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I am able to get my widgets on there but I cannot overlap and image and a widget.
Thank you, but unless I'm doing something wrong I can only adjust rates within a date range, by channel or otherwise.
My interface doesn't show Settings > Rates Calendar, so I went to Setting -> Rates, and sure enough there's a calendar. Here, I can adjust rates by selecting and then populating selected dates with a rate, but there is no way to select a channel and the setting are limited to the selected date range.
If I choose "Spot Rates" from the Rates Calendar I am shown a data dump, no ability to change anything.
So this approach is a dead end, for me at least, for now.
BUT upon further research, I find that I can set a premium or a discount in the channel API settings, and I was thinking of doing it like this until I read your reply. Is this method not advised for any reason?
Thanks very much for the assistance.
Hi Antony:
PriceLabs syncs to spot rates, which shows on Settings > Rates Calendar
Then, you can adjust the channel pricing via the Settings > API> Channel > Changes button & "adjust" will enable you to increase or decrease your rent or rent + surcharges per channel.
Again, I searched the knowledge base and couldn't find any mention of this.
Setup: PriceLabs >> OwnerRez >> Airbnb
I have length-of-stay (LOS) discounts set up in OwnerRez (15% for weekly, 30% for monthly). Then I set the discounts at zero in Airbnb so as not to multiply them.
On several occasions in the past few days, I have found that Airbnb displays discounts of 15% or 30% for weekly or monthly bookings: for weekly, 15% only, and for monthly, sometimes 15% sometimes 30%.
So, two questions:
1. Should the discount settings from OwnerRez override the settings in Airbnb, or do they stack? Should I have in fact set them at zero in Airbnb?
2. Do the discount settings from OwnerRez show up on Airbnb, and if so, why are they showing up semi-randomly?
Thanks in advance for any insight.
I'm pretty new at OwnerRez, but not with this kind of issue.
You need a central source of authority, meaning that you should have one place where everything is the latest and true version, and then everything else copies that source.
So, in theory, you should use OwnerRez for all communications.
That said, using Airbnb with the API integration, all messages seem to be synced properly. Given that Airbnb's interface is better on mobile, I use it frequently when replying to guest issues, and I find that they're all showing up just fine in the OwnerRez system.
Right now I'm copying over all of my messages into templates, setting triggers, and trying to understand that little ecosystem. When I'm done, I will have everything being sent from OwnerRez *except* manually one-off messages to guests. As far as I can tell, this will work fine.
Once I start adding more channels, having a central source of authority will move from "more convenient" to "essential."
I hate when guests call or text me, because now I don't have any record of what they said, which is crucial in any dispute. For that reason alone I am considering the "SMS" option on OwnerRez.
TAKEAWAY: unless you're fully satisfied that messages are syncing back flawlessly to OwnerRez, NEVER use anything else for any communication you could possibly want in the future. That's what you're paying OwnerRez for -- to have one place of central authority that can echo out to all the customer-facing branches. The rest of it, as far as I can tell, is one long configuration screen.
Hi,
My county has a limit on guests per week. I can only rent the house to one guest in 7 nights. However, I want to have a minimum of 2 nights in the winter. Any idea on how to set this up?
Thanks
Hi,
Pardon me if this has been asked and answered before, I couldn't find anything when I searched.
I'm using PriceLabs and OwnerRez; I'm pretty new to both of them but I have everything working to my satisfaction (mostly) with Airbnb.
Now I want to add VRBO, but I want to have different pricing. Pricelabs when used directly with Airbnb and VRBO explicitly supports this.
Does OwnerRez support this pricing from PriceLabs, or is there another way to "overlay" a premium or a discount for each channel?
Thanks in advance for any answers, much appreciated.
Any update on this?
"Trigger scheduling system to include a handful of additional options including Security Deposit completion"
Hi all, I have length of stay discounts set up which are working fine in Airbnb (i.e., I can see a strikethrough of the main rate with a lower rate that aligns with the length of stay). I also have an Early Bird discount for stays > 90 days away which, while it works fine in my direct bookings, does not appear to be working at all in Airbnb. This has led to some situations where I make less on direct bookings than on Airbnb bookings, which is backwards! Thanks in advance for your help with this and Happy New Year!
