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related feature.
There should be a way to send a payment request and then automate a early check ins and late check ins?We are getting a lot of requests for this and it is quite a distraction. Seems easy to automate.
Two examples
ONE
Guest requests early/late
OR sends a form where they can pay for that.
Once paid the check in/ check out time changes and 3rd party alerts are generated.
OR
TWO
there is no same day booking so OR offers the guest an early/late option. If they pay the check in/ check out time changes and 3rd party alerts are generated.
[This topic has been closed as a duplicate of another topic (Trigger Booking Field Criteria - Check In Check Out Non Standard Time)]
[Another topic was closed as a duplicate of this topic (Early Arrival Late Checkout Trigger)]
[This topic has been closed as a duplicate of another topic (Trigger Booking Field Criteria - Check In Check Out Non Standard Time)]
[Another topic was closed as a duplicate of this topic (Allow for triggers to be tied to flexible check-in times (not just standard property check-in time))]
[This topic has been closed as a duplicate of another topic (Trigger Booking Field Criteria - Check In Check Out Non Standard Time)]
[Another topic was closed as a duplicate of this topic (Email Trigger based on check-in time (standard or custom))]
Thank you @Shawn H. I know when I bought my Lexus the reason they did not have Google Auto integration was because Google wanted detailed information about all their customers, regardless of if they used that feature or not. That's why I asked. Since I go out of my way to block Google tracking (as well as all social media tracking) with a multi-tiered approach, it's something of great concern for me. It's also something I use in my marketing and features prominently in my privacy policy.
I would really love it if the logic when changing an existing reservation would not just pull the current rate calendar, and would instead take into consideration the already existing booking and only add on, or adjust the rate for the days being shifted, added or removed. Because of the way the logic currently works, you sometimes wind up with super wonky price changes just from changing a day or so on a booking when it’s a direct book or VRBO. This is because all it does is pull the current rate calendar. When you have a pricing tool, integrated, those rates change daily, regardless of whether they’re actually booked or not. This leads to big consistency issues in price adjustment. It often tries to do some crazy stuff and I have to manually change rates more often than I accept the new OR generated charges. I see others complain about this a lot in the unofficial OR FB group and would like to see this addressed.
There is not a way to do so with the current inbox but as we overhaul the inbox we'll keep things like this in mind. We'll leave this as a feature request to garner the level of interest.
Please allow users to memorize/save report filters. It would save so much time and so many clicks over time, not having to repeatedly re-create frequently used reports. Thank you!
Yes, since the recent release of our Vrbo messaging integration, you are able to send messages via the Vrbo API directly, including attachments, rather than relying on email.
This was asked in 2016--have there been any developments to add pdf's to replies to Vrbo inquiries? I can upload the file directly on Vrbo and attach it to an answer, but It would be so much better to do it within OR. I know I can change the pdf to a Jpeg, but I'd prefer pdf if possible. Thx.
With respect to the cleaners, we show the late checkout time on the cleaning report, so this is not an issue for us. The issue we have is if a guest books a late checkout, say 6PM, we need to remember to manually block off that day, because if we don't, OR allows a new guest to book a stay starting that day with a 4PM check in.....
It would be great if the software recognizes this is a conflict and disallowed or at least created a warning message.....
is Google Vacation Rentals the same as Google My Business?
No. They are entirely separate and unrelated.
Is there a way to export date/time stamps on the messaging in the Inbox? We are trying to evaluate the communication volumes by dates/time in order to improve our communications handling.
Is there a method to set up autoresponders for incoming messages to the Inbox from AirBNB and VRBO? As an example, we would like to schedule our 'office hours" as an autoresponder for messages received between 9pm and 7am Arizona. I know AirBNB has a one-hour response requirement for our Superhost status and I thought I had seen a post about this but could not find it again.
Agreed! I measure my day-to-day success based on ADR and Occupancy rate for the month. ADR would be a critical metric to show on a booking and in the reports.
I would love a feature where guests could opt into our newsletter at the time of booking. I don't want to add guests to our mailing lists without their consent, and currently we get a low response from trying to automate it through our emails. Something similar to how to how the add ons are listed when guests book would be great.
Hi! I am still trying to get acquainted with all the different facets of Google... is Google Vacation Rentals the same as Google My Business? Will it help if I set up a Google account and Google My Business account to be ready for an integration with Google Vacation Rentals and OwnerRez? Thanks!
Often while using a emaill template it happens that you cannot save it as a draft.
You can either send of cancel the action.
If you cancel you have to start all over again.
A “save draft” button next to “send and cancel” comes handy and will allow you to save it and send later when the needed details come available.
Marcos Rosales
Villa Sea Paradise Curacao
We do not currently have multi-language support; however, you can create that Spanish Rental Agreement and send that to the guest via the legal tab on the booking. If you have questions about how to specifically do that, write in to Help@OwnerReservations.com.
Hi Ken. Has Owner Rez set up anything in Spanish? I see that these post are over a year old. I have a renter who is a Spanish speaker that I'm trying to send me lease agreement to, but I only see the English version, is there a way for me to send a Spanish copy, or can I manually enter a Google translated version to send to her?
Does anyone know if we will need to have a minimum number of properties to integrate to Google Vacation Rentals? And if so, how many?
Hello Kaye - we double-checked with Google and no minimum number of properties is required. If that changes, we'll let our users know.
When this goes live, will we be able to see what information Google is demanding about our customers and if it's for just people who book through them or for all customers (like they do with car manufacturers)? I'd like to make an informed decision on IF I'll connect with this partner. With Google, the phrase "if you're not the customer, you're the product" has never been more true.
Hello - Google's documentation does not say anything about extra tracking and our own research shows that there is no additional tracking beyond what you see with any other Google product. In our testing so far, we used some Tor-based anonymous searching to also test it and found that it worked fine after agreeing to some basic cookies.
[This topic has been closed as a duplicate of another topic (WebApp Notifications on Apple/Android)]
[Another topic was closed as a duplicate of this topic (Push notifications for inquiries/booking requests on OR's PWA website and normal website)]
Yes please!!! I want to send discount codes to guests who leave reviews, and it would be amazing if this could be a triggered event!
Owner Rez,
With the integration of VRBO's native messaging, in addition to Air B&B's integration, I would love to see the Progressive Web App ("PWA") version of the website, as well as the normal website, offer push notifications on new messages/inquiries/booking requests/etc. I was not able to find anything along those lines within Owner Rez. With push notifications, it would allow me to potentially remove the VRBO and Air B&B applications from my phone.
Thank you,
Ryan/VCVR
There is not, but, our website is mobile-responsive. So you can browse it just fine in your smartphone, and it'll work for most functions.
We are currently in the middle of a long-term project to improve the mobile appearance of our screens and forms, so that will all only get better over time. As it is, they're still functional.
