Feature Requests

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I haven't had any requests at all. I find it difficult to even find my vacation home via Google Vacation Rentals. I actually lost visibility because Google saw that we were a vacation rental home and removed our Google business page. :( Somewhat disappointed. Not OwnerRez fault...but hope Google gets better over time.

We've been live for several months now on Google Vacation Rentals.  I had high hopes that it would be a valuable addition to our channel lineup.  But our experience so far is absolutely nothing.  Was wondering how it is working for others?  Is it just us that it has been a total bust for?

No, those amenities are selected automatically.  Here's the list:

https://www.ownerrez.com/support/articles/hosted-websites-prominent-amenities 

Can I choose which amenities to show when someone uses the search widget on my website?

The amenity GamesRoom is not highlighted? The latest from Airbnb and Rental Scaleup says the "Play" category is searched much much more. 

Especially since it shows Oceanfront when it really should be Lakefront or Beachfront? But NOTE the Listing Analyzer recommended choosing Oceanfront for Airbnb
I would love to be able to choose which amenities are highlighted on each property max 5   That would give my guests a more accurate search result and really help them choose.

Thanks for this update. I read other threads and what I have done so far is fixed 90% of it by "removing formatting" from all templates and then adding back any formatting like fonts or bold. The 10% remaining issue I will put on a short list to send to the Helpdesk once I don't have another more mission critical help topic active with them. Thank you! Including thank you for monitoring this old thread. 

Yes this is planned, as the Schlage API does support this capability.  No ETA though.

This isn't thought to be a systemic issue, but, can result from issues in how exactly you configured your template, theming, etc.  Please write in to the Helpdesk with specific examples and screenshots, and we'll see what tweaks we can suggest to improve things.

It's in testing... I am told "Very soon."

That's an idea that's floated around for a long, long time, but it's never quite gelled as to exactly what it should look like.  Maybe at some point though.

Whats the status on tag automation? 

While it isn't ideal, I already have Ken's idea implemented. Whenever I have a guest that I'd prefer not to rent to again, I tag them as a "Problem Guest". Then I have a booking trigger that will send me an email if they book again.

I haven't had a problem guest try to book again yet, so don't know if my trigger will actually work. If they do, then I would just cancel the reservation and let them know they're not welcome based on their previous stay.

Most of the time the feeling is mutual so I don't really expect many of them to try booking again. Having a way to point them out if they do is nice, but simply blocking them would be better. That way we don't incur credit card fees that are kept by the merchants. Integration with AirBnb and Vrbo would also be nice because then we wouldn't incur any negative consequences of canceling a reservation, though I would think both would waive this if we show good reason for the cancelation. This would probably be easy as there would be documentation of it from the previous booking via that channel.

As discussed above, it's not possible to reliably block a guest even from direct bookings, and not possible at all for the channels, so any such "block" function wouldn't work more than half the time.  This would create even more confusion and frustration than the current situation.

We do recommend using a "Bad Guest" tag on their contact info, which would provide some potential for awareness and action if they tried to book again.

What about direct bookings through OR? I have a guest who has broken rules and I do not want returning to our Inns. They booked directly through OR, yet I still can't block them? 

Any updates on this?  I would be willing to pay a premium to have a "enabled, disabled, and non-active" property to see them in a report.  Maybe $1.00 a month for "non-active" and it shows in reporting.

With Team Access, when switching accounts, please list the "(me)" account at the top of the list rather than the bottom. 

I have a lot of team access accounts but am most often in my own so it's a lot of scrolling to get to the bottom each time I go back to my account. It makes more sense to be at the top or perhaps second after the (currently viewing) account.

Thanks for considering!

I agree.  I have been using my Nexia (Aka Trane Home) locks for a long time.  I finally just changed to a new one not because it stopped working but because it was wearing out and looked bad.  I dont mind paying the 10 bucks a month it is well worth it.  I wish OR would program it for me so I don't have to do it manually.  Its not that big of a deal since I only have one place and its not terribly time consuming.  i did have to put a few nexia repeaters in which definitely helped with range.  I do use OR to collect the door code the customer wants so its easy for them to remember.

