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Currently when a new booking comes in i use the "notes"field to create a mini-checklist of everything i need to ask and badger the guest before check in.. A short list of like Did they fill in the security deposit? did they register with our HOA community yet? Did they fill in the Docusign lease agreement? are they bringing pets? etc etc.... it is an extensive list. Is there a way to have a "check list" automatically generated per booking per property, that i can just click to check off as things arrive? Bonus Points, if this could be AI Driven through triggers to automatically remind (aka badger) guests every 48 hours until they complete their tasks. Either feature suggestion or ways to make this work as-is today?
I am already using tag automation, however we can not setup multiple triggers from that. I need a very simple ability to say "send this email every day at 9am until this tag/task is removed". Right now your system will trigger ONCE on DAY1 and not RETRIGGER on days 2-99.
This should be working automatically, so, please write in to the Helpdesk with specific details, including the booking number, and screenshots from Airbnb showing the transaction history of the booking, as well as the refund, so we can investigate.
Last night the water went off at a property, in the middle of a cold windstorm. The guest was cool about it. The owner and I agreed to give him a partial refund, which I did, via Airbnb.
OwnerRez isn't showing the refund, at least not in a way that I can find it. Do I need to enter this manually, and if so, how?
Any help greatly appreciated. I was unable to find anything in the help archives.
They said "the engineers were looking at it"
Please write in to the Helpdesk with specific details, booking numbers, and screenshots, so we can investigate.
I just noticed this today. I have a guest currently staying (booked via Airbnb) and my day-after check-in message didn't run. The message to be sent tomorrow with check-out instructions also shows as "Can't run yet." Both show the same error: "This booking does not have a Airbnb message thread.” The messages to this guest that were scheduled for yesterday and the day before were sent just fine.
It should not normally be necessary for anyone from Booking.com to talk to OwnerRez - in fact I don't recall even hearing of that request before. They can always email us at the Helpdesk of course.
I took a look at your account, and as far as I can see it appears to be working correctly - the Booking.com API is configured and seems to be connected. If you see anything that appears to be wrong, or have any issues with bookings, please write in to the Helpdesk with details and we'll get it sorted.
I have gone thru the process of adding Booking.com Our account is set up on Booking.com and the API connected. I just got off the phone with Booking.com and was told to finalize things they needed to talk to Owner Rez. They tried to call but of course they weren't able to get thru to anyone. Is OR able to check my API connection and let me know if they see any issues or how do I deal with this.
Yes, you can change this in the Hero Unit settings:
https://www.ownerrez.com/support/articles/home-page#hero
I've made that change to your test website. While it does not fill the entire page, because it leaves room for the menu, it does fill the complete width - the height is limited by the dimensions of the image you are using, or in your case your video.
I've seen some of these ticket reports, and for at least certain situation, the message-thread warning is in error - we're looking into what's causing that. The actual cuase in those cases is that the trigger criteria were not met at the time the trigger was scheduled to occur, so the message was not sent.
That's what I've been doing too, but it's excruciating because some randomly do get sent and some others don't and now I have to be figuring things out.
25+ triggers missed so far.
Thank You Ken! I will see about doing the plug in. I have one more question that maybe you could answer.
Question: I am wondering if I am able to change the settings so that our website fills the full screen. I have attached an example of the front page of our website on godaddy.com and then the website on ownerrez.
thanks
We are also seeing Airbnb triggers like check in and check out instructions not being sent. Direct and Vrbo work fine. The triggers in our messaging where the time has come and gone are showing a “Can’t run yet” and show a reason of “This booking does not have a Airbnb message thread.”. Sending the message manually does seem to work fine.
Sure - in fact, if you have more than one property in your Hosted Website, it automatically does set up a separate page for each one. I see yours has 6 properties, so, here are their individual pages:
https://www.mtvacationgetaways.com/flathead-lake-retreat-orp5b5eb30x
https://www.mtvacationgetaways.com/glacier-country-chalet-orp5b5eb2cx
https://www.mtvacationgetaways.com/glacier-gateway-home-mountain-oasis-orp5b5eb2fx
https://www.mtvacationgetaways.com/glacier-oasis-rv-site-2-orp5b5eb31x
https://www.mtvacationgetaways.com/glacier-oasis-rv-site-1-orp5b5eb2dx
https://www.mtvacationgetaways.com/waterfront-on-echo-lakegorgeous-viewsboat-ramp-orp5b5eb2ex
I do see the ticket you sent in, and it's under investigation. Unfortunately we are not presently able to answer as quickly as we'd like, which is why we are adding to our support team - I actually participated in interviews today. It may take a few more days, as discerning exactly why a trigger wasn't fired when expected can require digging through the logs, but this type of question is fairly common and a solid answer will be found.
