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I have had my own issues with Lynx and the way their support and billing works. They bill without any warning and refuse to give any refunds. Not happy at all. For anyone considering them, I would not recommend them. Their support is nothing more than canned messages and 99% of the time I ended up having to find the answer myself.
I've moved off of their platform and manually control the locks via samsung smart things because Lynx was not worth the $1000+ they were charging me for a basic service level on 6 properties. Especially when solutions like RBoy Apps (which does the same door lock automation and more that Lynx did) is $12 per controller and a one time fee.
It would be great if when you checked an expense on the expense page, in addition to bringing up the options to delete, set vendor, etc., it also brought up the option to Copy or Duplicate the expense. Not all expenses are recurring, but a quick copy button would allow the same vendor and property information to transfer over, and then I could go in and manually update the date to reflect the new expense.
Thanks!
Mike
It would be very helpful if OR could automatically update the time of my Schlage door lock codes when a booking is tagged (i.e. "early check-in"). Several times, I have had guests request early check in, I tag their booking as such, we get the place ready for them early, but I forget to go into the Schlage app and update the door lock code time to a couple of hours earlier. This could be avoided if the tag could trigger a change in the door lock code time.
Ownerrez currently can't connect with Houfy for most currencies.
Please add more currency options like IDR ( indonesian Rupiah) and other currencies.
Indoneisa is the fastest growing airbnb location so it needs to be there
Agree 100%, Xero is a better solution for Accounting and is very affordable. Thanks for posting Doug.
I want to express a strong interest in integration Xero.
While QB has been the gold standard of small business accounting applications, we can all agree that its costs are getting out of control. As of this writing, Xero could serve our needs for $47/mo, compared to QBO's $99/mo.
I would love a way for the Tag Automation feature to have a way to tag repeat guests. This should be simple to do by having a workflow to select bookings of 2 or more. I like to acknowledge repeat guests, offer promos, etc. so having this feature would be incredibly useful.
Great idea
This is an awesome addition
We would like to be able to automatically tag if someone wants early check-in or check-out or if we change the time the guest checks in or out and it automatically tags it.
We need to use two different tax rates here in BC:
Right now we are manually correcting the tax amount by removing the % and manually entering a tax amount. This is liable to human error & a legal issue if we make a mistake.
Can you develop a way to select which taxes apply to which surcharges?
I saw that you said Converge and Authorize.net are coming soon but in the meantime, do these updates help anything or should I continue doing our same manual Airbnb fee adjustment process until Converge is supported?
Converge and Authorize.Net are not supported as automatic deposit yet, but you can certainly do manual deposits for Converge or Authorize.Net. Just go to Tools > Deposits > Manually Record and create deposit records, using the Converge payments that show there. Any deposits that are created - whether automatic or manually - can be synced to QB.
Also don't forget about Airbnb. Regardless of your Converge CC payments, you still have Airbnb payouts coming through, and those are fully automated including the deposit.
I agree.. should be a check box on report page.. "include disabled properties"...
Here is a duplicate thread:
https://www.ownerrez.com/forums/general-help/run-reports-to-see-historical-payment-info-from-disabled-properties
Yes, please! With 33 properties, I am constantly updating photos. This process takes way too long. Have a numbering system!
This is great news, Paul! We have been sync'd with Quickbooks and doing manual deposits (specifically for the Airbnb fee discrepancy). Can you tell me if anything will change as of today if we are with Converge?
I saw that you said Converge and Authorize.net are coming soon but in the meantime, do these updates help anything or should I continue doing our same manual Airbnb fee adjustment process until Converge is supported?
I'm looking forward to the day when it's all sync'd up and bookkeeping gets really easy!!
Voting is a good thing but a good idea is a good idea regardless how many people vote for it. We don't always see everything in the forums as we've got busy lives.
So, in my opinion, you should NOT only consider the number of votes but use some common sense as well.
I'd like to add something else related to this discussion. OR support tells me in a very casual way that "When it comes to the pricing shown on the Availability/Search widget, it will not factor in any discounts you provide."
This is such a fundamental and very important thing. Discounts are a very natural and important part of pricing strategy and if you don't show accurate prices to potential customers they'll be confused, they'll question our credibility and not book with us.
Look at the following examples, take the first apartment for example. Per night price is shown as 332 Euros and the total for two nights is shown as 508 Euros! How is this acceptable?