I know you guys probably have a lot of much more important things to do, but I was wondering, if implementing darkmode isn't that hard, could it maybe be added in the future? It's the only site I use that doesn't have it!!

Ken, is there a wifi Garage door opener integration or Yale assure integration coming. I have a Anderson Door that will not accept a normal schlage encode. 

99% of our bounced emails are due to misspellings in the mail server such as @gmaill.com or @ggmail.com, etc. It would be great if there were some program that could scan and alert for common misspellings of mail server names. This would greatly reduce our bounce rate and help ensure our emails don't end up in the spam box.

I love the Schlage lock integration, it's simple and inexpensive and works great. And I like how it pulls lock code / code sync status to the booking record. However, I don't really have any automation around warning me when battery percentages drop down. I would like either a trigger or a system notification email to let me know when the battery percentage drops down below a certain threshold. As it stands, I have to navigate to the Schlage integration dashboard (which is buried in the settings menu) to view the battery percentages. RemoteLock was good about sending warning emails when I used them and I would like that same automation from the OR Schlage integration.

Yay!  Thank you!

Hello,

The inquiry triggers work great and I'm loving them.  However, when a booking request comes in there is no trigger to send the message in the system and the inquiry triggers do not send.  Is there a way to enable the autoresponder functionality for booking requests as well?

 

Thanks,

Ryan

Hey Ryan!

You can easily set up message templates to Reply to inquiries with a bookable quote and maybe even add the trigger condition of Listing Channel > Only Vrbo (or any other listing channel). You may need to create specific listing channel (Vrbo, Airbnb, etc.) templates for it but the above support article gives instructions on that. See our Trigger Examples support doc for lots of other template and trigger ideas.

Anne

I have not heard reports that it does not, so, I'd say, yes.  :-)

Many of my messages look "fine" on a computer, but on a phone, the lack of "match" between the Owner Rez hardset fields, like {PINSTMAN} and the footer are striking. The different sizes of fonts in the one email is unprofessional looking and embarrassing.

I am having the same issue.  Does an Outlook Calendar work?

Just wanted to drop a small update here that the first release of our Messaging API went live last week, and several AI/messaging partners have officially begun working on their integrations.

You can create a different View for Owner Statements, but not for PM Statements. I tried that.

I created a new view, but while it wasn't offered as an option for creating a PM Statement, it was available for an Owner Statement.  No user-created views are offered as an option when running a PM Statement. It's pretty clear that custom views are for Owner Statements only.

I didn't see a download to Excel button until I actually created the Statement instead of just previewing it.  That's at least a workaround, thanks for pointing that out.

You can create a view for PM statements that allows you to select the columns to display.  PM Settings - Statement View

Also once you create an Owner Statement it can be downloaded...just click on it.  There is a download button at the top with options and one is Excel.

I am experiencing pain right now running my property manager reports, my PM Statement:

1. Can't group by property, which means I have to do it by hand.

2. "Full Details" View doesn't include guest or property name, just the booking ref.  The "Owner View" does include those details, but not others.  They should be labeled the "Some Details" View and the "Some Other Details" View.

3. No customization possible.

A more flexible, user-configurable reporting system is definitely needed.  I'm just starting out and already I'm running into inefficient processes (for me).  If I double my business I will be spending w-a-a-y more time manually adding, subtracting, checking totals, and reconciling than I would with a flexible reporting system.  A better system would save me a lot of time and reduce inevitable errors.

This feature has my enthusiastic support.

P.S. At a minimum, give us the ability to export reports to Excel so that we can use it to produce what we need.

This is not something that is possible, because the listing channels don't support it.

However, they do have a way of accomplishing more or less the same thing mathematically - a Length-of-Stay discount.  And OwnerRez does support this:

https://www.ownerrez.com/support/articles/length-of-stay-discounts