Feature Requests

Sort by

• Newest Reply
• Newest Topic

Thanks, good to know, I must have particularly noticed the big delay.

That's good to hear. Can anything be done about making ORez pull data faster so you can have two way conversation with guests via ORez? It's a bit of an Earth to Mars delay at present.

The vast majority of the time, the delay between Airbnb and OwnerRez is only a few seconds, so chatting with Airbnb guests is very normal and the same type of latency you get with the Airbnb app itself.

To prove what I mean, if you look at the Rezzy webinar we did a few weeks ago, which was completely live, we were demonstrating guest messages on Airbnb, and the back and forth of the messaging was only a few seconds throughout the entire 1-hour webinar.

Recently, we have seen some transient issues where either their messages are pushed to us with a delay, or there was a very high load, so our queues were processing things minutes behind. I believe there were even some days where the queues were running an hour behind, which is probably what you're thinking of.  We have fixed some of those issues, and we are actively working on reducing the load issues even further.

PS. You mentioned "pull data faster", so I wanted to address that specifically. From a technical standpoint, there is no pull process. It's completely push-based (ie. webhook), so Airbnb pushes messages at our system instantly when the guest sends them.  We do not poll on a minute/hour basis, which would create delays.  We receive everything inbound from them.

On the general discussion page I suggesting giving users the ability to create their own layouts of the booking summary page, including what to include. If users could store those layout and then chose between them, you could make a print version of your summary page for this purpose.

Thank you for this update!  Nice being heard on this important topic.  Much appreciated…

We are still early in the R&D phase on this (unified email), but I wanted to throw a note out here that this is actively being worked on. We usually don't say anything publicly until work is deeper underway, but I hear the frustration and wanted to let you know this is an active priority.

Really wish this was more of a priority other than fixing stuff that’s not broke. Did we really need a redesign over crucial functionality? 

Should be on every list with check boxes! ✅ 

Just a poke to resurface this and get more votes! Please! Sales taxes are NOT my revenue! They are actually a pure liability and should never be included in revenue reports.

Please change all reporting to remove sales taxes. If you’re hung up on cash accounting, and want to have it included, then gives us the option to generate reports either way.

I’m tired of having my accountant look at me like I’m some kind of an idiot when I can’t easily generate a revenue report on the fly. I have to transfer everything into proper accounting software to do it. (I do have to do that anyway as part of annual statements. I’m not expecting OR to be accounting software, but some reasonably accurate booking software reporting would be nice.)

This is one of those weird OR quirks where it has lots of fancy bells and whistles, and bright shiny new toys (Can you say Rezi? I knew you could!) but fundamentals are off, or missing.

On the general discussion page I suggesting giving users the ability to create their own layouts of the booking summary page, including what to include. If users could store those layout and then chose between them, you could make a print version of your summary page for this purpose.

I should note that the whole Ownerrez photo functionality has been changed/updated recently.  In general I like the new functionality.  However I have encountered some very strange behaviour in the current photo incarnation.

Recently I added some of Christmas-themed photos in the #1 positions on each of our properties, in tune with the Holiday season.  In the beginning of January I deleted these photos from each property and re-arranged the photo order to suit my requirements.  To my surprise the deleted Christmas photos still kept on showing up as the hero photo on OTA listings and also as the thumbnail beside the property name listing on the Ownerrez dashboard property listings.  They had taken on a life of their own!

Then I noticed another anomaly.  No matter what I did to the order of the photos on the property, the actual order in which the photos were displayed in the hosted website photo carousel was not changed.  I am not sure what is going on but I do not understand it and do not like it at all!

I went to the Ownerrez Support pages and searched for "photos" to see if there was new documentation that would help.  I could not find any.  In fact even some of the more recent documentation was for the older photos implementation which was now no longer applicable.

This is impacting our marketing use of the photo carousels off Ownerrez and I am not really happy with my lack of understanding about what is going on here.

Can anyone give me some suggestions?  For sure the documentation and videos need to be updated and made current.

skinorth

Hi OwnerRez Team,

I'd like to submit a feature request to add discount stacking control for automatic discounts.

