Feature Requests

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The new inquiry trigger is great, however, it isn't fully complete yet.  What I would like to see is a time based trigger that I can schedule 1 day after the inquiry is received to just check in and see if the person has any more questions about the property.  

I think this would be a minor and quick addition that would be so helpful!  

Hi Bonnie,

Looking at the Key Focus area for Q1 and Q2, as well as the general roadmap, I would estimate that it lands sometime between Q2 and Q3 at this point.

We have had a number of set backs with PM-related functionality, which has delayed some of our releases, but this remains a very high priority and is likely next to be worked on after the PM V2 upgrade goes out.

Add a "Total Nights Accumulated" metric to the data captured when the Contacts List is exported.

This will be useful in determining or tracking how many nights each guest has stayed at the STR, no matter how many different times they have stayed. Such a metric will be useful for any loyalty program or rewards program based on number of nights accumulated over multiple bookings.

At the moment, when the Contacts List is exported, it only provides the number of bookings a guest has booked, but it does not indicate how many nights - in total - that includes. Other reports, such as Booking Detail, list each booking by the same guest separately (as designed) so one would have to merge those manually. Furthermore, that report does not use a unique identifier to parse the guests other than their name (and the booking #). While most guests don't have the same name, it is possible that some do and their phone number or email should be used as a unique identifier to parse the info instead (as in the Contacts List).

Image below of the current Contacts List export with my suggestion in yellow.

[Future Bonus: Using this metric to create a system for instituting a rewards program, should a host choose to do so. For example, the host can set the parameters such as "Every 10th Night is Free" and a metric will be available that indicates how many free nights have been accumulated, how many have been redeemed, etc.]

Thanks!

The planned release of the global landing page and public Beta for all is by the end of March!

I have been getting the same request from guests. They are looking for a printable pdf style receipt with logo, company name and invoicing details. 

I noticed on the knowledge base article 'Housekeeping Scheduling' that OwnerRez will be adding a full featured Housekeeping & Maintenance module sometime in the future. Any chance you can share this features timeline? Does OwnerRez publish a features roadmap? Would be great if you posted something similar to how this Learning Management System publishes their quarterly roadmap. Thanks for your time in advance.

https://community.canvaslms.com/t5/Instructure-Roadmap/ct-p/instructure-roadmap

When OwnerRez global landing page will be released? 

Also important to have the cohost be able to be a team member with guest chat access through OR without exposing all the admin / Financials etc.

This feature has actually been released in beta already. We're working through testing a number of different user scenarios before we automatically upgrade all users into this feature. It should be live for everyone in the very near future!

Hi Adria,  How can I become part of the beta with GVR?  Longtime Owner rez user!  

Thanks! 

Susan 

Is this in the works? Much needed. 

Airbnb House Rules can be set for all properties at once via the Airbnb API Integrations settings, as said above, but can also be set individually for each property by going into Properties > Channel Rules > House Rules, and making sure that "Override Channel API Rules" is selected.

As far as I can tell, OwnerRez unfortunately does not yet offer a field code that can reference these channel rules in message templates. We have 10 Airbnb listings that each require individualized house rules and I currently need to duplicate the channel rules into a custom property field in order to include them in templates. It would be really great if we could get channel field definitions as a feature!

Please allow owners to see a list view of reservations. This is asked for often. 

It would be nice to have a way to do custom quotes without having to go into the calendar and change prices. Nice to open the quote and put total rents or price per day. I suggest this gets on the long list,

Just did!

Mary put a vote in =)

As noted, you can indeed set the pre-booking message for your entire Airbnb account, but, not per property.  I've moved this to the Feature Request area so it can gather votes.

I deleted my comment

AWESOME news - Thanks!

I was just looking through the forums for this as well!

Inquiry Triggers was released yesterday. Learn more here.

Inquiry Triggers were released yesterday! They also replaced pre-existing Autoresponders (and can do so much more than email-only Autoresponders could).

They can be used for immediate/event-based responses for channel inquiries from Airbnb, Vrbo, and Booking.com. Learn more here.

Quote Triggers are still on the roadmap so I'll leave this feature request marked 'In Development'.

When we have to "offboard" a property, we have to click on each listing site and remove it from that listing site, then we have to go to the next one... This tends to be very time-consuming. We would like a "single click" to delist our property from multiple listing sites at the same time. This will result in huge time savings.

Likewise, a single click for multiple listing sites would also be helpful...  

Hi Jason,

I see the conversation moved away from your point however we wanted to make sure we got a response out to this.

For your algorithm ideas you've mentioned, I'd recommend writing these up as individual suggestions in our Feature Request forum, so other clients can vote up your ideas for new and improved features in OwnerRez.

The team had some internal discussion revolving your points as well, and the key takeaway appears to be that we'd recommend looking at Mutual blocking as a function as it addresses some of your points.

to summarize Mutual blocking allows you to setup units with individual minimum stay rules and availability rules and only market the STR unit when you reach a certain point. Here's what that may look like,

Physical Property: Mountain Escape

Properties in OwnerRez:
Mountain Escape A: short term rentals, allows 1 day stays

Mountain Escape B: long term rentals min stay is 30 days

Here's our overview article on the subject: https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

~Caleb

The "bad review" submissions are currently designed to submit within 3 minutes of the deadline. 

Hi all! Has there been any further discussion as to updating this feature to the 5 minute window? It looks like it's still 20 minutes. Thanks!

We actually have a task to do this on our near-term roadmap.  Not a trigger, but a "bulk send" tool basically that lets you select active/future bookings right on the main Bookings list view and then send a message to them right then and there.  So you can filter the list to the bookings you want > select them all > send message and have it instantly go out.  Not sure exactly on timing, but it's part of our overall messaging focus in the next quarter or two.

Great suggestion!  One tip - you can filter the ribbons calendar (using the Bookings filter button at the top) to see which ribbons have "renter agreement signed" versus ones that don't.  That's not quite a cool/convenient as your icon idea, but just pointing it out in the meantime!

I'm wondering if there is currently a way to (or there is a possibility to add a way to) initiate a trigger via the OwnerRez API or WebHook somehow. Basically- I want to automate a message to a guest two hours after they arrive at the property to check in with them. I can have RemoteLock send me notifications whenever the lock is unlocked, and query the OwnerRes API to figure out the correct location/guest, but there is no way to actually initiate a message. Is there some way to add in WebHook based triggers to initiate actions within OwnerRez? ie: I'd be able to add a trigger that would give me some custom URI that I could hit (and pass the corresponding booking id to) and it'd allow me to schedule an outgoing message to the guest. 

I'm not sure I can think of any other direct use cases for this, but there might be some. 

+1 for this feature!

This would eliminate delays responding to guests 24/7 and also make communication very efficient when responding to guest calls and quickly get them to digital communication.