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That's only in the Book Now/Inquiry widget settings - maybe you were looking at the wrong widget type? Otherwise, please write in to the Helpdesk and we'll take a look.
I do not have a box in my widget to check to simplify Charge details and I want that. How do I get that on mine?
Yes, But a day of week trigger could be used for many things.
Yes, we're aware of this limitation, and are working with Vrbo to develop a way to generate custom quotes that works with their API. This is a bigger task than you might suppose and requires work at both ends, so may take a bit longer, but is very much on the roadmap.
Not all property fields are used the same way by all the channels. You may find a way to accomplish what you want via this table:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-differences
is this a notice sent to the guest?
I realize we can edit the content in blue at the top of each page, but I would like the ability to also edit some of the other content. Some guests, who are paying with Zelle, Venmo, or check find it confusing when #3 of the "What to Pay" section of the form mentions "a Security Deposit will be due x# of days prior to arrival", because I include the security deposit as a line item on the booking total for guests that are paying with those methods. So technically for them it's due now, and not 2 days prior to arrival.
I am currently unable to discount a quote that comes from the VRBO platform. This would be a nice feature since the API department at VRBO does not work on weekends which is when most of my requests come in.
I have VRBO API and exactly what I fill out in my property description in OR gets published to VRBO. However I want more details (ex "see my other VRBO listing #...) to be in the VRBO description, but not on my website that is hosted by OR. I can't simply go into VRBO and edit just the description there because once I have the API in place it does not allow it, I can only edit in OR which gets pushed to VRBO but also my website. Can we implement a way to separate these?
I would like the ability to have the guests initial certain items in the rental agreement. I especially am interested in having an accept decline on travel insurance.
Adding tag visibility when hovering over a booking on the calendar would be *enormously* helpful. Right now, when hovering over a booking we see some crucial details... I would love the ability to also see any tags that exist on that booking!
The current QB integration is not compatible with how I keep my books.
As is common with real estate, I have multiple entities and properties all tracked in a single QBO subscription. To get around the 40 class restriction on the plus subscription, instead of using classes to track my properties, I use customers. I use classes instead to track the "type" (flip, rental, str, etc) so I can get an overview report of flips across multiple businesses/locations.
Each property is a customer and then I can run P&L or BS by customer to see the property level detail.
The problem with the current QB integration is that a customer is created for every guest/booking. Since I need to track the income on a property level basis, I need to do a JE to move the income from the "guest" customer to the "property" customer.
It would be great if there was an option to "sync to a single customer" for each individual property. Similar to how you can set a class for each property.
In the past I've explained to our guests the fact that VRBO won't refund their service fee unless we refund their payment in full and have offered them the option to make an outside payment to me for the cancellation fee (through my PayPal account). If they do, then I initiate the full refund for the cancellation so that VRBO will also refund their service fee.
I record the cancellation fee in the charges and the payment for the cancellation fee as a payment in transactions.
Any update on this? I see lots of post from 2019, however, didn't know if it happened in 2020.
Add functionality to select which picture go to each platform. Each platform has a different picture limit. Also ability to set different default profile pictures by channel or listing.
I was trying to add a simple "Contact us" form, but am not given the option.
Sad.
Would like the ability to allow guest to upload their ID picture directly to the files folder in OR. Currently this is a manual process and gets missed. once the pic is uploaded then a tag could be automatically created to indicate we have the ID. If the tag is not present based on a some criteria, this could then trigger an email to remind guest to upload ID.
Worked like a charm. Thanks.
Ah, gotcha.
Yes, you can put nonstandard image formats, videos, or anything else on a Hosted Website - just not in the Photos list for a property, because the channels don't support that.
Simply Create a Custom Page on the main config screen for your Hosted Website. Call it "Videos" or something suitable. When you edit it, it's basically a big blank page that you can put anything you like on, including embedding video players etc.
LOL.... 359 still photos should cover it, but... I just did a bunch of 360-degree photos for each room. Wondering if there is a way to put them on the hosted website.
I'm not clear on exactly what you're asking for - is 359 photos not enough? :-)
And also to push them if possible.
Thanks!
Yes, we're working on that with them. Hopefully in a few months.
To your direct booking site, and to Vrbo if it's a Vrbo API booking.
Is there a plan to support native messaging on VRBO? Timeframe?
So where exactly does this information go? Just to our direct booking site or to the OTA's connected via API? If to the OTA's, where does it show up in the listing?
True - but the Vrbo booking fee was charged by Vrbo, not you, so if the guest does a chargeback on that one, it's not on you.
Just be careful with this. If you do not refund in full, vrbo will keep their booking fee. Expect customer service calls and chargebacks.
PM Owner info is seriously lacking. So often the properties are owned by a married couple or other partners, and it seems like a big oversight that we can't capture the names, email addresses and phone numbers for both partners.
Also seems like we should be able to import a spreadsheet with our owner list rather than having to manually setup the owners.
When you have multiple owners, would be nice to be able to just check a box or something to give them portal access since all their contact info is already in place. Automate the part where we have to re-input their name, email and property since this info is already in the database. It should be much easier to setup their portal access.
