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Yes, that'd be a "Competitive Price Analyzer" widget. We've got that on the To-Do list. Don't have an ETA for it though, sorry!
I just spent hours uploading and captioning and sorting all the new photos from my photographer for my new listing. I ran the listing quality analyzer and see that almost all of the photos are too big. (I'm API-integrated; they seem to show fine on Airbnb, but my HomeAway listing hasn't yet deployed the updated photos, so I can't check there yet.)
I just don't have it in me tonight to spend hours resizing everything in GIMP and re-uploading and re-captioning and re-sorting them. :)
Is there a feature on the roadmap to automatically resize images to match each integrated channel's maximum size? It would be quite nice, since most photos provided by photographers these days are grossly huge thanks to the impressive megapixel counts of today's cameras...
7BlackDuck - the OR team is super responsive, but this forum isn't exactly the correct place for feature requests. They have a separate forum for that. Of course, sometimes good ideas come up in this forum, so it's not a rule or anything, just pointing out that the feature request forum exists and putting specific ideas like this one makes it easier for them to not overlook anything.
That said, the OR team, just like any software team, has a backlog of probably 1,000 great ideas that they are constantly evaluating before they start on making any updates. Just because an idea is a good one doesn't mean it will get worked on anytime soon.
For sure they monitor these forums - in fact I've gotten emails from Chris yesterday and today about a possible bug I reported yesterday (a weekend) and they made a release of a new code version yesterday (Saturday). So you can be confident they are seeing anything that gets posted!
This is such a good idea and seems like something ORez could easily build, especially for customers using the channel management option since Orez is already pulling pricing info from ABB & VRBO. Could also be done by calculating the service fees charged by those two sites since they're algorithms anyway. If limited to owners using the rate push feature there would be no scraping required as well.
Does Orez monitor these forums?
Not yet -- we got access to the Airbnb API right after my previous message in this thread and have been heads down developing integration with that since. That's going live this week!
Now that we've finished with API we'll be able to refocus on other items.
Any updates on the multiple payment option? I also have guests who book long in advance and pay a deposit of $500 via check, the the remaining balance split up (also by check) with the final one due sixty days prior to arrival. Wondering if this exists as an option yet.
@Val Rogers - I get around this with a simple workaround, just rename your email templates to start with a dot and then a letter/number.
The list is sorted alphabetically, so my list looks like
.a1 Thanks for Booking
.a2 Action Needed - Please sign rental agreement
.b1 12 days before arrival
.c1 Day before arrival
...
.h1 Hope you enjoyed your stay !!
Yeah, that would make sense. I've referred this over to the engineers to see what would be involved.
I have about 5 standard scheduled (triggered) emails for each booking. When I look at the Email tab on the booking, I can see all of the scheduled emails, but they are not in chronological order in the display. (I think they are showing up in the order that the triggers were created or last modified, perhaps?)
It would be so great if we could go to the Triggers page and drag them into the order that we would want them to show up in the display for each booking. It would be easier for us to be able to quickly scan the page to be sure all of the correct emails were scheduled to send in the right order.
I personally think that any kind of fancy backgrounds should be avoided at all costs, what matters most of all if readability in every way that guests might read your email (IOS phone, android phone, tablet, laptop, desktop, in the car, etc).
And I also feel that a simple text email feels more real, and that's what folks renting directly from an owner are expecting. If you make it fancier some guests will start thinking you're a property management company instead of a small (and caring) owner.
If you're good with HTML and CSS, you could probably rig something up along those lines. You'd go to Settings > Theming > pick your theme > Change the Header of your Emails > click the Edit HTML Source < > button in the editor, and drop in appropriate code.
However, I don't recommend this, because a good many email programs don't really like fancy HTML / CSS coding in emails, or ignore it, or handle it improperly. You'd want to do a lot of experiments, and even then, you can't really test everything.
What we allow by default is more ordinary and old-fashioned and more likely to work. And when it doesn't, it looks ugly but is still readable by the guest.
Please do let the community know what you discover with your experiments!
Would be cool if we could use a photo or graphic as the background for our emails. Something that would be "behind" the text. Would be a bit more branding for each property/company. Or maybe the ability to add a text box on top of a photo would be easier (I know nothing about programming).
Thanks for this.
