Feature Requests

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This is how Hospitable PMS integrated with Schlage Encodes and includes it in their PMS pricing. Can't be that bad for that start-up and their users love it. 

Yonomi?

Anytime someone wants to "Schedule a Call" rather than disclose pricing a little red flag runs up the flagpole.

Seems to me your customers have spoken.

You have announced a large OR price increase. How about direct integration so that we can save some money.

No one is interested in having one more hand in our pockets.

I'd like to be included in the beta as well, if possible.

We'd also like to be included in your beta testing, if possible. Thanks!

Agree. The Yonomi API I've shared https://www.yonomi.com/integrations is a solution to integrate to many devices, both locks and other smart home appliances. They are owned by the same company as Schlage, but work with other market products. I don't believe there's a fee either passed along.  

Hello! Tag automation is planned. We're trying to see if we can get to it as part of the roadmap in 2023. Stay tuned!

Hello we would greatly appreciate direct integration with the Encode locks.  They are one of the more popular locks and work really well.  I second what many have said about not wanting to manage a second account/integration when 99% of the functionality is there inside of OwnerRez except for the API connection to the lock.

This would be our teams most requested feature looking forward to 2023.

Unfortunately, since the listing channels don't support this, it is not likely that we would add this capability.

You could do something vaguely along these lines by using the old-school surcharge-based Refundable Damage Deposit - just set that as a percentage rather than a fixed amount.  However, you'd have to manually refund it, and in most cases you'd be stuck paying the payment processing fees every time, so this approach isn't really recommended.

Beside the additional cost, some of the downsides would be having another account to manage.  Another logion/password, another site where hackers can get in and capture email addresses\password\potentially lock codes.

Any movement on having Schlage directly integrate with OR?

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/logo-link-to-top-domain)]

The price structure with Jervis is more than RemoteLock. So it seems OR is working on an integration that is more expensive than what is currently available 

Clicking on the logo refreshes the page.  I would like clicking on the logo to go to my website homepage www.staypacificbeach.com, not the hosted website book.staypacificbeach.com.  Because I am unable to customize the link for the logo, it only goes to the hosted website home page.

Hey Jami, thanks for checking in on it. We have considered direct integration with lock brands, but traditionally we've integrated with third parties that do many locks at once to give customers more choice and flexibility.  This past summer, we announced a new partnership with Jervis that handles Schlage locks along with Yale, August, and other major brands.  Have you looked at Jervis and their cost structure?  Curious what the downsides are there.  We may end up doing direct Schlage at some point because of the overwhelming outcry for it - believe me, the response is noted!  Thanks for your votes and feedback.

 I am working on the security deposit amounts on the different properties.  I see there is a fixed amount option but not a percentage of rent option. For my different rentals being various prices I don’t charge the same security deposit amounts.  Will there be a way to regulate the security fee better in the future?

I'm confused - by default, clicking on the logo does take you to the home page.

That way when visitors click on the logo, they can be directed to a designed page, in most cases, the home page.

Although it would be nice to just be able to easily set this on a per-property level, you can (mostly?) accomplish the same thing using surcharges and discounts. Create a surcharge or discount and make it apply only to a specific property and a specific booking channel. It should have the same effect.

All that I am asking for is the addition of "Contains day of the Week" to be added as a choice as one of the criteria that can be chosen to be met in order for the discount to be given and then a drop down with each day of the week listed so that I can require that the booking contains both Friday and Saturday in order to qualify for the free night.  This is very similar to criteria that are already in the system like "Arrival Day of the Week", "Departure Day of the Week", and "Booked on Day of the Week".  Thank you!

I tend to think this isn't likely, because it would be an OwnerRez direct booking unique feature - none of the listing channels support anything like this.  So it would be likely to create confusion.

Scheduling tasks in OwnerRez isn't likely, as OwnerRez isn't designed to do task management - we leave that to our housekeeping service management partners.  It would likely be possible to transmit the tag data to our partners, who could perhaps create actions at their end based on the presence or absence of specific tags - I'm not sure of their capabilities though, so that would need to be a question for them.

Agree also. How many votes does it take to get attention?

It would be a great feature to allow the API channel raise/decrease pricing on third party platforms. This would allow for the changing rates on a specific property rather than change all the rates broadly on all properties. This will allow for more control over rates, ie allowing your direct booking site having cheaper rates than properties on Airbnb and VRBO....allowing for more direct bookings.

Agree. Let's vote this up. Avoid spending more on 3rd party apps with this integration.

Yes this would be awesome!

I really like the opportunity of saying a little something about something... pets... stairs... shared spaces... dining area... etc.

However, I see three challenges.

1. It is completely unclear (to me) where (website and specific location) this data will be used. 
2. Therefore, I do not know whether or not I want to spend the time filling out all of the extra fields, not knowing if/where/when they're used. 
3. There are seemingly sites with a much lower character limit than the 1000 characters noted in OR.

This results in incomplete and unprofessional-looking listings like this: 

I was looking to use the 1000 characters allowed in OR to clarify our pet policy, but we can see what happened. 

That said, it would be nice to know where and how these descriptions are used across each platform and what the character limitation is for each. Frankly, I think it would be far better to allow a similar solution as descriptions, even allowing the creation of override tabs so we can create the perfect message for each platform. And in the meantime, a less desirable solution but fair nonetheless would be to limit the character count to the lowest common denominator of where they are used. 

I look forward to others' thoughts (and votes). 

~Doug

P.S. The same holds true for health and safety, location, and rooms

Rent x nights and get an additional night free or at a specific discount. (with it being smart enough to know which night would be the least expensive night)

And if we use the feature to identify open "gap" night before or after a booking, have the system smart enough to allow us to add the gap night at a discount to the booking instead of creating a new booking at the correct rate shown as added night and a discount on added night... if the original night was OTA then create a new booking with all characteristics of the old booking but automatically adjust things like checkin and out times etc... to make as seamless as possible to the owners/pms and the guests

We do this nearly every day Ken.   Pet Fees on Booking.com,  Hot Tub charges on AirBnB, VRBO, etc... EV Charges on all of them...    We usually have to disconnect the booking from the OTA for some reason we can then add the charges and when we invoice we usually have the challenge of determining what payment we are going to receive from the OTA (AirBnB pays us for what they charge for,  Booking.com is all over the board providing virtual cards, sending us guest card info or acting like AirBnB) we generally have to remember to schedule an exact payment for the amount we will get from booking.com... we then use the feature to request payment for a specific amount which is the amount of the surcharges and we send the email with that direct link for payment...   

It is a lot... streamlining this would be awesome and I created a feature request based on this just today.

add a task to a booking, alert a manager,  manager assigns it to a team member with a due date, reporting on upcoming and past dues to team members and managers.

Don't forget the auto creation of tasks based on triggers... IE... task checkout clean is assigned to team member x for property abc on checkout date   or  task clean hot tub is assigned to 3rd party vendor for property abc on booking with a due date of checkout date