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I had to issue a partial refund today for a direct-book guest and OMG IT WAS SO EASY to do on the OR platform!!
Can't wait until ALL my guests are direct-book!
Thank you thank you!
Monica
Is there a need for the remote lock subscription? What value does that offer if we just want the functionality of changing door code?
https://www.remotelock.com/edgestate-pricing
Any experience with the subscription?
A certificate will be generated automatically and a redirect will be in effect once you set up the DNS to point to the OwnerRez hosted website as outlined at the bottom of this article: https://www.ownerrez.com/support/articles/hosted-websites -- that may take an hour or two after the settings are in place to generate, but will happen automatically.
I had a look at your DNS settings and they're not going to OwnerRez at all currently, but to CloudFlare. Since you're using them as an intermediary, you'd need to set up the redirect on that end. Or change the DNS to point directly to OwnerRez.
Hello all,
I was wondering if there was any way to redirect all http traffic to the https version of the website?
Thanks
Doug
Thank you. Once again, OwnerRez support staff is outstanding. Worked.
I have the app and I am need to get back to working on it. We added a few properties over the summer, and the initial thought was to get those up and going. Right now I am dealing with having two overwhelmed cleaners. I am outsourcing the laundry and I want them to focus their time more efficiently. I want to use the app so I can give them specific checklists and ask for validation that these items have been reviewed and cleaned to standard. Will be happy to keep folks updated. I have been signed up for maybe 2-3 weeks but have not processed any cleanings through there. Not at a fault to the app or to Mr Duncan. I will reach back out to him and update this thread.
Have you set up the "rule sets" to indicate your high vs low season? I have just tried this today, eager to see what comes of it.
Do I need to have my merchant account set up before doing integration with HA? This thread is AWESOME.
I agree. I think a better use of your email list is ancillary services. In other words, if you do tours or something else, it makes sense to Market them. But I never got the idea that there are repeats and referrals in vacation rentals. How many times you never see them, so there isn't really any bond. There is in bed and breakfasts.
jfulciniti said:
@Regina H - If I can add one suggestion it would be to harvest all of your guests emails.I send out periodic newsletters to all former guests with info on our rentals and of course, a link back to my website.
Every little bit helps and repeat guests are usually some of my better guests.
Every time i looked at Smart (dumb) prices on Airbnb, it is ridiculous. Like they suggest that I rent a 3 bd 2000 sq ft cabin for $100 a night. yes, sure, I will just drop everything and do it (NOT). I will rather let it sit empty than rent to low budget crowd.
Go to Guests > Reviews -- looks like they are all marked not to be shown right now. Use the checkbox to select them all and then hit the Show button up top and that should fix the issue.
Yep, the configuration there is a bit complex. If booking.com passes a booking.com payment setting to us on the booking, that will override the credit card required setting on the OwnerRez settings.
Having difficulty.. I have reviews. When I create a review widget, in the preview, it says no reviews found. What am I missing? All my other widgets in preview work fine. Thanks.
So I reset my properties on ABB from my hardcoded prices to taking a flyer on ABB Smart Pricing
8ish properties there and not ONE booking in 3 days during peak season.
So I ask myself - whats wrong? I went in as a customer to see my properties. Sheesh
They are asking PEAK prices for stays the next two days. Way to catch those last minute bargain seekers.
OK, I turn off Smar Pricing and need to get PriceLabs activated!
@Regina H - If I can add one suggestion it would be to harvest all of your guests emails.
I send out periodic newsletters to all former guests with info on our rentals and of course, a link back to my website.
Every little bit helps and repeat guests are usually some of my better guests.
I am using Payments by Booking.com - they process credit card not me - there are positives (payments collected ahead of time) and negatives (secdep = collect cash at door)
However in your explanation in this link, I am not totally clear whether your processing CC payment explanation is them or me (or both) collecting payment.
https://www.ownerrez.com/support/articles/connect-ownerrez-t-booking-com
Hi Carlos, like JVTS said, you would use email templates and triggers to do this. Here are some support articles to get you started:
https://www.ownerrez.com/support/articles/email-templates
https://www.ownerrez.com/support/articles/pre-arrival-email-templates-triggers-custom-fields
Great write-up, Rich. Thank you very much!
