Latest Activity...
To have a trash bin reminder feature would be SO useful. It could be easy to add something similar to Holidays, where you can indicate the trash day of the week and then be able to create a trigger using trash days to send out emails a number of days before the trash day.
Frequently, guests (who can’t read) message me through Airbnb or Vrbo asking about bringing pets to a property that isn’t pet friendly or if there are any steps at a property that is up a flight of stairs.
I silently roll my eyes at their inability to read, but then I remind myself that this is an opportunity to sell them on a place that does fit their needs, And so I send them a link to one of my other properties that is able to welcome their puppers or is a walk-in-level unit without steps.
On desktop, the easiest way to do this is to jump into the OR API settings page for that channel, which has a convenient “copy“ option with the property ID or link to the listing.
On mobile, though, you guys reformat the page and chop this important column out. Even rotating my large iPhone 12 Pro Max to landscape mode does not expose this column. So then I have to navigate through the cumbersome Airbnb app or Vrbo website on my phone to grab the applicable link(s) to my other properties.
Since you guys seem to be in a phase of making things more beautiful for mobile, can I kindly request that you do the same for the API connections page and let me copy those all-important links on my phone?
For reservations over 6 months away
1/3 due now, 1/3 due 90 days prior, 1/3 due 60 days prior
For reservation less than 6 months away
1/2 due now, 1/2 due 30 days prior
You actually can do that second message trigger already ;-) -- here's how:
1) Create an "at a scheduled time" type trigger 1 day after arrival
2) Go down to the Booking Fields and add a booking criteria for number of nights >= 2
Yay, can't wait for this feature to be rolled out soon! Was just debating if I needed to re-sign up for SmartBnb/Hospitable for this feature.
While we're on the topic... the other SmartBnB feature that I miss (that OwnerRez doesn't have) is the ability to send a message on the 2nd day saying "checking in to see how your stay is going", only to guests who have stays longer than 1 day (ie, to set length of stay as a factor in whether the message gets sent, and then send it on the 2nd day... because guests with stays of only 1 night would already be checking out at this point). Would love to see this feature in OwnerRez as well :)
There are two ways to add the last 4 digits of the guest's phone number as their door code.
First, you can always create a Custom Field Definition and include it as a question on the Point of Contact Form (sent at the time the guest is asked to sign the Renter Agreement). You would ask the guest to enter the last 4 digits of their number in the field. Once they do that, the info will be stored in their individual booking under the "Custom Fields" page. You could then insert the field code name you created into any messages you send.
The other way is to use our Manual Door Locks option on the Settings > Door Locks page:
https://app.ownerrez.com/settings/locks/add
If you use the Manual Door Lock option, you can choose to set the code to the last 4 digits of whatever number is listed as primary in their booking. Doing this will make the last 4 digits show up on their individual booking on the left side of the Overview page. If you decide to use this option, you would insert the standard Field Code of {BDOORCODE} in your email template/messages.
I set the door codes for my locks to the last 4 of the guest's phone number. It would be nice to have a field code that would pull that info from their contact info. Then I could write an email template and pull that in to give them their door code without having to pay extra for remote lock.
The calendar showing availability should allow you to put in your requested dates and bring up the booking screen. I have had complaints from my renters that the availability calendar does not work becasue they expect it to work like the calendars in VRBO and Airbnb. It’s also not intuitive to have to hit the CONTACT button to bring up the BOOK NOW page, which is where they have to enter their dates, after checking the availability calendar.
Interesting idea, Justin! We'll think about this for future improvements. Thanks!
The only negative I see on your website functionality, is that you can only search the Availability without seeing only the available homes on a map, Or you can only search the Map pins without seeing the availability.
I am in real estate and our customers say the ability to search availability and the map at the same time is one of their favorite things about the Zillow and Airbnb websites. When travel, I book by looking at areas and availability first on the map and narrow it down that way. Would love to see this!
You can already do this - there's an option to display rates in your calendar. Write in to the Helpdesk and we'll help you get that turned on.
I would love to display the rate calendar on my hosted website.
I believe it will increase my mid-week rentals, as those nights are considerably cheaper than weekend rates. But even these nights vary considerably, depending on which festivals and events are happening in our town.
Currently, toggling on the "Show Rates" gives customers a range of prices "Night: $486-731" and "Weekend Night: $422-1317" but doesn't show them which nights cost what.
