Integration With HelloHost

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We’re excited to announce our new integration with HelloHost, which lets users automate guest messaging with AI.

About HelloHost

HelloHost is the premier AI platform built for operators who want to fully automate their inbox. Instead of suggesting replies or handling only simple questions, HelloHost’s AI agent integrates with OwnerRez conversations and sends messages automatically on your behalf.

This is what HelloHost calls Autopilot: conversations are handled end-to-end without you needing to review, edit, or manually send replies. You only get involved when a real decision is required.

Behind the scenes, multiple specialized AI agents collaborate to handle different types of requests with high accuracy. Messages are sent from your OwnerRez inbox, and when your attention is required, HelloHost notifies you through the tools you already use: Slack, WhatsApp, or SMS, along with context and suggested next steps.

This approach goes beyond tools that only draft responses or answer basic questions. HelloHost is designed to handle real-world, operational situations, such as:

  • A guest asking to return after check-out to retrieve a forgotten item
  • Coordinating with cleaners or maintenance after a guest reports an issue
  • A guest locked out at night time
  • Managing last-minute changes, extensions, or special approvals

In these cases, HelloHost either resolves the situation automatically or escalates it with clear context and a recommended action, so you can make a quick decision and let the AI execute it.The result is a new standard for inbox automation. Many operators describe it as finally being hands-free from the inbox while still staying in control of the guest experience.

Features

  • Autopilot guest messaging (no drafts or review)
  • Integrated AI reply agents integrate with OwnerRez messaging
  • Integrated GX support agents sending you notifications and escalations via Slack, WhatsApp, email, and more
  • Minimal setup with no complex rule building (users just need a standard 30-minute Q&A session as onboarding)
Learn more about HelloHost’s AI guest messaging platform here.

Pricing

HelloHost offers simple, per-property pricing designed for growing portfolios, starting at $20/mo and scaling for larger portfolios. OwnerRez users enjoy a 30-day free trial, no credit card required.

Ready to Connect?

Get started with HelloHost by visiting here, and check out the OwnerRez support article for integrating OwnerRez with HelloHost.

3 Comments (add yours)

Cedric D
Mar 25, 2026 9:38 AM
Member for 4 years 4 posts

How is HelloHost different than using Rezzy AI?

Michael E
Apr 2, 2026 5:15 PM
OR Team Member Member for 1 year 34 posts

Hi Cedric,

I'll let Rezzy summarize the features of each for you!

HelloHost vs. Rezzy AI — Key Differences🤖 Rezzy AI (Built into OwnerRez)

Rezzy AI is OwnerRez's own native AI assistant, included directly within the platform. Its guest communication features include:

  • Reads every guest message in the Unified Inbox (Airbnb, Vrbo, SMS, etc.)
  • Operates in Suggest Manually, Create Draft, or fully automatic modes
  • Responds in the guest's language (if configured)
  • Answers questions about payments, security deposits, rental agreements, check-in/out instructions, Wi-Fi, etc.
  • Provides accurate pricing quotes for new and modified reservations
  • Automatically creates Tasks from guest messages for actionable follow-up
  • Includes guardrails — it won't create or modify bookings without your review
  • Also powers AI-driven guest sentiment analysis in the Quality Center

Rezzy AI Guest Communication > Unified Inbox > Messaging Mode > Booking Transaction Information > Quotes > Pause Responses

🏠 HelloHost (Third-Party Integration)

HelloHost is a purpose-built, third-party AI guest communication platform that connects to OwnerRez via an integration. Key features include:

  • Autopilot Messaging — fully automated, 24/7 responses with no templates or editing required
  • Full customization of tone, rules, delays, and workflows
  • Multilingual support for all languages
  • Smart Human Handoff — escalates complex issues via SMS, WhatsApp, or Slack
  • Syncs property and booking data from OwnerRez in real time via webhooks
  • Requires a 30-day free trial signup and a mandatory 30-minute onboarding call to get started

HelloHost > Steps for Integration > What Data is Transmitted

 

Cedric D
Apr 3, 2026 12:46 AM
Member for 4 years 4 posts

Okay thanks for letting me know Michael, so do we (OwnerRez hosts) decide which system to use since I assume there is no way for both systems to be used at the same time, correct? Does HelloHost, Rezzy AI or any other OwnerRez integration incorporate AI mediated phone conversations?