We have been considering this as well. We were using BNBtally with QuickBooks before switching over to OR QuickBooks integration. It honestly made things way less time consuming and was more accurate. We are considering switching back, but have been holding off hoping to hear something from OR on future plans for the QuickBooks integration.
(A partnership between BNBtally and OwnerRez would be cool... *Hint hint)
Thanks for that. Didn’t know that the extra guest fee in OwnerRez pushed through to Booking.com.
All set up now!
btw the other bit was how their systems do surcharges and discounts.
there also seems to be the issue that Airbnb will add a surcharge for guests, but booking.com wants to discount for fewer guests.
Hmm, I'm not aware of that. According to our support docs, the extra-guest surcharge configured in OwnerRez will be sent up to Booking.com via our API connection with them (once you have that set up), just the same as it does for Airbnb:
https://www.ownerrez.com/support/articles/bookingcom-api-rates-settings
Please write in to the Helpdesk with some examples and screenshots of what you're seeing, so we can take a look. Unfortunately though, due to the holidays it may be a few days before we're able to fully investigate.
We are currently API integrated and having this same problem with OwnerRez. It blocked off our entire calendar indefinitely while we were out of town for Christmas. All channels are blocked. VRBO, AirBNB, and our personal Website all blocked off from OwnerRez with no actual reservations. OwnerRez shows calendar is open with no bookings but will not let anyone book. Extremely frustrating
I'm just trying to navigate this for the first time.
I have a client who wants to charge a surcharge for additional guests. They are listed on Airbnb and Booking.com.
From what I can see the base price (from pricelabs) comes through and then the additional guest surcharge (in OR) for airbnb works fine. But the support article doesn't mention if it works on Booking.com. I'm guessing not.
Then there also seems to be the issue that Airbnb will add a surcharge for guests, but booking.com wants to discount for fewer guests.
The obvious thing to do would be to adjust the booking.com channel increase, but that will affect all of the listings on the Booking.com API not just this one.
My Turkey addled brain keeps telling me there is a solution but can't work it out yet.
Any help gratefully received.
Thanks for asking this question...Three years later and you've just helped me!
My pleasure, Ariel! Glad you found it useful. Happy 2024!
Excellent, thanks for your thorough explanation!
Hi. In Airbnb, I saw "Awaiting Payment" in their calendar, showing the dates blocked, so if I try to make another booking for those same dates, in Airbnb, I can't). The problem was, going to VRBO, those dates were open (as they were open in OR). Thus, another person could make a booking there, and if Airbnb confirms their booking, this will end up with a double booking, IMO.
In this case, after a few hours, the person making the booking did not pay, so Airbnb released the dates in their calendar as available.
Hey Ariel, this Airbnb Help Center article explains Awaiting Payment, meaning that the booking in question, while blocked on the Airbnb calendar, was not a completed booking on the guest's part. If the guest had attempted to complete their Airbnb booking, OR's instant availability check would have run, so there was no risk of a double booking against the information in OwnerRez. If those dates happened to be booked by another guest, either directly or via Vrbo, the Airbnb Awaiting Payment booking would be blocked from completing the booking.
Lynnbrook has a great team I'm sure you'll hear back soon. Please let us know if you don't hear back. I recommend reaching out to Clearing to see what they can do for you and perhaps provide you with a more in-depth demo. Our partners occasionally form partnerships with each other to mutually benefit from their respective products/services. This could be the case with Clear and Lynnbrook, but that would be something to ask them about. We will continue to keep our Clearing support doc updated with the latest information that we receive from Clearing here:
https://www.ownerrez.com/support/articles/clearing
We may host a webinar with Clearing in early 2024, but nothing is planned at this time.
