Feature Requests

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I would really like to see the ability to provide customers with a coupon code that would provide a discount as well.

Thanks

Would love to see you add "Repeat Guest" and "Owner Website" as options for listing site sources. Thanks for considering!

Jackie Noble

Yeah, that's a great idea for the widget. Maybe we have a "simplify charge descriptions" setting there that collapses the rent together and removes the type from the other surcharges.

I'll note that down in our dev list.

Would be great to see the system offer a simpler quote to customer when they fill out the Book Now/Inquiry form.

Simpler i.e. :
Rent: $1000
Cleaning: $75
Tax: $1075
Damage Deposit: $300
Total Due: $1375.00

Instead, they get a dizzying difficult to read quote .. see image: https://goo.gl/7lb254

I understand it's partly due to how I have setup my pricing but other major listing sites seem to be able to simplify quote somehow.

just my .02

Thanks!

Paul

Thanks! Or something like it would be a great plugin for for property managers managing multiple units across multiple channels.

Hey Randy, thanks for the idea. We'll take a look.

Any possibility you could work with these guys asap to get integration with OR?

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I had a brief email exchange with Chris about this a month or so ago.

Having some way to show which property, date, and time you have scheduled for cleaning would be great. The pinned idea would certainly work. One thought is that some of us use more than one cleaner so having the "pin" be able to be customized, like flags in Mac Mail, would be great.

The ability to search for all scheduled cleanings by a specific cleaner would really be helpful.

Thanks so much!

Hi Glenn,

It just occurred to me that nobody ever answered you on this!! I did read it the other day. I understand completely what you're after. We have an "Events" feature on the back burner that we'll release at some point. It's more or less kinda sort what you're looking for. Basically you can add "pinned" events to the calendar that can (optionally) make bookings not be available depending on the event type. This will remind you where events occur and help with booking workflow. You could create housekeeping events for sure.

Hi I am not sure if you take development requests in this forum or not, but I have been thinking about an addition that would make a big difference for me.

Firstly I do have to say that I continue to love OwnerRez. Although a lot of my bookings come though VRBO (trying to slowly change that will my own web pages, etc) I still put every reservation - even manually - onto OwnerRez. I am happy to pay the extra $5/reservation just for the great tools that exist to manage the guest (automated emails, custom fields, good reporting, etc).

One thing that would be an outstanding addition to a booking would be the inclusion of a cleaning date. Yes I know that we can create a custom field and populate it with a cleaning date, but a real date (+time) field attached to the booking would be awesome.

I have done some thinking about this, and the cleaning date could help in driving the availability calendar. I would guess that I am like most hosts who schedule a cleaning after the departure of a guest. Sometimes the cleaners can get in immediately following the guest departure and sometimes it may be a few days later (based on their availability). Obviously if the cleaners cannot get in to clean until a few days later, the property should not be available for bookings and should reflect that in the booking calendar (internally and exposed via ics to other apps).

Perhaps a design could go something like this:

- One the dates tab for a booking, include a date for cleaning, a start time, and a duration
- The start date and time could be defaulted from the checkout time of the booking
- The duration (in hours) could be from a default for the property
- The user could change the date/time/duration as needed. The system will give an error if the cleaning time conflicts with the current booking or if it conflicts with the next downstream booking
- A checkbox beside the cleaning date would allow the user to extend the unavailability of the property to the calculated end time of the cleaning.
- For example if the guest is scheduled to check out on a Tuesday at say 10:00am, but the cleaner cannot clean until say Thursday at 7:00am, then the property would be unavailable (via that booking) until check-in time Thursday afternoon. I suggested a checkbox, because some users may not want to use the functionality

Thoughts?

This would really help eliminate a lot of manual work and manual blocks on my availability calendar. It would also hopefully allow me to send an easy report to my cleaner so that she can ensure her records match with mine.

I know this been discussed before, but several people on "say no to VRBO fee" FB group were discussing ownerrez and also were asking if there is a rate table widget (that can be imbedded in a website).
I thought that this is not that important, because there is a quote/book widget, right? Apparently not so. In absence of rate table widget, I have created manually a rate table and added to my property website page. Well since I have google analytics, I see that people do click on that page a lot, even though they have quote/book widget readily available. Was wondering if this is in the works? Thanks

When I log on to the State web site to file taxes the end of each month,
I need to put the Net amount of sales in the form -- when I do that, the
tax is figured by their data base.

