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I figured that out - you click on "batch"  then click on the ones you want to approve or deny.

I'm still none the more clear on what or how this works.  I had an email a couple of weeks ago asking to join my share, i clicked on it and it just took me to the homepage of property sharing section. No where to approve. I do wish for better communications amongst us owners. Maybe once a share is started it could be given its own discussion board... to help us collaborate.  I dunno.   Just confused and throwing out randomness!

Can someone join more than one Property Sharing Group in an area?     I see people requesting to join multiple ones in the same area.  

It would be helpful if there was an email included in the request to join a property share.  You need a way to contact them to give them the widget computer code to add to their website.     

 

then you need to be able to verify that they added it to their website.      Not fair to have them on everyone elses pages if they do not add it to theirs.

 

 

Is there a way use this format if there is a booking through Airbnb?

Hello,

I am having a similar problem, except I have beyond pricing and my min nights is 30 days. All 3 sites (airbnb, ownerrwz and beyond pricing) say 30 days, so I not sure where to go from here. Any other suggestions?

Schlage Encode is now supported by RemoteLock and may be compatible with one or more other Lock Integration systems that OwnerRez is partnered to.

https://www.ownerrez.com/support/articles/integration-door-locks

 

Please email help@ownerreservations.com and be sure to include the ORB#### so we can look into this specific booking for you.

Hmmm, just got an AirB booking but pet fee did not happen. 
I have the pet fee set up in the two places noted in the article. - "the Suitability Pets option on the Amenities tab of the property, and the Pets Max of 0 (or otherwise) on the Rules of the property."  .... any ideas what I might be missing??

Thanks

We only currently support door locks that have their own API system built-in. Most of the Schlage locks use a "gateway" like Vera to operate. Some work directly but it's a moving target. We also tend to support (first) the lock types that most users have asked about. eRL, ResortLock, PointCentral and Kaba are now supported.

Schlage Encode works without a gateway. You can be anywhere and change codes, lock and unlock, etc.

Is Schlange Encode supported now? 

This would be a huge help to us. Not only for reporting but also to be able to see historical bookings when we don't have the guest name (as we no longer have access to the channels)

oops, just saw the updated info

This was amazingly helpful. I figured out the custom fields and they work just as you explained. So, problem solved.

Thanks so much. 

Thank you!  Didn't know there was even a order button.

Properties Order button select and drag the order you want. You can set an internal and external order.

Aloha Paul;

 

I see your response was back in 2018 and you still haven't "gotten on it."  This is an issue for us as well as we keep adding units to a certain complex and they drop to the bottom of the list instead of dropping in order.

Any input you might have would be appreciated.

Airbnb now includes Pet and Cleaning fees. I see that my cleaning fee has transferred over, but not my pet fees..or so it seems. Airbnb shows pets stay free and tells me all fees are imported via OR. Apparently not all.

Good news, pet fees are now implemented within OwnerRez for Airbnb API connected accounts!

"Pets stay free" is an irrelevant marker that is only on the Airbnb Dashboard, it is never displayed to guests. They only see "Pets allowed" or "No pets".

Per stay pet fees are now passed through to Airbnb. This is a flat rate fee that is applied to the booking whether they are bringing one pet or up to your property max. 

Per night and per pet fees are ignored, they will not be passed through. If you have this for other bookings, you can set that to apply to "everything except Airbnb" and then set up a separate per stay surcharge that is "only Airbnb".

The pet fee is added to the nightly rate like linen, resort, and additional guest surcharges. It will not show in Airbnb charge lists as a separate line like a cleaning fee would.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#pet-fees

 

HI Chelsea!

Use Case 1: Absolutely! One idea, you could modify your message to include a Booking field code in the message at the desired location. If you get to the booking in time, you could fill in some personalized warm-fuzzies into the Booking Field Code under the new Booking. If you don't make it in time, the regular message would send and the field code placeholder would not be included in the communication. So no harm, no foul. You can do multiple field codes in the same message... say for example, one for the first sentence and then one for the last.

Use Case 2: Yes, also possible! You could have separate Booking field code(s) for the pre-arrival message and do a similar thing. Again, the message could have most of the details needed for their stay so if you don't have a chance to personalize it using the field code(s), it could go out fine as scheduled and still be useful to the guest.

