Feature Requests

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We are not lawyers, and we have OwnerRez users worldwide. Each owner has to be responsible for obeying the applicable laws in their particular jurisdiction.

That said, if people email you images, in most cases you have the right to archive them so long as they are never revealed to unauthorized individuals. OwnerRez uses industry-leading encryption protocols for its data - we're required to by the banks, because we store data that can be used to charge guests' credit cards. Any personal documents we store would use the same encryption, authentication, and protections.

So we do not anticipate any additional issues in most cases. Again, each owner should consult suitable legal counsel in their particular jurisdiction if they have special reason for concern. Even in the United States, some specific states and even cities have special quirks.

Yes, I've since signed up with them. I meant that when searching for a topic (ie Dynamic Pricing), old feature request posts come up and they were already implemented. Like a "Solved" button that some forums have.

It's going to be a bit before the forums and support area get the complete overhaul they deserve. Right now we're emphasizing our support time, on writing and expanding the support docs to cover various parts of the system better.

But it might be easy to add the Search toolbar to the top of the forums pages. We're looking into what's involved in that, and if it's not too much change, it'll happen soon.

Like Rich S says, you can always just go use the general search function. It searches everything, forums included.

We integrate with PriceLabs, which does this sort of thing. Take a look:
https://www.ownerrez.com/support/articles/pricelabs

Possible, yes. But we're wanting to completely overhaul the Forums anyway, so we wouldn't add anything like that until then.

What makes you reluctant to do the hold? In the long run ends up the same as a refundable, or in other words the guest can do a chargeback on a refundable deposit just the same as they could on a hold.

The only way to avoid that is to take the refundable deposit via a cash/check/venmo type method where there is no chargeback possibility after it clears.

@chris hynes -

I inquired with safely.ai and they don't support homeowners right now, only property managers. I didn't get any indication of cost or features, but they said they are working on a homeowner product for the future.

Is there a timeline for when the ID would be implemented in OR? That would take us 80% of the way there I'd imagine. I personally might ignore it much of the time, but if anything sets off my worrying about a potential guest I'd be sure to scrutinize the ID.

And are you worried about the legalities of hosting such personal data, or is that something OR already has to deal with so no additional issues?

Depends on how many help tickets you send in. :-)

Stellar Idea!!!!! saving the ID in the portal, hello genius have we met? Thanks Ken

I'm especially familiar with Docusign, and I know OwnerRez has no direct integration with them at this time. You may be able to work something out manually, I dunno. If you do, let us all know! :-)

Ken,

Does Docusign offer any type of integration possibly where we could have OwnerRez send the agreements automatically? I have no idea, but it would save time at least manually sending contracts out.

@Rich

I know a single signature suffices in most sitations. Like you say, I do it for peace of mind if an argument arises where they say they did not see that section. Such as a $100 fee for soap in the hot tub. You cannot easily deny you missed that section when you have an initial or siganture right next to it. Plus, it make me feel better that they "may have" actually read that section since it was pointed out to them.

The main reason I like Docusign is because the ID can be bound to the contract. It keeps things nice and neat. There is no verification being performed on the ID, but 99.9% of the time the ID will be legit I would think. There is always the chance it could be fake.

@Ken
Whenever you guys decide to tackle this it would be quite useful!

Not real soon, because it's a lot of work to get it right.

But there's no need to sift through emails to find them, at least not more than once. When you get an ID from a renter as an attachment to an email, you can go to the Booking in OR, then the Files tab, and upload it there. From then on the image will be associated with the booking and can be easily found and viewed there, no need to root through your email!

Any idea when the option to add ID upload via custom fields will be up and running? Sifting through emails to find ID's is a tedious process. It will be very nice to have them stored on OR along with the legal agreement.

Hey I'm trying to embed the mailchimp html code into our ownerrez site but don't see where to embed it? If I create a widget, it only allows widgets specific to bookings, calendars, etc. Do I embed the html code into these widgets? Or can I make my own that is just the mailchimp newsletter signup box and put that widget on our ownerrez site?

Please let me know. Thanks!

@Denise A - just click on the support tab and search there. You're not missing it, there isn't a search feature once you are looking at the forums, but the Support screen's search works just as well to find forum topics.

By the way, you're other post is recognized by the developers. They've said they would like to improve the forums with likes and other features like attaching images and files, but it's undoubtedly lower priority than other work they are doing. I agree, I miss these features every time I use the forums ;-)

@Chris A - have you used Resort Cleaning? I got the demo and liked the product, but my cleaner (she has 8 employees) isn't too keen on adopting it.

@chris A - I agree about the need to verify the person, for example by having them upload an ID which is matched to them somehow.

my $.02 is that you don't need to have additional signatures. Sure it can give some peace of mind, but I've asked the attorney who drafted my rental agreement (Colorado) and he advised me that a single signature is sufficient. My thinking about this is twofold: a) in the days of paper documents it was easy for someone to insert an additional page after the fact, but that isn't possible with e-signing; b) specifically pointing out sections of documents is probably a safety measure for large corporations such as lenders, who could be subject to claims of mis-leading homeowners. As a large company they could be perceived to have an advantage over individuals. But I would doubt that kind of claim would ever be considered by a judge.

In any case, I had the same reservations you did about extra signing/initialing and after getting advised it wasn't necessary, and thinking about it, I concluded that OR's approach is fine. And a lot cheaper than docusign (or RightSignature which I used to use).

Happy to help, we have a topic in the forum about this exact thing. See Chris’s comment below.

I would like to suggest adding a few features to the legal agreements. I currently use another service because I am not able to collect a photo ID or ask for additional signatures or intials on certain areas with OwnerRez. Most people do not read rental agreements, and I use Docusign now to add specific sections on the agreement where they have to initial and sign under certain policies to ensure I pointed them out to them. At the end they have to attach a photo ID. Everything is linked together and stored with their IP address.

Are there any plans to make the legal agreements more robust so I can drop Docusign? This is the only reason I use Docusign.

-Chris

Adding something that works like Resort Cleaning would be good. That way the cleaners could get a daily report on cleanings needing done and schedules. Etc....

As a brand new user, I'm still learning capabilities of the software. ie--I'm interested in Dynamic Pricing, and found a feature request about it. But I believe it's already been added. It gets a bit confusing...

Possible to add a Thumbs Up button to feature requests so you can get feedback of how important we feel something is?

Plus one vote

I don't mind searching for answers instead of asking the same questions asked over and over. Am I not seeing it?

Let me know how it works. I am reluctant to do it.

Totally understand - guests don't seem to get it. Either that or they don't have much wiggle room on their credit card. Ha!

I have switched to a security deposit "hold" to see how that works. I've re-written several of the OR emails that go out to emphasize I will be putting a hold on their CC. Will see what kind of response I get. Now I have to figure out how to handle things if there is damage. :) One more thing I know OR has planned for but I have no idea where it is in the system. Learning curve....

I am resurrecting this. again, get so many comments saying "I do not want to pay 2K" .. well it is actually $1700 plus $300 deposit. People just do not read or understand that deposit is refundable. I do not know what else to do - I already capitalized the "REFUNDABLE" in the description...

Percentage based line items like discounts apply to whatever is above them in the charges list. To make the discount only apply to rent, set the positions on the other items so that the discount comes first.

I agree, I'd like to be able to specify that the discount should be applied to the amount of the rent only. But thanks for getting this feature created, it is great!