General Help and Questions

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Percent of rent doesn't appear to be available for code-based discounts. :-(

We're on the phone with VRBO now, my booking agent/PA has been working on this for the last couple hours. I'll keep you posted.

I am observing this same issue as we only use VRBO (red conflict for every booking). I do not see a way to create a specific ical feed with just bookings taken directly in OR for example, which would be what is required here. Is this possible?

GVR does not allow positioning.. What you can try  is tick "percent of rent" on the discount set up and that should take care of it. 

Hello! We are hesitant to use API and are having the same conflict issue. Just to make sure I understand correctly we can make a custom calendar, then exclude the current VRBO bookings, and that should fix the conflict? Thank you!  

Hi Cheryl, we do plan to expand our automatic deposit import feature to include more processors, but it's unlikely that that will include OpenEdge.  We have very few customers using the OpenEdge gateway (only a couple dozen) and the OpenEdge integration does not allow for deposit/batch requests, so we could not actually do the sync process with them.  Their parent company, Global Payments, does have some newer methods, but we'd have to rebuild the integration from scratch to take advantage of those.  However, like I said, we are planning to expand the automatic deposit import to include Authorize.Net, Converge, Braintree, and some of the more heavily used processors.

I appreciate honesty but find Ken's response unhelpful. 

As a property manager with frequent property changes, reports for historical data are crucial.

The suggested workaround is simplistic. It requires a manual record check of which properties were active for a given year since there is no report for this data either, property reactivation, calendar blocking to prevent future bookings, report generation, and deactivation. Estimated time for just 5 properties within a particular year would take about 7 hours away from a day of work- a significant time investment.

This process of re-enabling, blocking calendars, and disabling properties just to see historical reports is cumbersome, ridiculous, inefficient, and unreasonable.

Data shouldn't be hidden. The data belongs to the user and should be readily available, not "held hostage."

The news about Google Vacation Rentals is fantastic ... thank you! In regards to discounts ... I put them in position 2 so they don't apply to the Cleaning Fee (in position 3). If GVR doesn't allow discount positioning, is there a recommended strategy? Thanks!

Thanks Ken. I just submitted a Helpdesk form.

I suspect this may be related to the trigger settings - you most likely want to make use of a Condition based on Pending Status.

Can you write in to the Helpdesk with the specific booking, and we'll take a look?

Hi -

We just got a booking request from VRBO, and even though we hadn't confirmed the booking, the request triggered the "As soon as booking is created" message to the guest. They then filled out the forms, entered their credit card, and effectively booked the house without our approval. We've been using OwnerRez for about a year now and never had this happen. I tried to search the forums for any notes on this but didn't find any. Do we need to modify our trigger in some way so this doesn't happen again?

Thanks in advance for any help.

Pat

Thanks Ken. Its a new one for me.

Thank you! This helped so much!

No matter what, it shouldn't be crashing.  We'll take a look at your support ticket and get to the bottom of the issue.

You most likely need to make change in your Theming section:

https://www.ownerrez.com/support/articles/theming

If you need further assistance, please write in to the Helpdesk with full details and examples, and we'll help you get this fixed.  It should be one simple change.

I can't seem to find the setting to edit my contact info in the email footer that is sent to guests in triggers and just in general if I email them from OR. 

I want to add my Google voice and not my personal number. 

I don't want to have to go in and edit every single template, and if I do that footer still auto shows up in every email. 

TIA

Hi All

I'm trying to do something pretty simple but I'm getting hit by error messages. I'm just trying to get an Airbnb Listing to import into OR. I've already sent this info to Support but I thought I would check to see if anyone on here had any ideas? I've restarted, tried Firefox and Chrome, waited, but nothing is changing. Any Ideas?

Even though you may be logged into your Air BNB account and you can access and edit your listing Airbnb will still prompt you for 2FA details when you try to access the Upcoming Transactions from the Transaction History menu. In AirBnB if you go to the completed payouts Tab first and then switch to the other tab Upcoming Payouts you should get a pop up to authenticate via Text message or Phone Call. 
As long as you are able to view these transactions directly in Airbnb then Channel Bridge should work. You should makes sure you have Air BNB open in a separate tab to Channel Bridge.
If you still don't get the 2FA pop up then try clearing your browser cache or use another browser.

I tend to think not, but really I'd need to look at the specific case to know for sure.

Hi Ken,

Yes, that was the problem.  One of the properties had both Vrbo numbers under it.  I corrected that and now it works!  

Will do tomorrow. I'm changing the settings from: do not retry, to setting a cutoff time many hours after the case. Think that will help?

We're not aware of any large-scale cause for this, but, there are a great many possible reasons in specific individual cases, some of which are not obvious.  Please write in to the Helpdesk with specific examples, booking numbers, triggers, and if possible screenshots, and we'll get to the bottom of it with you.

Please write in to the Helpdesk with specific examples, including screenshots.  Also, in this message, please provide a list of your property names and their Vrbo listing numbers.  It sounds from your description like you have them mis-mapped, which will result in bookings being assigned to the wrong property.  You may be able to see the problem, and potentially even fix it, under the Vrbo Identifier Mapping on this page:

https://app.ownerrez.com/settings/listingsites 

Hello, anyone else having an issue with triggers-templates not being sent? Ever since we went into DSL I've had some issues where for some reason my automated messages are often not sent.

Thanks Ken!

I've figured out what is happening - but not how to fix it.  

The Excel file has all the correct information - including correct property name...but when importing it into the booking calendar it goes under the incorrect property?  The error message came from overlap with an existing reservation at a different property.

When I deleted the reservation causing the error, everything loaded into the calendar....but under the wrong property.

How to fix this?

Hi,

I have 3 properties on Vrbo and have successfully imported calendars from 2 of the 3.  The 3rd one shows valid data in the Excel file, but when I try to import the file, it gives an error message that one of the bookings "overlaps with an existing booking".  But when I look at the 2 bookings, I can't see any overlap...?  Data from both bookings seem correct

Suggestions?

Thanks,

Gary

if I set this up on Pricelabs will that feed through OR

Yes, assuming you've connected PriceLabs to your OwnerRez account as explained here:

https://www.ownerrez.com/support/articles/pricelabs

and then appear in Airbnb

Yes, assuming you have connected to Airbnb via API.

https://www.ownerrez.com/support/articles/airbnb-connecting-api-video

BDC?

Probably... however, there are more gotchas there, and if you find that it isn't working as expected, please write in to the Helpdesk with specific examples so we can advise.  In particular, Booking.com supports multiple rate schemes, so it is possible to accidentally connect OwnerRez to the wrong one so it won't appear to work properly.

I just wanted to check the process with Pricelabs, OR and Airbnb/BDC.

In Pricelabs there is an option for setting up a Minimum Stay for Last Minute Bookings

So I could have a 7 day minimum stay set but reduce it to 3 nights if it is in the next 30 days.

My question is….

if I set this up on Pricelabs will that feed through OR and then appear in Airbnb/BDC? I can’t quite work out the hierarchy of the software.

Thanks in advance 

Hmm.  We're looking into this, and may reach out to you directly.