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I just switched from Stripe to Costco's payment processing. I investigated Lynbrook and they are certainly nice and %s are marginally lower than the consistent 3% I was getting with Stripe.
But Costco's percentages are even lower (especially with some extra perks if you have an executive membership to costco).
Set up was pretty painless with plenty of available assistance and hand-holding as necessary. I had been concerned about this because the companies Costco uses are huge (Elavon and Converge).
In the end, though, even if the %s seem minimal, the volume I do (and will do now that I'm processing my own payments through HA/VRBO API) made switching worth my time.
Hope that helps.
Thank you. I must have meant to enter min 2 gap nights nut somehow updated weekend nights? Not sure how that happened. Anyhow, I fixed it now and will observe.
Fractionally it is, but whether it is worth switching. to me wasn't worth a hassle
I currently use Stripe, but have seen some comments that Lynbrook is less expensive.
Sheron Scurlock
I just had an instant booking come into OR via VRBO. They paid VRBO $59 for the accidental damage insurance, but I noticed I will be charged $20 for it through OR. My understanding was they had to have an address given in order for the insurance to be purchased, and that VRBO was not providing that info to OR. Am I mistaken?
I don't want to be charged $20 when they have already purchased it elsewhere.
Thanks,
Sheron Scurlock
I almost had a fit! I also use this feature a lot to make sure my guests has opened the email, to send those seemingly "automated" messages that I can blame on the system but addresses a problem I'm seeing on security camera or someone has called me about, to created scheduled emails that I think will help explain or alleviate a problem. Could not find it anywhere! Glad I looked at the forum and others are also worried about this must have feature.
To provide further feedback:
I don't use Quotes or Properties or anything under the CRM menus much at all, they could be demoted somewhere and I wouldn't notice at all. Mostly, it's Bookings and Inquiries, Emails (to find out whether a guest even saw one of my messages), and then Settings and some Reports (which also would be better as a menu than a page).
This is happening because you have a min weekend nights = 2 rule set on the property. Since the nights in question are all weekend nights, and since the season doesn't have a min weekend nights setting, that 2 minimum is overriding.
My suggestion would be to clear the min weekend nights rule on the property. If it's the same as min nights, you don't need it -- you only need that when it's different, like:
min nights = 2 but min weekend nights = 3
?
Thank you!
THANK YOU. You guys rock.
Yep, it's back but under the Tools menu now.
Joining in to ask to please put it back :) I use it all the time and could not find it till visiting here
Thanks for the feedback! We're continuing to develop our strategy on managing email, inbox/outbox stuff, and that's very helpful!
In the meantime, we've put email history under Tools so you have a quick link to get back there.
Yes pleeeaaassee put it back. Or at least put it under the CRM menu. The new CRM menu isn't helpful to me at all but I obsessively check that email tab all the time to see if emails have been opened. I had a mini panic attack when it disappeared.
Hi, yes, I like to check it to see if the person has opened the email (love that feature), how many times they opened it is also informative. Sometimes like to go back to see what exactly I wrote to the guest.
Thank you,
Wendy
Hmm, I wonder if they recently changed something. Will research.
So when you go to OwnerRez, you go to Safari and then what? Are you opening it from a bookmark, and if so what's the starting URL? Or do you just type in https://app.ownerrez.com?
Thanks!!
Can you explain a bit more about how you use the email history day to day? We're planning on a couple of different features around that.
If you want guests info instead of booking related email, go to CRM > Guests and click the Export button.
Please give me a more detailed directions~ step by step~ to download specifically guests names, emails, and addresses
Ken T said:
Yes, that has moved. It's under Reports no, as the Email History report. Or you can use this link:
I have "leaf season" set up as 4 night minimum, Minimum 2 nights in gaps. I just got an inquiry for 2 nights and quote got generated and sent to smbyo inquirer.
I assumed what would happen the "rule violation" email would be sent, but no, "available" email was sent with quote.
Season: Leaf season (2019) 10/3 - 11/2 ( 4 night min, 2 in gaps)
Inquiry was for 10/25-10/27
Property: ORP31455
Inquiry: ORI802434938
Gap is way greater than 2 nights.
What is set up wrong? I have a feeling this is some recent occurrence.
ok, thanks
The problem is that the top bar is crowded already, getting more so, and there are more major features that need to be added. We have no choice but to do some reorganization. It may not make total sense now because we're midway through the reorg, but it should be more understandable when it's finished.
But you can always use the link posted above, from anywhere, if you use that feature constantly.
ok, that's not very convenient... I use that feature all the time and nice to just be able to go to the top tab, any chance of moving it back?
Wendy
Yes, that has moved. It's under Reports no, as the Email History report. Or you can use this link:
https://app.ownerrez.com/emails
Hi, not seeing a link/tab at the top to go to the page with all the sent emails are??? am I missing it?
Thanks,
Wendy
Hi Larry, I answered this via ticket I believe. You have to switch to the Search/Availability view for the home page. Then go into the settings for that and say "hide rate".
Hi Monica, change it on the property rules. Property > Rules > Change > scroll down to secdep section.
