Feature Requests

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@OR team: This should be a feature request, and once it's moved over to that forum, I will upvote this!!

I was actually thinking about something similar earlier. I'd love some more flexibility with the Gap Night feature:

-Different gap night settings by season (not just the "minimum gap night" option in the seasons but the full Changeover Restrictions settings

-Different gap night settings by day of week

-Different gap night settings by days-in-advance (e.g. restrict 1-night gaps if 15+ days out but allow them within 15 days for last-minute bookings)

Related but worth mentioning here (or maybe in its own feature request), since it sort of relates to changeover rules:

I often need to schedule maintenance or other work (updated photos, fire inspections, etc.) on a specific day (e.g. Tuesday May 10th at 1:30pm).

I could block the night before, but as long as guests depart by checkout time, the night before is available. I could block the night after, but a check-in that evening works fine.

In fact, a checkout that morning and a new check-in that evening would work just fine and allow me to maximize revenue. I just need the daytime that day open, so I can't have a guest book for check-in Sunday and check-out Wednesday.

It would require a little bit of creative programming, but I think it could work using existing channel-supported criteria like check-in/check-out date restrictions, minimum/maximum-length restrictions (e.g. for check-in on Saturday, the maximum length would be 3 nights, thus forcing a checkout Tuesday in time for the worker to come, but allowing a Tuesday evening check-in for a new guest).

The biggest challenge is making the UI usable for non-technical people here. :P

I use clicksend.com to send my sms texts via OR and for bin collection reminders use schedule emails in OR . Works well. 

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I second this request - especially something like "disallow gap nights unless within X days of check-in date".  I just struggled with a VRBO guest who wanted to book a Fri/Sat but couldn't due to the gap night setting b/c my next guest was checking in on Monday.  I want the option to allow gap nights for last minute bookings (and the ability for me to define, at the property level, what constitutes "last minute" - could be a week for my smaller properties, or a month for my larger ones).

I just set up a second property, but those AirBNB Additional Rules are still hiding from me.  I cant edit them on Airbnb (likely because I am API connected) and I cannot find anywhere in OR where to edit them.

It's a problem because the verbiage makes references to my 1st property, but now these are showing in the Additional Rules on AirBNB for the second property.

The property description currently allows descriptions that are used on AIRBNB and others used on VRBO

Like many hosts I use the API settings to bump the cost up on AIRBNB and VRBO 

When I offer a 20% off in my HEADLINE or DESCRIPTION it would be helpful to have a HEADLINE and DESCRIPTION that is only used on the hosted website so I am not offering the same discount there since the prices are different due to lack of the APR setting rate % increase.

Thank you

Hello!

I’ve noticed that when refunding (or simply changing) part of someone’s reservation, it seems that OR uses the current market rates for recalculation.  In some cases, this could be handy (like when moving to new dates completely or if wanting to inflate slightly on an extension when demand has gone up) but other times it would be ideal to utilize the original booked rate (either actual day rates per day from original booking or a prorated average of all booked dates) for recalculation.  Sometimes we will be asked to remove 3 days and the guest is recalculated to pay more than their original booking based on new market rates.  In this instance, the guest shouldn’t be penalized for making a change to shorten their reservation unless required by the owner or PM.  Does that make sense?  So I guess I’m wondering if a third recalculation option might be considered for adding to OR which would simply be a Prorated daily average rate for adding or subtracting dates to a current booking. 

Thank you for always taking our ideas and suggestions into consideration!  I’m a proud OR user and promoter.  

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I just checked the Airbnb docs and they've recently updated the max headline to 50 chars. I don't think they're fully validating it yet, but I would recommend working with shorter headlines -- they are more eye catching that way anyways.

We'll get that doc updated.

Withpersona.com

Here's the link to my form, https://form.jotform.com/212223102923036.  I have it linked in my rental agreement and booking confirmation emails.

Thanks, Anne,  We use Jotform also but yours is much nicer looking.  Was it one of their templates or did you create it?  Would love to get our looking like this!

I created it myself.  It's super easy to do in Jotform.  Before signing up for OR, I did all my Rental Apreements in Jotform too.  I have another Jotform form that I use for service animals.

Here's the link to my form, https://form.jotform.com/212223102923036.  I have it linked in my rental agreement and booking confirmation emails.

Thanks, Anne,  We use Jotform also but yours is much nicer looking.  Was it one of their templates or did you create it?  Would love to get our looking like this!

Solterra Villas. You signed up for what and can receive ID?

Sorry, yes, Persona. I was trying to respond to the above comment.

