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OwnerRez is able to import any information that is sent using industry-standard iCal calendart sync feeds. If your sites support them, you can import those feeds into OwnerRez and they should work.
If your site sends inquiry information via email, it may be able to be automatically parsed as-is - just configure your listing on the other site to send your inquires to the correct inquiryspot address corresponding to your property.. If OR doesn't parse it, send us a support request and we'll take a look - it may be possible to fix it so it does.
There's no support doc on this, specifically. What exactly are you wanting to do?
Where can I learn/find info to how to do this on OR support?
How do I integrate my shoresummerentals and shorevacations listings? I see that you know about them, but all I'm seeing is that I need to contact them and ask them to work with you? Is there no other way to bring the inquiries through? If not, can I answer an inquiry using OR, so that all of the triggers/automated features work? What about the calendars?
Yes - actually, the default design setup uses page anchors internally anyway. You should be able to create, for example, an FAQ list of questions that link down to the answers.
Are bookmarks (Page Anchors) on a page possible on OR hosted sites? Like when you have different topics on the page and you click on a topic it takes you a different places on the page the there is a [Back To Top] link that take to back to the list of topics.
I think I DID IT!!! Whew...sorry about so many questions, but it is a slow slog finding where the answers are. I understand that the search engines aren't geared up for this, at least not the one on the "ribbon." Just seems as though I have to search in several places before I find what I need to create my specific tasks. But I'm getting there. Yippee
Found where to add the files, duh
I am trying to format firstly, a check in email, in which I include in the body text, a confirmation of their check in date/time, check out date/time. How would I format this? I am trying to do this in "create booking email template" and
Secondly, how do I create a trigger for this email to go out 5 days prior to check in?
Thirdly, I have two documents that always go with this email, a "check in" email with some fun info about The Cottage and a "check out" email with the check out tasks on it. They are both in PDF format, but I do have them saved in Word. How would these get attached to each check in email? I also like to attach them to the booking email confirmation?
thx
There is, actually - if you go into the Support area and use the search function there, it searches the forums too.
No, when reviews are displayed on your website, there's no link back to any OTA.
I was just wondering about why we'd need to download the reviews, but I see that it is solely, to place a link on our website, correct? Do these then direct them to the various OTAs? I don't really want anything to direct them to an OTA.
It would be useful, in my opion, if there was a search function for forum content.
You can try this on IFTTT.
Connect your google calendar to the ical feed from ownerrez
Use IFTTT and create a new applet
When THIS happens...
Select google calendar
Select “when any event ends”
Selct amount of time after the event
Select the calendar with the name of the OR feed
The do this
Select Proper Honeywell app, attach it by logging in
Then select set temp.
This *should work* and probably also works with NEST and Ecobee.
Wine and OwnerRez are perfectly paired!
That finally made sense, thank you! I was trying to figure out how to insert it into the actual agreement, and couldn't picture how this would work, but it does. I will soon need a nice glass of wine :) I have all sorts of things they need to fill out, with the pet addendum too, whew! Once the light bulb went off, it was fairly straightforward...still working on some other things, but that helped a LOT!
Debi:
Set up the fields you want by going to "settings", "Messaging" and "Custom Field Definitions."
You can set up fields for them to enter names, initial different parts of your contract, provide additional phone numbers, etc.
In the section called "Show During Quote Acceptance" make sure to pick that a response is required. Then use a combination of the "Name" and "Description" fields to tell the guest what to enter.
For example, I have a field named "Initial Here to Agree to Maximum Occupancy Clause" and the definition says "Guest agrees and affirms that under no circumstances shall the property be occupied by more than ten (10) persons AT ANY TIME during your stay. Over occupancy will result in immediate eviction and forfeiture of all rent and damage deposit."
So they know they have to initial and they know what they're agreeing to.
Once you get those fields set up, and have assigned them a number for the order in which you want them to be displayed to the guest, then you can go into your rental agreement and insert the custom field name merge code wherever you want it.
Hope that helps.
I'm pretty sure I have the check in/out times set up correctly.
