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Suzee S

OwnerRez Team Member
Joined April 2023
120 posts
Topic

Feature Requests » Amenity tagging by room to help with Airbnb ranking algorithm

We have heard that rumor, probably from the same sources as you. We haven't heard that from Airbnb, and other than adding cribs to rooms, I see no mention of a specific type of tagging for cribs to r…

(Posted Jun 5, 2025 2:06 PM)

General Help and Questions » How to set renter agreement for only NON-airbnb/vrbo bookings?

You can 'assign' a particular Legal Agreement to select platforms: https://uc.orez.io/w/files/bb370c25f99d4c19807dcef4c1952269   If you're collecting any Point of Contact information or …

(Posted Jun 5, 2025 10:33 AM)

General Help and Questions » Total Rent versus Net Total

When it comes to reports, Total Rent should pull the booking line items labeled as Rent or Show as Rent. The Net Total is the total booking amount minus Host Fees. Host fees are typically assesse…

(Posted Jun 3, 2025 11:05 AM)

General Help and Questions » Multiple Rooms

If each is a bookable room, you would need 10 OwnerRez properties. Our pricing is transparent - you'll know ahead of time what your monthly bill will be! You can see pricing for 10 properties here: …

(Posted May 23, 2025 9:37 AM)

General Help and Questions » Changeover Restrictions - change for specific bookings

You can use the override function on the Rates Calendar to override the Changeover rules for specific date/dates. Here is a support article that will provide more detail: https://www.ownerrez…

(Posted May 22, 2025 2:30 PM)

General Help and Questions » Stripe and deposit holds

You're correct, the issue is due to 3DS requirements.  The bank decides if a transaction should be challenged via 3DS - most are, but not all. Owner Rez won't know until the bank asks. Once we get…

(Posted May 20, 2025 12:41 PM)

Introduce Yourself! » Hello from NSW, Australia

Hi Lucy - Welcome to OwnerRez! I hope you're finding it easy to get a Hosted Website up and running right out of the box. If you have any questions we can answer, don't hesitate to reach out at h…

(Posted May 16, 2025 11:11 AM)

Feature Requests » CuddlyNest Channel Integration

Thanks for the recommendation! Our developers have a pretty full plate right now, and they generally don't work on writing to new integrations. However, we do have an open API, so if you know anyone …

(Posted May 7, 2025 11:57 AM)

General Help and Questions » Ownerrez API and VRBO New Cancellation Policies (Jan 2024 & May 2024)

Hi Bradley, When you are API connected to Vrbo, you process cancellations and decline any Request to Book transactions in the booking in OwnerRez and it will sync with Vrbo and send any cancellat…

(Posted May 7, 2025 9:28 AM)

General Help and Questions » Last minute discounts

Hi Manel, You can set up a last minute discount in OwnerRez that will push out to Airbnb as a last minute discount, provided you follow the guidelines in this support article: https://www.own…

(Posted Apr 29, 2025 3:42 PM)

Template/Design Share » Website Design Company

Hi Doug, We have a list of website designers that can help you - take a look here: https://www.ownerrez.com/support/articles/wordpress-designers

(Posted Apr 29, 2025 12:49 PM)

General Help and Questions » Booking not showing up

Hi Steph & Adrian! I do see the booking in your OwnerRez account. If you're still having issues with this booking, don't hesitate to reach out to us at help@ownerrez.comand we'll be happy to …

(Posted Apr 28, 2025 10:28 AM)

Feature Requests » CRM Contacts - Filter by Property Booked

Hi Esther, Not yet! When this gets picked up for development, you'll see the status of the Feature Request change.  In the meantime, the workarounds mentioned still apply. And keep sharin…

(Posted Apr 28, 2025 10:24 AM)

General Chat » Moved from Lodgify to Ownerrez

Hi David, I see we also have an email from you that has been escalated to our engineering team. We'll follow up on that ticket moving forward.

(Posted Apr 24, 2025 10:24 AM)

General Help and Questions » POC form changes for new Airbnb off platform terms

Hey Cory, The POC text is not currently customizable. You could add a feature request for this. As an alternative, you can also add your explanation in your channel message where you've added t…

(Posted Apr 23, 2025 10:53 AM)

General Help and Questions » Any reason I shouldn't delete old inquiries without contact info?

Welcome Rich! For the most part, it's your account, your rules. As long as a quote hasn't been created for an inquiry, you should have no issues deleting it. If you have additional questions,…

(Posted Apr 21, 2025 4:27 PM)

General Help and Questions » email address for Airbnb booking to send rental agreement?

Nothing changes for OwnerRez Airbnb Channel connected users.  The method you use today to collect guest email addresses, security deposits and any other information is still allowed. Using  the {B…

(Posted Apr 16, 2025 1:13 PM)

Feature Requests » Different cancellation policies for different periods on the same property

We are currently working on the new Vrbo API and custom cancellation policies will be available in that release, which is currently targeted for later this year.

(Posted Apr 16, 2025 11:47 AM)

General Help and Questions » Pricing for a disabled property

Hi Cecilia, What about reviews, are they deleted when a property is disabled? Reviews for disabled properties are no longer displayed in your reviews section in OwnerRez, although they are st…

(Posted Apr 16, 2025 10:34 AM)

General Help and Questions » PCI compliance

There have been a lot of recent changes with PCI compliance requirements, with the start of the move from PCI DSS 3.2 to 4.0 becoming the new industry standard. OwnerRez is fully compliant with PCI 4…

(Posted Apr 16, 2025 9:51 AM)