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This would be very helpful. 70% of our booking revenue comes from travel medical professionals. They aren't the only travelers using STR's for longer term stays. The billing process in Owner Rez is incredibly clunky and puts follow on billing at risk if we happen to forget to manually set up the follow on bills in the system.
Hey Shawn! I reverted to Legacy as I need to filter bookings... and -- heads up! -- filter no longer is working there. I've tried filtering by tags applied or not applied as well as by listing site -- and all that happens is that it makes all booking text bold, but does not actually filter any out. Yikes!
Does Shift+ also work on creating owner statements? Since all owners are auto selected when "Specific Owners" is selected, we must uncheck every owner individually. Too time consuming to worry with since we have 80+owners. Select all or none would be greatly appreciated.
Awesome! Thanks for jumping right on that, Shawn!
Also -- I'm not sure if you're aware, but the ribbon changes seem to have impacted something in the Portal Access ribbon view, rendering it useless at the moment for all my homeowners.
Hi Alece - that should be fixed now!
Hello,
It would be nice to integrate beach gear rentals in the guest checkout process. I'm not aware of a way to do this today other than including a message telling them to rent beach gear elsewhere.
For my location on Hatteras Island, I spoke with Ocean Atlantic Rentals and they seem interested in a partnership for beach gear rentals when guests make their booking. They provide equipment for 100+ miles along the NC Outer Banks including Hatteras Island.
https://www.oceanatlanticrentals.com/
Is this something OwnerRez would be interested in?
Regards,
Russ
Third-party alerts - that's a good start, but it only sends alerts for bookings and any changes to it. My co-host, who is local/closer to my rental home, is responsible for all communications, especially inquiries, guest checkins, guest checkouts, and any issues that might occur during their stay.
You can send Third-Party Alerts to anyone:
https://www.ownerrez.com/support/articles/bookings-display-for-cleaners#third-party-alerts
OR Team -- thank you so much for the scrolling ribbon view!!! This has (obviously!) been a feature many users have been eager for, and it's awesome to see it get implemented! I appreciate all your hard work on this!
When do you anticipate being able to filter by bookings on the new ribbon? We utilize that on just about a daily basis so will unfortunately be relegated to using the Legacy ribbon until that is added.
(As one example, for context on why this is crucial for us: We tag bookings that we've already written welcome notes for. We use the filter in ribbon view to quickly view any bookings that don't yet have the welcome note tag so that we can see which ones still need to be written.)
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Also -- I'm not sure if you're aware, but the ribbon changes seem to have impacted something in the Portal Access ribbon view, rendering it useless at the moment for all my homeowners.
I hope this feature is made available soon. I added my co-host and she complained about not receiving any notifications. That's when I came across this feature request - was very surprised that it did not send email alerts (at miminum) to team members with full access. Is there any workaround for the cohost to receive alerts, while this feature is being implemented -- how about text messages?
IDK how I managed it, but when I turn my phone it no longer flips to landscape view. OR is the only "app" on my phone that doesn't turn when I turn my phone. Any idea what I might've done to mess this up?
Hello all - I should have mentioned in my earlier post that we do provide a way to revert back for those that prefer or need the "legacy" ribbon view.
Find out how to do that in the support article: https://www.ownerrez.com/support/articles/main-bookings-display
The desktop works and looks great but it needs work on the mobile version. New is difficult to use on a phone. When I hold the phone vertical, I cannot see the property names with only 17 chars visible. When I hold the phone horizontal, more than half of the screen is used for bars and icons and little window left that only 3 properties fit. Fonts and scale of the bar chart can be smaller to fit more into the screen. I cannot see a full month now in the mobile.
Please Add the logo of booking site on the each reservation. I assume that should be simple as sometime we do treat booking’s differently based on where it is from .( like id requirement , sec deposit etc )
The new ribbon is AWFUL. Please make it an optional view with the old ribbon. With the old ribbon I could easily see the whole month for all 5 of my properties on my phone. Then quickly scroll from month to month to check on availability. Now too much screen space is given to the names of properties on the side and dates on the top. Plus I can’t even view a whole month. It’s the worst “improvement” ever. Worse than Clippy.
Hello all - the first round of Ribbon Calendar enhancements has been released! While it may look similar, the Ribbon Calendar has been completely rebuilt to address some long-standing issues. Read our bookings display > ribbon calendar support article to learn more about how it works.
