Experience the difference of "Elite".

Getting Started

Core Concepts

Channel Management

Integrations

OwnerRez APIs

Payment Processing

Testing

Websites

Change Log

Costs & Fees

All new accounts come with a trial period of 14 days, during which all activity is free. Your first invoice begins to calculate after the trial period is over. Any activity you do during the trial period is free, even if it's a Premium Feature.

However, if you turn on Damage Protection, that coverage must be paid for even during the trial period.

Overview

Our pricing structure is property-based. Each month, we create an invoice in your account showing the number of properties you have and the corresponding fee.

We also have Premium Features that are not covered by the per-property fee. Premium features are also charged per property based on a different pricing table. Each Premium Feature has its own pricing table.

Use this handy pricing page calculator to figure out what your bill will be! The property slider and Premium Feature buttons will help you quickly get a total.

If you want to understand the math behind the pricing or verify the line items on your monthly invoice, read the following sections about how our service is billed.

Pricing Table

The more properties you have, the lower the fee is per property. The minimum fee is $40.00, which covers 1 property. Here is the full pricing table that is used to calculate invoices:

  Fee Calculated
1st Property $40 total
Properties 2 - 3 $15 each property
Properties 4 - 4 $10 each property
Properties 5 - 9 $8 each property
Properties 10-19 $7 each property
Properties 20-49 $6 each property
Properties 50-99 $4 each property
Properties 100-199 $3 each property
Properties 200+ $2 each property

If you have a large number of properties or a special situation, please contact us directly. We have set up flat rates for users who only use certain aspects of the system or are in international VR markets where exchange rates create problems. We're always ready to listen, so contact us with any concerns.

Premium Features Pricing

Each Premium Feature has its own service charge based on your number of properties. As Premium Features are added, a unique pricing table is added for each. As with the regular per-property pricing, if you need to use a Premium Feature but have circumstances that make our pricing awkward, please contact us to chat about it.

Premium Features can be turned on (or off) by visiting your account billing page and clicking "Change Premium Features." After you make your changes, confirm on the follow-up page, or the system will not save the changes.

Digital Signature Pricing

FREE! Yes, really - there is no charge for our Digital Signatures feature, and it's already included and turned on for you by default! The signature, PDF, and storage processes are provided for all users at no cost.

Channel Management Pricing

FREE! Yes, really - our entire best-in-class Channel Manager feature is entirely free and automatically turned on for all users. It includes access to all API channel integrations, our Channel Bridge tool, and all other channel-related functionality.

Property Management Pricing

  Fee Calculated
1st property $10 total
2nd property $5 on the 2nd property only
Properties 3 - 9 $3 each property
Properties 10-19 $2 each property
Properties 20-199 $1 each property
Properties 200+ $0.50 each property

QuickBooks Online Integration Pricing

  Fee Calculated
1st property $10 total
2nd property $5 on the 2nd property only
Properties 3 - 199 $1 each property
Properties 200+ $0.50 each property

How many QuickBooks Online accounts (company files) you connect to does not matter. You can link to multiple QuickBooks Online accounts so that your booking data syncs for multiple companies (or owners), but the above pricing is only figured once on your total number of properties.

Websites (Hosted Site) Pricing

  Fee Calculated
1st property $15 total
2nd property $5 on the 2nd property only
Properties 3 - 9 $3 each property
Properties 10-19 $2 each property
Properties 20-199 $1 each property
Properties 200+ $0.50 each property

It does not matter how many websites you create within the same OwnerRez account or how many WordPress websites you use our plugin with. The above pricing is only figured once on your total number of properties.

In the future, we may limit the number of websites you can set up or calculate pricing against the number of websites in addition to properties. If this pricing changes, we will alert users ahead of time or allow them to remain grandfathered into the current pricing for a time.

WordPress Plugin + Integrated Websites

  Fee Calculated
1st property $10 total
2nd property $5 on the 2nd property only
Properties 3 - 9 $3 each property
Properties 10-19 $2 each property
Properties 20-199 $1 each property
Properties 200+ $0.50 each property

Integrate your WordPress website using our officially supported plugin or access property listing content to integrate into your custom-developed site via our Listing Content API.

SMS Messaging Pricing

  Fee Calculated
Claimed phone numbers 1+ $15 each number
Incoming SMS messages FREE!  
Outgoing SMS message segments 501+ 1.5¢  ($0.015) each message segment after 500

A unique phone number will be reserved based on your choice (currently limited to one per account). Each unique phone number includes up to 500 free outgoing message segments. After 500 segments, each outgoing segment costs 1.5¢ per segment.

If you need multiple phone numbers in your account, contact us and let us know. We can turn this on for you upon request.

Door Locks

OwnerRez-powered door lock integrations are starting to roll out. First up was Schlage (next up are Igloohome and Hubitat). The monthly per lock charge offsets the fees charged to us by each manufacturer to leverage their API for each "call" made to a lock.

Integration Fee Calculated
Schlage $4 each lock per month
Igloohome Coming Soon $4 each lock per month
Hubitat Coming Soon $4 each lock per month

Damage Protection

Damage Protection is something we resell through RentalGuardian. Please read about the program in our Damage Protection Overview document.

There is no trial period for Damage Protection because there are fees we have to pay RentalGuardian to secure that actual coverage is in place for your bookings after you turn it on. So, to be clear, as soon as you turn Damage Protection on, you will begin to be charged for the covered bookings.

Damage Protection is priced per coverage tier. You can select the coverage tier per property, but all properties and bookings in your account must be covered. You cannot selectively choose not to cover some properties or bookings on a case-by-case basis.

There are two types of Damage Protection coverage - Standard and Enhanced. Read our support article on the difference between Standard and Enhanced Damage Protection to understand the differences.

Below is the price table for Standard and Enhanced coverage. Again, this is applied automatically to every booking (*) you create in the system:

Coverage Type Coverage per Booking Fee per Booking Extra Coverages
Standard $500 $13  
Standard $1,500 $27  
Standard $3,000 $45  
Standard $5,000 $69  
Enhanced $500 $23 $1,000,000 in host liability, $15,000 in bedbug
Enhanced $1,500 $37 $1,000,000 in host liability, $15,000 in bedbug
Enhanced $3,000 $55 $1,000,000 in host liability, $15,000 in bedbug
Enhanced $5,000 $79 $1,000,000 in host liability, $15,000 in bedbug

Damage Protection fees are paid monthly, as an "Add On" section in your regular monthly invoice, based on the bookings that have not yet had policies paid for when the invoice is created.

Paying Your Invoice

When monthly invoices are generated, we automatically collect payment using the credit card (Visa, MasterCard, Discover, or AMEX) you have on file with OwnerRez. We require all users to keep an up-to-date, valid credit card on file to use the system. If your card expires or is replaced, please update your account billing info so your account remains in good standing with us.

Turn Off Premium Features

Have you decided that an OwnerRez Premium Feature is not for you? That is no problem. You can turn off that Premium Feature. 

To turn off an OwnerRez Premium Feature, users can navigate to their account drop-down list and select Billing.

Account Billing

Users will see all Premium Features they have subscribed to in the Premium Features list. To make changes, click on Change Premium Features.

change Premium Features

Turn off the Premium Features you no longer wish to subscribe to by selecting the Disabled radio button. Click on Save Changes.

Change Premium Features

Users will be asked to confirm their Premium Feature Changes by clicking Yes, Turn Off.

Confirm Premium Feature Changes

A green pop-up will appear, confirming your changes.

Premium Feature Changes Confirmation

And users will see that the Premium Features have been removed from their Premium Features list.

Premium Features List