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Please write in to the Helpdesk so we can take a look - normally, you can pick those up using Channel Bridge for past bookings, and they come in automatically for newly-created ones.
I do not even get the proxy emails now after I did API. I did in professional host tool to turn the email option on already, but nothing is coming through. proxy or real email.
Ahhhhh, I'm going to have to eat some crow here. You're right -- because the gap is exactly 3, which is not less than the minimum of 3, the instead rule still doesn't kick in. It would kick in if the min was 4, the gap was 3, and then reduce it to 2. But since the gap is 3 which is the same as the min of 3, the rule doesn't kick in.
We'll look into adding a rules option for that.
OK thank you for this. I've configured the property 275476 in this way and there is a gap of 3 nights between 14-17 August, however, still doesn't accept 2 night bookings for this period.
Could you help me? Feel free to send a direct email if it's better.
Thanks a lot again.
Exactly!
If you set the gap rule to "allow a booking that fills the entire gap, at least 2 nights" -- then min nights will be decreased to allow 2 night bookings in 2 night gaps (but not 3 night gaps).
If you set the gap rule to "use this minimum instead: 2 nights" then min nights will be decreased to allow 2 night bookings in 2 or 3 night gaps.
OK let me clarify more. Normally our minimum stay is 2 nights but in summer in the season we set this to 3 in the following settings:
Length Restrictions
Minimum Nights 3
Minimum Gap Nights 2
So this setting makes it possible to get a 2 night booking for a 2 night gap but I can't get a 2 night booking for a 3 night gap.
So under the property rules what number I need to enter in the following setting to achieve what I want?
2?
During Gaps
Use this minimum instead...
Thank you in advance...
Do you have longer mins, where in gaps you don't want to give a 2 night min? If so, I see what you're saying there.
If two nights in gaps is fine, do a rule of "During Gaps, use this minimum instead: 2 nights" and it'll apply what you're wanting.
Thank you for the reply. If you added one more field where we can define what the gap is (e.g. 3 days, 4 days, 5 days) so we can choose to receive a 2 night booking for a 3-night gap (where our standard minimum night is 3) it'd be great. We could optimise and get more bookings in this way.
"for a gap of this length, use that min" - sort of several settings could be too tricky for you guys but the above suggestion might require a small effort and provide big win for us.
For the purposes of minimum night gap rules, those are targeting gaps where the available nights are less than the minimum nights for the period. The point of the minimum night gap rules is to make gaps bookable that otherwise wouldn't be bookable because of the min night rules by reducing the number of nights.
So if you have a 3 night gap and your min nights are 2 during that period, or 3, then a gap night rule will do nothing because the gap is not shorter than the minimum nights.
But if you have a 3 night gap and a 4 night min, then a 2 nights in gaps rule would reduce the minimum nights during that period. If you set the rule to use the length of the gap, at least 2, then you'd end up with a 3 night min because that is the length of the gap. Or if you wanted to override min nights to 2 regardless of the length of the gap, then it would end up with 2 in that case.
But either way, if you had, say, a 5 or 10 night gap in that 4 night min period, then the min nights in gaps would never apply because the min rule is not more than the gap length.
We don't currently have something like @Lydia mentioned where you can say "for a gap of this length, use that min" -- instead it's automatic based on what min you set and the gap being shorter than the min nights rule would otherwise be in that period.
As far as I know, if I set the Property Rules under Minimum Night Restrictions - During Gaps to 2 then it'll look for 2 night gaps between bookings. It'll not let a 2 night booking into a 3 night gap because what you're defining at this setting is minimum number of nights allowed in gaps but there is nowhere to define what "gap" means (how many nights between two bookings are considered as a gap).
Tarki said:
It'd be great if we could define the gap length between bookings and minimum nights for this gap. I'd like to be able to have 2-night bookings for 3-night gaps.But, you already can do that - it's in the Property Rules under Minimum Night Restrictions - During Gaps.
It'd be great if we could define the gap length between bookings and minimum nights for this gap. I'd like to be able to have 2-night bookings for 3-night gaps because it's not really very probable to have a booking that will fill up the exact gap. So we should be able to choose this parameter.
Ahh, yes there's not a format for individual fields or tags the stays report.
Tags are great for individual asks on a booking -- you can see them on the booking List view and if you export that view it will include tag columns.
I was just wondering whether there was a report that could pull out the custom fields 'separately' - ie. in a better format than all custom fields lumped together in one cell in the report. Specifically I need to get data out into a report to show 'housekeeping' items such as hot tub, bbq etc plus whether cleaning is needed either morning/afternoon when we have a quick turnaround - currently the only report I can get only shows the date of cleaning not timing which is less than ideal.
I'm just learning and finding my way around as I'm new to OwnerRez - I have discovered 'Tags' today so am seeing whether that is a better way to capture items such as hot tub, bbq, highchair etc...
Kellie
On which thing particularly? This thread covers 3 different feature areas.
We've decided not to include or add any further housekeeping-scheduling features in the foreseeable future. It turns out there's a lot of complexity there, and we have solid integrations with partners who do an excellent job of providing full-featured solutions for those who need them.
https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview
Is there any update on this? It would be very useful.
Hi
Are there plans to expand on this at all - so that (am) or (pm) could be included? it would be very useful in reports and also possibly Notes for cleaner?
thanks
Most likely, you can create an email template and trigger using our Field Codes to contain the required information, and automatically send the email to a specific email address.
https://www.ownerrez.com/support/articles/email-templates-and-triggers
https://www.ownerrez.com/support/articles/messaging-field-codes-walk-through
https://www.ownerrez.com/support/articles/field-codes
If you run into difficulties, please write in to the Helpdesk and we'll take a look.
Yes, that's normal, because Airbnb doesn't automatically send us payment information. You have to collect that from time to time using Channel Bridge:
https://www.ownerrez.com/support/articles/channel-bridge-bringing-in-bookings-from-channels
But, Airbnb doesn't post the payments until around the time of guest arrival.
There's not yet an automatic solution, but here's a guide for doing the deposit matchup: https://www.ownerrez.com/support/articles/reconciling-quickbooks-payments-with-deposits-that-have-fees-already-removed
Our condo has a front desk key service that you have to email the name, contact info and dates of new bookings to so that they can generate door codes for the guest at check-in. Is there a way to setup this email to be automatically sent to the front desk when a new booking comes in?
Just just got my first booking through airbnb and when I view that booking in ownerrez it shows the full amount owed and has a 'collect now' link. Do I need to do something to capture the payments or is there a setting that tells ownerrez that airbnb is capturing the payment?
Did you guys build a solution to this?
Ah - no, Airbnb never sends the guests' real email addresses, just Airbnb proxy emails. The OwnerRez system can automatically collect the real email addresses via the proxy emails using the Rental Agreement signing process, but you have to set that system up:
https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement
Well, we were able to see the property in an anonymous browser that isn't logged into anything at all. I suspect perhaps you may have a cookie issue?
No let me clarify: I meant email address of the guest!
Yes logged into my account I can see the listing. I only have the one active right now. If you go to a new browser that isn’t logged in, and search the area, my listing doesn’t appear. Could be an issue with Airbnb but since all my settings funnel there from ownerrez, I’m wondering if I have something setup wrong here.
I was able to check your account and see one of your properties on Airbnb - the other property is not connected in the API.
If you need more investigation, please write in to the Helpdesk and we'll see what we find.
This is normal - emails are not handled via the API.
Internal Airbnb messages are, though, and those appear in the Conversations and/or CRM > Inbox.
