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Chris: I found the entry in my browser history but the page now comes up empty. The URL includes "variable-cancellation".
I called Airbnb and they said it was a new feature that was released to a limited set of SuperHosts, then pulled back. So, it is coming. Maybe your contacts on the API team have more details or info.
I went back to the page and it wasn't there. I SWEAR it was there yesterday as I was playing with it on one of our listings. I wonder if it was a new feature that was accidentally released to some SuperHosts then withdrawn?
It offered the opportunity to pick a different cancellation policy along with a start and end date. Pretty simple from the owner's viewpoint.
I'm not aware of Airbnb letting you set a different cancellation policy for specific date ranges, other than things they have admin overridden for COVID etc. Not a user accessible, "use policy X for these dates and policy Y for those dates." Can you link over a support article on their side that describes the process?
Not specifically, but you can add a custom field to collect it during the rental agreement signing process.
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
I stumbled across the fact that Airbnb is now offerng this, and I think it is a great idea. I would very much like to have a stricter cancellation policy during prime periods (like Thanksgiving, Christmas, Spring break, etc) but a looser on during slower periods to potentially attract more bookings.
Are there plans to support this within OwnerRez for API-connected listings?
And, if so, will that carry-over to direct booking with OR as well?
Is there a means of capturing a pet's name and then have it auto-fill in follow-up emails?
For users with many properties this would provide a much faster method of creating seasons for differently priced rentals without having to enter each one manually.
For users with many properties this would be a very useful addition
"Current" view of bookings could be extremely useful, however, in the current setup, it's completely useless for us.
We've 15 apartments and 2-3 night stays are allowed so our manager who greets the guests on the field can't use the "Current" view because the list is too long since check-ins and check-outs from yesterday, today and tomorrow and also already staying guests are all included in the view.
What we'd need for the "Current view" is to be able to see only "today" and check-ins and check-outs (not staying guests).
Doing what we want would be possible from the reports area, however, note that our manager doesn't have access authority to reports and even if he had it'd be unpractical to have a couple of steps to access such a crucial report/view.
Hi, I looked around and didn't see this request. Can you change the setting for blocking dates to allow us to set a one-day block instead of the current two-day block?
I think there's a misunderstanding - you'd subscribe to VR Scheduler or Resort Cleaning, integrate that account with OwnerRez, and then set up your cleaners with accounts to log in to those systems, which offer those features. They don't have to do any fancy tech stuff.
Most of us do not have large companies to clean our place, but a housekeeper with a small crew or just by themselves. Unfortunately they do not have capability of having an integrated system such as you spoke about.
Do you have any other suggestions?
Thanks, Ken.....that worked, in a roundabout way! :-)
I think so? What exactly are you trying to do?
If you have a different coupon code for each property, you could create a custom field code to contain the correct coupon code for each property, then use that field code in your email template.
OwnerRez also not currently provide a method to track the usage of "gift certificates (meaning using discount codes as gift certificates)." You would need to track them yourself, such as via an Excel spreadsheet, and remember to manually disable the codes as they are used.
Hello,
Is it possible to insert a field code into an email template that will fill in one of our custom coupon codes?
This would be handy; instead of having to create separate email templates for each coupon code we could use one template and allow the field code to insert the applicable coupon code.
Fixed conditions like the pool or beach rules can be done with Property custom fields. Just add a custom field for properties called something like "Legal Agreement Clause." Then fill it out on each property for the specific pool and beach rules for that property. If none, leave it blank. Finally, update your legal agreement to include the {PX...} field for your new custom field.
We have properties on the beach and in the city, we allow pets in some but not others, and some with pools and others without. What would be very useful would be to have a process, like custom fields, to be able to insert different variable clauses based on the condition(s) presented and have sigs for the important ones. For example, a property on the beach with a pool, and the guest is bringing a pet. So we have to have the pool liability clauses, the beach rules, the beach rules for pets as well as the normal requirements. For a city property without a pool or no pets then we'd just have the general clauses and city-specific, e.g. quite times, criteria. For now, we have several legal agreements and send based on the conditions but it would be much more efficient to just have clauses and they get inserted based on the booking and/or property specifics.
This is something we've long talked about, but at present the best way to do it is by integrating with our partners who provide full housekeeping and maintenance scheduling and services. They have this sort of capability and much more besides:
https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview
Having the ability to have the housekeeper chose to upload info into a damage insurance claim while performing the cleaning of the home/condo would alleviate so much back and forth. The housekeepers do not need to and I would not want them to have access to financial or any other part of the guest info(email, phone number, address). They maybe could populate the insurance claim form by choosing the property and stay dates of the guest, it would then automatically populate the reservation number and input the correct info that would be needed to file a claim. Once the claim is filled out and pictures uploaded from the cleaners, it would automatically be sent to the homeowner or appropriate person to complete the insurance claim so appropriate action can be taken by the owner by filling in the replacement costs and/or receipts. This would allow us to eliminate a lot of emails, back and forth info on damage, uploading of pictures, ect. It would streamline the process.
As it is now housekeeping sends me the picture they took, I download the pictures, ask questions of housekeeping. Then I have to fill out the claim, upload pictures to the claim, ect.....
Housekeeping could upload pictures, explain the exact damage done adding in the ability to take pictures on a phone or a tablet going directly from picture taking to form, such as done in messaging. Similar to taking a picture choosing to upload it directly into the message. Oh my what a time saver! It would streamline the process, freeing up time for an owner.
It'd be very useful getting Airbnb booking message (the first message Airbnb guests write when they're doing their booking) into notes.
Usually, they write important things in this message and I manually copy and paste them into notes. So, automating this would be great.
I would love for Apple Pay to be an option for payment when customers are checking out on an iPhone, iPad, or Mac. Over 90% of the visitors to my website are on iPhones. I love that when I send out QuickBooks invoices Apple Pay is an option which makes it very easy for customers to submit their payments.
Could we please have a trigger for the exact day of the week ideal for trash collection reminders and other day specific tasks.
This is desperately needed. Your AirBnB offering is close now with in-channel messaging integration. Auto Reviews are nearly all that's missing.
Just in case you didn't notice, you can now vote on feature requests!
There does not seem to be a way to tie reservation amounts to the batched deposits and refunds that show up on a bank feed report. This is because the batch ID number is not being associated with the Reservation ID number. This should be an easy fix and will make accounting and and reconciliations much easier.
Can OwnerRez please enable us to track the bank deposit numbers to the reservations numbers so it is easier to do the bank reconciliation?
This would be an excellent feature!
SMS is now out of beta and available to all. Please read the following blog post:
https://www.ownerrez.com/blog/sms-available-for-all-show-signed-renter-agreement-in-booking-emails-vrbo-inquiry-emails-logo-instructions-cleanup-2
Thanks to Marina's Edge for a great idea 5 years ago! 😀 Marking this thread as released!
In the meantime it would be a good feature to be able to set policy by channel. We can then make it more attractive for direct bookers.
Just bumping up so others see it
