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Since this Feature Request has become the dominant one, about the Inbox design, I've re-titled it to remove Lodgify from the title and broadened the language.
I love OwnerRez in general, I really do. To put it bluntly, if you want OwnerRez to be the go-to place for messaging, you need to design it better. Otherwise all that effort is wasted because no-one is going to use it. There is often a disconnect between what a web developer thinks will be handy and what the end-user actually needs. I hope you will take this seriously coming from an active user.
Tim, you hit every major thing right on the head! Your list of stuff is already on our internal UX tasking re: unified inbox, along with a bunch more, so it's like you have inside access to our project boards! 😱
If I made a list of the top 10 items that are most needed for the Inbox, it would be almost exactly your list - reading pane, make it a top menu, don't waste so much space, move the columns to resemble inbox norms, etc. There are some functional needs (eg. push notifications) but UI-wise, you are spot on that this is the minimum stuff that has to change.
Thanks for the nudge and taking the time to draw those pictures.
I agree 💯, I never use OR inbox, I dislike it enough that I go to Airbnb or VRBO directly, rarely do I look in the OR box. It just doesn't work for me in function and UI, I've been considering doing what others do and use Hospitable for communication.
I switched from guesty for hosts to OR because it was always glitching, but I miss the Guesty Unified Inbox , all communications in one spot including sms and then you can go to each guest individually as well. There are a few things from it I miss but OR overall is a much better more powerful player but it does need to catch up or out do others in a few areas.
100% agree with this.
Those are great, succinct suggestions!! I agree with all the posted pain points. For me the most important and helpful are making the inbox front and center, and adding additional meta to the message preview (platform, stay dates, etc)
I love OwnerRez in general, I really do. To put it bluntly, if you want OwnerRez to be the go-to place for messaging, you need to design it better. Otherwise all that effort is wasted because no-one is going to use it. There is often a disconnect between what a web developer thinks will be handy and what the end-user actually needs. I hope you will take this seriously coming from an active user.
Here are some marked up screenshots with some suggestions:
[This topic has been closed as a duplicate of another topic (WhatsApp Business Integration.)]
[Another topic was closed as a duplicate of this topic (Add WhatsApp to Communications and/or Social Media profiles)]
[This topic has been closed as a duplicate of another topic (Unified inbox feature similar to Lodgify)]
[Another topic was closed as a duplicate of this topic (Redesign the Inbox!)]
Great feedback, much of which we have plans for. Merging this into the existing feature request.
You've put a lot of work into the AirBNB & VRBO native messaging, right? Great, it's nice to have it in one place. Thank you. But the design is clunky. Start over. Please.
I love OwnerRez in general, I really do. To put it bluntly, if you want OwnerRez to be the go-to place for messaging, you need to design it better. Otherwise all that effort is wasted because no-one is going to use it. There is often a disconnect between what a web developer thinks will be handy and what the end-user actually needs. I hope you will take this seriously coming from an active user.
Here are some marked up screenshots with some suggestions. Thanks.
This is really easy to add and is a great way for foreign guests to communicate
New to ownerrez, gettting this integration with schlage will cement OR as one of the best as I'm hating the Remotelock pricing and sub par options with others! Please bring this to a reality!
Really good for international guests
https://www.revolut.com/business/accept-payments/
Vrbo historically has not allowed same-day bookings at all.
Yes, I definitely agree! You can set the booking cut-off time in Airbnb, but it does not allow you in OwnerRez. So that means you cannot have a booking cut-off time for your direct channels. This has caused some of our hosts to have guests checking in at around midnight when they book either directly or through VRBO. In VRBO it does not allow you to set a same day booking cut off time as well. I think this would be a very important and valuable feature to have
This is an Airbnb API setting. You can create the global account setting via Settings > API > Airbnb > Change and scroll to the bottom. You can override for a particular property via Properties > Select Property > Channel Rules > Edit
Hi LLVR:
You should be able to search for a booking, by first/last name, where it says "search" here:
A way to search by name (last or first) on the bookings page.
Where is this located under properties?
Are you using the booking window time limit in the Airbnb API? It does sync to Airbnb.
Allow for "Exception reporting" based on Criteria (like filters on Bookings list) that triggers an email at a set time, daily, by property that would highlight any issues that can be defined by a filter.
This could send alerts if:
- Sec Deposit is not authorized
- Rental agreement is not signed
- door code not set
etc
It would be great if a distribution list could be set up by trigger but we can start with just regular Alert emails.
Thanks
Hi Kris,
We haven't started managing other peoples properties yet... just the ones we own until we have it all dialed in. I have thought about some tools that could do some of the automation until OR has it in place. Zapier will likely be the most useful but it would require some good coding scripting capability and likely would have to tap into the OR API to really get it done.
If you it is added please make it sync with AirBnB so we don't have to manage the times in 2 different places
100% agree! Same day bookings are great but not with no time limit. 11 pm? Nope. This would be a VERY easy thing for OR to do.
Hi Tim,
Thanks for your response. I am going to look into seeing if I can set that up and see how it goes. I have a Travel Agency that books our place and I need both the Travel Agent and the Guest to receive the confirmation and all other booking related e-mails. I wonder if there is another feature I'm overlooking that might help with this.
This is exciting. Thanks for the update.
I think you can just add the custom field code from the reservation process to your templates so that when an email triggers it will go to both the primary email and the secondary email. This should eliminate the manual addition of a second email. There's even a button in the template next to the email "to" box to insert a field code. If your custom field code is {secondemail} you would just add this to the TO field on your booking templates. I'm not sure but I think you just need to separate the primary and secondary email field codes with a comma.
