Feature Requests

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Tag generation based on guest IP address or contact info indicating country which I could then use to trigger English templates vs Spanish templates etc. Or simply based on a custom check out field. A drop down option to custom fields instead of just plain text, rich text, of files may be a precursor to this latter option but would really lend itself to tag automation. For example, ask the guest at check out by way of a custom field: “is your preferred language English or Spanish?” They then select from a drop down that you’ve customized to show “English” or “Spanish”. Then tag automatically based on their selection. Could be used in the context of free add ons or guest preferences. Would you like for us to set out a pack and play? Yes or no? How many towels would you like for us to set out? 1 or 2 per guest? Etc…

would be nice to have a trigger that recognizes when a newly arriving guest first enters a property on their Schlage code entry they immediately receive a welcome message that gives them their essential info, or just a simple welcome and enjoy your stay.  I'm new to the platform but it seems as though we are guessing when they will arrive after check in time.  so if a check in is at 4 but the guest doesn't arrive until 10 it looks awkward sending them a "welcome, glad you made it" at say 5pm.  just a thought.

tx

josh

So far as I am aware, none of the channel APIs offer the ability to set whether a specific surcharge is taxable.

As far as bringing in information accurately, our Booking.com integration is being heavily overhauled, and there will be significant improvements over the course of this year.

I wish in OwnerRez for the Booking .com integration, but perhaps others, there was a setting to change surcharges from non taxable to taxable on the data that comes in on the booking as charges. As an example I have a surcharge that booking .com charges tax on since they handle these in their system directly but when the amount and surcharge comes over to Ownerrez it’s flagged as non taxable - so each transaction I have to manually update the charges so the line item pivot report will corrrctly reflect that it’s taxable. No huge thing but just wish the manual process could be resolved by a setting to say bring in as taxable.

This plus the option to have a common photo folder applied to multiple properties!

https://www.ownerrez.com/forums/requests/a-common-photo-folder-that-can-be-applied-to-all-listings#69603

I currently have a property that we allow to book just the main level within 45 days of the current day in an effort the get smaller, last minute bookings so as to have less vacancy. The challenge comes in that I need a gap day when the main listing for the entire home receives the booking as it sleeps 16 and has lots of linen and is a large home. I only need that gap day to apply AFTER bookings from of the whole home listing. But in OR, when you set it to "1 day between bookings", it also does a mutual block for the day before checking that blocks the "Main Level" property for an unnecessary extra day. The current manual workaround is to going into the whole home property an disable to mutual block and go create a manual block on the Main Level property. I would like the ability to designate if the gap day is BEFORE or AFTER bookings for said property. Otherwise this is blocking off days that don't need to be and potentially depriving us of revenue if I don't go manually redo the mutual blocking quickly. This may be sort of niche, but this is an instance where the automation doesn't have enough settings to satisfy all mutual block scenarios.

It's on the roadmap for this year, with much work having already been done.

The inbox is undergoing a complete overhaul as part of our "universal inbox" efforts.  You'll see major changes over the course of this year, so this specific request is moot within the context of the much larger redesign.

Currently, when viewing an email from the inbox, users must return to the main inbox screen to open the next message. This process can be cumbersome, especially when browsing through multiple emails. To enhance user efficiency and streamline navigation, I propose adding 'Back' and 'Next' arrows at the top of each message view. This addition would allow users to seamlessly transition between emails without needing to revisit the inbox screen each time.

Thanks,

Jimmy

It is very inconvenient for guests to look up on the availability page to figure out the dates that are open then go to the Book Now page to book. I think we will get more bookings if the availability calendar is interactive clickable for booking.  

We've been live for several months now on Google Vacation Rentals.  I had high hopes that it would be a valuable addition to our channel lineup.  But our experience so far is absolutely nothing.  Was wondering how it is working for others?  Is it just us that it has been a total bust for?

I did get one booking shortly after it went live, but then nothing since then.

