Feature Requests

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It would be nice if there were fields that are required to be filled out when e-signing a document. Such as... name and ages of all guests, breed (and name) of dog(s), etc.

Well, I hadn't considered starting at the inquiry level in OR. I was just saving myself a step. Good to know - thank you.

Yep, that's a good idea and we're in the middle of reworking some of those areas. Right now only bookings and inquiries have listing site, not quotes. If you want a listing site on a quote, you could create an inquiry first, set the listing site, then create a quote from it -- that way the inquiry would flow through to the booking eventually.

I had a guest who inquired through my website for September dates who included a note asking me to give her a quote for a few days in April. Since I created the quote in OR without an inquiry from her, no listing site was attached. I understand that, of course. However, triggered emails won't run for her April booking unless I manually go into her info after the fact and choose a listing site. Maybe during the create a quote process there could be the option of choosing a listing site to attach? I could make up a custom listing site name that would fit the circumstances.

Sam,
I don't know if you've tried to reach out but it appears Anton has left outswitch. Please reach out to their engineering lead, Ahmad:
ahmad@outswitch.com

Not yet. Still in the hopper, but we're focusing on some channel integrations right now (booking.com, airbnb, ta, etc.) that have to get done first.

So any update on coupon codes? TIA

That's a great idea! We've got it on the planning board to add support for the same booking criteria available on surcharges to be available on triggers as well, which should handle that and more. I don't have an ETA for that yet.

I've gotten used to sending a message about neighborhood respect and keeping it down for party sizes over 5 at my properties. Would you be able to make party size a criteria for a trigger to send a specific booking confirmation for large groups with that language?

no, looks like zapier does not have that one.

I do not know about zapier, will have to look

Good ideas! Do you know if any of those are integrated with https://zapier.com/? We don't have direct OwnerRez zaps, but I believe you can connect to an iCal or Google Calendar.

Text templates and triggers are on our to-do list for sure!

1. Honeywell 9000 series WIFI thermostat integration ( to raise/lower temp or to switch of based ob booked schedule)
2. Brief text messages that can be scheduled upon booking acceptance, text door code, message after check in time, and prior to check out (reminders).
3. (dreaming here) MyEvolutionConnex bryant/Carrier wifi thermostat integration

@Pedro -- thanks for the tip on Outswitch. We'll take a look. Young and hungry are typically the best partners ;-)

Sounds like outswitch does not work with homeaway?

Please look into Outswitch. It's a flat fee based dynamic pricing tool. It's not as flashy as BeyondPricing or Wheelhouse but it offers powerful tools for dynamic pricing, the most useful of which is a matrix that looks at the immediacy of vacancies vs. occupancy rates to apply a multiplier to rents. It also manipulates my minimum night requirements based on gaps and seasons.
Currently it integrates with AirBnB, Booking.com, agoda and RentalsUnited. They could use more partners.
http://outswitch.com

My contact is Anton Croy
anton@outswitch.com

I do not have a contact per se, but an observation. when I stared with Wheelhouse, they had integration with Homeaway, Airbnb , tripadvisor and a few others. then apparently Homeway paused the integration. For a while on the WH dashboard there was a banner saying that they are investigating the problem and will update as soon as integration is restored. Now banner is gone, but so is Homeaway from the list of supported platforms. I have asked the question on Homeaway owners forum and had been told that there are "no plans" to restore integration with Wheelhouse. I think the reason is 2 fold: 1st, Homeaway is /will be rolling out their own dynamic pricing tool; 2nd, HA's fee is already dynamic, so 3rd party dynamic pricing potentially won't leave much room for the fee when it prices to market.

So I tried to use BP for my Homeaway properties. I find it wanting compared to Wheelhouse - some days were priced too low, some too high, I ended up turning it off for my 3 bd cabin and going back to manual pricing. I still have it on 4 bd, but it is hard to judge whether it is of any benefit - as I have been getting so few bookings via HA lately for that property.
if I were to choose, i would choose Wheelhouse.

We've looked into a couple, such as Wheelhouse and Beyond Pricing. What we heard was that they're all waiting on additional integrations till the new year.

If you've got a contact at one of those, we're happy to get talks started so we can work on the integration.

As far as I know, no. I use wheelhouse for my AirBNB and Tripadvisor listings, and when it comes to tripadvisor, I had to disconnect OR auto response with quote as I want to use WH set pricing, so I have to change my OR quotes to match the price set by wheelhouse..

Does Ownerez integrate with any dynamic pricing tools.

We don't currently have a way to customize the ribbon display, but that would be very useful.

We do currently use a signature method where they type their name and it's stamped onto the agreement, with copies sent to both the owner, guest, and also stored within OwnerRez.

Callouts with initialing is a great idea and is on our to-do list.

the calendar bookings view is my go-to page. Since now bookings come from so many places, i thought it would be neat if there was some sort of at-a-glance indicator on the ribbon (maybe before guest's name) where that booking originated 9AirBNB, VRBO etc). Direct ones do not need indicator.
Such as , if I am looking at the calendar, I see a color coded (property color) ribbon of guest's stay with guest name and number of guests in parenthesis. Would be great if somewhere there it also indicated 'AB' - for AiBNb, 'VR' - for VRBO, etc. or nothing is it was a direct-book.

here is what one of the owners posted in Smoky mountains group as follow up to VRM Intel panel discussion:

""Something I thought I'd share about credit card processing after a panel discussion at VRM Intel yesterday. Processors are seeing record numbers of chargebacks. They recommend: do not take multiple cards for payments without due diligence (as in someone who books it uses one card and the final payment is made on another card.) It's preferable to have a signed rental agreement, but Docusign-type ones with a signature that's "stamped" onto your agreement is better than just an electronic one where they just click a check box. Also, they recommended you have guests initial the sections that say things like not pet friendly, no smoking property, age/number of guest restrictions, etc. Anything that could become embroiled in a chargeback case. It was also suggested you have your cancellation policy language located at the bottom of your agreement...right next to the signature and date. In a chargeback case, they suggested you have as much documentation as possible: dated emails and texts can support your case. Phone calls cannot. So whenever changes are made, make sure there is a always paper trail.""

with that, is it possible to make guest initial certain sections or pages of rental agreement as part of the process?

OwnerRez is oriented around short term rentals, but there's nothing keeping you from making longer term bookings in the system, or multiple one month bookings depending on how you want to do it. You can alter charges, schedule or record additional payments etc. and override built in rules on a quote or booking basis.

We have clients using OwnerRez for longer term bookings in the number of months, although I'm not sure if there are any doing multiple year bookings.

Are there any particular issues you're running into with the long term bookings? I'll either be able to point you to a solution or outline the limitations of OwnerRez for the long term, depending on the issue.

My company manages both long term and vacation rentals. I understand this is a vacation rental software, but I need to operate two separate systems for my business, and it would be very helpful to add in long term properties to this software that I can track my tenants information as well and provide owner reports to those long term rental owners.

If you use the "simplify charges" option on the booking widget, it'll collapse the taxes to one for display there, but it still shows individual taxes on the checkout and emails.

Perhaps we should add an account wide "collapse taxes" setting so it shows one tax line for all guest facing interactions.

I have 2 taxes - a 9.75% state and 3% county. I have one tax line item for total 12.75% and I break tax down into 2 parts and remit accordingly on my own. Showing potential guests multiple tax lines is not a good marketing idea imo.

Not really sure yet. I think I'd do something like AirBnB does...offer $50 for every referral that books and offer the referral a discount because they were recommended by a friend (kinda like an affiliate program).