Quick pro tip... You can see "which bookings have not signed" at any time by going Bookings menu > List view > Filter > Renter Agreement signed = no. It will show them on the ribbon view too if you're on that view. Great way of seeing which upcoming bookings are the deadbeats.
This is my first year using OwnerRes and we have 18 properties. I'm hoping to get best practices into what reports you supply to owners show the year in review. Total Gross or net income, all expenses, etc.
Can anyone share what they typically do using OwnerRez for end of year?
By trigger, you mean you have a discount created. There is no way add "not for holidays" on the criteria. However, you could target it to seasons. So if you create a season for each holiday (using the "specific date" type of season) then you could set the 15% discount to be "everything but" and then select those seasons.
By the way, instead of doing a 7 day discount, you could also set up a "Weekly" rate type instead that lowers the price to what you want for a week.
My opinion is that anything other than owner reservation hosted site for someone new to websites and or new to vacation rentals is going to find a lot more problems than they expected. There are things below the surface that a newbie does not think about.
After getting my tourism website up and running with a lot of work I put into it, then my web developer logged in with a virus on his computer that also wound up hacking my website. You become your own support team and you're probably not qualified.
Thanks. Will look into those. I have a full time job so working this around. Trying to get the property to pay for itself and be a vacation for us.
Can anyone help me please?
Anyone using the ResortCleaning app successfully?
I do same day bookings, haven't had a problem, did maybe 2 of them last ski season. But both were for 2 day bookings where I explained that they needed to book officially for 1 night (+24 hours in future) but once I saw the booking I'd import to "my management software" and they would see the correct dates reflected there. I imagine there might be a 24 hr wait period for vrbo for them to do some kind of background checking, or waiting for cc payments to process.
But as far as the agreement goes, I would just explain that I'm doing something outside of the normal guidelines for vrbo, and that the only way it will work is for the guest to book, and then look for and sign my rental agreement. And I'd explain that without the RA signed I won't provide the key codes. It shouldn't slow things down more than a few minutes.
I am going to be allowing same day bookings against my better judgment, and I am mulling having them sign it at check-in. There's no way to get them to receive and read and send it back to me in time. This is my first month and I need to get the revenue moving
Triggers and email templates
Hi,
I was wondering if there is a way to automate welcome messages that go through Airbnb with OwnerRez after a guest has made a reservation.
Thanks,
Carlos
I held off nearly a full year before starting to require a renter's agreement. Since I started about 2 months ago, I've had 15 bookings and 12 guests signed within 24 hours, most within 2-3 hours, and they didn't need any additional prompting. For the remaining 3 I had to repeatedly contact each.... Was kind of the same response with each case, I first sent a friendly email, then waited a few days, then sent another and called/left message. A few days later I called and then texted. In all three cases the text was what got it done, and each guest was apologetic about not doing it earlier.
I had been expecting there would be resistance at least some of the time to actually signing a document, but I have yet to see it after 15 guests.
So for anyone who is still on the fence about whether or not to use one, my experience says guests are okay with it. Of course I'll never know whether some person picked a different condo because I state that a rental agreement is required, but I suspect that's a pretty rate case.
I paid an attorney in Colorado, who I found online by google search, total cost was about $1,000. I did that because every state is unique, and I figured for a document I will use forever I might as well be confident that it's done correctly.
Not having a rental agreement would leave me with no recourse for pursuing a guest if damages had happened. And even for simple disagreements with the online booking sites like VRBO, having a signed agreement can be the difference between he said/she said disagreements. The agreement can clearly address cancellation scenarios, person limits and can establish penalties if they are violated.
Some final details - The folks at OR helped me get it set up with their electronic signature. Instead of initials on each page, the guest just signs once at the end. I did include a custom field where guests (mostly) put the names of their party which is useful.
Enjoy !!
