...o prevent unauthorized parties, Vrbo's new features, insights from Utah's short-term rental study, Airbnb's new host fee structure, a proposed STR tax in Colorado, and the top winter destinations for 2025. Let's dive in.
Airbnb rolled out its anti-party system ahead of Halloween weekend to help hosts prevent unauthorized gatherings. (
...Service Pricing
ProConnect Service clients may choose to add on the ProTransfer Service () for an additional $150 for the first 2 properties, $50 per property for properties 3-9, and then $25 per property for each additional property.
Number of Properties ProConnect Only ProConnect + ProTransfer
First 2 properties $5...
...ort/articles/widgets)
* Adding OwnerRez widgets to WordPress ()
Timeline:
0:00 - Introduction (#0)
0:44 - OwnerRez setup (#44)
2:15 - Widget creation (#135)
2:48 - Shortcode creation (#168)
3:54 - Widget install (#234)
4:47 - Import calendar and set up payment methods (#287)
6:56 - Walk through booking as a guest
7:45...
...ou want - your business should have one identity.
To add or create a customized theme, users can navigate to Settings > Branding & Legal > Theming.
To create another theme, click the + Create Theme button.
This invites users to enter a new name, phone number, contact...
...wnerrez.com/settings/fielddefinitions) ! This is under Settings > Custom Field Definitions.
* Webinar: Focus Session - Fields and Custom Fields ()
* Types of Field Codes (#types)
* Custom Field Definitions (#field-defs)
* Quote Acceptance or Renter Agreement Signing Configuration (#quote-accept)
* Guest Experience D...
.../enahnced-damage-protection-common-issues-questions) . What is the deductible for Damage Protection?
There isn't one - the program obligation applies first-dollar. Note the minimum claim amount is $25.00 - but, if you have an approved claim for $25, you'll receive the whole $25. Who is the actual protected party, and who makes claims?
The OwnerRez subscriber who owns the OwnerRez account that p...
...pport. Gather details and photos to assess cause—normal wear, guest fault, or pre-existing.
Handling Early Check-In Requests
Early check-in is on a case-by-case basis and must be requested within 2 days of arrival. If it is more than 2 days before arrival, point out the timeline to the guest. Otherwise, escalate a task to check the availability of early check-in.
Handling Missing Keys
If th...
...Discounts > + Create Discount > Advanced Discounts () > Custom Discount) can be set up with a 50% off discount if a guest books 2 nights.
From there, concentrate on how you present this BOGO discount in your marketing—you can still refer to it as a BOGO-style deal i...
Transform your short-term rental management with Hostvana, a powerful and customizable AI solution. 🦾
Hostvana's AI automates guest communications, manages access timing, filters guests, and coordinates cleaning and repairs, providing streamlined and efficient operation.
* Key Features and Benefits (#features)
* Steps for Integ...
...y managers retain higher booking revenue. Crafted for ease of use and backed by data, Direct Booking Tools enhances direct booking performance with precision and clarity.
This tool could drive measurable conversion rate and reservation margin improvements by emphasizing the direct booking premium. Real-world case studies confirm how eve...
AutoRank Concierge () works seamlessly alongside OwnerRez to help property managers maximize visibility on Airbnb, increasing bookings and revenue, without adding extra work to their plate.
The Concierge team securely accesses your listing data through OwnerRez, optimizes it with A...
BetterSTR () makes managing short-term rentals simple. Our platform combines four powerful tools—Guestbooks, WiFi, Upsells, and the in-room Companion—to delight guests, automate co...
CookinGenie () is a platform that connects personal chefs with guests seeking unique, personalized dining experiences. It enables guests to book chefs for anything from a taco night to 5-course French menu directly through the platform. Our chefs take care of everything –...
...d instruction from their CA, who is knowledgeable about the processes and features of OwnerRez. Types of Certified Advisor Badges
Current badges include:
The Account Setup badge signifies expertise in setting up and configuring an OwnerRez account, enabling users to accept bookings. This certification means the CA knows how to set up...
Subject
New Airbnb Cancellation Policy Changes Body
Hi [first name]!
We're writing to inform you about upcoming changes to Airbnb's cancellation policies (
...POC Form so that the phone number field is left blank *AND* is a required field, so that hosts can continue to reliably collect guests' real phone numbers.
The Background
As of September 30, 2025, Airbnb is transitioning to issuing temporary phone numbers () for guests that are created at the time of booking and expire 2 days after booking.
Thi...
Actually it's probably a bit more complex than what you would provide but I've been thinking of a work around.
I have "2" properties, one is our rental home, the other is our rental car. I would love when someone books the house, to create a task to follow up x days before arrival to confirm they have a car rental. I do this manually now but to have an actual task especially when it's busy woul...
...-boards) say about OwnerRez versus iGMS.
Don't just take our word for it. iGMS users continue to switch to OwnerRez for unmatched support and industry-leading, lightning-fast connections with over 20 vacation rental channels. Here's what a few real users have to say about iGMS:
"iGMS randomly unblocked our property several times (we blocked due to long term tenant). This issue caused a bookin...
...g OwnerRez or have been with us for years. Skills & Experience
* Strong communication skills (written and verbal) with the ability to engage customers professionally.
* Technical foundation with 1–2 years in technical support or another customer-facing technical role.
* Customer-focused mindset; prior service or support experience is highly valued.
* Consultative approach to sales; experience...