You set up custom field codes under Custom Field Definitions in Settings. If you do a custom Booking field code, you then would go under that Booking to the Custom Fields tab to define the specific info for Booking-based field codes.

Another example is, you can do Property-based custom field codes for things that are specific to that property but you might want to lessen how many email or Airbnb templates you need to build out.

Here's the support article on how to do custom field codes in messages with your guests --> Messaging - Create a pre-arrival email using email templates, triggers, and custom fields

-Shawn

Hi folks,

I am trying to do something that I used to do quite easily in smartbnb.  For the life of me, I can't figure out if it's possible to do in OR.

Use case 1: 

Guest books.  They immediately get the initial automatic message that their booking has gone through. In smartbnb I would set up this message to go out about 1 hour after booking.  That would give me a chance to go in and tweak it or personalize it a bit if I have time.  I might say "It looks like you pick a great weekend for snow!" or "I'm sure you and your furry friend will have a great time."  I would go in and tweak this message and either send it immediately OR save it and have it go out as scheduled.

Can I do this in OR?

 

Use case 2:

The other use case is similar.  Seven days before arrival I send a message giving them the key codes and link to my digital guidebook.  It would be great to be able to tweak/personalize that message if I have time, and keep the original schedule.  From what I can tell, I can tweak those message, but then I have to send the edited message immediately.

The ability to personalize message and still have the option to keep to the schedule would be awesome.  Is this possible? 

Thanks everyone!

 

 

 

Owners must treat each property as a separate entity and must have clear accounting for each. We are required by state real estate commission to supply a total for each separate property.  Can we please request this subtotal by property to be added soon?

Thank you! This is the most helpful response that I have received in posting this question across three different platforms :)

I combined companies and have two Airbnb accounts with separate emails. Let's call them Email-A and Email-B

I want to move two Airbnb properties from Email-A to Email-B.

Here is the thread on Airbnb

How-to•HostMerging multiple accountsFor one reason or another, you might have more than one Airbnb account. Unfortunately, there’s no way to merge or move information or bookings between them. Our advice? Choose the one you’d like to use going forward and deactivate or delete the other one. Any pending reservations on that account will be canceled, so be sure to wait until they’re complete before deleting it. Does anyone have any idea how to do this properly or work around the limitation from Airbnb?So far all I can think to do is disconnect and delete the listing from Email-A that I want to give up and then start it up on the one I want to start syncing on Email-B.Email-A has two rentals that will need to be dealt with, perhaps canceled and then rebooked under the new Email-B account.Thanks for any help and advice you can give.

Lynnbrook, Helpful. You have to have 1) rental agreement 2) renter's ID 3) all pertinent documentation (emails, texts etc). Chargebacks are relatively infrequent if you have a good rental agreement, and important things initialed via custom fields during booking (such as cancellation policy., no pet etc) so that renter cannot claim that "they didn't know". 

 

I agree I still hope that there’s some thing that you can do in the Owner Rez system so I can mark which Cleaner is doing what property and then have some sort of auto generated email or something sent to the cleaners maybe.. there are now so many systems that I am managing in different programs for different things from pricing to whatever it would be nice to be able to not have an additional system just to manage who is cleaning what rental.. 

Thank you for your reply. We currently use Turnoverbnb and it is very costly with our growing number of properties. Our goal is to reduce the number of programs and websites we are using for efficiency. 

VRScheduler handles scheduling very well, great pricing and product.

I’m getting started with ownerrez and have always used Airbnb and vrbo. I’m excited to start handling payments for vrbo and adding a direct booking site, and a bit nervous.

I’m curious how others have handled chargebacks and how helpful your processor has been, if at all. Which processor do you use and would you suggest?

I’m currently considering Costco/elavon and ascent.

Thank you!

This is a very old thread... Since it was originally written, we've decided not to add any additional cleaning features to OwnerRez.  That's because we have several partners that do a really first-class job of handling that kind of thing, and it doesn't make sense for us to use our resources duplicating their work.

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

was not my q-n, but thanks. Airbnb should worry more about party houses, lying scheming renters etc , not emojis in headlines. 

FWIW, emojis in a listing title are a violation of Airbnb's content policy, despite the fact that thousands of listings seem to be getting away with it. (If Airbnb really cared, you'd think they'd just block emojis from even showing up.)