General Help and Questions

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No, the VRBO integration will use whatever rates you have configured in OwnerRez and the spot rates will override any seasonal rates. VRBO make take a day to update with new rates, though, because of how their feed processing works.

Are you still seeing missing rates?

@Rich -- yep, we get the real email as part of the signing process automatically :-D

Right now each statement has its own balance. As bookings change they'll be updated on new statements, but the original balances won't change.

When you go to create an Owner Payout you can select multiple statements for the payout.

To find these, use the Filter button on the bookings list and filter for [None].

I think @BlueMtnCabins is referring to the Select By option at the top of the Season settings area -- you can choose to use the season by arrival, departure, or split across every day. Looks like you already have it set to split across (which is the default).

Hey Lauren! Right now our QuickBooks integration only exports the other side -- the bookings. We don't push commissions, owner statements, expenses etc. It's on the roadmap though!

I just checked on Safari 13 and I'm not able to reproduce any missing buttons. Can you try opening an incognito browser to see if there's an addin that's causing an issue? Also check your privacy settings and see if they're set to block a bunch of things.

If you're still seeing the issue, can you send a screenshot?

Oh, we know about this, believe me... the trouble is, there's like a million fields that need to be documented for all the various listing sites. :-/ We have an open ticket to get this done, but it is a big job. It'll happen though, I just don't have a timeline for it.

Boosting this in hopes an OR person can help us decipher exactly what feeds what. Thanks!

Welcome! Be patient - it's a process but well worth it.

If you have a personal email address entered on the Booking Overview Page for the guest, a trigger will go to that email. Anything you can do to get the guest's direct email is good because if you send triggers through the randomized email address provided by AirBnB some of your content may be blocked and in some cases no message at all will get through.

While it is good to communicate on the Booking Platform, particularly if you think you may have a problem with the guest or you just want to CYA, trigger messages seem to work better going directly to their personal email.

Also - try to get a verified email set up to help keep messages from going to spam:
https://www.ownerrez.com/support/articles/email-from-reply-to-verified-sender

When I set up triggers, does it send to the guests email address or the discussion thread through the channel?

do you have property URL set up under each property in OR? Properties> select a property > General Info

I guess I dont remember it being like that. lol "old brains" I always thought it showed the full year on the website. I figured it out but have received multiple emails and phone calls asking me how they can see my full calendar esp since the 6 months stops in June and they want the summer months. I guess I will have to teach them how to click the little forward button "wink"

I took a look, and it's working normally. It only displays 6 months at a time, but there are < > control buttons you can use to scroll backwards and forwards through the year.

Yes my owners website through ownerrez only shows a 6 month view. It recently changed. Now I am receiving emails asking me how they can see the full summer calendar. suziesunshinerentals.com

Please write this up as a support request to help@ownerreservations.com. Not sure what's going on with this, but it's easier to dig into that way.

You need to use our Verified Email system. That doesn't 100% solve this problem but it generally helps. Please reach out to the helpdesk for assistance in getting this set up.

Unfortunately no.

But if you create the first quote, you can copy it to create quotes for the other properties so at least you don't have to enter all the information in again.

You mean, a public-facing website? What's the URL? Normally the widgets only display a certain number of months, but you can move backwards and forward as needed.

When you install the Airbnb API, it's supposed to remove your Airbnb calendar syncs. You can add them back in again, but generally you don't want this - it'll just cause problems. Let the API handle the calendar data, it does that better than iCal does.

Hoping for later this year.

I have created a property search widget for my website but when I click on the search results, either the property title or the details button, it does not go anywhere or load that properties info. You can see it here:

https://soluxproperties.com/property-search/

I have also created an individual page for this property on my website which you can see here:

https://soluxproperties.com/sugar-beach-130/

How do I make this page display when I click on the property title or details button on the search results page?

Lately I have more and more occurrences when OR-generated emails end up in spam. I had several calls form renters saying they "did not receive" directions or door codes (which were sent on schedule). More often than not I ask them to look in spam folder and sure enough. They are there. I know nothing OR can do about spam settings but this makes SMS even more desirable.

mine? bluemountaincabins.com/ I have check out instructions under FAQ. Check in instructions are emailed as they vary slightly by property.
But if I wanted to, I could create a password-protected page(s) and email guests the link with password.

Just wondering if there a way to send 1 quote for a booking that takes all cabin on the resort? so i dont have to send the customer a quote per cabine?

My OwnerRez website is only showing 6 months. How do I change it to show 12 months? Thank you!

I didn't change anything with regard to calendar syncing with VRBO when I turned on the airbnb API, but I had not used airbnb previously, so maybe if you did you need extra steps. Seems to me though that Ownerrez knows you are using the API so probably does the right thing.

Did you use the Listing Quality Analyzer under the tools menu and confirm that your rates are as you wish?

So, I finally turned the AirBNB API on. What do i expect next to happen when a booking or inquiry comes?
Also I am unsure if I should disable the calendar integration now.

Can someone point to where I could find this information? thanks

I recall that texting is on the roadmap for future, but I realized yesterday I really want it now.

Had a guest text, email and call me at 11:20pm saying they couldn’t get into parking garage or condo. Of course Ive sent detailed instructions by email but guest had forgotten and was expecting these to be in the vrbo app which I don’t use at all.

Very bad experience to fly to a destination, then arrive late in evening and finding you cannot get in.

I’m thinking that I want my keycodes to be texted on the day of arrival at the checkin time I’ve configured, or maybe 30 mins early.

This guest did open 3 emails I sent, for rental agreement, extra payment request and the day before arrival with keycodes, but obviously didn’t read the last one, or forgot when they arrived.

I don’t see a way to fix the not reading email problem, It happens for some people. For me I think I’ve had 3 guests who called me while standing at condo door like this, fortunately I was awake for the first two. This is 3 out of about 100. But texting keycodes will surely be able to address these three and would probably help countless others from having to search for that 3am email from an owner those name they probably don’t remember.

When can we expect texting support, at least for broadcast messages like this? Can even say don’t respond, so you don’t have to worry about the return messages.