General Help and Questions

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Todd, you can also find canceled bookings under the general search as well. If you know the name (or any part of it) enter it up top in the search box.

That returns all records that match and shows a "[CANCELED]" indicator on any that are canceled.

Hi Todd,

Go to the Bookings menu, then change the view to "List" view.
You'll see a grid of all your bookings. You can sort, page and filter the grid.

Under each column header, there is a filter option. Look for the filter option under the Total column. Click that filter and change it to Any Status or Only Canceled.
That will show you a list that includes canceled bookings.

HI I THINK I MAY OF ACCIDENTALLY CANCELLED OR DELETED A WRONG BOOKING, HOW DO I SEE A LIST OF CANCELLED BOOKINGS N THE WEBSITE, I SAW AN EARLIER THREAD OF GOING TO BOOKINGS AND THEN TO A GRID OF SOME SORT BUT I CANT FIGURE OUT WHAT THAT MEAN. CAN SOMEONE TELL ME HOW TO SEE A LIST OF ALL CANCELELD OR DELETED BOOKINGS. THANKS

You caught us during an update deployment last night. This problem affected quote charge editing only, not booking charges. It's now fixed.

Let me know if it works on your end.

just created a quote for a potential renter. When I attempt to adjust the rental rate, I get a server error. Please let me know when resolved. Thanks.

Looks like Google Sites doesn't allow iframes in their HTML box: https://support.google.com/sites/answer/2500646?hl=en - Our widgets use an iframe to embed the content in your site, so they won't work in the HTML box.

It looks like they do have a way to write a custom "Gadget" (https://developers.google.com/google-apps/sites/gadgets/site_gadgets) that would allow you to embed, if you know HTML/javascript etc, but no drag and drop way.

We do support a bunch of other site builders, for example Wordpress, WiX, Weebly, etc. -- basically anything that allows you to embed HTML. There are guides for all of those here: https://www.ownerrez.com/support/recommended-reading/sites-widgets

Anyone use Google Sites for their website? Since I now maintain an unrelated website on Google Sites, I was going to create my rental website on that platform. But, I cannot get the widgets to work there.

cheers,
-JJ

Try entering a negative expense? I believe that will work, but can't swear to it. So under the top PM menu, click expenses, record expend and set the amount to negative. Then do an owner statement (preview only) and see if the negative expense shows up. You can also enter expenses on the booking directly. If PM menu is turned on, open any booking and click the expenses tab. Just a thought...

Hi All, There are times we receive money on behalf of the property owner for incidentals (i.e.. Electricity consumed by the renter) How do you credit this amount to the specific property?

Thank you - I just had to shrink size to be able to go to the bottom of the page and select.

There should be a "Last Month" value near the bottom of the period selector. That's a bit confusing with some being called "Previous 3 months" and then that being "Last Month", so I'll see if we can tighten that up.

Also, at the very bottom of the period selector there is "Custom Range" -- that'll allow you to put in whatever range you want.

For tax and payments
On Period to select
Would like to select a From and To Date
I file tax by the month - usually the end of the month - not due until
the 22nd of the next - but have been away 3 weeks - which throws the
report into the next month.
On the drop down, am not able to select month - to get last month only.
Can select previous 3 months -- but not previous month.
This is what I used - generated a complete report - copied to Excel sheet
and deleted first two months-- could not do that for the tax report though.

Yep, it is highly requested.

Were you able to get the main rates view filtered by property? That should help, at least. You can also sort that table by season as well, to see the rates in chronological order -- to do this, click on the Season column header.

Hope you can get that individual rates table developed soon! I'm cross-eyed trying to check my rates on 4 different properties. There has got to be an easier way! So far, love everything else about your site but the inability to see my rates, in chronological order, for each individual house is a joy killer!

I wanted to follow-up this...

There is definitely a way to add automatic discounts for certain lengths of stay.

Let's take Paul's exact example:

1) customer stays 4 nights, a discount of 10% per stay is given
2) customer stays 5 nights, a discount of 12% per stay is given

Go to Surcharges & Discounts (under Settings), click Create and then fill it in like so:

1) Set the type to Discount
2) Set the name to "4 night stay discount"
3) Set the amount type to Percent and the amount to 10%
4) Set applies to Per Stay
5) Under Criteria, change Bookings to Specific Bookings
6) Set the booking criteria to 'Number of Nights' is 'equal to' and set the value to 4 nights

It should look like this:
Then Save!

Then add another for 5 nights or 6 nights or whatever you want. You could also make a range of them so that the same discount applies to greater than 4 nights but less than 7. Play with the criteria a bit until you get what you want.

Always use Tools > Rate Tester to make sure your rates are coming out correctly. I just tested this and I see it working like so:

Hey Ella,

When I was attempting to implement something that I thought would work I ran into snags as can be seen in this thread: https://www.ownerrez.com/forums/general-help/pricing-help

Since, I haven't revisited the issue because the setup was becoming consuming...

