Feature Requests

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The Payment Detail Report currently puts Rent and Tax into the same bucket. I would like to see these separated, please!!

I use this report to reconcile to my QB P&L. Taxes are typically not included on P&L sheets, so it makes reconciliation difficult. 

Further, since I have some channels that do collect tax and others that don't collect tax, trying to back out these figures to manually reconcile the reports is cumbersome and time-consuming. 

Simply adding a Tax column would solve this issue. Seems like it would be a quick, easy thing to add to the code?

Thanks!

This is MUCH needed and easy to do to market not only to guests who've booked but leads from inquiries to market to that StayFi doesn't offer

I'd love to see some reports developed within the PM module for companies that run on an "invoice" or "direct remittance" or "co-hosting" model.  My business started this way, as an Airbnb "co-host" and has grown very quickly under that model.  The property owners are paid directly by the hosting platforms (or directly by guests) and then I send a monthly invoice.

My monthly invoice includes:

1) Commission on accommodation/rent revenue

2) Reimbursements for expenses (housekeeping, maintenance, supplies, etc.)

I never remit payments to the property owners.  Since they all get paid directly, they all end up owing me money at the end of each month.  I realize this is a fundamental difference from the traditional property management model.  I suppose my business model is more as a technology consulting / housekeeping / guest concierge services business rather than a true property management company - but the reports seem easy to develop in theory.  Please consider it!

Hi, OwnerRez team.

Please add the field "Group Name" to Book Now / Send Inquiry widgets. I use these widgets on my Wix platform website (doubleplaycabins.com) and typically get bookings by groups. When a guest books or sends an inquiry, I'd like them to be able to populate a field above Comments called "Group Name." And it would be ideal for the info to be captured in the booking / inquiry the same as Comments field info is captured as Notes.

Got it!!

Wait... where? I don't see the report it says to look for when I go to where it says go...  :-/

Thank you! 

Why didnt I think of that!? Lol

Here's a report that shows door lock codes:

https://www.ownerrez.com/support/articles/reporting-common-issues-questions#door-lock-codes

So, any which are missing will be clearly visible.

Upvoting this feature request.  In addition to the examples above, we have baby sitters and guides that have fixed hourly rates, but no way to specify how many hours they were used for.

In case it's helpful, here's how I see it working.  In the screen shot below, add "Per Quantity" to the Per Stay and Per Night radio button options.  Then, wherever there is UI to add the surcharge, offer a number picker or number entry field to capture how many to add.  The existing Multiplier picker still has value as, for example, I may want to charge by the quantity of pets or I may want to charge for the quantity of extra meals for adults vs. kids.

I agree! I've enjoyed testing out the ChatGPT integration in Hospitable (as well as the standalone version). Would love to see it integrated into OwnerRez!

Just discovered that there is a "Booked As Of" option on the report!!! I was looking for a radial button (like the homeowners see) and my brain didn't even pick up on the fact the option was there -- just in a different format! Thank you for making that possible!!

ChatGPt integration to reply to questions such as how many beds, etc., us the descriptions as knowledge data for responding automatically, is the house available, follow up etc. 

Generative AI is the future of search and responsiveness. 

This is going to be the future in all industries for interactions. 

BookRIPE 

Many Local Towns and communities, especially in the Mountain and Ski Areas are integrating to promote via BookRIPE

as example 
FAQ - Commission-Free, Booking Engine on VisitTruckeeTahoe.com

I have manual locks enabled for 1 of my properties.  I need to create a report that will show me which ones I haven't set a code for.  Some days I get 5+ bookings come through and I might miss entering the codes for some. If there is a way to do this already,  I'm all ears! As it is right now I have to go and open each upcoming booking and see if i have entered one or not.  It's time consuming. 

On our widgets, we show the rates & only they only show the max nightly rate. Can this be changed or have the option to show the average or even the minimum nightly rate?

This would be a good feature to include instead of showing the max nightly rate as this might detour a guest's decision on booking the condo at first glance.

Thank you. 

I'm not really understanding your description, so, can you write in to the Helpdesk with specific examples of what isn't working the way you want it, so we can investigate?

That seems reasonable; let's see how many votes it gets for prioritization.

Good to hear that this may be moving forward....it would be excellent to have for VRBO. It makes a huge difference in getting guests to leave 5 star reviews and saves us time.

We have two units that can be rented together, to provide accommodations for up to 12 people. However, we would like to be able to have it so that the individual units can be booked if the two units aren't booked together. How can we accomplish this in OwnerRez?  Right now, only the mutually booked option is available so the single units can't be booked. Do we have to do this manually constantly or is there a way to automate this?

Currently we're able to write a meta description for the blog homepage and properties homepage but we're not able to write distinct meta descriptions for each blog article or for each individual property. This is a flaw when it comes to SEO. Please give us the ability to craft individual meta descriptions for blogs and properties.

Why do all of the templates start with the word Send?

That is implied and makes it much harder to find the template you want to send.

The template should start with the PRIMARY action such as

Security Deposit Request

Payment Request

Booking Cleanup

etc.

Also - a search box would be very nice that looks not only at the title but also the content of the message

Agree!

Voting for things that work well for the user should not be a prerequisite for OR to take them under advisement and start work on development.

Also,

Why do all of the templates start with the word Send?

That is implied and makes it much harder to find the template you want to send.

The template should start with the PRIMARY action such as

Security Deposit Request

Payment Request

Booking Cleanup

etc.

When I'm in a guest's booking info and need to send them an email from a template (Messages > Send Email > Switch to Template), it would be SO helpful and timesaving to have a search box at the top of the template list. I have a lot of email templates and being able to search by keyword in the template name would make an enormous difference!

Same thing when I'm in my Email Templates section (Settings > Templates), the ability to search would make things so much more efficient.

It would be great to allow guests to pay with Apple Pay. 
A widget to add to our websites would be great. 

I’d like to have a rule violation trigger when a booking/inquiry doesn’t meet our minimum guest count for a property.  We want smaller parties to use our smaller properties and leave the large properties available for larger parties.

I just want to add that I tried virtually any housekeeping app available, even those that does not integrate with OR. I didn’t find any of those useful and valuable. 

I think I simple option for the cleaner to add a dot or a tag or a letter to the cleaning day: Confirmed, Complete, which would show in the main booking list will be extremely useful and I great start, without complicated developing. 

Stripe supports electronic checks

Hello,

I have guests going to my web site attempting to make a payment, but there's no built-in method to make a payment for existing bookings on hosted sites.  Guests typically make a payment at the time of booking, then weeks/months later the guest want to make monthly/periodic payments, while other guests want to pay off their balance in full.  The hosted web site doesn't offer a way (that I'm aware of) for a guest to go to the web site, type in their last name & booking number, and make a payment.

This could be a simple page with a form prompting for last name and booking number, which would generate the payment link and take them to that page.  I don't know how that link is generated to make this page myself.

As a workaround, I could send out the payment request email more frequently via trigger, although this would generate more emails to all guests.

Let me know if there's a similar feature request already made, I searched and didn't see it.

Thanks,
Russ

I agree with you! A nickname field is definitely needed. So many folks don't go by their full first name and it would be nice to "get it right" in messages to them, while also maintaining accurate records of their full legal name. 

Thanks for checking into this. I always strive to ask questions that stump developers!