General Help and Questions

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is there more info about Google cards? to they mean schema.org markup? only markup i found (and embedded) was for 'lodging business" and 'product".

houfy has quite a bit of owner involvement/push behind it. Tripz was created (sounds like) by some offshore company just trying to get listings. when they failed to have ppl to subscribe at $299, $199, $99 , they sometimes gave listings for free. Houfy is free from getgo and can be a decent replacement for those who are unable to unwilling to create their own bookable site.

I think this is normal.

but the responded email is showing in caszattcondos@gmail.com What am I missing? I've refreshed, looked in emails, clicked on emails, etc. I want to keep all communication through OwnerRez. Thanks.

Travel Guard says that guest can purchase the insurance up to the day they make their final payment. It doesn't appear the OR system supports that part tho. Can you clarify?

Marriot is getting into the home rental space! But I couldn't determine whether that is open to other owners or only property managers or only houses that Marriot itself will buy and offer:

https://www.fastcompany.com/90341340/report-marriott-is-getting-into-the-home-rental-gig-to-take-on-airbnb

They are all mapped automatically assuming the channel supports it. HomeAway supports almost everything in OwnerRez (and we support everything you can put on HomeAway). TA and Air have a much smaller taxonomy of amenities, but we match in what we can.

For direct booking, everything will be captured in OwnerRez automatically on the booking -- no sync or extra signature process after the booking is received because it handles all of that in the quote reservation process.

I'd recommend creating a test quote and booking with yourself as a guest -- that way you'll see the entire process.

It only requires the signing party, but you can add custom fields to capture more info about other guests: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

email to sms would basically be a service that converts email to text messages and sends them out. You'd put an email address into OR and the gateway would receive the email, pull out the relevant details and send it to the desired phone # via sms text.

I doubt OR is building a universal text option that would work with all systems, I don't think such a thing is even possible with so many proprietary messaging apps. I am pretty sure it will be a standard SMS based text that works based on typical cell phone text messaging.

Email to sms gateway, not sure what that is

I am assuming that it will be designed to universally designed to work on any chat app... What's App, Messenger, etc. Not an expert on that.

I am not aware of how amenities on owner res (per property) are mapped to amenities on Airbnb, TripAdvisor, HomeAway family, Etc.

When I define amenities on owner res, are they all mapped over to the OTAs automatically, or do I have to do a lot of redefining of amenities there to make them fit ?

Ok for those of us planning (soon) to use hosted websites for direct booking, how does all the information for guests get collected? Is it in the same format and methods as if it were from an OTA? Or some differences in behavior and method?

I mean the responsible party, the booking record, the agreement signing, the payment schedule, deposit, travel insurance, communication with guests, Etc?

"Normally folks only require the responsible/booking individual to sign, but you can send multiple links if you want."

Okay, thanks. I am still a few weeks away from actually being in the market. I know a lot, but it is still theoretical.

I have not actually LOOKED at how exactly it is appears when sent to guest. I assume it requests the full name of all adults, at least...

Nope, you only need one of the two. We provide both channel types in case you can only log in to one of the addresses, or have different listing numbers on different sites.

The built in templates are sort of a combined trigger + template -- you don't need a custom trigger for those. Things like booking confirmation for direct bookings, payment receipts, etc will be sent out when that event occurs.

"Using Custom Template" means you have overridden the default template for that email.

a) There's nothing unique about the signing process for Airbnb -- you can use the same method with other channels like TripAdvisor and booking.com that give you the platform email to send a signature link and get the real email address and the signature.

The only thing unique about Airbnb is they include that email address on the iCal -- the other channels need API integrated or channel bridge to get that email.

b) The signature process via the trigger and {BULEASE} link is exactly the same as if you went to a booking's Legal tab and did a request e-signature. They'll enter contact info and sign, and then the signed .PDF is emailed to the guest, to you, and stored on the booking's Legal tab.

Normally folks only require the responsible/booking individual to sign, but you can send multiple links if you want.

c) You can query the booking List to see booking date and whether the agreement is signed. You could also create a reminder template/trigger to yourself to follow up if they haven't signed in a certain period after booking, and then contact/cancel as needed.

Yep, we're in talks with Airbnb for the API connection -- just need partnership approval from them to move things forward.

Channel bridge is part of the channel management module which is $10 + $1/property per month. That includes all of the channel integrations -- API integrated channels (HomeAway, booking.com, TripAdvisor, CanadaStays) as well as the channel bridge for Airbnb and HomeAway.

The amenities in OwnerRez are based on the HomeAway model with some additions, so it should match that pretty close.

We don't have direct integration with Expedia, but if you're on HomeAway with instant book enabled they can distribute those listings over to Expedia automatically.

Currently the only way to do that is if you have an email to SMS gateway and use that in the email TO.

We're working on direct SMS integration which is due out this summer.

Stupid question, but if I already have VRBO set up in channel bridge do I need to set up Homeaway as well? Thought they were basically the same. Thanks!

Is it possible to have templates go to text instead of/as well as email?

Tripz or houfy?

Anyway, I think listing on these gnat sites is mostly a distraction. Just HA, AirBNB, Booking.Com, Craigslist maybe TA should be the focus. Everything else eems like noise.

There were only about 7 listings in my STATE

I have been listed for free a couple of years. 0 inquires or bookings.

OK, maybe stupid question. There are a lot of defined email templates here. Are (many of) these live and will happen as defined, or does each one need to be wired to a trigger? What does the "Using Custom Template" mean on each row?

https://app.ownerrez.com/emailtemplates

I have a few questions related to Email Templates (& Triggers)

The following link is about emailing an Agreement to someone via AirBnB using a real email address
a) is there something unique about AirBnB and not the other OTAs? e.g., if they do not supply the guest email address either?
b) when set up, how exactly does the signing (by all guests as required) + getting this agreement back + having it stored within OR work?
c) how is this supposed to be set up so it gets the agreement back within the right time (like, within 24-48 hours)? And perhaps cancel the booking if they dont?

https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement

I looked for my small town and vacation rentals. Tripz is #17 on the page (last) and then of course, you are listed there along with everyone else. Don't see any value in paying to be there. Probably better spending that money on google or bing adwords for your VRs specifically!

1) I would imagine that it would be pointing to your website rather than being treated like AirBnB or HomeAway. (guessing?) So if you have a website, it shouldn't matter.

2) Why use them? They charge monthly at different levels. If you want a direct-booking type listing site, why not use the free Houfy.com?

Has anyone used Tripz.com? Any issues syncing calendars?? Thanks!