Hi Jen,

Please search your mailbox for a message from help@ownerrez.com as a reply to your ticket. I show that Adria replied to you on Monday evening. I will resend it just in case it got lost.

We've had one request and that has been it for us. We had hoped for so much more. Airbnb just dominates the nightly rentals in our market with VRBO coming in second. 

Big fat nothing for me. Not only is the picture not showing the one I want it to, suddenly my listing is not active at all. Been a big bust for me. I am waiting for someone from OR to get back to me on this as we speak.  I feel your pain.

Can you add GamesRoom to the list of Prominent Amenities?

I think some people have had great success.  We have had a couple bookings.  But I can't really tell if they are direct bookings or from google vacation rentals.  I ask what website people found us on and the last person said a google search.  Which doesn't really tell me what website he ended up on.

Our business page is up and designated as home stay. Maybe they will take ours down too eventually. 

No interest on GVR so far. 

I haven't had any requests at all. I find it difficult to even find my vacation home via Google Vacation Rentals. I actually lost visibility because Google saw that we were a vacation rental home and removed our Google business page. :( Somewhat disappointed. Not OwnerRez fault...but hope Google gets better over time.

We've been live for several months now on Google Vacation Rentals.  I had high hopes that it would be a valuable addition to our channel lineup.  But our experience so far is absolutely nothing.  Was wondering how it is working for others?  Is it just us that it has been a total bust for?

No, those amenities are selected automatically.  Here's the list:

https://www.ownerrez.com/support/articles/hosted-websites-prominent-amenities 

Can I choose which amenities to show when someone uses the search widget on my website?

The amenity GamesRoom is not highlighted? The latest from Airbnb and Rental Scaleup says the "Play" category is searched much much more. 

Especially since it shows Oceanfront when it really should be Lakefront or Beachfront? But NOTE the Listing Analyzer recommended choosing Oceanfront for Airbnb
I would love to be able to choose which amenities are highlighted on each property max 5   That would give my guests a more accurate search result and really help them choose.

Thanks for this update. I read other threads and what I have done so far is fixed 90% of it by "removing formatting" from all templates and then adding back any formatting like fonts or bold. The 10% remaining issue I will put on a short list to send to the Helpdesk once I don't have another more mission critical help topic active with them. Thank you! Including thank you for monitoring this old thread. 

Yes this is planned, as the Schlage API does support this capability.  No ETA though.

This isn't thought to be a systemic issue, but, can result from issues in how exactly you configured your template, theming, etc.  Please write in to the Helpdesk with specific examples and screenshots, and we'll see what tweaks we can suggest to improve things.

It's in testing... I am told "Very soon."

That's an idea that's floated around for a long, long time, but it's never quite gelled as to exactly what it should look like.  Maybe at some point though.

Whats the status on tag automation? 

While it isn't ideal, I already have Ken's idea implemented. Whenever I have a guest that I'd prefer not to rent to again, I tag them as a "Problem Guest". Then I have a booking trigger that will send me an email if they book again.

I haven't had a problem guest try to book again yet, so don't know if my trigger will actually work. If they do, then I would just cancel the reservation and let them know they're not welcome based on their previous stay.

Most of the time the feeling is mutual so I don't really expect many of them to try booking again. Having a way to point them out if they do is nice, but simply blocking them would be better. That way we don't incur credit card fees that are kept by the merchants. Integration with AirBnb and Vrbo would also be nice because then we wouldn't incur any negative consequences of canceling a reservation, though I would think both would waive this if we show good reason for the cancelation. This would probably be easy as there would be documentation of it from the previous booking via that channel.

As discussed above, it's not possible to reliably block a guest even from direct bookings, and not possible at all for the channels, so any such "block" function wouldn't work more than half the time.  This would create even more confusion and frustration than the current situation.

We do recommend using a "Bad Guest" tag on their contact info, which would provide some potential for awareness and action if they tried to book again.

What about direct bookings through OR? I have a guest who has broken rules and I do not want returning to our Inns. They booked directly through OR, yet I still can't block them?