Feature Requests

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I would also like to add to this subject. Instead of stating a "97% refund" in order to recapture credit card processing fees, I'd like to communicate "100% refund minus credit card processing fees of 3%". 

In order to do this, OR would need to add "%" option to the cancellation fee. And this would automatically update the automated wording.

Right now I have to spell it out in the rental agreement, but it does not mirror what the guest is reading upon booking.

Seems like a simple fix?

We want to recoup credit card processing fees when cancelling a booking. Right now, we can only set up a cancellation fee of a fixed amount. Can you add the function of a % of booking?

Hi, I am requesting a custom field filter or report so that you can filter by listing site and custom field. An example of this use is to receive a report answering the booking question - How did you hear about us? Thanks!

I would like to suggest a feature in the calendar view to see still see cancelled bookings. Either it's grayed out or maybe an overlap. Thank you.

This was released back on November 6th!

We exported our contacts to a CSV file so that we could pull them into a CRM for marketing purposes.  The check in and check out dates for the guest are not included in the export and this is valuable information for us to have in the CRM.   Please give us a way to add additional fields of data to the export including these two fields.

Hi John,

Booking.com bookings no longer sync a platform email address. For this reason, it's necessary to send your Booking.com guests the BUFIXUP link so that they can provide their real contact info on your Point of Contact form. When they supply their real email address, your email triggers can then be sent to these guests.

More on that topic here - https://www.ownerrez.com/support/articles/trigger-example-booking-channel-reply-request-contact-info

Thanks

This has evolved due to feedback. Here is how it will look upon release:

Thanks for the feedback!

Hi Alex:

Currently the delayed review setting works as follows:

When a review period starts, after check-out and until a maximum set by Airbnb (14 days), Airbnb sends our systems a signal that the review period has started. This signal includes an expiration date-time.

That is what we base our offset of 3 minutes on. 

This really good news! 

And yes please include three buttons - Active, Disable and Both; 

Thanks for much OR!!

As of July 1 2024 Rentals in California must give a full refund, minus cancellation fee, if the cancellation request is with-in 24 hours of "when" the booking was made but not with-in the 72 hour buffer up to  the start of the booking/check in. (If Im understanding it correctly) Can you update the "Change Cancellation Policy' to be able to comply  automatically to this new law?

2nd can you make it an option to charge a percent for the cancellation fee? Like 3%?

Have any updates been made regarding this?

I run into this situation somewhat frequently. A guest is departing and someone books later in the day for same day arrival. By 11am Housekeeping has made their schedule for the day and on their busy days they schedule my cleanings for next day if I don't have a guest booked by 11am.. So if a guest books that afternoon, I have to either cancel or search for an alternate property from other property managers which is very costly. Can you make a rule for same day booking cutoff time on prior guest departure day?

I know there is a cutoff time already for same day bookings, which I get somewhat frequently. If I program the 11am cutoff required by housekeeping, then on days when the villa is already clean, I won't get same day booking after 11am which will be waste of the availabilities.

Thank you!

Randy

I am looking for something similar--a guest asked for a confirmation to help get through immigration.  I sent the email confirmation but as mentioned in the thread it is not professional looking, headers, etc.  Would be nice to generate a professional looking printable confirmation and receipt on demand.  OwnerRez could add their own tagline at the bottom "Property professionally managed using OwnerRez" as additional exposure/free advertising!

Any update on this? I'm going to start self-managing and am trying to decide which software to use. The only thing holding me back from OwnerRez is the auto-reply for incoming messages from guests who have already booked (i.e. What is the WIFI password? Which day is trash day? etc.). Others such as Hospitable have this included. Thanks.

Hey Evan,

While OwnerRez doesn't offer this as an internal feature, we now work with a number of AI integration partners. I would recommend checking them out! You can find the list here:

https://www.ownerrez.com/integrations#ai

Any update on this? I'm going to start self-managing and am trying to decide which software to use. The only thing holding me back from OwnerRez is the auto-reply for incoming messages from guests who have already booked (i.e. What is the WIFI password? Which day is trash day? etc.). Others such as Hospitable have this included. Thanks.

Or constant contact direct, we don't like stay fi, it doesn't do what these 2 do

Ability to export details of deposit record(s).  The data already exists but there are no means to download it.

It would be great to customize the timing that I want to set and run the risk as I feel appropriate. I understand that if I set it too close, then it may not go through. But if there's too much time, then a guest could review back. But customizing the timing (10 seconds before, 30 seconds before, 1 min, 2 min, etc.) would allow OR users to find the best timing that works for their comfort level.

I just tag the guest as "bad guest" then eliminate those tagged guests from my data set.

Yes we need a notes function on the calendar so bad for example: we got a notice there is no power on December 5th between 9:00-4:00 at one of our properties. Right now it's not booked but in the event we do get a booking it would be nice to have that note there so we can remember to inform the guest of this.

Most OTAs don't let virtual cards be charged until the date of arrival but with direct bookings the owners might want to charge a percentage up front and then the rest later.

Each property should be allowed to OPT out in the section called PENDING for different channels. For instance, Booking.com won't release funds until date of arrival but there's no way to change the pending status for just Booking.com and not direct bookings or bookings via another channel. 

We should be able to set pending rules for different channels so we're not stuck with one sent of payment processing rules. 

[This topic has been closed as a duplicate of another topic (Different Minimum Nights Rule for Different Channels)]

[Another topic was closed as a duplicate of this topic (Request for Flexible Minimum Night Requirement Settings)]

What is the status of this as of November 18, 2024?

OR has this tagged as planned. Is it still planned, if so, for when?

Or is integration via Zapier the way that OR has decided to resolve this?

There are certain important pages that OR needs to fix its menus of the Booking Area in order to have made available with one click instead of having to click around on other pages searching for. 

These are:

- OR's Blog

- Integrations (apps integrated with OR that can be used)

- Feature Requests and other forums

To get to the Owner Rez Blog, I have to first navigate to the Support Center. Why not just have the link in the menu right there in the header of the Booking Area?

To get to the Integrations page, I wasn't able to find any link to it on any page. I finally had to do a Google search to find it. Since these integrations are so potentially vital to booking operations, the link to this needs to be in the Tools menu or in the side menu.

To get to Feature Requests, I have to click on Help and then Forums. But even when I am taken to Forums, there is no menu on the top of the page to any of the forums.

Instead there is a list of most recently active posts in the different forums that has to be scrolled way down past in order to get to links to home pages of these different forums. In that case, it's easier, though to click on one of the posts in a desired forum, and then click on the bread crumb of the forum you want. 

All these links need to be in the menu on the Booking Area. So in this menu, you would hover down to Help - Forums - Feature Requests  for example. 

The Support Center page needs to also have a navigational links to the forums in its header too.

Yes, we need this urgently…and for contacts as well so we can export for marketing purposes.

Hi John,

Booking.com bookings no longer sync a platform email address. For this reason, it's necessary to send your Booking.com guests the BUFIXUP link so that they can provide their real contact info on your Point of Contact form. When they supply their real email address, your email triggers can then be sent to these guests.

More on that topic here - https://www.ownerrez.com/support/articles/trigger-example-booking-channel-reply-request-contact-info

I am glad that this feature is changing but we absolutely need a way to run reports for ALL, not separately. 

I second Jason on this!