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When I passed this over to the engineers, they came back with a truly out-there interim suggestion...
Add a unicode emoji to the surcharge description. It will be meaningless to the guest, but would mean something to you.
For example, you could use things like moon cycles of unicode to indicate percentages:
🌑 🌒 🌓 etc
OK, I guess? You can create any field in Hospitable, which we still use for auto reviews and initial inquiry responses. Not sure why that would be so much riskier than doing/allowing similar. I think I understand the concern for some, if not most, of the property/financial fields but not the custom fields I would create.
We'd like to add more add-ons for our guests via the surcharge function, but unfortunately, we don't see an easy way to run a report or get an alert when the purchase is made. We can do a line item pivot report, but it's a bit tedious to dig through. Do you have any plans in the near future for a notification system for surcharges? Or perhaps a dedicated report for surcharges that we could run once a week or every morning before our guests start arriving, for example? Thanks for considering!
As Ken stated, we explicitly restricted the fields that could be used in automatic reviews due to the inability to correct them once submitted.
However, I can see how some custom fields such as those on a property might be less risky than those on a booking. We'll keep this feature request open and revisit if there is enough interest.
Because reviews can be transmitted to listing channels automatically (e.g. Vrbo), and cannot be edited once submitted, we have decided it is simply too risky to allow the use of custom field codes in automatic reviews.
I have a situation where I would like to add an internally visible note to multiple surcharges that look the same to the guest but are different use cases internally such as a different commission percentage or things like that.
Or have the title we see in OR be internal vs what the guest sees.
Would like to have more fields to insert in the auto reviews. For me, they could all be the custom property fields.
For example - We have properties on an island and in a city. Therefore, I have a custom field called qualifier for "on" or "in". This makes the grammar correct when I mention propertyname in city or on island.
Happy to test.
BlueMtn - A couple of questions.
1 - You say Dbl Blind has to be active but the screen capture shows none.
2 - Do you only send to VRBO and not ABB for some reason?
3 - Did you add the OR created unique email addy to your VRBO listings
Would be nice to be able to move to the Previous or Next Booking for a specific property when in the details of any one particular booking.
The requested option is what Airbnb does. If a guest blocks my calendar for a month during my peak season, but books it a year out, that would be 10 months my calendar is blocked in my expense if I had the typical "60 days before stay" cancellation option, which would be quite detrimental to the host.
The cancelation policy needs the option "X days after booking is made" in addition to "Y days before stay".
I use multiple cleaners. If they have portal access, Iād like to be able to assign a specific cleaner to a specific booking so I can keep track of who is cleaning that day
Triggered emails are limited to a maximum of thirty days after departure. You do have the option to send a message about leaving a review or a future return booking, as long as you schedule it less than 30 days out.
Unfortunately, we've asked many times, and Expedia is not accepting new API connections. This is because they are the same company as Vrbo, which we have a thorough API integration with, and they are trying to move all their different brands onto one unified API. When this occurs, then we'll have an API connection to Expedia just as with Vrbo, but, they've been working towards this for years and there's no telling when or if it will be complete.
That's a good question... As we read the documentation, it should be possible for you to set this in Airbnb using their app, and then for the data to remain valid since OwnerRez can't set it via API. But, we have run into situations where it doesn't work that way. I'd suggest giving it a try, and writing in to the Helpdesk to report either way.
How is this not completed yet? Is it just a matter of deelopment resources?
I am also anxiously awaiting Owner Rez establishing Preferred Connectivity Partner status so I can get exposure on Google Vacation Rentals. Google Vacation Rentals presents one of the few opportunities left for our industry to roadblock an Airbnb monopoly.
We reached out to our Airbnb contacts over the holidays, and they have confirmed that all parties and events are still officially banned:
https://news.airbnb.com/official-codification-of-party-ban/
As long as this remains official policy, we can't remove our Airbnb block on the events checkbox, because if you checked it and we sent that to Airbnb, your property would be automatically delisted.
I can't speak to how other competitors are handling that with Airbnb, I would imagine that if they are openly stating on their Airbnb listing that they allow parties, that would be a violation of Airbnb policies that would need to be enforced by Airbnb.
Note that it is perfectly possible for you to use OwnerRez to offer party and event services on channels other than Airbnb, while still having your property listed on Airbnb without allowing parties there.
https://www.ownerrez.com/support/articles/property-descriptions
How is this not completed yet? Is it just a matter of deelopment resources?
We have had the ability to preview the AirBNB rates for a while now. Having the same capability for Vrbo, or all channels for that matter, would be very helpful.
Please consider adding an address verification API.
Groups like Melissa provide this.
I went through my rentals this year and 14 of them had bad addresses uploaded by guests.
Tremendous potential for fraud here.
Please add address verification
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Any updates????? This would be so helpful!
I would like to apply a 20% discount if a guest fills and entire GAP and the total stay is less than X nights, on a direct booking.
Obviously you have to be careful to not discount it more than the night they are filling, but some sort of dynamically scaling discount would be great.
Maybe it is 20% of each night, if all nights filled.
We get a lot of bookings from Expedia and as Ownerrez does not have an API connection, it is challenging to maintain our rates.
I could not find this in feature requests, hence adding.
VRBO exports their listings to Expedia but this is not same. We would like to be in Expedia as a hotel like in Booking.com
Are we able to update our Wifi speed on Airbnb, or will OR overwrite this?
But not after arrival, correct? Like a message about leaving a review or similar?
Can't wait, this is a big feature we're missing currently :(,
it doesn't help that VRBO's push notifications for bookings/messages doesn't work, so we have to constantly monitor our email, to know when we have any VRBO action going on..
Unfortunately, we're somewhat limited by what the listing channels support - since most first-time guests come through a listing channel, there's not much point in offering an option that isn't available there.
We are excited to announce that we've partnered with Breezeway to offer our OwnerRez users another property care and services tool. Read about it on your blog.
Breezeway has let us know that existing mutual customers should reach out to their account managers or support@breezeway.io for assistance with the migration process managed by Breezeway to avoid property duplications.
IMPORTANT UPDATE: I'm sure the folks at OwnerRez will have official info out soon. Before you jump in and set up the API connection between Breezeway and OwnerRez, reach out to the folks at Breezeway FIRST for proper migration.
I did the API connection last night and today I have duplicate properties in Breezeway and reservations are not syncing up properly to the properties I already had in Breezeway. I have been on a Zoom with Chris at Breezeway and he is assisting me with the backend internal connections now to connect everything correctly.
Not a major deal but time consuming and can be confusing to your cleaners and vendors. Fortunately I have a small crew and gave them a heads up.
