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Suzee S

OwnerRez Team Member
Joined April 2023
107 posts
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General Help and Questions » Creating a quote for a certain price

Hmmm. When I just clicked on it, it brought up the support article: https://www.ownerrez.com/support/articles/changing-the-charges-for-a-quote You can also navigate to Help > Support Center o…

(Posted 4 days ago)

General Help and Questions » pdf reports for income

You can export the Booking Summary report into Excel and then manipulate the data from there if you need to. You can print that report to a PDF, or create any needed graphs from the data in Excel. …

(Posted 4 days ago)

General Help and Questions » Pet Agreement

We do not currently show any Pet Agreement custom fields. The methods described earlier still apply. You can set up a trigger and template to fire off a separate Pet Agreement if the booking show…

(Posted 4 days ago)

General Help and Questions » Name of vacation rental/ Title

Hey Jude - Welcome to the wonderful world of hosting! When you see the title on booking channels, that is coming from the property description Headline https://uc.orez.io/w/files/74a369e5fe0e4…

(Posted 4 days ago)

Feature Requests » Crewdogs integration

Hey Adam! All of our integrations are opt-in per property by design and I don't see that we'll likely change that direction for specific integrations. We want our users to be intentional about th…

(Posted 4 days ago)

General Help and Questions » changeover gap only after

I don't believe there is an easy way to accomplish what you're trying to do. It sounds like you only want to block the combined listing after a checkout, but possibly want to still allow any of the 3…

(Posted 4 days ago)

General Help and Questions » Exchange a credit card charge with a new one without canceling the Vrbo booking

Hi Mitchell, If you believe the card they used to pay for their booking was legitimate, then you may not need to refund the payments already made.  To have them add a new credit card for the b…

(Posted 4 days ago)

General Help and Questions » Creating a quote for a certain price

Hey there! You can create a quote and then change the charges to mirror what you've agreed to with the guest. Here is a support article that will walk you through changing the charges on the …

(Posted 4 days ago)

General Help and Questions » How do I add an extra night via OR without going through Airbnb?

Tim - The proper and easiest way to add an additional night for an Airbnb guest is to do this through the Airbnb Resolution Center. Either you or the guest can go into Airbnb and request a change in …

(Posted Sep 3, 2025 11:09 AM)

Feature Requests » Owner Statement Confusion

Hi Derek - I see you also sent in a email to our HelpDesk and we are working on that for you. What you are asking as a feature request is already available to you in PMv2. We'll get that informat…

(Posted Sep 3, 2025 10:56 AM)

General Help and Questions » Achtung! Location: Sports & Adventure Activities show up as onsite Airbnb Amenities

Thank you for bringing this to our attention! It does show up on Airbnb under the Entertainment section of Amenities. I have requested our Property Field Quirks support article be updated to …

(Posted Aug 26, 2025 5:04 PM)

Feature Requests » Report/Trigger on multiple turns on the same day

Hey Kim! Have you also seen this Feature Request? It seems similar and you can also vote for this one if you agree: https://www.ownerrez.com/forums/requests/automated-way-to-send-text-reports-by-…

(Posted Aug 20, 2025 2:54 PM)

General Help and Questions » Pricelabs

Hi Habeeb - This is a question that would be best sent in to our HelpDesk so we can dig into the specifics. Please send an email to help@ownerrez.com and include an example of the quote we can lo…

(Posted Aug 20, 2025 2:36 PM)

Feature Requests » Timed Auto-Reply if No Response in 10 Minutes

Hey Karen, Also take a look at some other Feature Requests I found and see if they might be close to what you're suggesting! https://www.ownerrez.com/forums/requests/allow-email-triggers-to-be-se…

(Posted Aug 20, 2025 2:14 PM)

General Help and Questions » Channel Bridge down for 10 days

We recently released a new version of Channel Bridge, version 13.20, which has been working for most users. If you still have issues when using this version, please download the debug log and inc…

(Posted Aug 20, 2025 1:54 PM)

General Help and Questions » Direct message to forum member

As far as I know, you don't have the ability to directly message another forum member.

(Posted Aug 20, 2025 1:48 PM)

Feature Requests » Scheduled Trigger

The ability to be more granular with trigger times is covered in these Feature Requests - you may want to take a look and add your vote to these! https://www.ownerrez.com/forums/requests/be-able-…

(Posted Aug 20, 2025 1:07 PM)

General Help and Questions » How to Account for Payment Processing & Channel Commission Expenses when Channel Pays Owner Directly

I saw this answered directly in an email you sent to us, and thought I'd post that answer here as well in case anyone else is wondering the same! I understand your situation with co-hosting in a …

(Posted Aug 17, 2025 6:09 PM)

Feature Requests » Cleaning email report to cleaning company

Here are a few options for you if you haven't seen them: * Third party alerts - will send an email to anyone you choose when a booking is created, changed, or cancelled. * Custom Cleaner iCals -…

(Posted Aug 7, 2025 4:56 PM)

General Help and Questions » VRBO promotion

We did! You can already set up Early Bird Promotions and Last-Minute Discounts through the Vrbo API. The other components of the Vrbo Promotions feature is not yet configured to work for all API …

(Posted Aug 6, 2025 5:05 PM)