HOWEVER, still looking for where I upload booking agreement, how does it get signed, I have it in both word and a pdf format, and I need various spots initialed if bringing a pet, as well as their current address, cell phone number and names of all the guests, (our city requires it).
I also want to know if I pull my abnb listing in, will the rates on either source change? I have higher rates on abnb than I do on my actual website or any of the book direct sites. I pretty much just want abnb to send me the inquiry and I reply, quote, etc. as usual, but then the booking is then generated on to ORez. The same with TA/Fk. Those OTA rates are higher than my book direct.
I also use the regional sites, shorevactions.com and shoresummerrentals.com (they are book direct) and will figure out how to integrate them another day.
I’m okay to do this but I don’t want the rental property’s phone number being used as a contact since it would be a guest answering.
Got it. Would it be rude to say it would be nice not to have so many places to go to set up rates and nights? Of course, I have no idea how to program so have no idea what I'm asking. ;) Thanks for the response on a weekend - will go delete nights in spot rates.
Yep, sorry for the scavenger hunt! Unfortunately "check" "in" "out" are all common words and don't work so well in a search engine :-/
All of the rules about the property are in the Rules section. That sets the defaults for new quotes and booking, and then quotes and bookings each have their own sets of rules so you can override for a specific one.
In this case you want to set your standard time on the property rules (so it'll show 4pm instead of "standard") and then the actual time on any bookings that are not 4pm (so it'll show "early check-in at 1pm").
For bookings, the check-in/out times are on the Dates tab with the Arrival and Departure dates.
The way it works, spot rates override seasons and the min gap nights override overrides everything else.
A spot rate can either have a blank min nights or have a min nights set. If you have a blank min nights on the spot rate, then the season min nights for that night would be used but the amount for the spot rate would be used.
It sounds like you've got min nights set on those spot rates so they're overriding the min nights from the season.
The easy way to fix that is to do what Rich suggested -- export the spot rates to Excel, delete all of the min nights values, and then import again. Then the season min night value will be used (of course make sure you've got seasons for all of the ones you clear out).
What if you put in the property's address and phone number? They are likely validating for some sort of US nexus on the address check.
UGH, finally found it, under Properties, then RULES then scrolling through it all. i can't imagine why when I typed in "check in check out time" nothing came up in the search, nor when I put in rental agreement. I'm usually pretty good at these things, but this is not an intuitive "tree" for finding the various pieces. I would think that in the "interview" part of the "next" would be, "here is where you find all of the parameters for your, rental agreement, your check in/out times, etc. I'm still searching for things that I would have thought would be right out front in the "check list" for beginners, new customers. Can't figure out quite a few things yet..so I'll be back I'm sure.
I am asking for the actual booking information, I don't want to have to scroll through the "times" listed for each booking. Also, since I have many back to back bookings in the summer, I want that to show on the calendar as a slash, not a full day unavailable.
Rich - I know that's an option, as is just using the rate calendar. But then I'm wondering what the purpose of the settings are for "Seasons" if I have to go thru all that to adjust my minimum nights. And if setting minimum nights doesn't transfer to everywhere, how can I know that setting an override for gaps will work?
Hi, Deborah. Fairly new myself and am not sure I understand your question. Are you asking about door locks or something else? I'm interested in learning whatever I can to make the process easy on my end.
Newbie, I am trying to edit my imported bookings and set up back to back bookings, check OUT 10AM and the next guest checks IN at 4PM. I don't see a way to change the "standard" on the check in/out portion?
I live in Canada and my rental property is in the US, so I would like to set up a US Stripe account, but they won't accept my home address or phone number. Has anyone else had this problem and how did you resolve it?
@Lydia B - I know that I'm able to import nightly rates and min nights using a spreadsheet, with the Spot Rates import, and it works for me. The spreadsheet has one row for each day, and each row has a column for the property, nightly rate and min nights. I think it's safe to have other columns to the right, but the order and naming have to match.
If your min nights doesn't vary this might be overkill for what you want, but it does work.