CURRENT SITUATION:
- Discount Codes have a "Remove all other discounts when this code is applied" option
- Standard automatic discounts (Early Bird, Length of Stay, Last Minute, Rate Adjustment) do NOT have this option
- Multiple automatic discounts always stack if criteria are met

THE PROBLEM:
I want to offer:
- Early Bird: 10% off for bookings 60+ days in advance 
- Weekly: 10% off for 7-28 night stays
- Monthly: 20% off for 29+ night stays

Currently, a 30-night stay booked 60+ days out receives 30% off (10% Early Bird + 20% Monthly), which is excessive and hurts profitability.

This stacking happens on:
- Vrbo channel bookings (Vrbo allows Early Bird + LOS stacking)
- Direct bookings through my website

REQUESTED FEATURE:
Add a checkbox option to Standard Discount Types:
☐ "Remove all other automatic discounts when this discount applies"
OR
☐ "Apply only the highest discount - do not stack with other automatic discounts"

OR Allow me to select a constraint on the Early Bird discount to apply it for reservations less than 7 days

This would give us the same control for automatic discounts that already exists for Discount Codes.

BUSINESS IMPACT:
Without this feature, I must either accept excessive discount stacking or eliminate valuable discount types entirely, both of which negatively impact revenue.

Thank you for considering this request!

With the additional features of constant contact I've actually moved to that and prefer it

If anyone is looking for a much cheaper alternative to MailChimp and Constant Contact, I recommend Brevo.com.  Its $31 a month for up to 20,000 emails and 500,000 contacts.  

TEAM,

I am seeking a report to compare/track staff sales and bookings in order to compare staff, drive sales and reward staff with bonuses based upon sales performance.

There is not an existing report that tracks productivity or agents performing direct bookings.   This would be very helpful.

Option to Revert back to OLD FORMAT for OVERVIEW PAGE

I am requesting this because I print my Overview Pages for my notebook. Before to print OVERVIEW PAGE all was on one page. Now it takes 3 pages to print. A vast amount of waste and too much white space. Please!!!!

Thank you!

I would love to have the property name added back to the expenses grid! I don't know all of the 120 owners by name.

none, I setup the Tag for "Signed RA" not unsigned to better test as all are signed.

it appears to work with only new bookings, not existing

How many past bookings are there with un-signed RA? 

I understand space and storage mgmt issues, but some way to easily archive property descriptions would be really nice. Even if it is only an opportunity to export it all as a PDF or text file. At present, it is Edit - Preview - highlight all - copy - paste. And formatting does get a little weird when doing that. 

After all, even the most perfect listing has some seasonal aspects and what worked for the last Holiday season may reasonably be expected to work for the next holiday season and some (many?) of we hosts would like to go back to it.

-- Chuck

Totally agree!   An 'audit log' report encompassing all changes, cateogorized by section (ie: Booking, Settings, etc) should be mandatory.   The audit log should run DAILY as part of the system monitoring so that changes can be reviewed/monitored and that a timestamp can be captured in order to pinpoint timeperiods.

it appears to work with only new bookings, not existing

create tag (any color you like ) and tag automation that applies the tag if RA is not signed? 

With the new layout, it should be easy to put a red dot for a booking that doesn't have the RA signed so we know who to reach out to

Unified chat and email and inbox and booking details summary (dates platform price) would be my number 1 request.

Also there is an approx 45? minute delay sometimes between being notified about a chat reply in say airbnb or vrbo right away so you can have conversation and ORez which prevents conversation. Guests find conversation reassuring, ORez needs to pull the data more frequently or get sent it in real time ideally.

I'd like to chime in here and vote for inbound email capability. It's more efficient to work from one inbox, instead of multiple. I find it frustrating to hunt down correspondences. In particular, I'd like to be able to send direct emails to guests and receive that guest's response in the inbox (as opposed to tracking down the previous booking and selecting the message button there... and then receiving the response in a different inbox entirely). 

Cheers,

Laura

When a guest sends an inquiry or even instant books, our automated message trigger fires off our standard response (as intended/expected). However, then Rezzy cannot suggest a draft reply to the guest's initial message since theirs is no longer the most recent in the thread. This should be corrected so that Rezzy automatically looks for the last message by the guest in order to draft a reply, regardless of whether or not our triggered templates fired off a reply in between.

Hi Patricia, 

As of the release on 2/18/2026 of the remodeled Bookings > Overview page, Tasks are now on that page!

THANK YOU! This was very needed! Appreciate the update.

An update on the features requested.  Last week, an update was released to show the payment schedule on the Quote sidebar.