, or allow the water to contact your eyes. The Guest is responsible for keeping the hot tub clear of debris and keeping the area around the hot tub clear of obstructions, neat and organized.
8. Guest is responsible for the full cost that may be due for repair and/or replacement of the hot tub that is required as a result of negligence or misuse by the Guest, or the members of the Guest's party, above and beyond the amount of the Rental (damage) Deposit.
9. Minors must be supervised by a capable adult age 23 or over at all times while in and around the hot tub.
10. Inspect the hot tub water before use. If too hot, cloudy, dirty, gritty, smells unusual, or you have any concerns about the water quality, DO NOT USE THE HOT TUB and call the owners or maintenance for service.
11. The cover must be placed back on the hot tub and locked when not in use or not supervised. This keeps the water warm, prevents debris from entering the water, and keeps minors or unauthorized persons from entering the hot tub. Do not use the hot tub if any of the suction fittings have been removed.
12. DO NOT CLIMB, LEAN, SIT OR STAND ON THE HOT TUB COVER. A damaged/broken hot tub cover will result in {BSDAMT} charge to the Guest.
13. Guest understands that the hot tub is strictly an amenity, and the use of the amenity is not guaranteed under the terms of the Rental Agreement. Any interruption or non-availability of the hot tub will not violate the terms of the Rental Agreement.
14. Chlorine or bromine is used to chemically shock/sanitize the hot tub water when refilled. The plastic chlorine/bromine tab floater contains pellets that provide ongoing sanitizing during your stay along with the filtering system of the hot tub. The chlorine/bromine floater must remain in the hot tub when the hot tub is not occupied by persons. Failure to follow this rule may result in compromised water quality and/or rashes for guests. If the Chlorine/bromine floater is found to be empty of chlorine tablets, DO NOT USE THE HOT TUB and call the Owners or maintenance for service.
15. If the hot tub is used frequently during your stay, be aware that the build-up of bacteria, body oils, and other foreign matter may overwhelm the hot tub's ability to neutralize the bacteria and properly sanitize and filter the water.
16. If you notice any water quality issues, such as cloudy, dirty, gritty, or smelly water, DO NOT USE THE HOT TUB and call the owners or maintenance for service.
17. If using the hot tub after 10:00 PM, be considerate of the neighbors by keeping all noise to a low level. Failure to comply may result in denial of continued occupancy per the Rental Agreement and forfeiture of your Rental deposit and rent.

In the case of a hot tub emergency call 911.  The emergency electrical disconnect for the hot tub is located near the hot tub and is marked by a "Hot Tub Disconnect" tag.

I, {CFULL}, have read and understood these hot tub rules and guidelines and will be responsible for ensuring that all my Guests/members of my party follow the same.

Guest's initials: {BXCXLPOL}

I had this setting . I assumed that any stay that includes Thu, Fri Sat would require to be 4 nights. Vrbo (API) just allowed booking of Oct 7 -9 which is 2 nights. Is my setting wrong? 

Hello Timothy,

I'm very new to Owner Rez so just been going through the details and thought I could give you some idea as to what I have done. 

The Rental Agreement set up in the system by Owner Rez has a whole paragraph about liability and responsibility for a pool/hot tub.  I simply made some adjustments to make it more relevant and personalized to our situation. 

But I think your idea of a template and trigger will also work.  (The only problem with that is the timing of that message going out.  It might be a bit heavy handed to have the message send out upon booking).  

Hope this helps.

Suzy

I couldn't get a satisfactory reply from OR support for this issue and hoped that putting my question here in the forums would help to get a proper reply. Can someone from OR support can give a proper reply ?

Yes, there are templates you can select from - it only takes 5 minutes to set up a Hosted Website. The whole purpose is to be fast and simple for folks who know nothing about creating a website.  :-)

https://www.ownerrez.com/support/articles/hosted-websites

Certainly!

You can find a good general-overview video of what OwnerRez can do here:

https://www.ownerrez.com/support/articles/overview-a-bird-s-eye-view

You can also watch a recorded live webinar demo:

https://www.ownerrez.com/webinar-nov-19-2020-astrho-ownerrez-using-technology-to-manage-your-business

And, we are now offering regular live demo webinars you can join, which are posted here:

https://www.ownerrez.com/webinars

Last, here's a general setup checklist:

https://www.ownerrez.com/support/articles/setup-checklist

And we have a great many videos and support docs on our website, as well as our email Helpdesk to answer questions.

Yes, you would want to set up that message as an OwnerRez Airbnb template, and disable your automated messages that are created within the Airbnb control panel. You can send out the Request for Renter Contact Info (Renter Agreement link) in that Airbnb message and let them know that future communications will be handled via email.

The most common cause of this, is, if you have not yet imported the matching Channel Bridge data for the Bookings.  If this isn't the cause, please write in to the Helpdesk with specific examples of the reviews in question, and we'll investigate.

Other than the YouTube channel OwnerRez has, are there any other set up resources out there for beginner? 
Thank you for time!

Hello! New user. We have 9 small apartments we using this platform for. Sorry, this is a basic question. We paid for the “website” feature on OwnerRez, is there template? Or do I build my own? If I build my own, what am I paying to have with the website feature? Where to start? Thank you. 

HI Ken!

New user here -- my reviews imported but aren't showing so I came here looking for a solution.  Per your advice above I confirmed that the reviews haven't been assigned to a specific property, but when I go to CRM>Reviews it doesn't give me the option to "Change Details" and select the right property. The only option I'm given is to change the display name of the guest.  Please help!

Thanks, Ken!

New user here -- do I have to retype the message into OwnerRez, or will the templates I've been using on Airbnb continue to be sent automatically?

Ahhh.... my eyes thank you for the option.

There can be many reasons; the most likely is that your APIs are not connected/active.  Please write in to the Helpdesk with specifics so we can investigate.

Just wanted to let you know we're working on an update that will add an option so you can turn the candy striping on or off.

hey,

I'm trying to use rate adjustment feature to incorporate each channels commission I pay. But it's not pushing the rate adjustment through.

Any reason to why this is not happening?

Cheers

Not that we're aware of, but, you could reach out to Operto to double-check.

Good Morning, I noticed a few bookings didn't come through into Operto. (Which I love BTW).  Is there an issue right now?

Thank you Ken.  I had a recurring season (4th of July), so that explains why it didn't take over.  It is a 5 day recurring season inside of a two-month window.  Would be nice if the recurring ones could get the same treatment though.

There isn't a way to manually set a priority, but, the season that is shorter and more specific (i.e. not repeating) is what will have priority.

There isn't a way to manually set a priority, but, the season that is shorter and more specific (i.e. not repeating) is what will have priority.