Are there any plans to move toward displaying this, a la VRBO?
Thanks!
It would be great to have a feature that we can set different cancellation policies for different periods on the same property. This will help us set a flexible policy on months that we don't mind a cancellation while a strict policy on months that a cancellation can have major financial impact. One prime example is that one guest booked Xmas to New Year and then cancelled two weeks before arrival, at that time, it's very hard to find another guests to book because most of people are done with the holiday trip planning.
Thanks!
I would also like to see this feature for the exact same reason. Probably makes most sense to program x number of minutes after a booking and enter 60. Please and thank you.
Yes!
There were problems in the past with users accidentally updating rules when they only meant to update the rate but they accidentally updated both, or vice versa, because the rate and rules were on the same "set" window.
Also, the rules and rates are each expanding to include more functions. We already added more rate setting options, and the rules side will be updated as well to include arrival/departure overrides. Because of this rules and rate buttons were separated and won't be recombined. It may take an extra click to set both, but the selected days continue to stay selected in the background, so it isn't a lot of additional work.
We recently (just in the past few days) released an update to make the rate calendar much slimmer and easier to use on mobile and tablet displays. The top header stuff is greatly reduced and the "set" button row is also collapsed. This allows an entire month of days to show easily in your smartphone window. Here's a pic:
I liked having one place to set rates and rules, not two, takes twice as long now to adjust rate and # of nights than it used to. Please re-combine.
Also, any way to override the seasonal check-in/check-out days in the rate calendar? Would be good to add whether the date can be checked in/out in the rate calendar when I have gap dates during a season that has restricted check-in/out days.
I'd like to be able to add a tag to a booking with a trigger. E.G. tag a booking when the Rental Agreement is signed.
This way I could easily look at my upcoming booking list and see who has not yet signed the Rental Agreement.
I was just wondering if the same feature was available. Would be great to have that!
No updates yet, but we're tracking it.
FYI - it is not easy to do. It requires an entirely different timing/sending mechanism than how triggers currently work. Triggers currently work based on booking times and proximity (arrival, departure, created dates). Each trigger is attached to a booking and relies on that booking being in a certain arrived/departed type status. This request (for day of week messages) involves an outside recurring calendar time that has nothing to do with bookings.
We now support Refundable Damage Deposits as part of our built-in security deposit feature. Read the announcement here:
https://www.ownerrez.com/blog/refundable-security-deposits-quotes-can-hold-dates-batch-update-for-qb-sync
This should solve this request because you no longer need to include a special surcharge inside the booking charges. The RDD is now done as a separate thing, if you choose to turn it on.
We now support Refundable Damage Deposits as part of our built-in security deposit feature. Read the announcement here:
https://www.ownerrez.com/blog/refundable-security-deposits-quotes-can-hold-dates-batch-update-for-qb-sync
This is now finished and out live. Quotes can now hold dates. Read the announcement here:
https://www.ownerrez.com/blog/refundable-security-deposits-quotes-can-hold-dates-batch-update-for-qb-sync
This is now finished and out live. Read the announcement here:
https://www.ownerrez.com/blog/refundable-security-deposits-quotes-can-hold-dates-batch-update-for-qb-sync
Hello OR folks, any update on this trigger request?
With 2 properties I would like more customization for each property for the Damage Deposit. There are some markets where having a deposit outside of Airbnb does not work. Current options are bit limiting.
looking to set a different amount for each property and select which channels you want to charge the deposit. For example:
1. Set Property 1 to collect a $500 deposit hold through OR for all channels including Airbnb
2. Set Property 2 to collect a $350 deposit through OR for all channels EXCEPT Airbnb
It is our understanding that they are doing some sort of screen-scraping, a little like our Channel Bridge. Due to the time-sensitive nature of communications, though, we've decided we didn't want to use that approach, and are waiting for their official supported API.
Ken,
It appears that other channel managers (Hospitable, etc) are able to send native messages in VRBO. How are they doing it if the api isn't even open to beta testers?
I'd recommend using Owners as the customer & not properties and instead using locations for properties. Then you can line up your owner statement in OwnerRez with one in Quickbooks that has all of their guests.
Voting for this feature. Might be easier to capture addtional Adult names and their IDs in a separate message to guests after they signed to avoid delays, but would like the ability for the addtional name/photo ID captures as well.
