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Thank you for the excellent explanation, Chris L! You read my mind - I have nothing further to add. :-)
Poking through the API docs and I can't seem to find any way to get at the payment records. I'm trying to automate a tax report and want to pull all the payments that occurred between a time period (and then ultimately down into their respective booking records) to generate a report. Is there any way to get the payment records entries? They don't even seem to be referenced from the bookings (just the calculated charges).
- Brendan
I absolutely agree! It's very obvious, that it's misleading. Why can't Owner Rez just change it, or allow us to change it to our own verbage?
I see Owner Rez (Ken) has closed most questions related to this topic and linked this specific forum, so I am putting my question here. I have a no refund policy. When a guest goes to book it says the following at the bottom of the page...
Cancellation Policy:
No Refund --- This statement is correct.
All refund percentages are relative to the total booking charges, not the amount paid so far. ---- This is not applicable to me since have a no refund policy and has become incredibly confusing to my guests. Why does Owner Rez have it there or not give me the ability to delete it?
I would like this feature also. We typically want one day between guests to clean, and want this to be the default. However if we have the bandwidth to do a same day turnover, we would like to open the night to allow this. I am trying to figure out a workaround to make this work in the calendar but have not yet.
I don't think it is possible anymore, but I'm not sure. IIRC, either IFTTT or Ecobee sends a setup email to the other and expected a click confirmation in order to initiate the service. But since the email was received by a system rather than an email account, there was no way to click or verify it. My memory is a bit fuzzy on the details, but I think we concluded the setup was possible a few years ago (mine still works) but no longer works.
Hi Dori123- would you mind sharing how you programmed the IFTTT you mentioned below? I would like to do the same thing where I can remotely adjust the thermostat after a guest leaves and a few hours prior to check-in. I currently have Honeywell thermostats so I want to see if this could work for Honeywell also or if not I may consider switching to Ecobee. Any help would be appreciated!
I just did this using IFTTT. It was super easy; I have an Ecobee thermostadt.
I set up a template and a trigger in OR that sends an email to IFTTT, based on certain conditions (summer season and no one stayed in the place the night before).
This email triggers IFTTT to turn the Ecobee thermostadt to a certain temperature and Hold until the next scheduled transition.
This way, I can set the AC to kick on a few hours prior to a guest's arrival, so they don't arrive to a hot place.
I would like for all my API channels to follow Airbnb's most popular cancellation policy so everything is consistent. The popular Airbnb cancellation policy is 100% refund within 48 hours after booking and then a 50% refund up to 30 days out. Your current configuration hinders this approach across all channels because the cancellation policy is always tied to the arrival date. Can you please add a "days after booking" tab to the cancellation policy menu (tab in question circled below)?
Same here. Would be nice to be able to change this field.
This is a good idea, thank you!!
That's a great suggestion for inquires but we need it for communication with booked guests. This is for automated messages that we schedule as SMSs.
Totally agree. Whatsapp business is our daily business tool. It will be great to have integration with OwnerRez
You can add this yourself to your website. Do not need Ownerrez. Add the whatsapp icon somewhere in your website and hyperlink it to your property manager's whatsapp
Yes, we also need WhatsApp integration.
AGREED about Mexico!!! And also all over the world. We have vacation rentals in 5 countries - Italy (Venice), Mexico (Puerto Vallarta), US (Bend, OR), Canada (Whistler) & Australia (Sydney). My husband and I are also tour guides in Europe & all business communication is conducted through WhatsApp. America is really far behind in the WhatsApp game as a worldwide mode of communication.
I have already voted and not sure if I commented but we cannot SMS our European guests and so we use WhatsApp chat groups for them. Integration is really important because it's how we are all able to communicate. I'm also not able to SMS them their codes with OR because they have foreign cell phone numbers.
Agreed. Same in Mexico. Everything is done via WhatsApp. All guest communications happen in WhatsApp after the booking is confirmed.
PLEASE ADD THIS TO OWNER REZ!!! My property manager in ITALY REQUIRES all guests to send a WhatsApp message to the CHECK IN co-ordinator.
No, no news on the ongoing Booking.com API integration improvement work. I'd recommend following our product update blog for the latest updates.
Hi Ken, any update on this item ? For my specific use case, I am fine with the Booking .com API working as it is but to perhaps have an option in the API settings, to mark the surcharges as taxable before the Post to the OR DB of the data. This would allow my surcharges to come in naturally as Taxable instead of Non Taxable (since booking.com is charging Tax on them). Currently as a manual work around I have to go into each booking.com booking, convert to manual charges, change the surcharge to taxable, and then save it. This way the line pivot report shows the data accuracy. Thanks in advance.
Give the RedCarpet Waitlist a try. It's seamlessly integrated with your OR account. . . and it's free. You can get the Waitlist app without subscribing to the RedCarpet Guidebook app.
https://www.ownerrez.com/blog/integration-with-redcarpet-host
When trying to do a host review, by going from Booking into Reviews, in portrait mode you cannot tell which review link is for host. The “Reviewer” column is not displayed.
I tried changing size, attempted to scroll (it doesn’t).
But, when I rotated to landscape it is shown.
In this view, knowing which is Host and which is Guest is, at least to me, more important than "distribution", assuming that OR feels the need to limit fields. But a scrolling ability would solve it all.
Bump
This would be a great feature. We just had a few guests to do a call list but, we had to say we don't offer this feature at this time
WHOO HOO!!!! It's been so awesome to use the new setup!! Thanks as always OR Team!!
Hi James,
Thanks for writing in! The best way to get a new channel integrated with OwnerRez is to reach out to that channel and let them know you'd like an integration with OwnerRez established. Any third party app or OTA must utilize our APIs and typically when they see there is demand for the integration by having users reach out, that gets the ball rolling.
[This topic has been closed as a duplicate of another topic (Cancellation Policy: Refund X% is calculated on full amount for stay- rather than amount "paid to date")]
[This topic has been closed as a duplicate of another topic (Cancellation Policy: Refund X% is calculated on full amount for stay- rather than amount "paid to date")]
[Another topic was closed as a duplicate of this topic (Ability to correct the wording for cancellation policy)]
[Another topic was closed as a duplicate of this topic (Cancellation policy verbage)]
