Feature Requests

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Is multi-currency any close on the road map?
Thank you,
Ana Rita

Hi Glenn,

We are very much going at full speed. Some settings changes we created had a domino effect throughout the system. We greatly appreciate your concern and thank you for patiently standing by while we are working on the system.


Thanks,

Devin

I agree that this would certainly help me. I have to compose an email message for each new renter and it usually takes a half-hour or so. Also there are a few things that at least in my case are specific to a rental - for example I am using e-lock rental, so I have a unique lock code for each renter. It would be nice if there were a half dozen user defined fields that we could enter on the general information of the booking (like the unique lock code). Thus when the system composes the check-in information, we could adjust our templates to be able to use these fields as variables.

Although I love the site and functionality, I do worry that development may have stopped. There hasn't been an update since last November - before that updates were almost twice a month.

Glenn

Any update on this feature. This is the one big thing I see the software missing.

Thanks!

Hi Michelle and Staff,

Happy Holidays!

Yes, if you can send an alert to the owner letting us know that action needs to be taken, such as purchasing Damage Insurance, that would be great.

Claudia

Hi Pawel,

Yes, optional charges are definitely on the dev roadmap. We've had to push back development on that a few times but it is a high priority item. That will definitely be released before we do any travel insurance integration. And you're right - that would allow the guest to pay for it so that the owner could turn around and buy it manually after the fact. I don't think anyone on this side has considered that. A very good point.

I don't think you need to integrate with any travel insurance providers. You can simply provide a way for owners to add "optional" surcharges that calculate only if a user selects a checkbox. A similar option would also be useful for adding additional options such tours, rentals of baby items, cook services, etc.

Is something like this planned?

Hi Glenn,

Good idea! I believe an upcoming update to Third Party Alert emails, which will make them use the same email template system that other emails use, will take care of that problem. All email templates have a "select by default" option at the bottom.

-Michelle

Hi, I am a new user (as of a month ago) and loving the system!

I have a small suggestion around Third party notifications. Is it possible when configuring a Third Party (in the box with name, email address, etc) to have a checkbox that controls the default checkbox to send email when blocked time is entered?

My issue is that I often update my blocked time with *potential dates* (not confirmed) for family or friends. Although it gives you the option when creating the blocked time to send or not to send to the third party, I often forget to un-check the send box (by default it is checked) and I keep sending these potential blocks to my cleaning service which then mistakenly interprets the email as a visit and schedules a cleaning.....

Hi Claudia,

Nothing yet. It's on the dev roadmap but not yet scheduled for development. We're releasing calendar widgets today. We're focusing on some reporting and global settings next. Then, more inquiry and payment upgrades.

-Michelle

Hi Michelle,

Any word on this?

Can we have the different wording from what currently comes up?

"What does this mean?
All quotes have an expiration date. If the quote is not accepted before the expiration date, the quote is no longer valid."

Something that would have them come back to us and see if it is still available? Just because it expired, doesn't mean that the dates are still not available. At times, people take over two weeks to make a decision.

Thanks,
Claudia

You're right that it should be a higher priority. Our Florida/beach area users constantly mention it because of the pool heat options that are prevalent in those areas. They always have to ask-and-add the charge to the quote each time.

There have been so many things added to the dev roadmap over the past year, we've had to constantly adjust our priorities. Looking back, I would have thought that this would have been developed sooner since it's integral for some users. I'll talk to the dev team and get some feedback on where it is.

OK. I'll keep a look out for it. As I'm new to this site, I'm still finding my way around.

I would have thought however, additional pool heat and cleaning fee charges would have been one of the first things scheduled into a facility like this?

Thanks

No dev date has been scheduled so I can't give you a hard ETA. However, after the current email sprints are finished, we'll be returning to quotes and payment options which includes things like optional charges.

Is there a date set for this release?

Hi oakisland,

At the moment, we don't support optional charges such that the guest can select which options they want when they're accepting the quote. That is an often-requested feature and is already on the dev roadmap.

You can, as you probably already know, add it manually to any quote if the guest requests it, though I realize that it would be far better to allow them to select it on their own.

Can anyone advise me how I add an optional Pool Heat charge to a quote?

I can see how to add a custom rate, but how do you make this mandatory or optional cost to the guest?

Any advise will be gratefully received.

Comments will be accommodated by a Notes feature that is planned for future development. At the moment, it hasn't been scheduled.

Hi Michelle,

Any decisions on the comment box? I enter the quotes into the OwnerRez software and I can't enter the comments they give, onto your system.

Claudia

Hi Jane,

Thanks for the suggestion. It's definitely something we're considering, and Damage Protection as well. We know a lot of owners have set up their own travel insurance.