I signed up last week and it seems like to does the job of collecting ID and confirming the person against the ID provided. Just using the free version right now.

Persona?

I signed up last week and it seems like to does the job of collecting ID and confirming the person against the ID provided. Just using the free version right now.

Still waiting for someone at OwnerRez — Paul, Chris? — to give us an update on this most requested feature, as the last update was 7 months ago. Can we get that update? Thanks!

This is much needed! 

Also a breakdown of the total

Rent:

3/2/2022   $199
3/3/2022   $228
3/4/2022   $246

Tax 15% = $50

Cleaning fee $350

Pet fee $500

etc

(including refundable deposit at the end) would help tremendously. 

Yes, you can already do this:

https://www.ownerrez.com/support/articles/holidays

https://app.ownerrez.com/holidays

Given that Vrbo has an 8 char limit and AirBNB shows as 255 in the Field list, how can we take advantage of those? Cannot put more than 80 in the Property Description Headline as OR generates an error message about a max of 80.

Is there a way to put National Holidays on the OR RATE calendar? I know there are seasons which we use to rate the holidays, and the color changes for those higher rates. But for them to be on the rate calendar in some form with a name would be much easier to navigate. Currently I am using google calendar and switching back and forth. Maybe there is a work around for this?  Any suggestions? Maybe I have missed this function. Thanks for all you guys and gals do! Jim

Right now, any photo that does not have Landscape dimensions (where the width exceeds the height of the photo) gets cropped badly in the image previews on auto-generated OwnerRez Hosted Websites. Once you click the image and it shows the full image, the image shows up properly. The previews will look messed up though unless the user is willing to manually crop / edit / somehow transform all the Portrait-style images into Landscape-style images BEFORE uploading them to OwnerRez. 

Please add a feature where it automatically adds extra black/white space to the Left & Right of a portrait style photo, so they show up properly (uncropped, showing the whole image, not just part of it) in the previews on the page for that property, and so that users don't have to worry about using Portait-style photos and them looking totally wrong. 

The invoice doesn't have a per property breakdown. You can get that in the Insurance report though, either grouped by Property or leave that in a column and export to Excel for further analysis.

It would be helpful to be able to add variable text into templates, based on a tag and/or other CRITERIA (Booking Status, Booking Fields, Booking Relationship). For example, the tag of sofabed would add text to remind cleaners to make the sofabed and/or clean it. Yes, I now have 2 templates (with or without the words) and 2 triggers (tag on or off) for this plus another 2 each for the crib tag, and another 2 for both tags, etc. It would be nice to have one template and have the various options, tag based, and add the text as needed. What do you think? Add other template update ideas.

I applied manually some weeks ago.  Very intensive process and I have zero visibility into if I'll be approved or even if the form has been reviewed.  Since I'm a small operator, I'm not holding my breath.  For now they pull from some of the otas and that's been good enough for me... For now.  Just wish the OTA they pull from was integrated with OR.  Right now, they aren't integrating with anyone new.

At the moment, there are a number of nonobvious limitations in the GVR system.  In particular, their onboarding process is largely manual, requiring a good bit of manual effort by Google, the client (you), and the CM (OwnerRez).  You can think of it as somewhat similar to connecting up the Vrbo API which takes time and a Vrbo rep, compared to the Airbnb API which is basically automatic and "just works" in most cases once you turn it on.

Google is planning on adding a much more automated API system in the fall, and we're anticipating that, at that point, it would make sense to integrate without swamping the support systems.

We are very interested in the experiences of those who have used GVR - are you, in fact, getting many/any bookings?

Sadly the iCal method is pretty lame with Breezeway.  They can’t distinct between an old booking and a new booking, so if someone extends their stay there will be a new cleaning added to the end of the stay but the old cleaning from the original check out date is still there as well.  Same goes for cancellations, etc

Understood.  It sounds like they aren't using the iCal data correctly.  We provide a ton of data in the custom iCal feeds, so it should be really simple for them to detect booking changes and/or include more information in the iCal field based on what they need to see.  Of course, this isn't something you can really control yourself - you need them to change their iCal parsing logic - and I completely get that.

Can I pay to have an API sync done from OwnerRez’s side?

We don't really have a process for that.  It's not about the financial cost only.  It's really a better integration if the third party builds to us.  There's a number of reasons for that, but it makes for a better process if the housekeeping app publishes their own app and controls the information they are using from OwnerRez.  Let me discuss internally and see what all I can come up with.

We're investigating that - have a few theories, but don't want to guess publicly.

Can we please have someone from OwnerRez give us the requested update on the progress of this feature?