Feature Requests

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I just thought this can be solved by sending scheduled emails with payment link. You can schedule emails at (example) 90, 60, 30 days prior to arrival and have guest pay at those intervals using the link. 

The trouble with this is that Vrbo automatically displays a draft version of your rental agreement, but they don't support this kind of flexibility.  So even if OwnerRez did, your Vrbo guests would be presented with a different agreement from the one they were shown before they made the booking.  That doesn't mean this is impossible, but it could cause issues.

It doesn't really matter how short the agreement is though - nobody ever reads them anyway.  So you may as well just create one monster rental agreement that includes every possible clause, it's the most legally protective approach.

Yes, this is planned, though no ETA at present.

Yes, this is planned, though I don't have an ETA on it.

Yes, this is really lacking in OR. 
We are also a small team but we do not want everyone to have access to all the areas and are desperate for better controls. We recently had a custom website build and had to give access to our entire system to the web development team it made us very uncomfortable for them to have access to all that information. 

I hope this is coming soon in a future release. 

Currently, you can assign certain rental agreements to be used based on Property or Channel which is great, but we would also love to have the ability to assign specific rental agreements based on the season. There are several benefits to being able to do this: 

1. When you have different cancellation policies based on the season

2. When you have different payment schedules based on the season

3. When you have different house rules based on the season (like firewood or pools or hot tubs)

As I'm sure we can all agree people do not read so although we can create one monster rental agreement that includes every possible clause, it would be better for everyone if the rental agreements can be as short, clear and concise as possible. 

At the moment "Current" button that we have at the dashboard shows previous day, current day and next day arrivals, departures and current stays and this creates a very long list even for 16 properties. For the team members who run on the field, greeting guests and dealing with the apartments this list is not useful at all. If you're sitting in front of a computer there is no problem with this (in this case you could use "daily checklist" report anyway).

It'd be great to have an option for this button ("Current button"), so you can only see current day's check-ins and check-outs but nothing else. Or maybe make it possible to save the options of "daily checklist" report and put this on the dashboard next to "Ribbon", "Month", "Year", "Current", "List" options.

Looks like this is a pretty important feature for lots of people. Is it still a planned improvement?

I would just like to request that when the multiple schedule payment option is rolled out that it allows us to use it for both credit card and offline payments. 

We have a lot of long term rentals now, and we would love to be able to set them up as one long 12 month rental with 12 equal monthly payments. As it is now we are having to set them up as twelve 1 month rentals and this comes with its own complications. 

We would then love for there to be some new corresponding fields available for us to use in templates and triggers including fields for: 

Amount of next payment due 

Date of next payment 

Schedule of all future payments (table that includes dates and amounts)

These additional fields would allow us to create templates and triggers to remind ourselves and our guests of their upcoming payment as well as all future payments. 

We're a very small team and despite I still find access authorities too simple in OR. So, I can't hire someone to help me with some basic things. It'd be very important for this person to be able to add charges (e.g. airport transfers) into already existing bookings but not being able to change anything else or delete charges.

So, improved/more sophisticated user authorities would be great. At least if there was an option for a user to create charges in bookings, this would be a huge improvement.

Currently, the only way for a user to add charges to bookings is to give this person full admin rights and this is far too risky.

As someone who gets a fair amount of VRBO guests, I am very happy that it looks like this could be a reality in the not so distant future.  Thanks for sharing.

Agreed! I would love to see this functionality.

Any status on this? Would love to see it happen; many of my guests return during the off season for six to nine months!

Thanks

That is wonderful news!  Thank you for relaying it.  Wish I was there.

FYI, I’m sitting in the Vrbo keynote at the giant Expedia EXPLORE 22 conference in Vegas right now. Matt, head of the product team at Vrbo, has said multiple times that there is intense demand among all property managers using all sorts of different PMS platforms (so it’s not just an issue with OR!) for a messaging API, and they have heard us loud and clear and are actively working on it and it will be released later this year.

I know the OR team has said something similar but it’s nice to hear it from the other side that they recognize the importance and it’s coming soon. 👍

(If anyone else here is at this event, say hi!)

My ribbon calendar widget also doesn't look good or easy to read on mobile. Check it out at my home site stardustretreat.com.

Is there another widget that is better for mobile?

