Feature Requests

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I guess for me this feature request is lacking. I wish OR would only show us the msgs that apply to this booking (e.g. no ABB triggers for non-ABB bookings or a msg that won't fire due to a condition, etc). Then, also, have the toggle to only show upcoming msgs would be useful.

You should be able to do this with tags (booking or customer) and then using the tag booking criteria on the trigger.

Could a criteria to detect for early arrival / late check out be added for use in triggers?
Typical use would be that if a late check out has been agreed with a guest then we want to prevent an automated upsell email going out for something the guest already purchased.
Probably quite a few other uses as well.

I switched from Lo... to OwnerRez and am very happy.
The ONE feature I am actually missing is being able to have my site in different languages since I manage multiple properties in the Miami market and we get a lot of people visiting from South America.

I can even help with the translations if needed :)

When using custom fields to request guests to initial sections in the legal agreements the string length is currently set at 256 characters. Most of the policies I need initialed have more than 256 characters which means it has to be broken up into many parts. It would be great if the string length could be made to unlimited or at a minimum 1500 characters.

RE: Photo IDs: I Would also love to see this feature added. As Property Managers We are held RESPONSIBLE for the owner's home - we have to KNOW who is in it. I think this feature is KEY and would greatly appreciate it being given more attention.

I do it, every time, and then, if I don't open a booking in a new tab, I have to filter it again upon going back to that page. I'd love to have the option to default to not showing blocks

It could be great to be able to search for a particular word, for example if you remove a feature you could search for that feature, like sauna, kayak, etc., and make sure you catch all the places it is mentioned in your property listing.

Until I can display taxes as an expense that comes out of owner's revenue, I'm unable to use the owner statements in the PM offering. This addition would be an enormous addition for us!

I'd love to have the ability to fully add additional admins to our OwnerRez accounts... where these other admins (AKA team members) would get all the same emails and notifications the primary OR email account receives.

That's disappointing. But thanks for letting me know.

There's no timeline for Xero integration at present. I wouldn't anticipate it taking place this year. :-(

Could we have a toggle filter in this screen to only show emails that have a forward schedule date.

I saw some past posts that indicate a Xero integration is on the roadmap. Is there any status or timeline for this? I have been very impressed with their product -- am considering moving from QB to Xero. If there is any certainty around an integration, that would put me over the edge and I'd start converting tomorrow... Thanks!

How about "List" -> Filter "Type: Bookings" ?

Uhm, why not simply setting RA for X and the other trigger for Y?
You must be talking about quotes in that scenario. Why not make your life easier and set the trigger for X days from arrival.

I guess we could narrow this down to Piesync.

While we don't have a straight html widget you can embed just anywhere, we do now offer a (beta) wordpress shortcode for the photo carousel.

If you've got the Hosted Sites premium feature you can setup the WordPress plugin and use the following to embed a photo carousel:

[ownerrez type="widget_photo_carousel" id="{YOUR PROPERTY ID}"]

Thank you so much, and apologies for my late response. Truly appreciate it!!

Tom

I have several homes for which I also have listings of groups of them together. I find I am frequently doing manual blocks, whether for a repair or project or, for example, for a new house with the calendar blocked ahead whilst I work on getting it ready.

It would be so nice if I could apply a manual block to House B even if some of those dates are already blocked by a system mutual block. For example, new house is also offered as a combo booking with House B, House B books dates in March and June. If I want to block the entirity of all dates into 2021 on the House B & New house combo, I would then need to block Jan-March booking check in, March Booking check in- June booking check in, then June check out through the summer. If, per chance, I go in to edit that, and another booking has come in, say in July. I then need to adjust the manual blocks to not cover booked dates.

It was never a huge deal until all the covid cancellations this year had me having to double check everything every time I edited blocks. I also occasionally do a grouping including a neighbor's home, which is not automatically synced to my calendars, every week I had to check his calendar to verify which bookings had cancelled and were the dates still properly blocked.

I end up doing a lot of manual blocking and would love to see the booking list page allow me to select a default that pops up without the blocks showing.

I appreciate comment #2 with the workaround, but I do like Tom's idea and his way, having OR do all the work, sounds a lot easier ;)

Thanks to COVID, we're seeing a higher number of multi-month stays (travel nurses, corporate bookings, etc.).

Taking these bookings is a bit of a pain because the property's default payment rules apply (e.g. 50% or even 100% of the *full stay* due at the time of booking, depending on how far in advance they book), and there's no way to change this in the quote.

When sending a quote, I've resorted to changing the payment method to "Check" and telling the guest I'll set up the payment schedule and send a request for the credit card manually after they complete the booking. Invariably, this causes confusion on their part and annoyance on mine because I often have to chase them down for payment, etc.

It would be nice to be able to override the default payment rules on a per-quote basis so that the system correctly prompts them for the first payment and everything at the time of booking. (Ideally, automatically handling monthly stays a la Airbnb would be nice, but I understand that might be challenging because the current way that the charges are set up doesn't really tie a particular rate to a particular period of time.)

I'd like OR to automatically hide anything under a 4 star review. Could you add that functionality to reviews?

We send some messages using the existing trigger (immediately upon RA signature), but we would like to send some specific messages X days later. Thanks for considering.

Me Too! Zapier or hubspot integration

BTW, we reached out to PointCentral also, and they confirmed that they DO NOT have a 25-property minimum requirement. They've simply reorganized how they service the smaller accounts. Per their response:

We do service the smaller property managers, we refer to them as RBO’s (rent by owner) We have just refreshed our website to capture those property managers that fall within the under 25 category by having them use this link to our partner Helm Smart Home. RBO’s will still be able to have access to the PointCentral technology as well as the hardware through this relationship and ecommerce link below:

https://www.pointcentral.com/rbo/

@Chris thanks for following up on this! In case anyone comes across this thread in the future, we had a call with Operto and they said they do provide an integration with OwnerRez, but they use VRScheduler to provide it. They cover the cost for VRScheduler.

@LayerFort we are currently setting static codes, but we would like to use something like Operto for access management. We also looked at PointCentral, and would like to work with them, but we got a message back saying that they are not onboarding anyone with less than 25 units right now.

We're not currently integrated with Operto, but we do have an API if they want to integrate.

We also support several lock services directly: https://www.ownerrez.com/support/articles/integration-door-locks