Subject
Historical bookings may re-appear on new PM statements. Here's why… Body
Hi [first name],
Thank you for using the PM module. We're writing to inform you of a small change coming to PM Statements.
Beginning October 20, PM Statements will prorate booking expenses by the guest paid percentage and the number of nights booked before the statement date. This change affects only PM Stateme...
This week's roundup covers Airbnb's global rollout of Reserve Now, Pay Later, a new World Cup host incentive, Vrbo's new optional weather guarantee, Airbnb's strong Q4 performance, and an Arizona bill that could expand local authority over short-term rentals. Let's dive in.
Airbnb announced that its Reserve Now, Pay Later option is now available worldwide for eligible listings. (
We're officially a month into the new year, which makes February a great time to pause, take a step back, and make sure you have everything in place to support your goals for 2026. ❄️
This month's webinar schedule includes live demos, Q&A sessions, and Focus Sessions covering the PM module. You'll hear from industry partners such as Happy Guest, Boostly, and American Snowbird, who will share prac...
We're excited to share some great news for OwnerRez users listing on Hopper. Listings that are live on Hopper may now also appear on Capital One Travel, giving your properties access to even more travelers and added visibility through one of the largest travel platforms available today. What does this mean?
Capital One Travel is powered by Hopper's underlying booking technology. With this recent...
OwnerRez's templates and triggers automate communication in your vacation rental business, reducing errors and improving efficiency. Personalize guest messages or notify third parties effortlessly!
Understanding how to set up triggers can be challenging. To help you get started, we've created a library of template and trigger examples for common scenarios during each booking stage.
Each support...
Although OwnerRez offers a wide range of financial features - from payment collection to tax tracking - OwnerRez does not handle any of your tax responsibilities on your behalf, such as remitting taxes, opening accounts with tax agencies, or filing taxes. Our Avalara MyLodgeTax integration enables you to verify your tax report, synced f...
OwnerRez offers many options and settings to help automate your short-term rental business. However, before you can do that, you need to set up your properties, settings, and business rules.
Complete the following steps before initiating any listing channel integration connections (e.g., Airbnb, Vrbo). The fastest and most effective way to set up your account is to follow the steps below systemat...
Even when you have default seasonal rates configured, you'll still use the Rates Calendar to review and adjust nightly rates and set changeover rules. This support article explains how to navigate the Rates Calendar.
Read our Setup & Configure Nightly Rates () support article for additional information.
* Nightly Rates Calendar (#calen...
We all want bookings - but how does a guest get there?
* Inquiry (#Inquiry)
* Mark as Spam (#inquiry-spam)
* Unavailable Dates (#inquiry-unavailable)
* Quote (#Quote)
* Filter Quotes (#filter-quotes)
* Booking (#Booking)
* Instant Bookings (#instant-bookings)
* Booking Information (#booking-information)
* Listing Sites and Masked Inquiries (#listing-sites-masked-i...
OR tracks the Guest Listing Site Fee (what Airbnb/Vrbo charge the guest) and shows it in the booking UI under Guest Balance -- but it's not available via the API.
Request: Add a read-only field like total_guest_listing_fee to the GET /v2/bookings/{id} response.
Why it's useful: Any integration doing booking analytics, revenue reporting, or direct-vs-OTA comparisons needs this number. Right...
OR tracks the Guest Listing Site Fee (what Airbnb/Vrbo charge the guest) and shows it in the booking UI under Guest Balance -- but it's not available via the API.
Request: Add a read-only field like total_guest_listing_fee to the GET /v2/bookings/{id} response.
Why it's useful: Any integration doing booking analytics, revenue reporting, or direct-vs-OTA comparisons needs this number. Right...
Just took a look at the New Booking Overview Page.
You asked for comments/suggestions...
You really need to focus on reducing clicking around OwnerRez screens everywhere, and this layout, while improved, doesn't do that.
An example to make the point:
You have a 'Change/Move' button over on the top right side of the screen. Why?
If I want to change the check-in time, I should be...
