General Help and Questions

Sort by

• Newest Reply
• Newest Topic

Thank you.  I updated this and fingers crossed.  Unrelated but is there a way that OR can updated my personal calendar with property bookings/blocked time?

Hey Rachel! YES! Go to Properties > Property Name > Rules. Scroll down to Booking Window and you can set the max days in the future that you want your calendar to be open for booking. 

Make sure you have transaction sync enabled, and check the date from which you enabled it. Only bookings received after the "enabled" date will automatically import transactions.

If you have not enabled transaction sync, you will still need to run channel bridge to pull in payments from Airbnb.

I have sent this issue in through the help portal several times over the last week, but haven't heard anything back yet. I have entered 24 in the total number of months to display, but only 12 months show up on the website. I really need at least 24 months to display, but prefer 36 (which isn't an option for some reason). 12 months will not do at all.

I just discovered that this same issue is affecting the Booking/Inquiry widget too! I can't take any bookings for more than a year away! This is a new horrible bug! I've taken several bookings through the website for more than a year out, so I know that this issue is something new.

Please help!!! Can somebody please fix this soon?

Screen shots of the issues in the pdf below.

Calendar24MonthIssue.pdf

Thank you,

Sallie

I wish the payment fields could be added to the booking template info as well. I think it's important to remind the guests what card they scheduled their final payment on. As most of my final payments are over $4,000.00 it could mitigate a lot of problems. I spent one full afternoon creating a custom email template with the payment fields only to discover that I can't set up any triggers for payment templates. It was a HUGE waste of time and very frustrating. 

Any updates on the email functionality you noted?  I'd also like to have the emails I send to people tracked in their profile if that is an option

Alece, if you don't want booking dates to show that are super far in advance, how do you block those off?  Is there a checkbox for something like "only show 6 months ahead"?  Thanks for any help you can provide.  

I was going through amounts due and just realized that the AirBNB balances are all showing as due although they paid.  Not sure why this stopped.

I will be changing commissions as of May 1 to 22%. Is this the date of booking or the date of arrival??

Given the complexity of this QuickBooks issue, please email into our helpdesk with as much detail as possible. Screenshots of the QB Payments, the booking IDs in question and so on. If a call is necessary we'll be able to route you to the right team for the job, and if its something we can handle through email, we'll be able to dig in and discuss your account in finer detail than we could here.

Thank you for your understanding and we look forward to hearing from you.

~Caleb

Hi,

Generally I always advise the Line Item Pivot as a good starting point, as it tends to have most everything you could want in one place.

https://app.ownerrez.com/reports/lineitempivot

However if its a bit too much information just doing a line item detail may be what you're looking for.

https://app.ownerrez.com/reports/lineitemdetail

And as always if you're not finding the report in question that you need, please feel free to take a look through our feature requests as someone may have already recommended it or you can write a recommendation up yourself!

https://www.ownerrez.com/forums/requests 

~Caleb

Hi,

It would be a good idea to put this forward in the feature request subforum found here: https://www.ownerrez.com/forums/requests 

But as a workaround in the meantime you can use Zapier to verify that guest, https://www.ownerrez.com/blog/zapier-use-cases

There are a few options to this end in Zapier, the first one that popped up for us is Byteplant. Once the verification is done, adding a tag to the successfully verified inquiries through this process would also be a good idea.

~Caleb

Hi,

Currently the closest thing OwnerRez has to something like this would be by using Blocks.

https://www.ownerrez.com/support/articles/blocking-off-time

For a more direct long term approach I'd actually recommend putting in a feature request, so other clients can vote up your ideas for new and improved features in OwnerRez:

https://www.ownerrez.com/forums/requests 

~Caleb

HI! We are new in ownerrez and I have a quick question with importing our properties. We have our old PMS and we would like to have the bookings transferred. I keep on getting this error "Property and Arrival/Departure in this row overlap with booking in row.." but I have checked and there was no overlapping bookings.

Hi Daniel,

Have you taken a look at our available Door Lock integration partners?

https://www.ownerrez.com/integrations#DoorLocks

We'd recommend researching these partners to find out who would be the best fit for you and your business needs!

Hi Mei,

That feature is right around the corner! https://www.ownerrez.com/forums/requests/team-member-system-alerts

hi everyone, just want to ask if there is a way to get notifications from ownerrez sent to my team as well? not just the host? thanks in advance

hi everyone, just want to ask if there is a way to get notifications from ownerrez sent to my team as well? not just the host? thanks in advance

I have just switched over to OR from Guesty for Hosts and I'm still finding where everything is.

One of the things that I had in Guesty that I can't seem to duplicate in OR is a simple report showing how much profit we made in a given month.   

What I'm looking for is a simple report that shows the combined (AirBnb, VRBO, and Direct) booking fees that we took in, the cleaning fees that we took in, booking platform expenses, and other expenses such as pay to the cleaners, power bill, internet bill, etc.

Doe this report exists and I'm just missing it?

What is the best integration option for the Kwikset Halo Wifi smart lock and OwnerRez?

I've just spent a random half hour trying to work out how to input a single bed into OR. For any other UK people out there. I discovered the following.

U.S. terminology refers to a twin bed to mean what is known as a single bed in other countries, whereas other countries understand twin beds to be two single beds in the same room.

So when trying to add a single bed you need to add a twin that sleeps 1.

Please see the attached screenshot of the Quickbooks screen where the payments are recording multiple times. They are syncing to our QBO multiple times and causing issues.   This is just one instance of this happening.   This happened back in May and we had a ticket open and thought it was fixed but it is not.  I really need to speak with someone asap to get this issue resolved. 

Go on Facebook and join the unofficial Owner Rez support group, tey are very helpful and you can search for answers that may have already been answered. also check the help section and videos on YouTube you might find some help there too, but the support group is the best bet.

Thanks for the suggestion. I will try that. 

Hello,

Please write in to our helpdesk with your specific examples.

help@ownerrez.com

We'll gladly take a look and see how to get that cleaned up for you!

Join the Facebook unofficial Owner Rez support group, you can search through the posts and ask questions, you'll find it very helpful.

Go on Facebook and join the unofficial Owner Rez support group, tey are very helpful and you can search for answers that may have already been answered. also check the help section and videos on YouTube you might find some help there too, but the support group is the best bet.

We love these Property Search Field when filtering expenses.  Can that same type of drop down menu be included in the Post Expense page?  Scrolling through a long list of owners/properties adds to the time when posting expenses, especially when you can't remember the owner's name.  I usually use the bulk uploaded spreadsheet, but sometimes it's just quicker to do one-offs.  Thank you!!!!

It looks like there's a way to create distinct sets of house rules for each Airbnb listing under Properties -> Channel Rules -> Airbnb House Rules, but there doesn't seem to be any way to reference this in message templates via field codes. It looks like the only way to have this information pulled into a message template would be to create a custom field code and duplicate the house rules there. It also doesn't look like the information from a custom field code could be pulled into the Airbnb House Rules section, so it would be a pain to ensure both sections are updated when needed. Is there any way around this?

EDIT: It also looks like field codes are missing for Airbnb-specific cancelation policies, quiet hours, and probably a few other items that would be important to draw from and reference in message templates.

I am a new rental owner and starting with OR from the start. I am having some trouble with the VRBO integration. It seems the only way to get help is by email. That’s usually a 24 to 48 hour turnaround. Very inefficient and almost impossible to communicate. 

Is there any other way to get help from OR. Do they have a chat feature that I’m not seeing? Seems almost everyone has chat. I cleared up a question with Wheelhouse in 10 minutes using their chat. 

Any ideas or input is appreciated.