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When inquiries are turned into quotes, we are taking the listing site source and adding it to the quote. That was in the release you read about in our May blog post and it is working:
https://www…
(Posted yesterday)
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yesterday |
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Have you taken a look at our custom payment options? You can set these up to be available to your guests to pay for their stay. Here is a support article showing you how to set up custom payment opti…
(Posted yesterday)
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yesterday |
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Thanks for the request, Shannon!
For a current workaround, you could change the zoom on your screen to be something smaller than what it's currently set at. For example, the tags column doesn't d…
(Posted yesterday)
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yesterday |
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Please reach out to Nuki and let them know you'd like them to integrate with OwnerRez! Often they need to know there is interest from users of their product before they are willing to invest developm…
(Posted 5 days ago)
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5 days ago |
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Holly - This functionality will be released as an enhancement to the current inbox, so I'll close this request since it is being worked on.
(Posted Jun 15, 2025 1:46 PM)
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Jun 15, 2025 1:46 PM |
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You can use a Pending Status condition in your trigger. The Pending Status condition will work for an immediate or scheduled trigger. I've included an Immediate trigger example below.
If you'd li…
(Posted Jun 8, 2025 10:24 PM)
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Jun 8, 2025 10:24 PM |
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If the property does not already exist in Vrbo or Airbnb, we recommend setting up the property in OwnerRez once and then connecting it out to Vrbo and Airbnb. This way you only have to set everything…
(Posted Jun 8, 2025 5:05 PM)
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Jun 8, 2025 5:05 PM |
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Hi Jane - Welcome to the OwnerRez Family - we're so glad to have you!
It sounds like you're looking to send your housekeepers a monthly report of bookings. If you'd like to send them a list of boo…
(Posted Jun 8, 2025 4:50 PM)
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Jun 8, 2025 4:50 PM |
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Hey Scott - We've verified that if a guest leaves a review on the Vrbo platform, when it syncs to OwnerRez, you can respond to that review from OwnerRez and your response will sync back to Vrbo. We'l…
(Posted Jun 8, 2025 4:40 PM)
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Jun 8, 2025 4:40 PM |
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At this time, you can only change the wording in the blue box at the top of the screenshot you posted by navigating to Settings > Form Messages.
(Posted Jun 5, 2025 3:01 PM)
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Jun 5, 2025 3:01 PM |
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We have heard that rumor, probably from the same sources as you. We haven't heard that from Airbnb, and other than adding cribs to rooms, I see no mention of a specific type of tagging for cribs to r…
(Posted Jun 5, 2025 2:06 PM)
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Jun 5, 2025 2:06 PM |
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You can 'assign' a particular Legal Agreement to select platforms:
https://uc.orez.io/w/files/bb370c25f99d4c19807dcef4c1952269
If you're collecting any Point of Contact information or …
(Posted Jun 5, 2025 10:33 AM)
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Jun 5, 2025 10:33 AM |
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When it comes to reports, Total Rent should pull the booking line items labeled as Rent or Show as Rent.
The Net Total is the total booking amount minus Host Fees. Host fees are typically assesse…
(Posted Jun 3, 2025 11:05 AM)
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Jun 3, 2025 11:05 AM |
General Help and Questions » Multiple Rooms
If each is a bookable room, you would need 10 OwnerRez properties. Our pricing is transparent - you'll know ahead of time what your monthly bill will be! You can see pricing for 10 properties here:
…
(Posted May 23, 2025 9:37 AM)
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May 23, 2025 9:37 AM |
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You can use the override function on the Rates Calendar to override the Changeover rules for specific date/dates.
Here is a support article that will provide more detail:
https://www.ownerrez…
(Posted May 22, 2025 2:30 PM)
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May 22, 2025 2:30 PM |
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You're correct, the issue is due to 3DS requirements.
The bank decides if a transaction should be challenged via 3DS - most are, but not all. Owner Rez won't know until the bank asks. Once we get…
(Posted May 20, 2025 12:41 PM)
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May 20, 2025 12:41 PM |
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Hi Lucy - Welcome to OwnerRez!
I hope you're finding it easy to get a Hosted Website up and running right out of the box. If you have any questions we can answer, don't hesitate to reach out at h…
(Posted May 16, 2025 11:11 AM)
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May 16, 2025 11:11 AM |
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Thanks for the recommendation! Our developers have a pretty full plate right now, and they generally don't work on writing to new integrations. However, we do have an open API, so if you know anyone …
(Posted May 7, 2025 11:57 AM)
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May 7, 2025 11:57 AM |
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Hi Bradley,
When you are API connected to Vrbo, you process cancellations and decline any Request to Book transactions in the booking in OwnerRez and it will sync with Vrbo and send any cancellat…
(Posted May 7, 2025 9:28 AM)
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May 7, 2025 9:28 AM |
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Hi Manel,
You can set up a last minute discount in OwnerRez that will push out to Airbnb as a last minute discount, provided you follow the guidelines in this support article:
https://www.own…
(Posted Apr 29, 2025 3:42 PM)
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Apr 29, 2025 3:42 PM |
