Transform your short-term rental management with Hostvana, a powerful and customizable AI solution. 🦾
Hostvana's AI automates guest communications, manages access timing, filters guests, and coordinates cleaning and repairs, providing streamlined and efficient operation.
* Key Features and Benefits (#features)
* Steps for Integ...
...y managers retain higher booking revenue. Crafted for ease of use and backed by data, Direct Booking Tools enhances direct booking performance with precision and clarity.
This tool could drive measurable conversion rate and reservation margin improvements by emphasizing the direct booking premium. Real-world case studies confirm how eve...
AutoRank Concierge () works seamlessly alongside OwnerRez to help property managers maximize visibility on Airbnb, increasing bookings and revenue, without adding extra work to their plate.
The Concierge team securely accesses your listing data through OwnerRez, optimizes it with A...
BetterSTR () makes managing short-term rentals simple. Our platform combines four powerful tools—Guestbooks, WiFi, Upsells, and the in-room Companion—to delight guests, automate co...
Destin Breaks () is a boutique management company that has been managing upscale beachfront vacation rentals in Destin, Florida, since 2016. Their ultimate goal is to create an environment where every guest can enjoy the perfect vacation. Can you tell us a little bit about your history?
I bought my first beachfront vacation rental in Destin, FL in 2016. It quickly...
...rental headlines reflect the continued investment and growth in the vacation rental space. Let's take a look.
Exclusive Resorts has taken a minority stake in Accor's Onefinestay () , expanding its presence in the upscale vacation rental sector. The move signals that major hotel brands still see plenty of r...
...-boards) say about OwnerRez versus iGMS.
Don't just take our word for it. iGMS users continue to switch to OwnerRez for unmatched support and industry-leading, lightning-fast connections with over 20 vacation rental channels. Here's what a few real users have to say about iGMS:
"iGMS randomly unblocked our property several times (we blocked due to long term tenant). This issue caused a bookin...
...g OwnerRez or have been with us for years. Skills & Experience
* Strong communication skills (written and verbal) with the ability to engage customers professionally.
* Technical foundation with 1–2 years in technical support or another customer-facing technical role.
* Customer-focused mindset; prior service or support experience is highly valued.
* Consultative approach to sales; experience...
...software application.
Reasons for Switching to OwnerRez from Hospitable: OwnerRez had the ability to optimize a hosted site for seo and more in depth customization overall." Sean on Capterra (Jan 2025) ()
"The product is very well designed and built. I'm coming from another PMS to OR and I'm constantly delighted by the features I...
...ds failing.
They either fail when the guest inputs their details onto the OR page and the guest is left with a permanent ‘processing please wait’ while nothing happens.
Or….
They fail on the 2 factor challenge when the deposit is held.
I’ve got 25 properties running through OR and this seems to cause a failure on 60-70% of my bookings.
It’s driving me nuts.
My latest discussion wi...
Set up for instant booking. Pet fees are working fine on Airbnb, but not being added on Vrbo. $100/pet/stay 2 pet max. On Vrbo, I don't get pet info until I receive Point of Contact and Rental agreement.
Is there a way to make get the Vrbo to include pet fees as specified?
If not what is the best approach for requesting guest fee? (logistically how do you contact request and accept addit...
...1. Send, Edit, Delete icons (and now thumbs up and down) are tiny and close together. It's too easy to accidentally hit send instead of edit.... Could there be a confirmation before sending?
2. Could we add a due date to a task? and maybe even flag when due?
3. Definitely need the ability to copy either all of the FAQ sections from one property to another or even more appropriate lo...
...n about Rezzy, and what I was really seeing was the introduction of two separate additions to OwnerRez, one I could really use, and one I have little interest in. They are:
1) Task Management
2) AI Message Responding (and task creation)
I encourage OwnerRez to separate these two features of the product. Task Management would be a great addition! AI handling of customer inquiries? For m...
an event email to my cleaning people if I receive a rental for the coming Wk, Day, Month Also exit cleaning reminders.
*CLEANING is the # 2 most imporatant event for property manager aside from Sales.
Acoralbay.com
Don
Awesome! Thanks for these fixes and improvements!
I noticed in the new method of creating Surcharges and Discounts that the position value is no longer an option. Are we moving away from that entirely? by Alece (/forums/users/347386462) – Sep 2, 2025 11:03 PM (UTC)
Thanks, Alece! Not at all. Positions are still available on Supplemental and Advanced Discounts and Surcharges.
Anne, can you clarify how positions will work with the new Surcharges/Discounts then? by Alece (/forums/users/347386462) – Sep 3, 2025 2:28 PM (UTC)
Alece, I don't believe there was any change to how positions work in this release. Discounts/Surcharges continue to work as before by letting you arrange the line items in the charges (/support/articles/changing-the-charges-for-a-quote) grid....
...the same pleasantries and instructions at every interaction, this is not much of a heavy lift for the AI, and most hosts, being lazy like myself, will love it unless it acts badly or erraticly.
2. Will (hopefully) flag large issues before they get bigger. If a water leak, bad HVAC, noise complaint, or other major problem rears its head, reaction time is key -- both to get the issue fixed, but...
...he lease or pay the deposit. Can you determine the language setting on the device they are using? Like AirBnB. Then translate everything automatically? by John M (/forums/users/347454507) – Jul 19, 2025 2:40 PM (UTC)
John, some of our guest forms can be translated by the guest to their preferred language. For more information, see our International Guests (
...hing “doesn’t work” when in fact it just needs to be turned on.
The areas that AI could help me (and OwnerRez) with are (1) report generation so that I can produce reports that are useful for me (2) do things like “send an email to all current guests” or “send a message to any guest who will be staying over on Wednesday,” or otherwise bypasses current OwnerRez limitations.
I expected it t...
...hing “doesn’t work” when in fact it just needs to be turned on.
The areas that AI could help me (and OwnerRez) with are (1) report generation so that I can produce reports that are useful for me (2) do things like “send an email to all current guests” or “send a message to any guest who will be staying over on Wednesday,” or otherwise bypasses current OwnerRez limitations.
I expected it t...