Are yawl still on track to release something for 2024 taxes? Would love an update =)
I'm baffled that there is no Detailed Deposit Report or an ability to export into a spreadsheet!
Hi,
I've moved this post over to our Feature Requests forum so that other users can upvote this if they too would like to see this feature implemented in OR!
Thanks for the update Paul!
Is there a way to send a quote to a guest and when they book off of that quote, they can enter / edit the number of guests (adults, kids)?
Can you look at our account and see why the manual deposit sync is not pushing? I'm hoping we can sync prior deposits as I am very far behind on bookkeeping because I hate doing the deposits so much!
I do see deposits syncing in your account. Here is the latest deposit, for instance. You can see the QuickBooks Sync succeeded and links to the bank deposit on the QB side:
Previous (historical) deposits may not sync automatically until you turn them on. This is so QB is not flooded with new transactions for deposits that were already reconciled.
You should use the manual "Action" button on older deposits to sync them manually. Each deposit in OwnerRez has new QuickBooks fields and an Actions button next to it.
I noticed you said "manual" deposit sync in your comment, so maybe you already know this and have tried it? If so, and there's a specific deposit that won't sync, write to our help desk with the specific deposit so we can take a look.
Can you look at our account and see why the manual deposit sync is not pushing? I'm hoping we can sync prior deposits as I am very far behind on bookkeeping because I hate doing the deposits so much!
Would this combine multiple payments sent by Airbnb into a single deposit?
Yep! That's the entire point - to take deposits that contain multiple different payments and fees and properly group them together and produce a single to-the-penny "bank deposit" in QuickBooks. Then, when your bank transactions come into QuickBooks, you can match them up with a single click.
Note: you have to have Airbnb "transaction sync" running already in OwnerRez for your Airbnb payouts to automatically come into OwnerRez as deposits. If you don't use Transaction Sync, make sure to turn that on first.
Look at Tools > Deposits in OwnerRez to see your current list of deposits. Whatever is listed there is what will sync to QuickBooks. If they don't come in there automatically (like Airbnb, Stripe, Lynnbrook), then you need to use the Manually Record button to create them yourself. However, even if you have to manually record each deposit, it is much easier to do that on the OwnerRez side, where you have booking and payment data, than in your QuickBooks account, where you don't know which lump sum deposits go with which invoices.
I noticed that you asked this previously, then removed it:
The dropdown for fee expense doesn't open any choices - is that portion not ready yet?
That's a good question, so I wanted to answer it for others that might be wondering the same thing. The drop-down of expenses comes from your Chart of Accounts in QuickBooks. So if the drop-down is empty, it means you need to use Refresh References to get a new list of accounts to use. Refresh References does a live check against your QuickBooks account, pulls the list into OwnerRez, and then you can update your OwnerRez settings.
Would this combine multiple payments sent by Airbnb into a single deposit?
For all of you watching this QuickBooks topic, take a look at our new Deposits & Fee syncing, just released this past week. There's no product update post about it yet (it will be included in the August 2024 edition), but you can see a support article here that is partially finished:
https://www.ownerrez.com/support/articles/quickbooks-deposits
We're super excited about this new deposit syncing option and hope we have some QB users here that will turn it on and let us know what they like/dislike.
This will now give you to-the-penny deposits in QB with matching payments and fees (ie. adjustments) included. This new deposit syncing requires you to use our Deposits feature to track your incoming payouts and deposits - it's based on that. If you use Airbnb, Stripe, and/or Lynnbrook, deposits are created automatically for you. If you don't use those, you need to manually record deposits in OwnerRez which then flow over to QB via this new syncing option.
PS. For those of you wondering, it does not include refunds. So if you have a deposit that includes a refund, that deposit will be skipped.
PS 2. We are working on adding automatic deposits for Authorize.Net and Converge, so that you get those deposits automatically as well.
I'm going to write to Hipcamp now too.
Hello there, Can you please look into expanding the options where a custom field can be applied. I want to collect ID only from my direct bookings and exclude Airbnb/VRBO.
As a returning client, I am loving the growth of the unified inbox to include AirBNB, VRBO and Booking.com messages We have a dedicated Gmail account that we would love to have messages funnel into OR as well. Is there any update on this?
Add the ability to sort bookings by TAG