We plan to add more to it over time - some of the things discussed in this thread - but this is a great first round!
I agree. We have access to so many email addresses, it would be excellent if we could market to these guests. It is such a wasted opportunity at the moment.
When I search a topic, I really have trouble finding what I need. Some of the icons make sense, but others don't. It would really be helpful if we knew when the search result was written, especially when it's an article, to see how recent the info is. Is this possible?
We have had discussions with American Snowbird, and they have expressed interest in integrating with OwnerRez. Currently, there is no ETA on when they will complete the API integration, but we'll make an announcement on our blog once the integration is completed.
Currently OwnerRez supports shift+click to select multiple entries on a list at the same time. The way this works is if you select the first box check box, then shift+click the bottom box, it'll select each one in-between as well.
~Caleb
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/ios-and-android-app)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/ios-andriod-native-app)]
When viewing bookings in "Month" view: If there is a check-out and check-in on the same day, the gap between ribbons is too small when viewed on a phone. On several occasions it has been missed by my contractors when viewing the calendar. I send them a screen shot so they know when there are guests coming and going. The gap is so small it's easy to miss. Thank you.
If there is a Beta group I would also like to be added to it. Thanks.
is there a formal way to sign up for the Beta program? Thanks
Add me in to beta for Google Vacation rentals. Mahal I in advance!
Not really, because a) it would take a great deal of developer time that would be better spent on improving the more generally used features, and, b) there are a great many people who do not want to install random additional apps on their phone. I know I myself wouldn't consider doing that for just staying somewhere on vacation. It makes somewhat more sense for a vastly larger company that you're booking through, like Escapia.
However, that is why we have this voting - I am prepared to be proven wrong by demand. I'd be curious to see demand for a specific app from actual guests, not sure how we'd be able to get that though.
Note that we already have several integrated partners that provide much if not all of this type of functionality though:
https://www.ownerrez.com/support/articles/integrations-overview#guest-communication
I would expand this to also allow only guests or inquiries with certain tags or conditions, such as a prior guest, if not already available.
Right now, when you go into some areas of the guest record, such as to add a file, there is no one touch button to get back to the overview. You have to go back to bookings, find the reservation, and click on it.
As an example, you add a file (such as a drivers license jpeg) and now want to add a tag. Oops, cant get there from here. You have to start all over again.
The overview button is already on many areas of pages you reach through the overview. Just add it to all.
please Vote!
thanks
Charlie
Airbnb actually does allow you to require guests to sign your own rental agreement. We have occasionally seen them demand you to put the full text of your agreement in your House Rules, but even that is relatively rare.
I am not a lawyers, so there may be other benefits in your particular jurisdiction that appropriate legal counsel could point out or even improve with language tweaks, but, here's what I've seen:
1. If, God forbid, you have a situation that requires calling the police for an immediate eviction, having a signed, legally binding contract in writing to show to the responding cop will always be much faster and more effective than trying to show them a chain of Airbnb messages on your smartphone. This is particularly relevant in case of squatting.
2. Similarly, if, God forbid, you must take any other sort of legal action against your guest for damages of any kind or any other sort of dispute, a signed, legally binding contract in writing will be far more powerful in court than Airbnb messages or depending on Airbnb to weigh in on your behalf.
3. If you are using the direct security deposit we recommend (and which Airbnb allows, but, only when using OwnerRez or another similar channel manager), then the signed agreement gives you the legal authority to take the damage deposit without any additional permission.
4. As part of the rental agreement signing system and proof of legal validity, we collect the guest's real email address so we can send them a copy of the contract they have signed. This is nice to have for a variety of reasons, and while there are other manual ways you can get it, this one is automatic and doesn't require you to do anything.
Others on this forum may have noticed other advantages, but these are the ones that immediately come to mind.
Yes, Airbnb does allow sharing of links via both their blind email addresses and also via their internal messaging system, but only once a booking is made. That is why the rental agreement can only be signed after the guest has fully completed the Airbnb booking process, and not before. Our instructions discuss how to send the message via both template and Airbnb internal message:
We recommend doing both, as neither method is completely reliable.
Triggers are used for regular messages that should be sent automatically on a schedule to every guest, or at least to every guest that meets particular criteria. Scheduled messages are basically manual one-offs, used with individual bookings.