Ken T said:
You can also put it in your rules or descriptions or some other text field, such as in bold or all caps to make sure they have no excuse.If you are going to accept checks at all, there's no getting around manual steps, since OR has no way of knowing when/whether you actually got the check and/or it cleared.
Yes, the request is in reference to the individual Ownerrez invoices. I attach individual invoices to each expense transaction in our bookkeeping software. If I try to save the invoice as a PDF from the website I receive the following error message:
This site cannot be iframed. Please navigate your browser directly to https://app.ownerrez.com/ to access OwnerRez
The workaround is to use the print function but then actually use the save as PDF in the bottom left side of the print menu. Seems to be a little cumbersome versus just being able to download the individual invoice with a quick download option.
Not sure what you're looking for here. Are you referring to the invoices we issue for your OwnerRez subscription? If so, we have an Export button at the upper right of the Invoices list table that does that for the totals. You can also use your browser functions to Print to PDF an individual invoice if you want it saved electronically.
As far as exporting the invoice details to Excel, yes, that's a known item for development.
Please add a download function for your invoices and payments. It's a bit of a work around to download a copy of the invoice for bookkeeping purposes.
You can have more than one discount code. Remember that guests can only use one, and discounts of different types don't stack.
Perfect! Thank you!
Can we have it for multiple discount codes? Or, just one at a time?
Claudia
Finally got this feature released! Read more:
https://www.ownerrez.com/support/articles/discount-codes
When we take a security deposit hold on the credit card they used to book, normally it never even shows up on their account or statement, so you rarely run into that problem.
When they are paying with a check, you are right that there can be some confusion. Usually the listing sites display your security deposit amount so nobody is truly blindsided (although they may not have noticed it.) You can also put it in your rules or descriptions or some other text field, such as in bold or all caps to make sure they have no excuse.
If you are going to accept checks at all, there's no getting around manual steps, since OR has no way of knowing when/whether you actually got the check and/or it cleared.
I just finished a demo from Podium and like the feature that can be added through the API. Seeing that 99% of folks will read their text to encourage a review or just answer a quick question. Anyone else use the Podium feature?
Rob
To embed HTML code, go to the page you want to place it on, click the <> (code) button, and then paste it in the code box.
Chris Hynes said:
What makes you reluctant to do the hold? In the long run ends up the same as a refundable, or in other words the guest can do a chargeback on a refundable deposit just the same as they could on a hold.The only way to avoid that is to take the refundable deposit via a cash/check/venmo type method where there is no chargeback possibility after it clears.
Also, will it look deceiving to the renter, no? When they see quote without deposit and then find out that they need to put one down via either additional check or CC auth. What it will do is create more manual steps for those who pay by check or venmo-like services.
Unless you can set it up in some way that is clear and does not involve manual steps and I do not know about it?
Oh, gotcha. Yes, that kind of advanced functionality will have to wait until the pending redesign of the Forums and support areas. Good idea though!
We are not lawyers, and we have OwnerRez users worldwide. Each owner has to be responsible for obeying the applicable laws in their particular jurisdiction.
That said, if people email you images, in most cases you have the right to archive them so long as they are never revealed to unauthorized individuals. OwnerRez uses industry-leading encryption protocols for its data - we're required to by the banks, because we store data that can be used to charge guests' credit cards. Any personal documents we store would use the same encryption, authentication, and protections.
So we do not anticipate any additional issues in most cases. Again, each owner should consult suitable legal counsel in their particular jurisdiction if they have special reason for concern. Even in the United States, some specific states and even cities have special quirks.
Yes, I've since signed up with them. I meant that when searching for a topic (ie Dynamic Pricing), old feature request posts come up and they were already implemented. Like a "Solved" button that some forums have.
It's going to be a bit before the forums and support area get the complete overhaul they deserve. Right now we're emphasizing our support time, on writing and expanding the support docs to cover various parts of the system better.
But it might be easy to add the Search toolbar to the top of the forums pages. We're looking into what's involved in that, and if it's not too much change, it'll happen soon.
Like Rich S says, you can always just go use the general search function. It searches everything, forums included.
We integrate with PriceLabs, which does this sort of thing. Take a look:
https://www.ownerrez.com/support/articles/pricelabs
Possible, yes. But we're wanting to completely overhaul the Forums anyway, so we wouldn't add anything like that until then.
