Feature Requests

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I love that OR reminds guests to buy insurance after signing that RA. Great feature. But I had already 2 guests call me asking why are they being forced to buy insurance. The way the splash screen looks makes them think that insurance is mandatory. 

Maybe add something like  "No, I will take my chance and I do not want to protect my trip" below the current message so that screen is dismissable by clicking on some "No " button. Just a suggestion. 

If there was an SMS Bounce Trigger, we could create this:

IF an outbound SMS bounces THEN we Send out an Email and Platform message letting the guest know that they will be receiving important notifications by SMS, so they need to update their information.

Should be a pretty simple trigger to add (since the system already emails us based on an SMS bounce) and it would help push all guests toward SMS integration and cell phone inputting instead of office or home numbers, etc.

Thanks for listening!

Ben

I would be nice to have this automated within OR so that the guest can simply do the paperwork.

It would be very helpful to keep track of each owner's balance and display it on the owner's statement. All of the information to calculate this number is already readily available inside of Owner Rez. We currently display a breakdown outside of Owner Rez, but all of the information comes from the payout section and the statement section. For a particular month, it consists of their beginning balance, statement proceeds, disbursements, and ending balance. Thanks.

Possible to add another system alert message that would simply have the Guest name and Billing info entered - BEFORE a charge is run?

Chuck

Hey Ken. We are growing rapidly, and we just want to ensure some data integrity as we start utilizing the CRM functions of OR. For example, for property custom field "PXWASHERDRYER" it would be helpful if the user could select from "Stacked, Separates, or Coin". Another example could be "PXHVACFILTER" include a list of the various filter sizes - thus avoiding one user entering 16x20, and another entering 20x16. Make sense?

The availability/search widget on the home page drives me! I only have 2 properties so if i "tile" it,  im stuck with 1 on the left,  1 in the middle and nothing on the right. I wish to space them apart or center them together as one, so my page has a more uniformed look.  I have to "list" them instead, which i think needs to be more customizable as well, to show less details and maybe shrink in size or something. I just hate that the only way to display my properties on my main page is restricted to only 2 options that aren't very attractive as is for someone with only 2 properties or to just show none at all!

Can you describe in more detail what you're after, and how you'd use it?  Are you imaging just a dropdown with predefined entries to select from?

We are attempting to use OR as a CRM it would be really helpful to create custom pick lists. 

The system is not designed for you to delete this data, it's intended to preserve it.  So, no, we don't want to streamline this.

Hello! You are correct, it's not supported via API. If others have it, they are using a screen scrape technique which is not ideal for many reasons, including being unreliable. We'll certainly support it if/when Airbnb adds it to their API.

Hello,

I just tested a widget for direct bookings as I'm slowing getting into the features OwnerRez offers.  I noticed during my "test" my contact info was saved in the database.  So I was in inquiries where I attempted to delete my two test inquiries.  I was prompted with a message that to delete my inquiry I had to delete my quote first so I clicked the link to do so.  Then I went to CRM where my contact info was in there twice from my inquiries.  I selected the rows to delete my contact info...but it prompted me that I had to delete my inquiry first.  Earlier I had only deleted the quote, I guess.  Just seems tedious to have to delete something 3 times.  Maybe this is a good safeguard to users managing multiple properties where I'm just self managing a few.

Thanks,

Kati

I think it would be very handy to see guests' ratings into OwnerRez so we can check before accepting bookings without the trouble to go back and forth to Airbnb user profile.

I've read that OwnerRez hasn't implemented this feature because API did not allow it, but I've actually seen this feature in other competitors like Hospitable.

Thank you

Dori,

For this particular case, you could leave the card mode as automatic and let the missing card emails go out for property B. Or, you could leave the card mode automatic, but turn off the missing card error and provide your own friendly emails via trigger for property B.

I'm not sure what you've heard, but your description is not accurate.  The OwnerRez API does indeed support two-way syncing.

We already have an integration with Duve:

https://www.ownerrez.com/support/articles/duve

We've had discussions with Breezeway, but last time we talked, integrating with OwnerRez wasn't a priority for them.  And it's not a priority for us that would justify the resources for us to write to their API, as we already have integrations with several other companies that provide the same services that Breezeway does, so this wouldn't really add new capabilities for our clients.

https://www.ownerrez.com/support/articles/dynamic-pricing-overview

We'd be glad to talk to any companies that would be interested in integrating with us - we have more joining all the time!

