We understand that the information you collect and store in OwnerRez is extremely sensitive and extremely valuable to you. OwnerRez is dedicated to maintaining the security and reliability of your data, and that's why we've established data backup and retention policies to ensure the reliability and security of your data no matter what happens.
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OwnerRez has partnered with Hopper to provide a channel integration connection between the two systems. This allows OwnerRez users to handle their listings and bookings from Hopper efficiently. Hopper Homes is a growing travel app that accepts vacation rental properties worldwide.
* Listing Prerequisites (#prerequisites)
* Capital...
New Features
* Add new Quality Center dashboard for property metrics and includes Reviews, Listing Quality Analyzer (LQA), and, if Rezzy-AI is enabled, Guest Sentiment
Enhancements
* Allows hosts to select automatic Avalara transaction synchronization day of the month (1-9)
Design
* Improve Ask Rezzy support chat on mobile
Bug Fixes
* Ensure YouTube Shorts for Hosted Website photos...
Scheduling specific cleaning dates and times ensures properties are guest-ready, boosts turnover efficiency, and maintains a high level of cleanliness. Currently, OwnerRez offers a single scheduling option for housekeeping: you can specify a particular day and/or time for a property to be cleaned after a booking, which will be displayed in the booking popup in the ribbon and other displays.
We ha...
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Attending the Poconos STR Conference? Visit OwnerRez at Booth 38 Body
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Hosts value guests who book their property, and reaching out to thank guests improves communication. Follow these instructions to thank guests using OwnerRez templates and triggers automatically.
Check out our Template and Trigger Examples () support article for other guest messaging ideas.
Important: Don't use platform proxy emails, s...
Good guest communication is essential for a positive guest experience. Follow these instructions to send a Guest Arrival Information message template to guests.
Check out our Template and Trigger Examples () support article for other guest messaging ideas.
Important: Don't use platform proxy emails, such as "joe12345@messages.booking.c...
This support article explains how to import, export, and clear nightly rates, allowing you to then edit your rates in the Nightly Rates Calendar () .
* Nightly Rates Table (#list)
* Import and Export Nightly Rates (#import-export)
* Clear Nightly Rates (#clear-rates)
* Notes (#notes) Nightly Rates Table
The Nightly Rates Table...
Updating rates is time-consuming, especially for many or complex properties. Our Batch Copy Rates () tool simplifies this by quickly copying rates—including seasonal, spot, and minimum night rules—from one property to others.
To batch copy rates, navigate to Nightly Rates (Settings > Pricing > Nightly Rates, or Tools > Rate Calendar) and click on the Ba...
As of February 2026, Lynnbrook Classic (via BridgePay) is currently having issues. See BridgePay's Gateway - Outage - Under Investigation () statement.
Lynnbrook Classic is a deprecated payment method. It has been superseded by a new Lynnbrook Group option () which you can...
Reviews for your property can have numerous benefits for your vacation rental business, including increased visibility, improved credibility, valuable feedback, and a powerful marketing tool. Positive reviews from past guests can help build trust with potential guests and increase their confidence in your property.
Even if the review was initially made on Airbnb or Vrbo, your review responses mad...
Sometimes, incorrect credit card information is added to a booking, but you can delete credit cards on file in individual bookings and request a new credit card from your guest.
Users should avoid deleting guest credit card information unless absolutely necessary, as there is no way to undo this action other than asking them to re-enter their details or directly request payment with new credit c...
Quotes let guests follow the checkout process. Using OwnerRez quote acceptance ensures a signed agreement, payment, and scheduled security deposits. OwnerRez suggests directing guests to book this way, via a quote or a Book Now widget.
If a guest wants to book by contacting you, create and send them a quote, then have them complete the checkout process using the link in the quote email. You can...
Hello OwnerRez Team,
I’m an OwnerRez user and recently purchased a Vestaboard display for one of my vacation rental properties. I wanted to ask if OwnerRez might consider supporting an integration with Vestaboard through your API.
The idea would be to automatically display a personalized welcome message for guests based on reservation data from OwnerRez. For example, the display could show th...
Yavuz,
Broadcasting is a great functionality, thanks for that. Needless to say, it would be most useful when email is added in the future.
Also I don't think your system recognizes the Custom Sources. Our direct bookings are mapped to a custom source, and we don't see a SMS icon next to them. by Yavuz (/forums/users/347379316) – Mar 3, 2026 7:56 PM (UTC)
Thanks! We do have instructi...
Join us for a live Q&A! Please write in questions prior to the webinar so we can start off by answering those right away. Have questions about new features or what's coming next in OwnerRez? We'd love to hear them!
This session is focused on broad topics and feature discussions, not individual account troubleshooting.
