Feature Requests

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you can create a custom field type "booking" and it will be shown on check out. Here is mine:

*SUPER* helpful workaround for completed bookings at least. Thank you so much, @BlueMtnCabins!

This is not for complete bookings. This is for going forward new bookings. They fill the field in when they are going to the RA. Or you can also fill in yourself after the fact 

you can create a custom field type "booking" and it will be shown on check out. Here is mine:

*SUPER* helpful workaround for completed bookings at least. Thank you so much, @BlueMtnCabins!

Yes, that makes sense.  Not sure exactly how soon, but it's accepted.

Thank you!

Yes, that makes sense.  Not sure exactly how soon, but it's accepted.

Curious if you were able to find another way to list on Google Vacation Rentals while maintaining OR as your PM system.  We are in the same boat as we have multiple properties and we are being searched and found on Google now.  

was this status changed to Planned recently?  

This would avoid me so many unnecessary crises.

Hello! If you're up for it, try this CSS to get the layout you desire:

.property-result-list.property-result-tiles {
  grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)) !important
}

Otherwise, we'll look to make auto-fitting standard in the coming weeks!

YESSSS! That did it! Thank you so much!

Hello! If you're up for it, try this CSS to get the layout you desire:

.property-result-list.property-result-tiles {
  grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)) !important
}

Otherwise, we'll look to make auto-fitting standard in the coming weeks!

Yes I really would like this feather turned on.   If the booking occurs on a (day of the week) 

also would be aweosme for if booking occurs during a month and day (for festival activities) would be great too so I don’t have to send manual emails.   

please please. 

I love that OR reminds guests to buy insurance after signing that RA. Great feature. But I had already 2 guests call me asking why are they being forced to buy insurance. The way the splash screen looks makes them think that insurance is mandatory. 

Maybe add something like  "No, I will take my chance and I do not want to protect my trip" below the current message so that screen is dismissable by clicking on some "No " button. Just a suggestion. 

If there was an SMS Bounce Trigger, we could create this:

IF an outbound SMS bounces THEN we Send out an Email and Platform message letting the guest know that they will be receiving important notifications by SMS, so they need to update their information.

Should be a pretty simple trigger to add (since the system already emails us based on an SMS bounce) and it would help push all guests toward SMS integration and cell phone inputting instead of office or home numbers, etc.

Thanks for listening!

Ben

I would be nice to have this automated within OR so that the guest can simply do the paperwork.

It would be very helpful to keep track of each owner's balance and display it on the owner's statement. All of the information to calculate this number is already readily available inside of Owner Rez. We currently display a breakdown outside of Owner Rez, but all of the information comes from the payout section and the statement section. For a particular month, it consists of their beginning balance, statement proceeds, disbursements, and ending balance. Thanks.

Possible to add another system alert message that would simply have the Guest name and Billing info entered - BEFORE a charge is run?

Chuck

Hey Ken. We are growing rapidly, and we just want to ensure some data integrity as we start utilizing the CRM functions of OR. For example, for property custom field "PXWASHERDRYER" it would be helpful if the user could select from "Stacked, Separates, or Coin". Another example could be "PXHVACFILTER" include a list of the various filter sizes - thus avoiding one user entering 16x20, and another entering 20x16. Make sense?

The availability/search widget on the home page drives me! I only have 2 properties so if i "tile" it,  im stuck with 1 on the left,  1 in the middle and nothing on the right. I wish to space them apart or center them together as one, so my page has a more uniformed look.  I have to "list" them instead, which i think needs to be more customizable as well, to show less details and maybe shrink in size or something. I just hate that the only way to display my properties on my main page is restricted to only 2 options that aren't very attractive as is for someone with only 2 properties or to just show none at all!

Can you describe in more detail what you're after, and how you'd use it?  Are you imaging just a dropdown with predefined entries to select from?

We are attempting to use OR as a CRM it would be really helpful to create custom pick lists. 

The system is not designed for you to delete this data, it's intended to preserve it.  So, no, we don't want to streamline this.

Hello! You are correct, it's not supported via API. If others have it, they are using a screen scrape technique which is not ideal for many reasons, including being unreliable. We'll certainly support it if/when Airbnb adds it to their API.

Hello,

I just tested a widget for direct bookings as I'm slowing getting into the features OwnerRez offers.  I noticed during my "test" my contact info was saved in the database.  So I was in inquiries where I attempted to delete my two test inquiries.  I was prompted with a message that to delete my inquiry I had to delete my quote first so I clicked the link to do so.  Then I went to CRM where my contact info was in there twice from my inquiries.  I selected the rows to delete my contact info...but it prompted me that I had to delete my inquiry first.  Earlier I had only deleted the quote, I guess.  Just seems tedious to have to delete something 3 times.  Maybe this is a good safeguard to users managing multiple properties where I'm just self managing a few.

Thanks,

Kati

I think it would be very handy to see guests' ratings into OwnerRez so we can check before accepting bookings without the trouble to go back and forth to Airbnb user profile.

I've read that OwnerRez hasn't implemented this feature because API did not allow it, but I've actually seen this feature in other competitors like Hospitable.

Thank you

Dori,

For this particular case, you could leave the card mode as automatic and let the missing card emails go out for property B. Or, you could leave the card mode automatic, but turn off the missing card error and provide your own friendly emails via trigger for property B.

I'm not sure what you've heard, but your description is not accurate.  The OwnerRez API does indeed support two-way syncing.

We already have an integration with Duve:

https://www.ownerrez.com/support/articles/duve

We've had discussions with Breezeway, but last time we talked, integrating with OwnerRez wasn't a priority for them.  And it's not a priority for us that would justify the resources for us to write to their API, as we already have integrations with several other companies that provide the same services that Breezeway does, so this wouldn't really add new capabilities for our clients.

https://www.ownerrez.com/support/articles/dynamic-pricing-overview

We'd be glad to talk to any companies that would be interested in integrating with us - we have more joining all the time!

I'd like to follow up on this and see what can be done as well. We have also started using Duve and they're telling us the same thing that Breezeway did about OwnerRez not allowing for two-way syncing and communication. We love OwnerRez but it's almost enough for us to start looking at other PMS's. 

Integration to Zapier or to a similar tool is really very important. Hope it gets implemented soon.

Notes part of bookings is a very critical part for us and we use it in various ways. Some improvements in the booking notes area would be wonderful:

Here are some suggestions:

1) Possibility of highlighting some of the notes we choose: part of a note or the whole note if this is easier (enabling using rich text in notes might do this maybe?)

2) Low authority users' notes added with a date and user name but as an admin, my notes don't. So it'd be good if the same stamp applied to admin notes...

3) An integration via a connectivity partner (e.g. Zapier, Integrately etc), so that extra services ordered via an online form are added into bookings' notes automatically.

Thank you!!

This is already possible, via several different methods:

1. You can set a specific Booking Window in the API Settings for each individual channel, which will override your Property Rules settings, but won't affect direct bookings.

2. You can set a Channel Blackout, which is basically a block that's only on one channel.

https://www.ownerrez.com/support/articles/blocking-off-time#listing-sites

I would love to be able to set my advance booking windows so that guests who book directly with us get "first dibs" on popular dates.  Ideally, we could set different booking windows for different OTAs, so that a disfavored one could be limited to last-minute guests as an example.

I think this would incentivize direct bookings, as anyone who wants the same dates next year needs to book directly.