One problem is the different vendors that are out there. Not all owners use the same travel insurance vendor so we'd need to integrate with several.

Which travel insurance vendor do you use? Travel Guard? CSA?

At the moment, you can always turn off the default travel insurance in OwnerRez and sell your own. Open one of your properties, go to Add-Ons and disable travel insurance. This will make sure it never shows up on your quotes. Then you could send your own offer to the guest offline.

-Michelle

I would like to have the ability for the owner/manager to offer (sell) Travel Insurance products to the guest under the owner's license, with commissions going to the owner/manger or whoever has the license.

Thanks for the reply Michelle.

Look forward to the upgrades. Loving the systme so far:)

Thanks,

Ed

Hi Ed,

Yes, that is a high priority on the dev roadmap. Many users have asked for scheduled emails like that (and other kinds).

We are in the process of doing a lot of work to the email system - retaining archives, showing actions, allowing templates, auto-responders, etc. It is going to take quite a few sprints to get it all finished, but we are working on it now. Scheduled emails will probably come at the tail end of those changes.

Hope this helps,

-Michelle

I was wondering if you coudl look into the possiblity of sending an automated email messge with the guest's check in information (lock box code, check in / check out times, general rules, etc.) at a set # of days prior to check in provided that the account is showing a zero balance.

Thanks,

Ed Nasi

I'll make sure this is noted down, but I believe that would have to be included. Not all users would want to have their email flow through our system so we'd probably need to include a forward of some kind or allow each user to turn it off.

Can you please still allow for the owner to get the email in their AOL, etc account? Or have the option to receive the email in the inbox, if other owners don't want the duplicate letter? I like to file the emails in my folders.

Thanks,
Claudia

We have a long-term goal to provide CMS with custom email addresses exactly as you mentioned. Something like [Your Name]@ownerrez.com. In order to do that though, we have to build quite a bit of email functionality around that to handle regular back-and-forth email conversations. At the moment, we only deal with incoming email as it pertains to inquiries.

The other thing we're considering is allowing you to specify the From Address on all of your outbound email. So your quotes would come from claudia@gmail.com or whatever your regular email is.

Currently, we set the Reply-To header on all guest email to your email address so that if the guest clicks Reply, the reply goes back to you.

This thread on the subject might interest you:

https://www.ownerrez.com/forums/general-help/sent-email-for-quotes

-Michelle

It has come to my attention that a booking quote, sent via OwnerRez, went into the spam folder. Plus, the guest didn't even know it was from me. So, they just deleted it. I know that you have added the Subject line to include the owner's name (or name put somewhere), but I almost missed this booking. Makes me wonder if this is why I have not been getting any bookings via OwnerRez, unless I followed up through my email.

Can we have our own email for OwnerRez, for starters? For example, the email would be coming back to them... CP9293@OwnerRez.com, not inquiries@ownerreservations.com? Is that what the guest sees, "inquiries@ownerreservations.com"?

Thanks,
Claudia

"Yes, you can extend/shorten the pending period at any time. Play with it a little so you can see how it works.

Add a manual booking. Then go into General Info and set a pending date. You'll notice that the booking shows as "pending" everywhere you see it. Notice the red spat at the top of the booking that persists between pages. Click the Remove Pending link (or go into General Info again) and you can see that you have options to remove it, extend it, shorten it, etc."

Great to know just in case the check doesn't come in on time..I didn't think about the check cashing part that you mentioned above but that could be dealt with the extending the pending
date you mention above.

Thanks, Silvia

You're right. That is unclear. The word "after" there means "after 7 days, this is what we're going to do" but it's not worded very well. We'll change that to "within".



No, we just assumed internally that 7 days was the least amount of time that a pending booking should have before being auto-canceled. If it takes the guest a day or two to put it in the mail, and they live across the country, it would be a minimum of 4 or 5 days before it showed up in your mailbox. You (the owner) then have to deposit it into your bank account and make sure it clears before entering the payment and removing the PENDING flag.

You're correct though - this is something the owner should be able to determine. I just ran this up the flagpole and was told that we'll be lowering the requirement to 3. Evidently, two other users have asked about the same thing.

To be clear, you CAN cancel the booking any time you want - even a few seconds after it was made. Just navigate to the booking in the control panel and click the Cancel link on the top right.



Yes, you can extend/shorten the pending period at any time. Play with it a little so you can see how it works.

Add a manual booking. Then go into General Info and set a pending date. You'll notice that the booking shows as "pending" everywhere you see it. Notice the red spat at the top of the booking that persists between pages. Click the Remove Pending link (or go into General Info again) and you can see that you have options to remove it, extend it, shorten it, etc.

-Michelle