General Help and Questions

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I'm creating/modifying email templates but notice that when I insert a custom field definition and then preview it, the inserted field appears on a line by itself, even if it is in the middle of sentence. What am I doing wrong? (If you can, preview my template called "NBH Initial Template" to see what I'm talking about.) Thanks!

Thank you, will retest!

FIXED! We were able to locate it fast, patch it and push a release for it. Try it now and that shouldn't happen again. Great find.

Thanks, I think I am on the roll finding things :-) I am setting and testing rates for 2017, so that is how I found this.

@u0999: I don't think you're wrong. I think you found a bug. I can definitely reproduce it on my end and have no immediate answer. I'll have to get back into the lab and huddle on this.

...or using the new Hosted Site feature being deployed by OwnerRez in (literally) a few days. ;-)

Google sites does not support many things anymore. They do have iframe widget but you need to find one via trial and error as it is created and submitted by users - not by google. I could not find one that would work with booking/inquiry widget. You are better off going to a diff. provider like ehost and for a small fee (like $90 for 3 years) have a normal site. just my opinion anyway.

Now I am having strange thing with weekend/weekday night rate.
My weekend nights are defined as Thu, Fri, Sat, Sun. My weekdays Nights are defined as Mon, Tue, Wed.
Here is a quote from the rate tester 3/1 thru 3/7 2017.
Rent 1 night (3/1) during Low season Winter 2017 at Weekday Night rate $145.00
Rent 5 nights (3/2 - 3/6) during Low season Winter 2017 at Weekend Night rate at $169.00 per Weekend Night $845.00
I am not sure how is it counting 5 weekend nights if I have only 4 weekend nights defined in a week? The nights of 3/1 and 3/6 should be weekday nights, not weekend nights?
What am I doing wrong? thanks

Thanks, this is helpful

Not automatically but you could do Booking > Send Email and prepare a template to send them every time. Here's one that I've seen some users send out. VERY effective and the Airbnb person almost always responds:

(create a template with this)
-----------------------------------
Subject: Contact info and renter agreement for {PDISPNAME}

Body:

Hi {CFIRST},

I have entered your Airbnb booking into our main booking system. Thanks again for booking {PDISPNAME}!

I was wondering - could I have a real email address for you? The current email address I have for you looks like this:

{CEMAILPRIME}

That's what Airbnb provides to us, but it's difficult to send you the information we need to send using that (parts get stripped out). If you could give me a real email address (Gmail, Yahoo, etc) I would greatly appreciate it.

I already have your phone number of {CPHONEPR}, so that's great!

Also, could you take a second to click on the following link. This will open a renter agreement that we ask all guests to sign before coming out to {PDISPNAME}. Since it's a mountainous area, we like to make sure guests know the rules - some extra liability warnings that Airbnb doesn't cover in their general agreement.

{BULEASE}

This needs to be done as soon as possible. Please let me know if you have any questions.

-{MYFIRST}

Guest Support
{MYCO}

-----------------------------------

You'll want to tailor that to your own liking, but it works well. The BGEMAILPRIME field fills in the Airbnb proxy email address that our system scooped out of the iCal field.

You may want style it so that hyperlinks and bold font show up, like this:

(click this to open a big version)

I set this up a few days ago and got our first booking with AirBnB last night! It synched flawlessly. Thanks, this is a huge time and stress saver!!!

Question: Is there anyway to automatically request the person that booked to put their real contact information into the OwnerRez system after they've booked? This makes it easier to communicate and develop a long term relationship with our customers.

Any thoughts/advice is appreciated.

Damon

Ahh, good point. Right now only the owner notifications can be sent.

I'll work on a hotfix to add the third party alerts as well.

Do third party alerts go out when a booking is imported from an iCal calendar (e.g. AirBnB)? The reason I ask is I use 3rd Party alerts to trigger programming of my Z-Wave Locks so I need them to fire on importing calendars and these calendars synching bookings.

This is now fixed. Try those same dates again in the Rate Tester and it should work now. Looking into that discount issue...

Awesome catch on the bug, u0999! Found it and we're dong a hotfix for that as I speak. It had nothing to do with seasons. It had to do with the way Weekday Night was being determined. Found a small edge case there. Great find!

