Feature Requests

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The existing Payment Detail report is lacking columns that would help tremendously

- Reservation ID
- Status (Booked, Cancelled)
- Cancellation Date
- Booking Date

I realize that I can get these by pulling in different report(s) from OR and doing index(match()) in excel but that's hard to do even when you know what you're doing in Excel. Especially hard when you manage accounts for different people and slice/dice your data differently.

There is actually something you can do to insert screenshots into forum posts if you know how to do it...

Use a BB style img tag. So in other words say:

The forum will auto-translate that into showing a center-aligned image at that spot. The URL inside the tag has to actually reference a real image (png, jpeg, etc) which means your screenshot needs to be hosted somewhere.

This sucks, of course, and we plan to upgrade the forums to property insert images and other formatting and a bunch of other things. We actually plan on merging in our ticket system as well. But as Ken said every time we get ready to do it, a bigger thing comes along that, well... is bigger.

Totally get it. Prioritys prioritys. Not to worry. You all are spot on with helping and it's certainly appreciated.

We've long planned to overhaul our forums, but every time we get close, something happens that forces us to concentrate on other things. :-(

This is a longstanding and well-known need. It had been our hope to add this capability later this year, but right now we are having to emphasize immediate functions that help our clients deal with the current chaos in the vacation rental business. It's still a high-priority feature though, and will certainly be done at some point.

That's a good idea, but it would be a fairly significant change. It may come along down the road a bit though.

It would be nice to add screenshots...or attachments in general to our forum topics. I might help with painting a picture on what it is the individual is asking about.

It would be great to have a time field with what hour/minute to trigger an email to guests. We have found that guests see emails when they are sent mid-morning or mid-afternoon. In our old system we discovered that sending emails at a specific time of day had an impact on guests seeing/reading emails.

Also, in the Triggers field "Booking has Arrived" and "Booking has Departed" are ambiguous and a bit confusing. It would be better to use "Check-In Time" and "Check-Out Time" as they are more descriptive and universally understood.

It would be nice to be able to add an attachment when emailing an owner's report. I like to include the booking detail report for the month.

We would love to have a drop down off the top menu for Monthly, Pet Friendly,Ocean Front only or specific by location. Guests ask us for this and we think it is something that will be useful for guests looking to book specific needs.

I was trying to add my own tabs to make this happen but it just looks so sloppy!

Thanks for the suggestion, Chuck. On each booking > Legal tab, it should show the renter agreement that was signed with a copy of the PDF archived there.

Just making so many changes now to keep up. Not daily or anything like that, but probably changes each listing twice in last month or so. And I need to be sure I figure out the right cancellation policy for each cancellation.

Thanks Ken for considering it.

In these days, when some of us may be tweaking cancellation policies to try and fill the huge voids in our calendars, it occurred to me, more than once now as cancellations continue to come in, that it would be nice to know under what policy a booking was made. It seems trivial to pull that out of the property description and drop it into the booking record.

Theoretically the rental agreement kind of does this, but I have to go into the booking email and then determine which agreement was included for them to sign at the time. That is a bit laborious.

Lydia is correct. Just to clarify for Randy, there is a booking criteria for this already on Triggers. It's in the lower booking criteria section on the trigger page. See here:

Within each booking, under "Info", there is a field for number of pets. You can write an email and set up a trigger that only goes to guests whose number of pets is greater than zero, or "greater than or equal to" 1.

Would it be very difficult to add Pets as a Trigger Criteria? I would like to send an email to guests that bring pets to let them know of my requirements. I just had a guest's pet bit another guest's child at one of the resorts where I have condos. This is 2nd incident in 2 years. While I mention it several times during booking and in the rental agreement, most guest say they aren't aware of my requirements. I think specifically sending them an email with those requirements might provide additional protection for me. In Texas, landlords are generally not liable for guests' pets but victims always come after me because they know I have insurance and it covers but my insurance company will cancel if I file a claim. I'm told that AirBnb and VRBO guest liability doesn't cover dog bites.

Y'all made the right call on where to focus !

Yes, but I have two worksheet going when doing statements to cross reference the reserves and prior months open balance. I would be much easier to see the prior month's balance on the current statement.

Hey Paul, Being able to have owners bookings as opposed to blocked-off times would be great! I was referring being able to keep aside some owner money for unexpected expenses. So, have on hand $100-$350 of owners money on hand for repairs - this way I am not having to spend my own cash for maintenance of the owner's property. This is especially helpful when there is no income coming in but funds for maintenance is required.

Not yet and more's the pity. Still very much needed and a highly requested To Do on our roadmap. The last couple years were filled with deviations for channel integration. When we finally got HA and Airbnb to the table, we spent 90% of our time doing what they needed. It ate up about 2 years of time. Thanks for the nudge on this.

You can sorta kinda do this already with Owner Payouts. After you create a negative statement, just leave it as unpaid until the next month. Then after you create the next statement, do an Owner Payout for both of the statements combined. When you include the negative statement, it will lower the payout total. This is why payouts were created - to allow you to pay something differently to the owner than a statement and account for negative statements.

Nope, that's correct - you have to save and then edit the charges after the fact. Thanks for the suggestion.

Hi Coastal Waves, do you mean owner bookings? Most OR users tend to put those in as blocked-off times. Are you looking for a way to flag them as "this is an owner booking" so that you can filter/report on them elsewhere in the system?

Was this ever addressed? I can't seem to find a way to trigger emails based on the quote status?

We would like to be able to send a triggered email based on days before/after expiry or preempted quotes.

Have the same just this month with a few costs passed on to the owners.

Would be great to be able customize(edit) a quote as you are creating it. For example, the ability to add pet fees, add discounts, or other concierge fees. I believe, currently you have to save the quote, go back to from the quotes tab, make the changes, save it again then send it. If there is a more efficient way - I missed the training part.

Would love to have a way to account for owner reserves!

It would be helpful to be able to carry a balance from one statement to the next. We usually pay repair bills for our owners and just post the expense to their account. There may not income the month of the bill resulting in a negative balance. The following month's statement should show this continuing negative balance. Similarly, if for some reason a statement payout was not made and the closed with a balance owed to owner - this amount should show on following month's statement. This would make our bookkeeping so much easier and fail-proof! Hope OR considers this request!

Wow, that is super! You guys rock!