Hi. In Airbnb, I saw "Awaiting Payment" in their calendar, showing the dates blocked, so if I try to make another booking for those same dates, in Airbnb, I can't). The problem was, going to VRBO, those dates were open (as they were open in OR). Thus, another person could make a booking there, and if Airbnb confirms their booking, this will end up with a double booking, IMO.
In this case, after a few hours, the person making the booking did not pay, so Airbnb released the dates in their calendar as available.
Hi Ariel. How did you see the booking was made? Did Airbnb send you a notification? I'm guessing that they tentatively create the booking, but don't send it to us until they receive payment. Once OwnerRez has received a booking from the API sync, the availability will be blocked on your calendar.
bigDeeOT As Ken mentioned, the Messaging update does not currently have a specific ETA and will most likely release later this year. In the meantime, I think you could use a scheduled time trigger to achieve the functionality you need.
If you use the criteria BlueMtnCabins shows above, set it to go out many days before arrival, and set the retry criteria to keep trying until arrival, it will send out as soon as the security deposit is scheduled. I tested this for a same day booking and the template was sent out properly.
Thx Caleb. Some sort of property share referrer url parameter would be a start. We do use the custom sources, but need to know which source referred them. Can a url parameter be used to pre-populate a custom attribute on a booking? Thx!
Seriously, want to know! My processor is Lynnbrook and I learned after Demo today that Lynnbrook does not integrate at this time with Clearing! These are two very important companies who focus on vacation rentals and should connect. Does anyone have any experience with Lynnbrook and their response as to why they will not connect? I sent an email to Lynnbrook regarding my interest and hope that they consider.
Thanks
Hi there!
What exactly are you trying to accomplish with an integration between Lynnbrook and Clearing? We'd love to know more so that we can get a better understanding of why such an integration would be useful to you!
Thanks Bri! I want to capture Airbnb in the accounting piece as well. Quickbooks is not ideal and overwhelmingly clumsy. I sent an email to Lynnbrook with a few questions after they replied and I am waiting to hear back. I would like to see more on Clearing in general. To be honest the demo was way too fast! I would love to see a cohosted webinar between OwnerRez and Clearing to show how they work together. To my knowledge, as a Lynnbrook processing customer, I am not able to use Clearing since my processor needs to be api connected. Perhaps I am misunderstanding, I am not sure. Maybe I am overthinking it. Do you know of anyone using Clearing at this time? Thanks again!
Seriously, want to know! My processor is Lynnbrook and I learned after Demo today that Lynnbrook does not integrate at this time with Clearing! These are two very important companies who focus on vacation rentals and should connect. Does anyone have any experience with Lynnbrook and their response as to why they will not connect? I sent an email to Lynnbrook regarding my interest and hope that they consider.
Thanks
Hi there!
What exactly are you trying to accomplish with an integration between Lynnbrook and Clearing? We'd love to know more so that we can get a better understanding of why such an integration would be useful to you!
Hi,
There's no automatic means to attribute bookings to individual property shares at this time. However if you create a custom source then you should be able to manually assign bookings to the individual custom sources as a rough workaround.
https://www.ownerrez.com/support/articles/custom-sources
Beyond that we have had discussions revolving making source tracking more granular as they relate to hosted sites, though the details and confirmation of this I can't confirm at this time.
~Caleb
Yes, Double beds sleep 2. Your logic seems correct, so, please write in to the Helpdesk with information about this problem so we can investigate and figure out what's going on.
Hi Valerie,
There is no "Go-Live" button within OwnerRez currently, the closest thing we'd have in the system and what we general recommend to aim for is API integration with the main channels.
We have some articles here that detail that,
https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-setup-connecting
These would be part of step 14 on the checklist: https://www.ownerrez.com/support/articles/setup-checklist#apis
Alternatively you could setup iCals when you're ready to start generating bookings between channels:
https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-airbnb
https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-vrbo
~Caleb
How many people does OwnerRez count a double bed can sleep? I would assume 2 but now I keep getting this error message " Max guests rule (10) is different than sleeping arrangements (8)"
There's a King, Queen, and 3 Doubles = 10 sleeping spaces right?