Thanks,

Another question - I want to add a specific discount but NOT on stays that include certain holiday periods. But I noticed that if the stay dates are split between 2 periods (one period that is eligible for discount and another period is not), the discount still shows up. Even though I do not have this discount ticked on the holiday period (it is ticked on adjacent non-holiday period). I tried to change priorities but that did not help.

example:
I have Cleaning fee discount on weekly stays during "Standard" , "Late Summer" and other periods. I do NOT want to give discount if stay includes "Labor day" period (Aug 31 - Sep 4). I have discount unticked on "Labor day" period, BUT if I run a quote for Aug 28 ("Late summer") through Sep 4 ("labor day"), the discount is still there. Am I dong something wrong? Thanks

@u0999: We are looking into this. I did reproduce your issue and I notice that there is a "Weekday Night" that should be covering that Wednesday (August 30, 2017). Probably a small edge case that may be slipping through the cracks after our recent big rate engine update.

I have 'late summer" period defined as Aug 20 - 30, 2017. Aug 31st is beginning of "premier" (holiday) weekend.
I have weekly and weekday night/weekend night prices set for "late summer"
When i test prices, what is happening is this:
1. if rental period starts on Aug 30, the night of Aug 30 shows 0 price; the subsequent nights have correct price.
2. if the night of Aug 30 falls in the middle of rental period (ex: Aug 28 - Aug 31), the night of Aug 30 is not a 0 price.
3. if the period ends on Aug 30, (ex: Aug 24 - Aug 30), Aug 30 price is 0 again.
happens on both properties. I checked the rate periods - periods do not overlap. My next period starts on Aug 31.
I have tested everything, cannot think what the reason is. Thanks in advance for any help.

I looked at the May 20-25 issue, and I believe this is happening because you have rates entered in the wrong "Spring" season. You actually have two different "Spring" seasons created but the name on both is "Spring". One of those "Spring" season applies to Regency Tower but the other one doesn't. Try deleting the extra Spring and just have one (and make that one is set to work with all three properties).

Hi Susan,

You want to set a rule on the season to not allow less than 7 days. To do that, open the season and fill in the Minimum Nights field under Length Restrictions settings. This will override the property default rules just for that one season.

Thanks for the quick response. I don't allow less than 7 days in the summer. How should that be addressed? Also, did a quote for May 20--25 and no price quote was displayed.

Hi Susan,

I took a quick look....

I do see some issues. I notice for instance that if I pick your Regency Towers property and do some dates in June 2017, nothing comes back.

And I see why that is... While you have seasons entered, the only rates that are set for those seasons are incomplete.

I see a Week rate of 1700 for instance for Regency Towers but no Nightly rate. The Week rate could be used if you set the "pro-rate" value to "any nights" so that it will cover 2 or 3 night stays in addition to 7 nights.

Other than, that give me some specific searches, and I'll tell you exactly why the rate isn't coming up right.

Hi All,

I've set my 2017 rates, but when I attempt to execute a quote, the charges for the night are not populated. Can you look into this and let me know what you find?

Thanks!
Susan

Will do! I'll be over the southern border for a day but will try when back.

Thanks

@Paul: a bunch of updates went out this morning. One of them was a pro-rate setting on rates. You can now fine-tune prorate up/down/both and it now covers ACROSS split season periods. This shouldn't completely fix the problem you had here. Can you do me a favor and test it?

FYI - on that weekly one, set pro-rate to "extra nights" and then set the extra night amount to 115. Then add a weekly rate to the other season, set pro-rate to "extra" and set the extra to 130. In other words, don't worry about a Nighly rate. Just set 115 and 130 as the pro-rate adjustment itself.

May have to borrow that. :)

Yep, I had responded from your account after I was testing the holiday settings :-o. Fixed it now so I don't sully your good name ;-).

Yes, "unsubscribe" is what I meant. As long as you don't have any holiday surcharges, and it looks like you don't, then the holidays don't affect your rates.

That seemed to do the trick for now, thank you. Looking forward to a fix. :)





haha...funny that response was posted under my name. ;)

That seemed to do the trick, thank you.

And to be clear, the only way I saw to "turn off" holidays was to "unsbuscribe" from them.

Cheers

I see exactly what's going on here... we have separate settings for minimum nights and minimum holiday nights. Since you have blank in holiday nights, and President's day is that weekend, it's picking up the holiday blank and overriding the normal minimum.

All logical and stuff from a computers point of view, but it doesn't make much sense in the real world.

I've got a fix going in with our new prorate engine to make the min holiday nights be same or greater than minimum nights overall rather than overriding it. That'll solve this issue.

In the meantime, you could either turn off holidays or set the holiday min nights value the same as the min nights value and you'll get the validation you need here.

Still nothing aye? I'd sure like to implement this on my website. Again, would it help to flash my account start fresh?