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Suzee S

OwnerRez Team Member
Joined April 2023
120 posts
Topic

General Help and Questions » Report for average booking - Weekend vs weekday ?

You can run the Booking Detail report and export it to an excel file. Then feed that file into Chatgpt and ask it to tell you how many bookings you get on the weekends vs weekdays. Here is the pr…

(Posted yesterday)

Feature Requests » Owner Block Note

A couple of things you can do: Create a process that when you create a block for the property, or an Owner creates a block, you also add a descriptive title (i.e. Deep Cleaning Block). That title…

(Posted yesterday)

General Help and Questions » Email Trigger

Here's a Feature Request that a user started that appears to be a similar request. You can add your vote to this, if you haven't already! https://www.ownerrez.com/forums/requests/automated-way-to…

(Posted yesterday)

General Help and Questions » Email Trigger

Holly - While you can set up a template to email the report, you would have to manually create the report, attach it to the email and send it manually. The report you will run to get the informati…

(Posted 2 days ago)

Feature Requests » Vrbo channel message trigger for declined card payment

There are three system messages that automatically send when payments fail, shown in the screenshot below. These will work for your Vrbo bookings with failed payments as well. You can see these i…

(Posted Oct 8, 2025 10:29 PM)

Feature Requests » Multiple Quotes to Same Guest and Ability to Unblock Nights outside of Calendar

Thanks for clarifying! It's much simpler when the guest is inquiring and booking on your website. In this case, you can create quotes for dates past your normal availability window. You'll just h…

(Posted Oct 6, 2025 10:08 AM)

Feature Requests » Use Rezzy after Airbnb Inquiry Reply

Hey there - There is a Rezzy Feedback thread specifically for this type of feedback. Since Rezzy is still in beta testing, the forum I linked below would be the best place to provide this feedback to…

(Posted Oct 6, 2025 9:48 AM)

General Help and Questions » Old messages showing unread

Yes, we were aware that Airbnb was sending us notifications that messages had changed when there had not been a change in the message. Yesterday we rolled out a hotfix to avoid marking the old messag…

(Posted Oct 4, 2025 4:54 PM)

Feature Requests » Multiple Quotes to Same Guest and Ability to Unblock Nights outside of Calendar

I believe you're talking about quotes for Vrbo guests. While that looks possible, it really isn't. Here is our support article relating to Vrbo quotes:https://www.ownerrez.com/support/articles/channe…

(Posted Oct 4, 2025 4:42 PM)

General Help and Questions » Owner statements and Booking.com

If you'd like to drop us a line at help@ownerrez.com, (mailto:help@ownerrez.com,)  we can better help you there. When you write in, please provide a few example bookings (the booking number will…

(Posted Oct 4, 2025 3:46 PM)

Feature Requests » Minimum Charge - Minimum Charges

Hey Tony - Welcome to OwnerRez! This is a Feature Request and is still garnering votes. No decisions have been made regarding this Feature Request at this time.  Be sure to share this with othe…

(Posted Sep 17, 2025 11:27 AM)

Feature Requests » New Feature: Allow Owners to Manage Pricing/Discounts so PMs can focus on Operations

Hey Shawn - Thanks for this!  Your Property Manager has the ability to give anyone they choose access to specific properties to make changes in the Property Manager's account. You can reach out t…

(Posted Sep 15, 2025 10:35 AM)

Feature Requests » Automatic Review Response (Rezzy)

We have a specific forum post to add your Rezzy feedback to since this is feature is in Beta. You can add your feedback here: https://www.ownerrez.com/forums/rezzy-ai/provide-your-rezzy-ai-feebac…

(Posted Sep 15, 2025 10:27 AM)

General Help and Questions » Creating a quote for a certain price

Hmmm. When I just clicked on it, it brought up the support article: https://www.ownerrez.com/support/articles/changing-the-charges-for-a-quote You can also navigate to Help > Support Center o…

(Posted Sep 10, 2025 4:08 PM)

General Help and Questions » pdf reports for income

You can export the Booking Summary report into Excel and then manipulate the data from there if you need to. You can print that report to a PDF, or create any needed graphs from the data in Excel. …

(Posted Sep 10, 2025 3:52 PM)

General Help and Questions » Pet Agreement

We do not currently show any Pet Agreement custom fields. The methods described earlier still apply. You can set up a trigger and template to fire off a separate Pet Agreement if the booking show…

(Posted Sep 10, 2025 3:31 PM)

General Help and Questions » Name of vacation rental/ Title

Hey Jude - Welcome to the wonderful world of hosting! When you see the title on booking channels, that is coming from the property description Headline https://uc.orez.io/w/files/74a369e5fe0e4…

(Posted Sep 10, 2025 3:26 PM)

Feature Requests » Crewdogs integration

Hey Adam! All of our integrations are opt-in per property by design and I don't see that we'll likely change that direction for specific integrations. We want our users to be intentional about th…

(Posted Sep 10, 2025 3:05 PM)

General Help and Questions » changeover gap only after

I don't believe there is an easy way to accomplish what you're trying to do. It sounds like you only want to block the combined listing after a checkout, but possibly want to still allow any of the 3…

(Posted Sep 10, 2025 2:53 PM)

General Help and Questions » Exchange a credit card charge with a new one without canceling the Vrbo booking

Hi Mitchell, If you believe the card they used to pay for their booking was legitimate, then you may not need to refund the payments already made.  To have them add a new credit card for the b…

(Posted Sep 10, 2025 2:04 PM)