Meet Besty () , your new autopilot AI assistant.
AI powered guest messaging, guest retargeting, and inquiry follow ups to maximize conversion. Auto-upsell gap nights, bookend nights, and early checkins. Real-time guest sentiment scores, conversation summaries, and instant translation. Advanced KPI dashboard to...
SuiteOp () is a solution that brings automations to your short-term rental or hotel operation and integrates seamlessly with your OwnerRez account. Get unparalleled guest experiences at scale and manage your entire operation team in one platform.
Easily connect your OwnerRez account with SuiteOp for efficien...
.../support/articles/trigger-example-booking-channel-reply-request-contact-info) support article for more information.
Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...
...s, but you can still dress them up with personalized field codes and light-hearted emojis.
Here is a quick look at how the above SMS template looks in preview mode:
Not a fan of emojis? No worries, edit that part out!
We used the {BADJOPEN} field code to display open adjacent nights both before and after the booking. However, if...
...e through Vrbo, to begin with, so that our system knows how to deliver your response back to the correct Vrbo thread.
Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...
...of costs are likely to attract more interest from potential guests.
California users subject to California Assembly Bill 537 () , effective July 1, 2024, may find that surcha...
...ite
* Month (default)
* Owner
* Property
* Quarter
* Week
* Year
* If selected, you have the option to Compare with previous years.
* 5 years before
* 4 years before
* 3 years before
* 2 years before
* Year before (default)
* Same year
* If selected, you can choose to Display absolute values (dollar amounts) or Display relative values (percentage) changes over the previous time...
...e Booking Overview > General Info > Door Code. Other options exist for Generate, Sync, etc., so you can change the code or resync to the lock.
When and how do I send door codes to my guests?
When you send door codes to your guests is entirely up to you. Some hosts sent that information 7-10 days prior to arrival, while other hosts se...
...them by email, channel, or phone to send a personalized email offering discounted gap nights for their upcoming trip.
Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...
...them by email, channel, or phone to send a personalized email offering discounted gap nights for their upcoming trip.
Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...
.../support/articles/trigger-example-booking-channel-reply-request-contact-info) support article for more information.
Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...
...NAME}
Body:
Hi {CFIRST},
Thanks for booking {PDISPNAME}!
I just noticed that the {BADJOPEN} your reservation is still available.
Would you like to add additional nights to your reservation for 25% off? If you are interested, please reply to this email.
Talk to you soon and thanks for choosing {PDISPNAME}!
{MYFIRST}
If you're wondering what those field codes do, check out the field code...
OwnerRez has partnered with Google Vacation Rentals () (GVR) to provide a channel integration connection between the two systems. This allows OwnerRez users to handle their GVR listings and bookings efficiently.
Unlike Airbnb and Vrbo, GVR does not host a live booking engine but rather displays your property listing...
As an experienced STR host and OwnerRez user, the developer of RedCarpet Host () set out on a mission to create tools that are smarter, easier to use, more affordable, and provide a better guest experience. A great example is their innovative and thoughtfully-designed guidebook builder which turns a dreaded t...
WOW Mike Eash!!!
Thank you so much for this valuable information. I've contacted customer support before, but you win in the way you responded.
You provided:
1: what's happening,
2: why it happens that way,
3: options to choose from,
4: consequences of the options, and
5: how to do it.
I've had other customer support responses that aren't nearly as thorough and I truly appreciate the respect!...
...d they rave about the differences. Here are some examples.
"Hostaway had some bugs and limitations and over complications on the money collection and quote to guests etc." Julia on Capterra (April 2022) ()
"To be honest, I had that day to implement and I had a call with Hostaway and they blew off the call, so I signed up fo...
...very cost-effective for single or small-portfolio STR owners.
* Guesty tends to be priced for larger property managers and can get expensive (higher monthly minimums, per-property fees, add-ons).
2. Flexibility & Customization
* OwnerRez gives you full control over renter agreements, custom email templates, integrations, and automation.
* Guesty is powerful but less customizable at the granu...
I love OwnerRez! They stay up to date with the ever-changing industry trends and best practices, and ensure their user base stays updated as well.
Alternatives considered: Lodgify
Reason for choos