Hello!
I have a hosted website and I am wondering if there is a way to set up a link per property?
TIA,
Brooke
I sent over 8 examples of triggers not being sent.
In the past 2 days I had close to 10 more triggers that failed to send.
Support has been extremely unhelpful (I got one email 3 days ago and haven't heard back in over 48 hours).
This is not acceptable.
You mean, for people who aren't necessarily guests to sign up for a newsletter or some such? OwnerRez itself does not provide this capability, but, there are a great many third-party services with their own plugins to do this sort of thing, and which can be added to an OwnerRez Hosted Website. I know there are quite a few clients who have done this successfully, though I'm afraid I don't have a list of plugins that are "known to" work. There may be others on this Forum who have, and who would have a suggestion.
Hi, Im new to owner rez and still trying to figure everything out. I am wondering if there is a way to set up a email signup on the owner rez website?
thank you
I get what you are saying, but i agree with the comment above where this makes it much more difficult to find an ACTUAL issue since every trip is being flagged as a conflict. It would seem to be a simple thing to just not advertise bookings from a channel back to that channel from an ical perspective. The ical feed should only contain native OR bookings or other channels etc. Maybe add a filter option on the custom external ical setting that filtered by booking source? That would allow users to set this up themselves.
No, it is unfortunately not possible to do this. But as far as we are aware, the apparent conflict doesn't actually do anything beyond looking odd in your Vrbo calendar, because it is just an illusion.
Percent of rent doesn't appear to be available for code-based discounts. :-(
How you would even have code based discount on google 🤷? have you looked at GVR traveler-facing interface? Unless you mention a code in your google listing description (which most travelers will not notice that code there), they would not even know about it.
Percent of rent doesn't appear to be available for code-based discounts. :-(
We're on the phone with VRBO now, my booking agent/PA has been working on this for the last couple hours. I'll keep you posted.
I am observing this same issue as we only use VRBO (red conflict for every booking). I do not see a way to create a specific ical feed with just bookings taken directly in OR for example, which would be what is required here. Is this possible?
GVR does not allow positioning.. What you can try is tick "percent of rent" on the discount set up and that should take care of it.
Hello! We are hesitant to use API and are having the same conflict issue. Just to make sure I understand correctly we can make a custom calendar, then exclude the current VRBO bookings, and that should fix the conflict? Thank you!
Hi Cheryl, we do plan to expand our automatic deposit import feature to include more processors, but it's unlikely that that will include OpenEdge. We have very few customers using the OpenEdge gateway (only a couple dozen) and the OpenEdge integration does not allow for deposit/batch requests, so we could not actually do the sync process with them. Their parent company, Global Payments, does have some newer methods, but we'd have to rebuild the integration from scratch to take advantage of those. However, like I said, we are planning to expand the automatic deposit import to include Authorize.Net, Converge, Braintree, and some of the more heavily used processors.
I appreciate honesty but find Ken's response unhelpful.
As a property manager with frequent property changes, reports for historical data are crucial.
The suggested workaround is simplistic. It requires a manual record check of which properties were active for a given year since there is no report for this data either, property reactivation, calendar blocking to prevent future bookings, report generation, and deactivation. Estimated time for just 5 properties within a particular year would take about 7 hours away from a day of work- a significant time investment.
This process of re-enabling, blocking calendars, and disabling properties just to see historical reports is cumbersome, ridiculous, inefficient, and unreasonable.
Data shouldn't be hidden. The data belongs to the user and should be readily available, not "held hostage."
The news about Google Vacation Rentals is fantastic ... thank you! In regards to discounts ... I put them in position 2 so they don't apply to the Cleaning Fee (in position 3). If GVR doesn't allow discount positioning, is there a recommended strategy? Thanks!
