Feature Requests

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Just looking to ask about PriceLabs and the Google Price Accuracy Policy before going through the setup if it won't work. I did read the policy carefully.  Will the prices "push" from OwnerRez or do they need to be setup individually to match as I understand the importance of Accuracy

The prices will push from OwnerRez.  The purpose of the new landing pages is specifically to ensure that the Google Price Accuracy Policy is complied with.

Just looking to ask about PriceLabs and the Google Price Accuracy Policy before going through the setup if it won't work. I did read the policy carefully.  Will the prices "push" from OwnerRez or do they need to be setup individually to match as I understand the importance of Accuracy

I have been using Hospitable all along for my messaging because I find their system to be user friendly. I know a lot of people who do the same. They way they use AI is incredibly helpful in my messaging. The AI suggests a response that I get to edit and then approve before going out. It has literally taken my Hospitality to a new level. Recently I had a very annoying guest that I was having difficult communicating with because they were complaining and, being unreasonable. AI came up with "Thank you so much I really appreciate the feedback. It helps me to make the guest experience better for everyone. I really appreciate guests like you who care about our home." I never could have come up with that in the headspace I was in. AI allows me to take my emotions and ego out of the equation.

Add a subscribe button to the change log that sends me an email.

Just wanted clarification...when someone books on GVR is it the same as if they book on our personal website? In this case do I need to set up different triggers for automated messages to go out or will it automatically send as if they booked through my direct booking site?

Hello All,

I was ready to launch into adding my 16 listings to Google Travel but based on the traffic and issues...would you recommend I waits for some of this to be resolved.  I prefer not to be spend too much time on it.  Or are some of you connecting with no issues?  Thoughts?

Thanks

Dave and Lori
Shasta Lakeshore Retreat

@Shawn H- still gives me the same error.  

NickV, please write into the helpdesk about this (if you haven't already) and we can take a closer look.

I've been monitoring all the comments all day on the OwnerRez FB Support Group as well as this forum and assumed that when integrated with GVR that I would receive the same Pet Fee error that everyone else has been receiving.  But to my surprise, I didn't receive the error.

We rolled out some changes mid-day, in response to what we were seeing, to change the "pet fee" validation issues.  That is now no longer required.

Moreover, does the "ignore" mean that my $150/pet/stay will not be charged to the GVR guest?

Guests will still be charged a pet fee if they select pets during the booking process.

The issue was that Google has no "pet fee" type of setting, so there's no way to pass your pet fee from OwnerRez across to their system.  So we were throwing up a validation message in OwnerRez if you have a pet fee to exclude it for Google Vacation Rentals.  However, we realized that the pet fee doesn't matter because there is no way for a guest to select "bringing a pet" in Google Vacation Rentals interface, so there's no reason to validate against that.  In other words, there's no way for them to come from Google to your landing page with a pet selected and not see the right fee.  If they then add a pet on the landing page, then the fees will properly adjust, but they can't have it default to a pet fee because there's no pet option on Google.  So we removed the validation check.

We have confirmed that Airbnb's API integration includes no support for this feature, so, it is not possible for us to make use of it.

Hi Shawn,

I've been monitoring all the comments all day on the OwnerRez FB Support Group as well as this forum and assumed that when integrated with GVR that I would receive the same Pet Fee error that everyone else has been receiving.  But to my surprise, I didn't receive the error.  Was it because of what you said earlier (below)?  Moreover, does the "ignore" mean that my $150/pet/stay will not be charged to the GVR guest?

• GVR does not support per-stay pet fees, but we've put in an ignore since Price Accuracy checks shouldn't be looking for those since you can't set number of pets on Google as a prospective guest.

15 minutes would be better. 

For those of us that don't have an OR Hosted Website, it would be really great to be able to view a 'live' preview of the landing page using a link on the GVR Integration page.

Great idea. One we're already working on!

Once you're listed on Google, and find a property of yours, you can click through to the landing page that way.

I'm not patient enough to wait two weeks for the my listings to appear on GVR to do that!  Hahah ;-)

@Shawn H- still gives me the same error.  

Team Alerts was released back in November! If you missed the news, read up on it in the product blog post:

New Profile and Account Menus, Team Alerts Added, "Announcements," and Schlage Lock Updates!

Hey Alin - it's not you. We're looking into forum posts lagging and wondering if it's this ginormous thread that's laggy. I deleted your duplicate post, no worries.

I would like to propose to make the Minimum Night Restrictions defined under "Rules" to be Channel-specific (also available under "Channel Rules").

Alternatively to make the minimum stay length available under "Channel Overrides" 

Example: I would like to offer a rental property as available for a
7-days minimum for AirBNB bookings, at the same time for a
3-days-minimum for Florida Rental by Owners at the same time for a
4-days-minimum for VRBO bookings.

