Rezzy AI automatically reads your incoming guest messages, suggests intelligent responses, and flags important tasks, so you stay one step ahead without lifting a finger. Rezzy AI is designed to be the one and only AI tool you need for messaging within OwnerRez.
Rezzy reads guest messages within the Unified Inbox (e.g., Airbnb, Vrbo, SMS), detects requests, and creates tasks automatically. It analyzes every guest message for actionable items — like special requests, issues, or needs—and automatically turns them into trackable tasks. You can also create personalized Property FAQs (Frequently Asked Questions) for Rezzy to address your guests' most common questions. Using Rezzy AI saves you time while ensuring accurate and consistent guest communication. Rezzy can continue answering questions, including internet and Wi-Fi details, and check-out tasks even after guests arrive.
If you haven't already done so, read our Rezzy AI Overview support article.
Enable Rezzy AI
Enable OwnerRez's Rezzy AI by navigating to either Rezzy AI on the left navigation menu or Settings > Messaging > Rezzy AI and toggling the button to Turn on Rezzy AI.
You can also enable Rezzy AI in your account's Billing area.
Settings
Configure your Rezzy AI settings by clicking the right kebab icon and selecting Edit to make adjustments. This will instruct Rezzy on your desired tone, policies, and establish boundaries for responses.
Your Rezzy Settings allow you to add a custom Rezzy AI signature (such as Joe's AI Assistant), change the Messaging Mode, Escalation Behavior, Language, Conversation Tone, and more.
Messaging Mode
Rezzy AI Settings enable you to adjust the Messaging Mode (such as Suggest Manually, Create Drafts Automatically, or Reply Automatically).
By default, Rezzy is in Suggest Manually mode, giving you complete control to decide when, or if, you want Rezzy AI to create message suggestions by clicking on the Rezzy icon in the Unified Inbox.
You can also select the Create Draft mode, where Rezzy creates drafts for you to review, send, edit, or delete in the Unified Inbox.
If you've fully tested Rezzy and are satisfied with her responses, select the Reply Automatically messaging mode, which allows Rezzy to respond automatically either all the time or at designated scheduled times only.
Escalation Behavior
When Rezzy faces a question or issue she can't resolve, you can choose how you want Rezzy to respond in those cases.
Whichever option you choose, Rezzy will always generate an action item for you to handle later, similar to Rezzy-created Tasks.
Signature
While it is your choice, adding a signature to all Rezzy AI responses can be helpful, as it helps guests understand that they are speaking with Rezzy rather than the host directly.
Conversation Tone
You can customize Rezzy AI's conversation tone and signature so replies match your personal style. Rezzy AI is already trained to be helpful and friendly. However, you might want to give Rezzy more guidance by adding additional instructions for message suggestions in the Conversation Tone field.
Language
By default, Rezzy responds to guests in English, but if configured to do so, she can respond in the guest's language if they use a different language.
Properties
If you want to restrict Rezzy to certain properties, you can select them in this section.
While you can restrict Rezzy from responding to individual properties, Rezzy AI is an account-level feature that applies to your entire OwnerRez account when enabled. Note that restricting Rezzy to specific properties does not affect the pricing of the premium feature.
Sandbox
While we've spent a lot of time training Rezzy AI to extract the correct information from your existing bookings and properties in OwnerRez, we recommend that you continue to train Rezzy yourself.
Once enabled, play with Rezzy in the Sandbox to experiment with questions. To improve responses, add information in your property descriptions, FAQ's, property info, etc.
Log
Rezzy AI logs all Message Suggestions from the Sandbox and Unified Inbox.
Disable Rezzy AI
You can disable OwnerRez's Rezzy AI by navigating to your account billing area and following the instructions in the Turn Off Premium Features section of the Cost & Fees support article.