Our vendors love the portal access but we have had issues with the slower times of the year when a calendar change happens no one is made aware.  I am looking for an email to go to our cleaner and hot tub vendor each morning they have a turnover with a list of the properties turning over that day and also the head count.  This should be easy for OR to implement.  

Our cleaners generally do a great job checking the portal each morning but it would be nice to have this report go out proactively by e-mail.  They do not want to receive an email for each booking as it comes in because they do not make their schedule that far in advance and that is not helpful information to them more than a few days from the check-in.  

I have a template & trigger to send three days into a booking to send garbage msg, this has been working fine so far, not sure if that helps anyone.

It still attached to the booking. If there is a guest on a Tuesday night send garbage disposal message. If there is no one at the listing, no booking.. then there is no trigger. 

Britt, 

Why did you make the switch from Guesty?   I am considering going to Guesty, Is it much more user friendly and worth the extra cost?

Thanks

Hi, I'm following this thread and I also switched from Guesty for hosts, it was very glitchy for me and a lack of support. There are a few things I'll miss but overall I'm finding OR a better product than guesty for hosts anyway.

Britt, 

Why did you make the switch from Guesty?   I am considering going to Guesty, Is it much more user friendly and worth the extra cost?

Thanks

With clicksend you send text messages by sending an email to the guest mobile number eg 07123456789@sms.clicksend.com. so anywhere in OR that you can send an email you can send a text. 

I don’t understand how that would be possible, wouldn’t the guest need to do something first?

With clicksend you send text messages by sending an email to the guest mobile number eg 07123456789@sms.clicksend.com. so anywhere in OR that you can send an email you can send a text. 

You're always able to override what OwnerRez calculates, and refund some other amount.  You can manually edit the Charges as you think best.

More detail on my post in hope this conversation may assist someone else…We were not attempting to keep any money. We were trying to refund a guest in full for the amount they paid to us (which was 1/2 of the total rental) subtracting only the Bambora refund transaction fee. Guest agreed to that. Instead we will mail a check to guest for total amount they paid to us and skip the ORez/Bambora online refund process. 

I can see lots of mentions of custom reports in the New Feature Request Forum but there isn't one General request. 

Everyone's business is unique and we all do things in different ways, although there are lots of reports we don't find any of them actually provide us with the information we are looking for and it seems many other users feel the same way. 

I think the only way to give everyone what they need is to create a Custom Report widget that lets each user create their own custom reports with exactly the information they are looking for. Including the ability to display and filter by both custom fields and tags. 

Clearly, this would be a huge initiative but it would be so incredibly valuable to all OR users. 

In the meantime, the ability to save favourite reports (including your preferred settings) more detailed descriptions of each report (why and when you might want to run it) and videos would be immensely helpful for those getting started. 

We need to be able to show the running balance at the end of our monthly Owner Statements. Some months our clients have a negative balance while other months they are positive. We need a way to show this on their statements. Since our business is in Costa Rica but most of our property owners are American or Canadian, they prefer we do not transfer their positive balance to them each month (if there is one) they prefer we keep it to cover the expenses in slow months where they have a negative balance. 

The information is already in OR we just need a way to add it to the Owner Statement. 

For Property Management only clients (ones that do not rent and just use the property themselves) we also require a way to record Escrow payments (payments made by the owner in advance to cover the cost of future expenses) 

Without these two features, we are unable to use the PM module for monthly Owner Statements and have generate them manually. 

the refund was going to amount to 97% of the total for the stay. That means the amount being queued up to refund to the cancelling renters wouldn't be correct.

No, that's actually correct, and what the cancellation policy states.

The lodging tax collected should be refunded at 100% while the rental amount and fees (paid to us) should be refunded at 97%. 

That is incorrect - you are keeping money paid by the guest, and must pay tax on it.  In nearly all jurisdictions, nothing is tax-free.

We are having this problem as well. We use Bambora for processing.

Another issue is that the 97% refund calculates on each line item. The lodging tax collected should be refunded at 100% while the rental amount and fees (paid to us) should be refunded at 97%. 

Hmm good thought - at first, I was like, "there IS a feature like that" but then realized I was thinking about being able to mark dates (such as holidays) where people could NOT check-in/out to prevent turns.  I don't think there's currently a way to "force" a particular day to be a turn day, but there would be useful indeed!