Feature Requests

Sort by

• Newest Reply
• Newest Topic

I would also suggest that you allow for grouping of the numbers...   multiple properties in the analysis, everything in a specific city, an entire lodge or inn, etc. etc. etc...

Situations occur with bookings where for whatever reason we need to add something to the booking.  Currently this is an entirely manual process requiring multiple exchanges of emails or a guest calling and talking with someone to get something added to their booking.   We see this a lot with the channels that do not support things like pet fees or optional fees (mid stay cleanings, early checkins or late checkouts, hot tub fees, pool heat fees, EV chargers, etc etc etc....), and recently we are seeing things like post stay additions - housekeeper tips.

I would like to suggest that there be a Guest Booking Portal or some kind...  A guest could go to a login page enter the ORB and another piece of information like a phone or last name. (to confirm who they are)   The page would then show their booking information and give them options to add surcharges.   Invoicing would be done similar to if they had created a booking on the website...with payment rules being followed as defined for the property/booking.   In the case of OTAs we currently have to "disconnect" them from the OTA to add charges...  not sure why this is even a requirement the underlying data should know where it came from...   So for an AirBnB transaction where the guest receives my email that the hot tub wasnt included on their booking (see my previous Feature Reqest for tags on surcharges) I could add a link to the online Guest Booking Portal... guest could click on it... authenticate... click on the surcharge or charges they want to add... checkout... enter their credit card information to pay.  If a guest then cancels on AirBnB any paid surcharges would be refunded to the credit card they were charged on.

We would like to have the ability to configure a tag on Surcharges and Discounts that if added to a transaction would add those tags to the booking where they are used.   For example we have a Surcharge for those that want to utilize the HotTub.   When we add this surcharge to a booking and save it the booking would be updated with the appropriate charges and the tag on the booking would now include whatever tag was identified on the surcharge to be added. (in our example the booking would now have tag HotTub attached to it).    What this allows us to then manage is communication via tags... if a transaction has the tag HotTub we can send instructions on how it is unlocked... If it doesn't we can send a message describing the service offered and the pricing and asking if they would like to add it... ie if it doesn't have the tag... send the message...

Guest addons is another issue but I will put it into a different feature request...

Just want to be sure this account and properties are also added thanks!! 

Hi Danielle, we are moving to a model where taxes are an expense like any other (and will show on statements if the PM remits them) so in theory it should be possible for us to make this happen the same way that surcharges are linked to (and create) expenses.  Taxes could, individually, specify if they are remitted by owner or PM.  We are neck deep in some changes around this and will definitely consider your need as we move forward.

The options are limited on the owner statements to have the taxes as we remit or the owner but where we live, the taxes are remitted half by us and 1 tax by the owner. If we can expense the one tax in the booking to the owner this would make our lives so much easier when producing owner statements. Please make this happen for us! Best Christmas wish ever! 

We sure aren’t!  It’s a big pain to have to step into the automated process and fill in amounts and dates.  

They’d be getting ahead of the curve as more and more cities, like San Diego, limit the number of str’s and more hosts will turn to longer stays.  

janella

SD Urban Rentals 
SD Urban Vacation Rentals 

Is everyone happy with only two payments? I would think this would have more support.

The ability to have flexible payments would also help dealing with longer term rentals.

Found this website accidentally when I was looking for snow bird advertisement slogans! They are partnered with many booking/property management software programs. 

Check out their website, might be a good company to partner with? https://americansnowbird.com/

The Snowbird Company is a world leader in bringing snowbird renters and rental owners together. Established in 2002, the company focuses on the needs of winter visitors to the warm resort destinations of the southern United States, Mexico & the Caribbean. This website serves the United States, providing a comprehensive list of properties by owner, specifically available for monthly, off season or seasonal rates. Snowbirds can find high-end resort destinations on a budget right here. 

User should be able to change the colors of each booking on OR. I use Fantastical on Mac which as been the best calendar app I've found. Easy to use and allows on to color each series of booked dates. Colors help a lot.

THANK YOU EVERYONE! 

We have received enough interest to fill our list at this time. As development finishes and we are ready to begin bringing users into the beta, we will reach out to those on the list!

We are definitely interested in beta testing this feature on our 9 soon to be 10 properties.

mostly copied from google because they word it better than me :)

"Revenue per available room (RevPAR) is a performance measure used in the hospitality industry. RevPAR is calculated by multiplying a Unit average daily room rate by its occupancy rate. RevPAR is also calculated by dividing total room revenue by the total number of rooms available in the period being measured."

For single family houses,  RevPar= Average Daily Rate x Occupancy Rate.

Example: High ADR but Low RevPar means that you booked at high rates, but your occupancy was low.

Yes, this can also maybe solve the VRBO Host fee issue as well if it lets us apply a 5% FEE to all VRBO bookings for each owner.

No, but, there are thoughts of doing something like this next year.

There is a lot of active development going on on this.  There has been a years-long problem of how commission, tax, etc are stored now where they do not register as "expenses".  That throws off year-end reporting.  We are actively building an upgrade which will begin tracking commission, tax, etc as expenses with a report that shows teh roll up.  It's been in development for months.  As of right now, it looks like it won't come out until the new year.  There will be an upgrade process that will require you to step from the old verson to the new one by updating some things.

Looks like it'll drag into the beginning of the coming year.  :-(

Vrbo has said that support for this is in development, so, we're thinking likely something in the first half of the coming year.

Ken, I think I was mistaken and not sure why that occurred. I cannot replicate it now.

Hmm, our thinking is that this should already be the case.  Can you write in to the Helpdesk with a specific example where it is not?  It may be a bug to be investigated.

Please add this feature for VRBO.  The feature currently works great for AirBNB and I have seen a marked improvement in the number of reviews I get back from guests in return.

Tim

Are you using Stessa in place of quickbooks?  I'm looking into Stessa and would love some feedback.  We have 6 short term rentals and one 6 unit apartment that I would be using it for.

Hi Ken, could you please include me in beta testing for GVR? 

Any update on this?  

PM and Accounting work are continuing at full speed.  I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 2022.  

Hey there! 

It's looking like this feature request is from just over three years ago. Has anything come from it? 

My specific use case that does not currently seem possible is I would like a reminder at a specific date and time if I have not filled out a custom field. Am I overlooking a way of triggering an email based on custom fields or the lack thereof? 

Thanks!!

The option to use an SMS for a 3rd party alert in addition to email alert.

Great news. Would love to have an opportunity to test.

The ability to customize a templated message within the Booking/Messages section for future automated triggers for that booking not yet sent, without changing the template for any other future guests. This would allow hosts to better tailor any messages as well as delivery date/time based on prior customer conversations for more relevance. For example, if a guest requests an option like a BBQ grill at some point during the booking or asks about distance to the resort clubhouse, we could modify one of the pre-arrival templates created and scheduled without affecting the default template for others. I see a place we can create additional scheduled messages, but the ability to just change it for guests within their booking and keep the triggered scheduled templates would be awesome and what I've seen with another PMS that made this so easy. 

When selecting a message preview from within a booking, it would be relevant for the system to preview the current booking guest and property instead of using other logic and selecting another property and booking guest. It's logical if I'm selecting Preview from within a booking and send email feature, that I'm concerned about that particular guest and property. 

If you are logged in to the main account, you won't be able to access the Safeguards page for your own account. To get back to your own account, use the "Unimpersonate" button in the top-right corner to log back out of the main account into your own account.

Then you'll be able to access the Safeguards page for your own account.