Thank you

Elmar

seriously...what am I doing wrong here for my posts to show up multiple times? every time I post, the page blocks on "submitting" for minutes...than multiple posts show up

I removed the tax order to start the process. Honestly, I don't think i really care if the taxes are ordered or not

I added the order back out of curiosity, and the list quality analyzer shows these errors. You said "..OwneRez was considering taxes that were not applied to Google Vacation Rentals"..is there a list somewhere?

Completely unrelated and with 100% acknowledgment that what I'm about to say is not in OR control: GVR feels like Google hired a bunch of high schoolers (by that, I mean folks that don't have any knowledge of the industry) and then let them go nuts on designing and implementing GVR. The rules and regulations make zero sense. Is their product, so they have the freedom to build whatever they want; if I don't like it, then I shouldn't use it. Even so, i stand by what i just said

You should add Wyze to your door locks integration and Zipbooks to your accounting.

It seems some change you have made for others, resolved it for me as well. I was able to create a connection despite a few listing quality errors. Though I think the main issue was lack of 8 photos on some listings. I do feel that it shouldn't prevent creating the connection. Additionally I don't think it should default to included for all property mappings.

For those of us that don't have an OR Hosted Website, it would be really great to be able to view a 'live' preview of the landing page using a link on the GVR Integration page.

Great idea. One we're already working on!

Once you're listed on Google, and find a property of yours, you can click through to the landing page that way.

Hello Shawn,

I’m using a hosted website with all my properties listed under one roof but prices display as unavailable on GVR for some of my properties even though dates selected are available. What can be the problem? Thanks!

 

Please write into the Helpdesk and we'll take a look.

We've pushed out a couple of tweaks.

Alin S, tdblanchard, NickV, Lauren J - please try again.

Notes:

• "Taxes cannot be ordered" - the issue here was that OwneRez was considering taxes that were not applied to Google Vacation Rentals.
• GVR does not support per-stay pet fees, but we've put in an ignore since Price Accuracy checks shouldn't be looking for those since you can't set number of pets on Google as a prospective guest.

Chris O - we're still looking into this issue. It may take a few days for us to formulate the best fix.

Thanks,

Shawn

It seems some change you have made for others, resolved it for me as well. I was able to create a connection despite a few listing quality errors. Though I think the main issue was lack of 8 photos on some listings. I do feel that it shouldn't prevent creating the connection. Additionally I don't think it should default to included for all property mappings.

Thank you for what appears to have been a Herculean task!

For those of us that don't have an OR Hosted Website, it would be really great to be able to view a 'live' preview of the landing page using a link on the GVR Integration page.

Or is there someplace else to view it that I have missed?

If this should be listed as its own Feature Request, please go ahead and move it.

I'm confused by the request.

Once a quote is created, and before it is sent, you can click on the [Charges] button and then edit them. You can add line items, or discounts or surcharges, or change the amount being charged for particular dates.

What are you trying to do that this capability does not allow for?

Hello Shawn,

I’m using a hosted website with all my properties listed under one roof but prices display as unavailable on GVR for some of my properties even though dates selected are available. What can be the problem? Thanks!

We've pushed out a couple of tweaks.

Alin S, tdblanchard, NickV, Lauren J - please try again.

Notes:

• "Taxes cannot be ordered" - the issue here was that OwneRez was considering taxes that were not applied to Google Vacation Rentals.
• GVR does not support per-stay pet fees, but we've put in an ignore since Price Accuracy checks shouldn't be looking for those since you can't set number of pets on Google as a prospective guest.

Chris O - we're still looking into this issue. It may take a few days for us to formulate the best fix.

Thanks,

Shawn

Hi

UPDATE: I figured it out. GVR does not allow pet fees, so I removed them.

I am pet friendly and when I try to connect, I get an error message saying “extra guest fees must be per night”. This is in relation to the pet fees that I charge which are $100 per pet for the duration of the stay.

How do I correct this? I do not want to make my pet fee a per night fee. 

thanks!

GVR does not support per-stay pet fees. 

It would be really nice to be able to upload all my property photos into OR and then have the ability to choose whether they are active or not. Then I could leave seasonal photos inside of OR and simply swap photos in/out of storage and into my listing with ease. It would be a great feature to save time and keep users organized. Ideally the caption would stay with it too so you can remember what it used to say. It would also help with A/B testing on photos in your listing. Thanks for considering!!

Hi

UPDATE: I figured it out. GVR does not allow pet fees, so I removed them.

I am pet friendly and when I try to connect, I get an error message saying “extra guest fees must be per night”. This is in relation to the pet fees that I charge which are $100 per pet for the duration of the stay.

How do I correct this? I do not want to make my pet fee a per night fee. 

thanks!