When I get it setup to what I think works, I'll definitely share. :)

Hi Paul,
Could you let us know how you achieved it? That would be helpful :)
Ella

It does and thanks for the reply.

I'll play around with it a bit more. Cheers...

Hi Paul, no not dead! Got buried under some other tickets... Let me tell you what I know so far.

The problem is the split-across-season dates that you are using. If you try arrival/departure dates that are in the SAME season, it should be fine. For that, you might need to specify a 3 night, 4 night.... 7 night rate and then the nightly rate (1 night) would kick in for nights above that. That's if "pro-rate" is turned off.

But when you have your arrival/departure dates splitting across two seasons, the rate engine is pricing EACH side of the season individually.

So let's say that a 3 night stay splits across a season with 2 days in the first season and 1 day in the second season. It's looking at the first part and looking for a 2 night rate for that season "section", and then looking for a 1 night rate for the second season section.

I talked to the dev team about this. We already have a To-Do on the roadmap, from someone else, to add a setting that allows you to select whether you want split-across dates to use the total night count when figuring rates or the night count for each section of season. I think that would also fix what you're looking for too.

In the meantime, I would put your rates back to 3 night, 4 night...7 nights and the nightly (1 night) to what you want past that, with pro-rate turned off on all of them. That will do exactly what you want AS ALONG AS the nights don't fall across two seasons. For the rate instances when the season split occurs, you could manually change the charges on that quote or booking.

Another alternative, for the time being, is to set season to NOT split across but use the arrival date or departure date to pick the season for the entire booking. That would also solve it for you.

Does all of that make sense so far?

Is this topic dead? Not possible? orrrr

I was able to do it on VRBO's pricing tables but wanted to wean off HomeAway/VRBO...

Please let me know, thanks.

Good question! We don't have a separate rate sheet yet, but we're working on it.

In the meantime, you can go to the rates section and filter it by property to see everything that applies to a property. For example:
... click the "All Seasons v" value under Property and check one or more properties to filter the list just to that property.

We don't have a full doc on those, but the defaults are usually good -- let me know if you've got any additional questions here.

Bedroom restrictions is for properties that have different rates based on the number of bedrooms for a booking, using the bedroom table in the rates section. If you don't have a property where guests can book individual bedrooms, you can leave it blank and ignore it.

Creation restrictions lets you define your lead time for bookings. In other words, when someone makes a booking or inquiry, how far in the future does it have to be for you to be able to get cleaned and accept it. The default (1 day) means for any given day we won't accept same day bookings, only next day bookings. If you set it to 0, we will accept same day bookings. If you want more lead time, you can increase the value -- a week would be 7 nights, etc.

Where can I see a rates table for each of my properties so I can tell if I've entered them correctly? Thanks!

Is there somewhere on the website that describes what some of the rules mean, specifically room restrictions and creation restrictions? I'm not sure how to respond to those. Thanks!

Awesome!! Thank you!!

two thumbs up!

Sorting by period is now available on both seasons and rates.

You don't sound obtuse at all! :)

I created a short screen cast that may help explain what I am trying to do. Maybe it's not possible at this juncture?

Here is link to the video: https://youtu.be/R1wMLx_f2tw

I'll leave video up in case someone in the future want to reference this thread.

Cheers,

What I am trying to do written:

-Min 3 nights @ $600
-Beyond 3 nights, a tiered pricing begins up to and including 7 nights
-Anything beyond 7 nights, a flat nightly rate gets applied...lets say $115

Paul,

I took a look at your account again.

What I think you're trying to do is something like: charge 600 for 3 nights, 700 for 4, 900 for 7, and then the 115 for additional after 7.

Those amounts may not be exactly right, but it's the pattern.

I disabled both your Nightly rates (the 130 and 115). I then checked the "pro-rate" flag on your 3 Night Minimum rate.

So now when you have 1 or 2 days (whether spanning multiple seasons or not) it looks for a nightly rate, doesn't find any, and will use your next biggest rate which is the 3 Night Minimum.

Take a look at that and let me know what you think.

Hi Paul,

I took at your rates and what you were talking with Chris about. There are a couple things that stand out.

1) On the issue where you are spanning two seasons (October and November) our system is figuring the rates within each season because your settings are "split across". You could select to "use arrival day" or "use departure day" which would keep the rates within one season. If you want rates to "split across" seasons", our rate engine will split the days in question FIRST by season and then attempt to put in the correct rate for each seasonal chunk of days. We have a To-Do on our list to pro-rate based on total number of days instead of the days only within that season.

2) You've said that the nightly rate should be minimum of $200 but I see nightly rates that you've entered that are lower. Go to Settings > Rates and filter the Type column "Night". You'll see two nightly rates for 130 and 115. if your minimums are $200 (at least certain times of the year) then you need a 200 nightly rate in there.

I feel like I'm probably not understanding your intentions very well, so sorry if this reply comes across a little obtuse.