Feature Requests

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You got it - let's get some votes on it: https://www.ownerrez.com/forums/requests/block-nights-after-a-booking-based-on-the-length-of-that-stay-to-allow-time-for-cleaning-after-long-stays#73857

We can do same-day turnarounds with our eyes closed when someone stays for a week.  When someone is there for a month, we usually have to close a night to allow enough time for a good deep cleaning.

Feature request:

Ability to set a rule that would automatically block X nights following a stay that is at least Y nights long.

Example:

• automatically block 1 night following a stay that is 30-60 nights
• automatically block 2 nights following a stay that is 60 nights or longer

Love that idea, Nathaniel! That might do better as a standalone feature request, as it has a variety of functionalities and uses for people (for all different lengths of stays). 

One feature that I would love to see as part of this functionality:

Ability to set a rule that would automatically block X nights following a stay that is at least Y nights long.

Example:

• automatically block 1 night following a stay that is 30-60 nights
• automatically block 2 nights following a stay that is 60 nights or longer

We would like to have the ability to send a mass text or email to all booked guests in a specific property or group of properties  (ie. One our boutique motels, or all vacation rentals, or all guests in a specific city, etc.).   We have had many instances of issues with parking, maintenance needs that will turn off water or electric, emergency situations and the like.  Right now we send a message to each guest.   We would like to use the message interface and be able to select all booked guests for a specific day and send each of them an individual message/text.  We would not want to expose guest information.

Thinking add option for booked guests and then using all of the other message trigger options for properties, when, etc.  Add a message box as part of the trigger.    Maybe call it a new kind of trigger??

Owners have been frustrated not having a list view.  Yes, to list view!

We go through daily to see if our guests have signed the renters agreement and provided ID. 

What if there was a way to visually see if an ID has been uploaded and Agreement has been signed. The idea is to place an Icon(s) in the ribbon that indicates the renters agreement and ID have been provided. I have attached a basic image of an idea. 

Owners miss and would like to view reservations in a list format to see them all and have the dates booked and financials all in once place instead of clicking on each individual booking. 

Owners would like the ability to see all of their reservations in a simplified list view.

We really need the list for our owners.  That is a much needed feature.

Do you have specific field codes that you think should be able to be available in specific situations and aren't?  If so, post them here, and I may be able to answer why they aren't.

yes to list view for owners

We recently switched to owner rez from streamline and our owners loved the list view provided by streamline in their owner portals. Owner rez has a list view for staff users but not for owners using the portal. This would really help owners be able to see all their reservations in one spot easily. We have had many of our owners complain about us switching to owner rez because they miss being able to see their reservations in the list view. 

This would be enormously beneficial! 

I don’t think we can add a surcharge to length of stays. Also abb will not allow for short LOS discounts to be more than longer LOS discounts. Worth a try. Maybe just remove discount for 2 nights stays. 

I'm trying to do similar. drop my 3 night minimum to 2 nights on Air and My own site (going to leave it at 3 nights on Booking.com as i can't work out how to do this)

So far I'm thinking of adding a 50% Surcharge on 2 night stays on Air and My site.

I'll let you know if it works.

Perhaps a slightly different take on this, but what I really need is a separate email address specifically for inquiries, that is separate from my account email. And I'm not sure if this exists or not (I apologize as I haven't checked as of when I'm posting this) the reply to address for all emails sent from OwnerRez should be specified separately as well.

Maybe I'm misunderstanding the request, but, as I interpret it, that ought to be possible, using the Theming area:

https://www.ownerrez.com/support/articles/theming 

Hello, is there any update on this?  I too think these items need to be separate.  The problem is partially in how rates are displayed.  In particular, on my home page, the highest rate is displayed prior to any dates being selected.  With dynamic pricing, this puts forth a super high rate that is likely off-putting to potential guests so I prefer not to display rates b/c of this.  And, when not displaying rates, then no display of my cancel policy.

Perhaps a slightly different take on this, but what I really need is a separate email address specifically for inquiries, that is separate from my account email. And I'm not sure if this exists or not (I apologize as I haven't checked as of when I'm posting this) the reply to address for all emails sent from OwnerRez should be specified separately as well.

If you have an Expedia link on your VRBO Channel page in OR, then, yes, this does mean that your property is visible on Expedia.

However, any booking that comes from Expedia, while it is labeled as such, obeys all the Vrbo rules and configuration you have set up.  In other words, it acts exactly like any normal Vrbo booking.  So, if you are satisfied with your configuration as regards Vrbo bookings, Expedia bookings will be functionally no different.  Remember, Vrbo and Expedia are the same company, so they can route bookings through different brands while enforcing whatever is configured.

Unfortunately, none of the other channels have this capability.  In fact, Vrbo doesn't allow same-day bookings at all.

It would however be possible for direct bookings, so, we'll leave this suggestion open to collect votes for that.

I see an 'Expedia' link under my VRBO Channel page in OR.

1. Does this mean my listing is populated to Expedia? If yes, then how is payment processed?

2. I don't see house rules are being populated on the Expedia site. How does this work?

3. Will Renter Agreement also get sent automatically to guests?

Rather than asking every question possible, in essence, will the workflow with Expedia the same as with Airbnb & VRBO?

Thanks,

Harry

Yep, that’d do it.

For Airbnb all you can really do is the 25/night. 

So I should just create a basic one for ABB and have it be for the ABB Channel only and then for the other more complex do it as all channels except ABB.

The three surcharge method would work for Vrbo and direct bookings.

There’s no way to make it work for Airbnb or booking.com as they don’t support complex criteria on fees. We’ve submitted feature requests for more flexibility but currently only very simple canned fees are possible on Airbnb/BDC.

Chris do you know how the channels like AirBnB and VRBO would handle this?

This is possible now if you use three separate surcharges with criteria to apply the different breakpoints — a $50 surcharge with number of nights = 1 criteria, a $25/night surcharge with number of nights 2 to 8 criteria, and a $200 surcharge with number of nights > 8 criteria.

If you did it that way, the surcharge would work for Vrbo and direct bookings. This sort of surcharge wouldn’t work for Airbnb or booking.com either way as they don’t support complex criteria on fees.

This is a capability that is available on AirBnB where they will allow guests to do a same day booking but only up until the time that is configured.   We for example will allow for a same day guest booking if the property is available without any kind of special approval until 4pm.   After 4pm we need to approve the inquiry.

This functionality is only available for AirBnB.   We would like to see it expanded to all same day bookings regardless of their source.   (This may be problematic for some of the Channels but any that have the capability.)   At a minimum we would like to see if for our own Hosted website bookings.

I would like to be able to do a surcharge that might be $25 per night but has a $50 minimum charge and a $200.00 maximum charge no matter how long the stay...

For example a 1 night stay would have a minimum charge of $50 but a 10 night stay would have a maximum charge of 200.00  for stays of 2 to 8 nights it would be $25 x the number of nights.

Ok - this makes sense, although maybe there is some middle ground where field codes can be made available more widely within certain selected rules. In any event, field codes are very helpful and would be great to be able to draw on them more widely. thanks for your clarification. Nick.