Feature Requests

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costs per property fields addition 5 replies

Tim K
Jan 24, 2019 8:49 AM
Joined Jul, 2017 77 posts

I recommend using an accounting system that is designed for this. I use Wave which is FREE. www.WaveApps.com
Once you are setup and up to speed it is great. I use it to send out invoices, collect booking deposits (they process CC or echeck payments online), and manage expenses. And it syncs with your bank account so you can check all of your deposits and payments against what you've billed/spent. They have an app that you take a picture of all your expense receipts....it scans the fields and pulls out the store, date, totals, etc. Then all you do is choose the category for the expense and which account it goes to and you are done. At the end of the year you click reports and pull up all your expenses categorized nicely, and send it to your accountant.

Did I mention it is free?

Tim

costs per property fields addition 5 replies

Tufan B
Jan 23, 2019 12:36 PM
Joined Oct, 2018 32 posts

Is there any plans to add costs that we incur, like supplies, cleaning cost, insurance cost etc etc (the parts that IRS wants in Schedule E) into the property directly. So we can use as a database for yearly taxes and also know the current sales - total costs for the year per each property.

Kaba locks support 7 replies

Tufan B
Jan 23, 2019 12:33 PM
Joined Oct, 2018 32 posts

Any news on the ETA or ETA for ETA?

Integration with Mailchimp 50 replies

Paul W
Jan 20, 2019 10:05 AM
OR Team Member Joined Jun, 2009 861 posts

MailChimp has a full API so it's possible for us to keep lists updated on that side too (ie. as bookings/guests change in OR) but it's just not something that we've had time to do. The problem is also that MailChimp isn't the only newsletter tool out there - there are zillions of them - and MailChimp has gotten expensive for small businesses in recent years.

Integration with Mailchimp 50 replies

Sloanish
Jan 17, 2019 3:04 PM
Joined Jun, 2018 148 posts

Mailchimp supports updating customers so I suppose you could update the existing records in MailChimp with new info.
Someone signing up without dates could be labeled news
with dates inquiry
with booking tenant etc.
It would be great if OR could autofeed that funnel so that the manual work of updating would work.
I just thought it might be nice to not have two signup forms on one website. I am not sure of anyone that does that.
Maybe this sort of tech is beyond reach but making things automatic and seamless should be the goal and dealing with non-automatic systems that require manual export import each time a mailing is done is a drag.
As for segmenting I generally want anyone that has touched my property to know my news etc.. I might A-B them different campaigns but they would get the same message.

Kaba locks support 7 replies

Tufan B
Jan 17, 2019 2:20 PM
Joined Oct, 2018 32 posts

Hi,
We are in the process of adding another property with KABA lock.
Is there any ETA for the KABA lock support similar to Erentalkey?
If there is not an ETA now, is there an ETA for the ETA?

Thank you very much,
We have been looking forward for this feature!!!

Integration with Mailchimp 50 replies

Sharfunnisa Q
Jan 17, 2019 1:59 PM
Joined Jul, 2018 15 posts

Great Ideas Chris. I agree with your point about segmenting the list properly.

Wheelhouse 39 replies

BlueMtnCabins
Jan 17, 2019 11:06 AM
Joined Jun, 2016 1155 posts

any news on Wheelhouse?

Integration with Mailchimp 50 replies

Chris Hynes
Jan 17, 2019 10:30 AM
OR Team Member Joined Oct, 2012 1403 posts

Typically, best practice is to segment your list so you can target marketing. Somebody who signs up for your newsletter should be tagged differently than someone that has inquired or booked through OwnerRez, not blended together.

Required custom field content 2 replies

Rich S
Jan 17, 2019 10:24 AM
Joined Dec, 2018 302 posts

I think I asked about this previously, but in case it was part of another discussion I'll add it as a feature request.

It would be super helpful to have a checkbox when setting up a custom field to flag that it must have content.

At the most simple implementation perhaps the existence of a custom field without content could simply be shown as a red number on top of the Bookings menu, similar to what occurs when there are unread inquiries.

Or here's a really simple approach - If the flag is set the field will be filled with content in red such as
"Alert: We have notified the owner that the information they intended to provide here is missing"
By doing this the email sent to the guest will at least have unusual content, and since I always cc myself on guest emails and scan them I'd probably notice and fix the problem.

