Feature Requests

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I am experimenting with WH too on AirBNB and TA channels. The drawback is that now my WH TA prices do not necessarily match OR prices as I book TA inquiries via OR.

Yep, we don't do anything automatically to VRBO.

The inquiry import is done via email. Here's an article on that: https://www.ownerrez.com/support/articles/inquiry-import

The calendar import and calendar export are done via iCal and you can set up one without the other. Here's an article on that: https://www.ownerrez.com/support/articles/calendar-sync

Often what you'll do is to set up a booking import from VRBO and only update availability back to them, not all booking info. If you follow the instructions in that article, that's what you'll get.

Hi Chris,

thanks for the reply. So, can I limit the vice versa ? I don't want owner rez to update vrbo ...

thanks
Lou

VRBO isn't accepting us to their "PM" integration right now.

What we do have is integration via email parsing (so anything they send you in the inquiry email will show up in OwnerRez). We've also got integration via two way calendar sync, so bookings created in VRBO will show up in OwnerRez and vice versa.

Has this happened.

I use AirBnB's smartpricing-gotta be very careful with it

I am trying WH out on my AirBnB listing. personally not overly impressed as I noticed that they have set some holiday rates lower than I KNOW they could book, and I had to interfere and manually override the price. Overall, i do not think it makes property to book more or earn higher .. I guess my existing rates were already pretty fine tuned...

I am thinking, as a start, just a cleaning date (doesn't even have to be hooked up to anything) on the booking would be of tremendous value to me as long as I could see it on the bookings listing view.

Glenn

Hi Tammy,

Happy Friday everyone!

I just wanted to drop you a quick note that this is now available.

We released a bunch of QoL features this morning, and this went out with them. When cutting owner statements, you can now enter a date that will filter out future bookings. It looks like this:If you leave it blank, it will work like it does now - all future bookings (that have an owner balance) are included. If you enter a date, it will ignore any bookings that arrive after that date.

-Michelle

Wanted to let everyone know that the rates widget has been released: https://www.ownerrez.com/blog/rates-tables-everywhere

@Tammy and ShenRent: Give me a week or two and I'll get this in for you. We've been completely slammed (what else is new?) so I wasn't able to slide it into this week's hotfixes, but I can definitely get this included for you.

Same here actually. We use PM now but being able to limit the statement by booking arrival would be useful to us too

Thanks so much. We turned on PM as a trial, and those two things would make it were would could use it instead of entering things into another system. Any ETA?

@Tammy: Great ideas! There are two great ideas that are separate and we'll implement them both for you. The first is to simply add a criteria option on the Create Statement page that lets you limit the statement to bookings with an arrival date before a certain point (perhaps before the statement date). The second idea is to make the statement Remitting Now column be editable. That way, you can put into the statement exactly what you actually remitted (if you want it to be less) and save the statement with the new values. Great ideas, and I understand exactly the use case you're describing. ~Sam

We run our owner statements monthly, that is how we pay the owner and taxes. So if someone booked Jan-March, we only payout Jan rent at end of Jan. The owner statement remitting now amount is automatically calculated. A work around would be for us to make a separate booking for each month, but payments would not align. Is it possible to have the remitting now amount where it can be modified and saved? The second part of question would be, could it show only bookings that arrived on or before statement date. If someone books in Jan for July, we would rather that not show until July because it could be changed or canceled.

If you use the QuickBooks integration feature, like we do, OwnerRez will put your payments into QuickBooks automatically (as they go up and down). That's a big deal for us. It'll be a cold day in hell when VRBO syncs with QB or does anything else that is, you know, useful.

Do you have VRBO payments? if so, why enter VRBO bookings into ownerrez? You can just import the booking and populate phone/email address of the customer. You payments amounts will be 0 in ownerrez as they are handled in VRBO. That way you can use ownerrez templates for your emails, but payments (and fee) is still handled by VRBO.

Cool stuff.
It would be great if you had a special way to deal with the ridiculous VRBO/HA service fee as it would always be removed from what we actually get out of the down payment.
Thanks for the hard work you guys do.

@Sid: Funny you should mention this. We're right at the tail end of optional surcharges - should be out (as a v1) in a couple days. That will let you report against surcharges in your booking charges and also let guests optionally select things to add-on during quote acceptance. v2 is going to split out Add-Ons as a separate thing, split out Discounts too. So you'll be able to report against those things in your charges.

I currently manually create most of my bookings in OwnerRez because they come from VRBO. When dealing with the charges, I always have to subtract the VRBO service fee from the down payment (their 25% down is not always exactly the same as OwnerRez, sometimes it is off by a penny). It would be great if we could add a line item that is the VRBO service fee that would then be automatically offset by another line.
From there is would be kind of cool to be able to run a report on just how much they are making off of us.
Thanks,
Sid

Thanks for that info, Chris. I do see that it makes more sense to have a rate table.

I would still rather like rate table widget. That way I can post cleaning fee, tax rate etc as a separate line below the table. But it will give people idea of what rates are by season. Those who charge for extra people can put a line below saying something like 'rate based on X people, extra people is Y per person per night'

A nightly rate for each day box can be good, depending on the complexity of your rates. Problem is, a lot of folks have things like cleaning fees, per person fees, minimum stays etc. that aren't really represented well on a nightly rate box. That's why we've steered toward a quote generated based on dates rather than hovering on the calendar.

That works for everything, and its really not more effort to get a quote, because you'd have to click on the calendar a few times in the hover model anyway to get a full quote

I have been wanting this feature as well. However, I have also wondered about incorporating the rates into the calendar. I've seen this done on other sites with the nightly rate showing in each day's "box", or the rate appears when you mouse over the day. Maybe there are reasons that this method isn't good? What are your thoughts on this?

Yes this would work! I got an email frpm inquirer why the rates on my rates website page were different (by a few $) from the quoted. That it because I cannot keep up updating them in many places :) rate widget would eliminate that issue.

Yes, that is planned and in the works. Our Hosted Website feature already includes that in the property page. Here's a live example:

http://www.shenrent.com/echo-valley-farms

(Scroll to bottom)

I see there is a rate table appearing under each property, generated from rates and seasons. love it! If it was only possible to export it in a form of a widget! Pllllease.

Perhaps this exists so please inform me if so! I have many guests who are on payment plans and who also pay by check (yes, they and I remain old-fashioned in that regard!). I would love to be able to capture their payment plans, including due dates and amounts due, so I can more easily track it using OwnerRez reports (as these would be fields I could download to Excel).

The only way I see to schedule a payment now is if the guest is paying by credit card AND that credit card info is on file. As noted above, not all my guests pay by credit card and not all use Stripe (I've had several who insist on PayPal because they already have PayPal accounts - so I don't receive their cc info).

Thanks for any insights!

Jackie N.

Awesome! I'm obviously learning new things every day about OwnerRez. Appreciate the quick response and glad to know it's something easy for me to add!

Jackie, you can already do that! Go to Settings > Listing Sites and add a custom listing site (on the right side) for your own website. If you have multiple listing sites, enter them all! Then, everywhere in the system where you track a listing site, select your site. If you have a Book Now/Inquiry widget in your website, make sure that the Listing Site field set to the right one as well so that inquiries and bookings are tracked properly when they're made on your website.