Each month before I log in, I print out from the bank the report of
amount deposited and the reports from the web sites to show amounts sent -
which I compare and reconcile. Then I figure the amount of tax -
deduct that from the total to get the net - which is the amount to
record on the form. Tax is figured - discount deducted for timely reporting,
and I submit payment.

It would be easier for me if the Sales Tax Report had the amount of Sales as well as
the amount of tax due for the month.
Thank you, Mary Jane

A see details slider would work perfectly.

Currently, there's no way to show the the breakdown unless they click forward with Book Now to get the full quote. We have considered before adding a "See Details" link right there that slides down the detail. Sounds like that's what you're looking for.

Yes, you can enter negative items directly into quotes. You can do negative flat amounts (-50.00) or negative percentages (-10%). They both work.

Coupon codes are on the dev roadmap already, but we haven't been able to get to them yet.

Ah, OK. I was looking all over the forum pages and didn't see one there. I didn't think to back up to support.

I believe that the search bar in the Support area does actually search blog and forum posts as well as support articles. We are working on these areas to really fill them out better. Try searching from the Support area:

https://www.ownerrez.com/support

When guests get an instant quote on the inquiry form (love it!), they get shown an aggregate number that is all inclusive. Is there any way they could be shown a breakdown of this number based on what they will owe (rent, tax, cleaning, fees, etc.)?

It would be great to be able to search topics on the forum so we don't ask you the same questions over and over.

Hi, I was wondering if there is any way to be able to enter a negative line item to the quote for things like discounts or coupons. There may already be a way to do this but I couldn't see it. I had extended a $50 coupon to one of my guests and would like to log it in like this.

rent
tax
cleaning
coupon
total

It would be handy to be able to extend a coupon code to guests too so they could enter it when making a payment.

Cheers,
Nancy

There is currently only one login per account.

However, you can create a custom iCal feed for each property, and control what's exposed through that feed. You can include guest info and booking notes etc. there.

If the housekeeper adds those iCal's to her Google calendar or other calendar app, she'll be able to see all of those details, read-only, without access to any other things in the system.

Is there any way for you to make a login to OR for my housekeeper that allows only selected parts of OR? I would like for her to see the booking calendar and notes sometimes but really don't want her to see my revenue, reports and so on.

As soon as you enter a booking (even for historical data) the person will start showing up as "Repeat Guest". Give it a try and you'll see what I mean. That's assuming their email address is the same between bookings of course. So even for old/historical entry, it will still work.

Thanks for the speedy reply Michelle! Yes, it would be helpful to be able to write in the address during the time we enter email, phone, etc. if at all possible, but good to know there is a way to do it.

Also regarding repeat customers, I guess it's because I'm manually entering all of my upcoming bookings now and so I have no "history" within the system. I assume this will change in the future when I enter their info again. Many of my guests are repeat.

I just responded to your ideas in the other thread. A NOTE: I was referring to the Booking > Info area which is AFTER you create the booking. You're right, though, that it would be nice to also be able to add the address on the same page when you're creating the booking.

Hi Nancy,

Thanks for the suggestions!

You can add addresses for the guest already. Open the booking (or quote) and click the Info tab. Click the Change button and add/edit addresses in the place provided.

If the booking and quote are linked (meaning they booking was created from the quote originally), then any guest email/phone/address will update in both places at the same time.

We do show "Repeat Guest" on the booking if the guest has occurred in the past. To see what I mean, create another booking with the same email address and you'll see (on the booking overview page) a little "Repeat Guest" badge with the links to other bookings. The same will show on guests and inquiries if the guest has booked in the past.

If you want to add custom sources (or listing sites) you can do that as well. Open Settings > Listing Sites. On the right side, you can add custom listing sites. This isn't really a "source" exactly, but you could use the field for now to put other pieces of information.

Hope this helps,

-Michelle

Thanks. I just sent in a couple of suggestions, one to put an address field in the bookings area to keep track of guests' physical addresses. The other is for a couple of additions to the "Source of booking" pull down menu to add "Other" and "Repeat Guest."

Thank you for all your hard work.

1. Add a guest address field to the bookings area. I like to keep track of their physical addresses in case I want to send them something later.

2. Under "source" of booking, it would be cool to have "Repeat Guest" and "Other" as two of the selections in the pull-down menu. Maybe the Other could allow the person to fill in a source. There are new sources happening all the time with all the hoopla out there re: VRBO and HA.

YEAH!!! Can't wait!