A stronger implementation would prevent the sending of automated emails if the field is referenced in the email but was empty. Either prevent the sending or alert the owner or both.

I'm thinking of a checkbox in the custom field setup like this: [ ] Must have content for new emails, bookings, etc

I'm already finding after just several weeks of using OR that because I don't have to manually draft emails to send I am paying less attention to the arrival day and lead up to bookings. That's what I want, but there's a risk that I forgot to setup of the keycodes when the booking was created and as it stands now, the emails would be sent without anything in the field. And it's very easy to overlook the absence of content like that.

My only alternative at the moment here is to create a special email that gets sent to a service like ITTT or Zapier on the day after booking and parse the content looking for valid keycodes. And then emails me daily until I fix it. But that's a messy solution and I'd rather hope that OR can provide some kind of safety net instead.

Integration with Mailchimp 50 replies

Sloanish
Jan 17, 2019 9:16 AM
Joined Jun, 2018 148 posts

Beat practce would be One form that funnels to both owner Rez and Mailchimp.
It would save us the export import steps.

Integration with Mailchimp 50 replies

Chris Hynes
Jan 16, 2019 8:32 PM
OR Team Member Joined Oct, 2012 1403 posts

If you're using MailChimp, you can use their form tool to make a capture form and embed that on the site: https://mailchimp.com/features/custom-forms/

There are many other similar tools if you use other emailing systems.

Integration with Mailchimp 50 replies

Sharfunnisa Q
Jan 16, 2019 8:04 PM
Joined Jul, 2018 15 posts

i came here looking for this too. Not really an issue with guests who have requested a quote etc..however what about visitors and paid traffic that i send to the site..they hang out there and then probably browse and leave. I was hoping there is a solution to capture their emails? is there a way to do it, if not mail chimp? thanks

Chris Hynes said:

We don't have direct integration with MailChimp.

Instead, use the Email List report in the Reports section to dump all of the data from OwnerRez and import that into Mailchimp or any other email tool.

Coupon Code? 17 replies

cp9293
Jan 16, 2019 10:29 AM
Joined Apr, 2012 395 posts

I would like this also. :)

Search and updated profile information 1 reply

Paul W
Jan 16, 2019 9:00 AM
OR Team Member Joined Jun, 2009 861 posts

Yep, we need to do better on that. The fundamental problem with that is the support content itself, not the search. Our support docs are very limited and only cover a small part of the system. Many many features are not documented. We have a plan in place to work on that over the upcoming months.

Search and updated profile information 1 reply

Kim Elzey
Jan 16, 2019 12:34 AM
Joined Dec, 2018 1 post

Hey Guys,
I'm really really new at vr rental, and to OR. First - the customer service you guys provide is amazing. Thank you. This is way more complicated to set up than one might imagine, and you guys are are easy to flag down and get one on one personal help. Thank you.

To that end, i feel like the 'search' of it all could be updated. As a newbie, i'm constantly getting lost on this sight. there are a ton of rabbit holes to go down, and once i go down one rabbit hole, I can't get back to where I started. If I could search words and phrases, it would make it easier to get around. One example would be 'push rates' or 'push rate'. I read about it, but had a hard time finding it again. Another item that took me forever to locate, was my 'orp' address. which brings me to my 2nd suggestion - updating the profile information...

'Orp address' could also be searchable. Likewise, it could also be located under Profile Information. Anything unique to a person or entity's distinguinshing characteristics should be easily located and Profile Information would be a good place for said items.

Just a couple of thoughts. This website goes deep. Searching it more effectively would go a long way and would alleviate a lot of the hands on you guys do. After reading the recap of what y'all did in 2018, I can tell you're busy. If search were elevated, it would free up your time. Just sayin...

And Thank you for your time. You've spent a lot with me, so far, which I do appreciate. Immensely. Thank you!

Coupon Code? 17 replies

K&T
Jan 15, 2019 11:28 AM
Joined Jun, 2018 4 posts

We are also interested in this, and would appreciate a heads up once the feature is available.

We just want to be able to offer discount coupons as promos or individually, and then allow bookers to redeem by entering the code in a field when checking out through OR.

Trigger email after upload of photo ID 3 replies

Misty T
Jan 15, 2019 8:34 AM
Joined Jan, 2018 9 posts

I didn’t see this before posting my topic. I just posted that even if we just had a box we could click that we have verified the license would be great.

