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I agree with some sort of reminder triggered for a custom field. I setup a custom field for Special Requests and then created an email with a trigger. BUT, if there is not a special request, then it's just one more email to ignore. Personally, I'd like the option to include the custom field in the Booking Fields of the Triggers where Custom Fields are listed, can be selected and then some sort of IF statement logic. It could be as simple as IF custom field is not Null then send trigger or something like that. I'm thinking of something like custom formatting functionality found in Excel or Numbers.
I've had this same thought many times. I'd vote for this more than once if I could. :)
Please add "strikethrough" to text formatting options.
Example: https://postimg.cc/SJHJkZcz
I'd like to see a number notification for bookings on the menu bar just like is done for inquiries.
https://postimg.cc/HrmpsFvR
Thank you for adding a "Notes" section on the Guest level. One great improvement to this would be if we could add attachments to the notes.
We require an ID and right now, the ID must be attached to the booking in "Files". It would be better if we could attach the ID file to the guest record instead of the booking. That way, if the guest books subsequent stays with us we can see immediately that we've already collected their ID instead of having to go look up the former booking and confirm the ID attachment is in the "Files" area.
I've checked and OR PM is not configured (and cant be it seems) to calculate some items that I need to include in my monthly owner statements (i.e., calculating credit card fees & charging owner for these based on the gross rental amount, then deducting that from the commission calculation, so owners are not paying a commission on the credit card fees) . Since making the edits before the statement is generated is not possible, could you make the final generated statement editable so I can make the changes manually and change the figures. That would be extremely helpful.
We used to generate door codes to be the last 4 digits of the guests' telephone numbers for the same reason.
Then I received a request from a guest to change it to something else "for security reasons".
You can't please them all!
We decided then to just let the system generate a random 4-digit code and send instructions to the guest on how they can change it if they want to.
We rarely hear from guests that they don't have the door code, but that might be because besides including the door code in the Check-in instructions email that is sent (10 days prior to arrival), we also send an email/Airbnb message on the morning of their arrival that includes the property address and the door code as well as a reminder that complete instructions were sent to them 10 days ago.
I would also LOVE to see a report that shows me which states and cities my guests come from. Pretty please?
Thanks!
Just want to agree this would be a great feature and I would certainly use it.
when I do a report it shows the lines on it for each property in a color, however the color is a different color than the property color I have set up. can you please make them match or synchronize ? it makes it really confusing to see the report with the same colors as my properties but they are not correlated to the correct property.
We noticed that there is a new "batch copy rate" tool available for the rate section, which is great for the spot rate setup, I wonder if you could add an "adjustment" feature to this tool, for example, we want property A is $50 more expensive than property B, we can just copy the B rate with option of an adjustment, it could be fixed amount (+$50) for % adjustment
Is this something easy to configure? if we can have that tool, it will be much easier for owner like us with multiple similar properties but different amenities, so small adjustments need to make to each properties
Thanks
Yes please! I know it must be possible, because I had this exact feature when using Smartbnb.
Allow the pasting of amounts with a , and $ by stripping them out before evaluating for errors.
I cannot copy $1,773.46 and paste it.
Instead, I have to edit it to be 1773.46
Defeats some of the utility of a computer.
I am sure there is code out there you can re-use as most websites do this.
The same for phone numbers.
Implement Quicken's common date operators on date fields.
This is a huge time saver
Here are date shortcuts in Quicken Mac:
TaskShortcut keys
Today's date T
Increment date +
Decrement date –
Increment 7 days . or >
Decrement 7 days , or <
First day of this Week W
Last day of this weeK K
First day of this Month M
Last day of this month H
First day of this Year Y
Last day of this year R
The functionality to charge on owner statement is there, automatically with each booking. It is set up in "Settings", then "Pricing", then surcharges and discounts, then "create a surcharge or discount", select surcharge from drop down, then you have to do some work at that point to establish if you want it on the statement, how much you want to charge the guests, what properties you want this charge to hit, etc.
Are you trying to set what is charged to the guest, or what is charged to the owner?
Where will I find this feature? I'm trying to set up cleaning service expense per booking but I can't find it!
I am just setting up my account and was searching for how to do this. Such a shame it isn't there already. I need to set up a recurring charge to cover the changeover clean after each booking. We employ our own cleaners so need to take this expense from the owner statement and pay it to ourselves for each booking. We have the ability to do this in our current system, and this is the first thing I've found that OR falls short compared to our current PMS :(
We'd like to be able to set Second Payment - Due (under Properties - Rules) to 0 (zero) because we want the guests to make the second payment on their arrival. Currently, we have to set this value to 1 and say in terms and conditions that the second payment is due on arrival but this creates a lot of confusion.
@Ken - Sorry for not being more clear -- I'm not at all talking about the actual scheduling of cleanings. In the PM module, OR automatically assigns/creates a cleaning expense for each booking. The date it auto-assigns is the first day of the booking rather than the last day. Then owner statements and other reports mistakenly display the expense in the wrong month on stays that start in one month and end in another. (If I could attach screenshots here to explain further, I would!)
We've decided to leave cleaning scheduling functionality to our housekeeping scheduling partners for the moment:
https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview
This would be amazing, @PacView! Great idea!!
I'd love for the system to auto-assign the date of the cleaning service expenses for the booking checkout date rather than the check-in date (as it currently does). When a stay extends into the following month, it's helpful to have the expense logged in the correct month in which it is paid.
I did not know that it works like this, that It checks all criteria hourly after the time has passed. If it will send it within the hour, then that's great, booking.com situation will be solved.
Exactly. I guess you could just leave the DESCRIPTION page as is and perhaps add it under Channel Rules or under API Integration where, if left blank, DESCRIPTION page entry is used? Not sure, but you guys are good at this.
Oh, OK, you explicitly want to have separate fields for each channel. Gotcha.
Ken: thanks for being so quick, but maybe my request is misunderstood? Or, I am misinterpreting your response (most likely).
I am pretty familiar with the field-difference chart by now (and it is a godsend!). But I am asking for the ability to have a different title, or headline as it were, for different channels. Something like:
AirBNB: Set your dial to RELAX at this cozy log cabin w/hot tub, fire pit, 2 gas fireplaces. It is so secluded that you cannot even SEE another cabin!
Vrbo: Secluded - Hot Tub - Fire Pit - Fast Internet
As it is now, the HEADLINE is mapped to both of these meaning 1 title/headline across all. This is especially valuable since Airbnb allows up to 255 while Vrbo is only 80 (as is the OR website).
So how about a property HEADLINE field (or PROPERTY TITLE) for each channel?
It's not - that's what Airbnb and TA call it. In OwnerRez, that's the Headline field.
There's not a trigger event that covers all of those criteria, but instead you can use a days before arrival trigger.
In your example case, set it up to go out 7 days before arrival with the card on file criteria. Then under options, set it to "try to send a missed trigger up until the booking has arrived".
That will tell the system to check every hour after the due date 7 days before arrival, and don't stop trying to send until the arrival date passes. It will then send the first time the criteria matches after they enter the card on file status.
So it's not going to happen exactly when the guest provides the info, but it will fire within the hour.
Maybe I am sloppy, or maybe because it is 1:30am, but where in OR is "Listing Title"? I think I looked everywhere.
