Feature Requests

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We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

The last update was in mid 2023 when they said that it would probably be in 2024. It is nearly 3 years later with no updates. This is unfortunately not a priority and doesn't even appear to be on their timeline at this point. At this point I've given up expecting to ever see it. If I had more than one seasonal rental at this point I would have looked for other, less manual options. 

Any update please? We are getting stuck with refundable bookings being paid too far in advance and then having to refund on cancellation, and credit card processors not returning their fee.  Two scheduled payments only are not granular enough, and yes, I know payments can be scheduled manually but that defeats the purpose of software. 

I believe VRBO has launched, and good news that AirBnB is soon. Any news yet?

Any update please? We are getting stuck with refundable bookings being paid too far in advance and then having to refund on cancellation, and credit card processors not returning their fee.  Two scheduled payments only are not granular enough, and yes, I know payments can be scheduled manually but that defeats the purpose of software. 

I'd like to add my voice to the requests for Apple Pay integration.

Here in the UK, Apple Pay has become very mainstream. A large proportion of guests – especially those booking higher-end accommodation – are using iPhones, and Apple Pay is now a very normal, expected way to pay online.

From a direct booking perspective, it would make a meaningful difference for a few reasons:

– It reduces friction at checkout. Holiday bookings are high-value transactions, and anything that simplifies payment improves completion rates. Apple Pay removes the need to manually enter card details, particularly on mobile.

– It increases guest confidence. Because guests are taken off our main website to complete payment, maintaining trust at that stage is crucial. Seeing Apple Pay available immediately reassures people that the checkout is modern and secure.

– It supports mobile bookings. More and more guests browse and book on their phones. Apple Pay turns what could be a multi-step form into just a few seconds of confirmation.

I see Apple Pay is listed on the OwnerRez website as “coming soon” under Paypal, which is very encouraging.

https://www.ownerrez.com/paypal

Could you please share when it is expected to become available, particularly for Stripe users in the UK? Even an indicative timeframe would be extremely helpful for planning.

I really value how customisable and flexible OwnerRez is, and appreciate that development priorities must be balanced carefully. But from a UK direct-booking perspective, Apple Pay now feels commercially important rather than simply a nice addition.

Thank you for a super service otherwise! 

I’m also in the same boat, Victorian Inn in Marblehead, Ohio. OwnerRez making this available would be amazing! I keep praying! Maybe all of us here with boutique hotels and bed and breakfasts can get together share information and help each other. 

https://www.facebook.com/thevictorianinnbb 

Shelley 

I also urge Ownerrez to prioritize this feature. I'm stuck in an awkward place where I can't list on Google Vacation Rentals because my operation is a boutique hotel/BNB, and I can't list on Google Hotels because Ownerrez doesn't support the integration. So the OTA's are just eating my lunch at the cost of tens of thousands of dollars a year. I've been trying to to figure out how to run a shadow PMS like someone above suggested, but it's going to be difficult, complicated and expensive. Leaving OR for a more hotel-oriented platform would be a painful last resort as I've invested so much in getting OR set up just right for my business (including API integrations), so I'm hoping they can address this ASAP.

I’ve been looking through the API documentation, but I can’t find a way to fetch custom categories via the API. Some customers (Topkey.io) want to sync expenses to OwnerRez via the API and associate them with a custom category (not a system category).

This would be a great feature to have.

I've stopped receiving notifications from OR when a guest submits their review on Airbnb or Vrbo, which in the past I've used as my nudge to write the public response since there's no way to filter for those in need of a reply. With the consistency issues currently going on in the review notification department, having an easy way to filter by those still in need of a response would be more helpful than ever!

But I can't give them access to the new task management system without making them a staff member. 

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Hey Sarah!

If you'd like to make it so that a Portal User can see the calendar to know when guests are arriving and departing, but don't want them to have access to any of the booking financial data, you should be able to do this by configuring their Portal User access to 'None' for Financials. Once that's been updated, they shouldn't see a Charges or Transactions tab. More on Portal User permissions here: https://www.ownerrez.com/support/articles/team-portal-access#perms

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

On our Ownerrez hosted  website's availability calendar/widget, guests attempt to click on available dates intending to start the booking process for the specific unit displayed. However, the current embedded calendar is static and non-interactive, so nothing happens when they click.

Our website analytics (tracked with Microsoft Clarity) show this causes guest frustration and abandonment—visitors click the availability calendar, expecting to begin booking, find no response, and leave the page.

We request that our embedded availability calendar be made interactive so that:

1. Guests can click on available dates in the calendar for each unit
2. Clicking an available date opens the Ownerrez booking/quote flow for that specific unit with the selected dates pre-populated
3. This matches the functionality already available in the owner portal

This feature would significantly improve our conversion rates by reducing friction in the guest booking journey and keeping interested visitors engaged on our website.

Input From Clarity: I can also see it in the videos also, people trying to click the dates from availability widget excessively, hoping they will start the booking process, and eventually leave the page as availability widget is static

Calendar widget interaction issues: Multiple visitors interacted with the multiple-month calendar widgets for both Unit 707 and Unit 1006, triggering numerous dead clicks and rage clicks without progressing to booking. This suggests possible unresponsive navigation controls or unclear affordances; improving click targets and feedback could reduce frustration

High frequency of dead/rage clicks on embedded calendar widgets: Multiple users interacted with the OwnerRez multiple month and ribbon calendar widgets for units 707 and 1006, producing repeated dead clicks and in some cases rage click bursts without navigation changes. This suggests that date selection or navigation controls within these widgets may not be responding as expected; improving responsiveness could reduce repeated clicking

Looking to see if Tasks might be on the development track for API release?     Would like to be able to manage via API... create/edit/update/view/etc...

New field codes were recently created that can be inserted in the body of a template of a message to a guest that show the rate for each night of a quote or booking.

But that still leaves me unable to view and change each night's rate in Charges of a quote or booking.

This is such a basic fundamental need, it's not really even a feature. Why is it still not provided? The rate for each night is being calculated. Please let me view and change it as well.

This can't be inserted within the actual quotes, and it doesn't allow me to see the breakdown under charges. So it is not useful at all.

Hi All,

This request remains open for voting, but is not something we have on our roadmap at this time.

Feel free to share it with likeminded users who would also find this useful!

When creating statements, I would love a check all box at the top of the list of bookings and expenses to mark all boxes checked. With the new PMv2 Update, I have a lot of old booking charges that need to be "forgotten forever" and it would be a huge timesaver to check all of the boxes at once then uncheck the few bookings that I have for January. Same for the expenses section.

We use a third-party rental agreement platform and import our agreements into OwnerRez. We also use the Files section to store other important documents. It would be extremely helpful if Rezzy could have full access to the files stored there, including the ability to read and reference the documents. That would allow us to create directives and automations based on the information contained in those files.

Thanks for considering!

I’m with you on this Victor! Have you had any luck with it? 

Yeah, let's take it up via email please. That way we can discuss account details if needed. 

Hey @Bri -- I'm running into a Sandbox example where the logic seems to be failing on this. Can I email you with more specifics or prefer I share here?

Excellent! Marking this request released.

@Bri -- This seems to be working now! I'm still working to refine my Directives to get it to use that information exactly as I'd like it to, but Rezzy does seem to be able to access that data now. THANK YOU!

Now can we work on this request?

https://www.ownerrez.com/forums/requests/common-photos-linked-to-multiple-listings#68300

You should be able to flush those toilet photos for channels other than Airbnb, yes. 😉

This is awesome, now I don't have to send Airbnb required toilet photos to every channel, lol. If I understand correctly.

Epic! So happy to see this change! Thank you

Cameron