Drivers license verification 1 reply

Misty T
Jan 15, 2019 8:17 AM
Joined Jan, 2018 9 posts

I have several properties and have just learned how to use this program. I would love if there’s somewhere that I can just click a box that I have verified the drivers license. I have them text or email a copy and if there was one simple click that would make things so much easier.

Trigger email after upload of photo ID 3 replies

Janice T
Jan 13, 2019 12:24 PM
Joined Mar, 2016 63 posts

Chris Hynes said:

You can't trigger it on a file upload currently, but you could create the template and use "Email this guest" and then switch to it. Not quite as automatic, but pretty close.

We do have plans to add the option for a photo id requirement, and then it'd be something where you could trigger.

Thank you, Chris. I do have a template that I use to email the guest after they provide their photo ID. I'm glad to hear that a photo ID requirement and trigger is in the works for the future. Looking forward to that feature!

Ability to CC or BCC when sending emails 2 replies

Chris Hynes
Jan 12, 2019 7:11 PM
OR Team Member Joined Oct, 2012 1403 posts

The "send a copy to me" is the closest to a BCC.

You can put multiple email addresses in the TO which gets you basically the same as a CC.

And yep, we're working on additional improvements!

Ability to CC or BCC when sending emails 2 replies

Rich S
Jan 12, 2019 4:53 PM
Joined Dec, 2018 302 posts

... would be nice if it could be added to the existing email function. I remember reading there are email improvements in the long range plans, but maybe it's not super hard to add this in the meantime.

Trigger email after upload of photo ID 3 replies

Chris Hynes
Jan 11, 2019 7:13 PM
OR Team Member Joined Oct, 2012 1403 posts

You can't trigger it on a file upload currently, but you could create the template and use "Email this guest" and then switch to it. Not quite as automatic, but pretty close.

We do have plans to add the option for a photo id requirement, and then it'd be something where you could trigger.

Trigger email after upload of photo ID 3 replies

Janice T
Jan 10, 2019 1:52 PM
Joined Mar, 2016 63 posts

I have cabin guest information that I email after receiving a copy of the guests driver's license. It would be cool to have that email triggered to go out after I upload the photo to their files tab. I'm probably wishing for the moon here...

Add channel name to booking calendar 1 reply

Paul W
Jan 9, 2019 8:47 AM
OR Team Member Joined Jun, 2009 861 posts

Hi Tim,

You can see that on the hover card. Here's a pic of it on the ribbon view:

And on the calendar view:

Add channel name to booking calendar 1 reply

Tim
Jan 9, 2019 7:54 AM
Joined Oct, 2018 50 posts

The booking calendar shows the guest name and number of guests. Would really love to see the channel name as well.
So instead of:
John Doe (8)
Would like to see:
John Doe (8) - AirBNB

Automated way to send text reports (by email) 10 replies

Rich S
Jan 8, 2019 5:39 PM
Joined Dec, 2018 302 posts

Would be nice to automate sending to owners and cleaning staff some of the reports. This implies the automated triggering and attachment of certain reports which would NOT be associated with just a single booking, but instead with a range of bookings.

For cleaning people and myself it would save a lot of time to not have to manually run reports or log into a system, but to instead get periodic emails that aggregate the relevant information.

The existing per-booking automation is nice, but having automated reports would be very powerful and I think would become an important feature that everyone associated with OwnerRez would appreciate... even those folks who don't ever log into the system.

When sending an ad-hoc (not scheduled) email, set default for "Send me a copy too" to "Unchecked" 1 reply

Chris Hynes
Jan 4, 2019 8:44 AM
OR Team Member Joined Oct, 2012 1403 posts

Yep, this is something we plan to overhaul. Later this year we're going to be working on a unified inbox/messaging that pulls in everything from everywhere into OwnerRez and at that point we'll smooth everything together.

Simpler Way to Enter Rates 4 replies

Chris Hynes
Jan 4, 2019 8:39 AM
OR Team Member Joined Oct, 2012 1403 posts

Good point, added!

couple of enhancement ideas 13 replies

Chris Hynes
Jan 4, 2019 8:38 AM
OR Team Member Joined Oct, 2012 1403 posts

Yep, the multiple payments is in the dev queue. Don't have an ETA yet though.