I'd like to follow up on this and see what can be done as well. We have also started using Duve and they're telling us the same thing that Breezeway did about OwnerRez not allowing for two-way syncing and communication. We love OwnerRez but it's almost enough for us to start looking at other PMS's. 

Integration to Zapier or to a similar tool is really very important. Hope it gets implemented soon.

Notes part of bookings is a very critical part for us and we use it in various ways. Some improvements in the booking notes area would be wonderful:

Here are some suggestions:

1) Possibility of highlighting some of the notes we choose: part of a note or the whole note if this is easier (enabling using rich text in notes might do this maybe?)

2) Low authority users' notes added with a date and user name but as an admin, my notes don't. So it'd be good if the same stamp applied to admin notes...

3) An integration via a connectivity partner (e.g. Zapier, Integrately etc), so that extra services ordered via an online form are added into bookings' notes automatically.

Thank you!!

This is already possible, via several different methods:

1. You can set a specific Booking Window in the API Settings for each individual channel, which will override your Property Rules settings, but won't affect direct bookings.

2. You can set a Channel Blackout, which is basically a block that's only on one channel.

https://www.ownerrez.com/support/articles/blocking-off-time#listing-sites

I would love to be able to set my advance booking windows so that guests who book directly with us get "first dibs" on popular dates.  Ideally, we could set different booking windows for different OTAs, so that a disfavored one could be limited to last-minute guests as an example.

I think this would incentivize direct bookings, as anyone who wants the same dates next year needs to book directly.

Sounds great.  Any idea when this will come?

I'd like to auto tag people who want to use our fitness room, then serve them up the fitness waiver legal agreement.

Excellent!

This is already planned to be added.

The short answer is "yes, sort of."

Inquiries in and of themselves don't mean much.  In most cases, when a guest makes an inquiry, the proper response is to send them back a quote.  If they're doing Instant Book on your website or you have an Autoresponder set up, that'll happen automatically for direct bookings; the listing channels handle things their own way, but in a generally similar fashion.

Once the quote is created, it doesn't matter if the underlying rates change - the quote itself won't be automatically updated.  If the guest chooses to book it, they'll pay whatever was included in the quote at the time it was made.

Of course, nothing prevents the guest from going back to your website and making another inquiry for the same rate - in that case, they'd get an updated quote, which could potentially be cheaper, and they can book that instead.

I would love to start putting the daily checklist and date range checklist to better use, but there is so much extra stuff on there that we don't need. Such as owner name, cleaning date, guest email, etc. Could these columns be checkboxes when we run the report, similar to tags and custom fields, and we could uncheck them if we don't want the info?

Would love to use custom fields in trigger criteria.

Realizing this is a bigger issue than it seems, even something possibly simpler like:

5 OR provided unassigned boolean fields. We users can use them for whatever purpose we need. Then we can include them in the criteria.

And along that line, would be good to have a field we can put in the checkout form that has language permitting us to SMS to guests and acknowledging that may incur carrier fees. We can then use that field in Triggers to determine if a specific user will get an SMS or not. Then have an alternative trigger to handle the "No" people.

Hi!

I have OR integrated with Pricelabs and I'm curious if there is any setting within OR (or PL if somebody knows) where the following can occur:

1. Pricelabs feature of "Last Minute Price" is enabled on a Gradual scale (i.e. prices automatically come down $x or x% as potential booking dates get closer)
2. Inquiry comes in from a potential guest
3. OR "senses" the inquiry and "locks" in current prices
4. Potential guest takes at least 24 or 48 hrs to book but instead of getting the original "inquired" price they are getting the newly "decreased" price from the "Last Minute Pricing" feature price decrease

I suppose this feature is NOT needed if they act on their original inquiry within 24 hrs or some amount of time thereafter or if the inquiry is ONLY good for that day.

Intent here is for guests to book on rates that they were first interested in, not near future discounted rates.

Thanks!

Brandon

Would it be possible to have a report with a date range based on arrival date that shows

the following but add the DATE OF NEXT ARRIVAL?

Arrival Date    Property   Guest Name Phone  Email   DATE OF NEXT ARRIVAL

Another UP vote from us. Being able to schedule reports by arrival/departure date range, properties, etc. would be a great addition to the system. Specifically, our cleaners don't want a separate email for each cleaning. They want a monthly report 15 days before the month starts with only late rental additions creating updates.

Mike & Andree