Feature Requests

Sort by

• Newest Reply
• Newest Topic

A friend recently experienced a guest lock-out mid-stay because somehow the "regenerate code" button was accidentally clicked on the OR booking details screen. YIKES! This can happen so easily -- scrolling down the page on mobile, trying to swipe back on mobile, grabby toddler fingers, you name it!

It would be ideal to have a confirmation requirement that needs to be clicked again when attempting to regenerate a guest access code. This would help avoid accidental code changes -- which I'm now overly paranoid about!

Hi Kim,

There isn't a "has no review" criteria on triggers, but that's a great idea. I'm converting this thread to a Feature Request so others can see and vote on it.

I am trying to only send a reminder review request email if a review has not been received. I cannot locate where to set it up as a booked criteria or other area to NOT send it again if one was received.

Hi Brent, good idea! However, the "scheduled email" feature is deprecated and will be removed in the future. We encourage the use of triggers for sending emails that go out at scheduled times. Sending other ad hoc messages at scheduled times will be supported but via a different mechanism.

I should be able to set the time and date when scheduling emails outside of triggers. Currently, you are only able to set the date when manually scheduling messages. I do not want messages sent at 2 am anymore.

Just wanted to circle back and let you know that the update to show the non-refundable discount in the cancellation policy merge fields has been released.

Especially now that we have offline deposit ability with Airbnb, often we are sending guests an email with BUFIXUP so that they can (1) enter contact details (2) sign rental agreement (3) leave card on file for secdep. Unfortunately there's no way to send a trigger with the semantics "any of the BUFIXUP items are missing". So this is a request for a new trigger criteria "Needs fixup" which would fire if any items requested by BUFIXUP are missing. Currently the workaround is to create multiple triggers which is a pain.

An alternative would be to provide the ability to have OR boolean trigger conditions instead of always assuming AND. But then you get into other complexities such as groupings (do you allow specifying parenthesis around conditions) etc...

Just a simple widget with a scrollable 3, 6, or 9 propertie displayed at random to display on a homepage.

I know this is already on the list somewhere, but did want to put it here in hopes there's wide spread interest in it.

For properties that I co-host, I can't communicate with the guests via OR, as it comes across on the Owners account. I have to use the Airbnb app/website if I want it to show as me chatting. Would be nice to keep all property, direct or co-host, communications through the OR platform.

A report that would compile statistics on where my guests are traveling from is what I'm hoping for.

Thanks, Ken.

What are you looking for? We do store, and display, their address.

Where are my guests from? It'd be really great to know where my guests are originating from.

On the booking, quote or Inquiry pages show the day of the week. This saves having to open a calendar app to show the day of week.
Example:
Quote: Betty Boop at Captain Morse House
Quote # ORQ2964621
Arriving Aug 14, 2022 and departing Aug 20, 2022 (6 nights)

Would show instead
Arriving Sunday, Aug 14, 2022 and departing Saturday, Aug 20, 2022 (6 nights)

Is there any way to add space for TEXT in the cleaning date field?  We assign cleaners to units a month in advance and when we print the daily checklist it would be AWESOME to see their name next to the date.

Yep, from a reporting side it can be complex if parent listings are split across owners -- you either have to create a combination owner or do things by hand as you're doing.

We are thinking about how best to address this, but it is pretty complex to get right (what if owner share changes, etc.). And it should also flow into other places like occupancy reports etc. Lots to do!

We've got plans to improve the alert system, but for the time being, the best way to handle that is to disable the alerts you don't need to see.

Most of the alerts you receive should be listed in Settings > System Alerts. If there are any you get that you don't see on the system alerts page, send us a ticket. There are a few we have not gotten around to upgrading yet.

Great, thanks! Looks like changing my profile address didn't change the from: address on my theme, so all is good.

That said, I will keep my vote for this feature request because I think some flexibility in the system about directing certain types of messages (e.g. inquiries) to specific email addresses would be helpful. To be honest, a lot of the bulk messages generated by the system (SecDep scheduled, SecDep released, etc.) are background noise and largely ignorable, so I'd like them to go to an archive, but some messages (e.g. SecDep failed, payment failed, inquiries, etc.) need to be dealt with and having those go to an account I actually monitor would help separate the wheat from the chaff.

For existing bookings, the phone number door code will not be assigned because the booking was created before the manual door lock was mapped. You can use the batch update page to assign the door lock for all future existing bookings here: https://app.ownerrez.com/settings/locks/batch

For new bookings that come in after you map the manual door lock, the code will be assigned automatically as soon as the phone number is available.

Yes, that's somewhat correct:

1. Your Profile address is the email you use to log in to OwnerRez, and also where your OwnerRez system messages are sent.

https://app.ownerrez.com/account/profile

2. You can set up Themes to have emails sent to guests from a different email entirely:

https://www.ownerrez.com/support/articles/theming

We recommend Verifying your email, and it has to be an address at a domain you own:

https://www.ownerrez.com/support/articles/email-from-reply-to-verified-sender

I've created a manual door lock, and mapped all my properties to a lock (not sure if I even needed to map them as I simple want to have a merge field for the last 4 digits), but when I'm adding the door lock merge fields, it doesn't add the last 4 digits of existing number for any. Am I adding the wrong merge fields? What should they be? Thanks.

I've had fantastic luck with purchasing two side-by-side condos and creating a "parent" listing where a single party can rent both sides as a combined unit--usually at a premium to the combined price of the two child listings.

The only issue is that this makes running month-end reporting a little frustrating, as I have to manually adjust numbers (taxes, owner statements, etc.) to account for the revenue of the "parent" listing.

OR already has a mutual blocking feature, but it'd be nice to expand that and have the system be fully aware of parent/child listing relationships (e.g. if a parent listing has two child listings, then revenue can be assigned 50% to one and 50% to the other [or any other customizable percentage and combination of units]) for the purpose of end-of-month reporting and such.

We did not add a merge field for last 4 of phone because that's a bit too specific.

Instead, if you want to insert the last 4 (or last 5/6/etc.) of the phone number, you can setup a manual door lock with a generation strategy of last 4 digits from the phone number, generated when the booking is created. Then, the door code merge fields will contain your selected subset of digits.

This approach is more flexible because it works for hosts with lock codes of any length up to 10 digits.

I feel like I ran across something recently indicating I could do this (have my emails to guests come from a different address than my actual email address set up in OwnerRez) -- that way, I could set up "ownerrez@mydomain.com" for all the system alerts that OR sends but then have my emails to guests appear to come from "info@mydomain.com." That would effectively solve my issue (at least 90%, anyway). But I can't find that now. Any hints? Or still not possible?

Same problem, thought this would be one of the key features?

So if I don't have the lock service, is there now an insert field for the last 4-digits of the Guest Primary Phone Number?

Hi everyone,

This Feature Request is now finished! Check out the blog post about it last week:

https://www.ownerrez.com/blog/last-4-of-phone-for-door-code-autocreate-listing-sites-cleaning-fees-on-statements-charge-snapshots-delayed-code-generation

The end of month display has been mentioned many times. I don't think thetecwill be a quick fix for this but I agree it's one off the most annoying features.

#1 is even worse on mobile, where it shrinks the month to 15 days. It makes it difficult to see checkins/checkouts on the 15th.

I would use the heck out of this for Airbnb and pet fees.

Great, looking forward to it. Just got one in myself.