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Still not updating to version 12.8 on the channel bridge or by forcing the update.
Monday, 9:39pm PDT
I want to be able to put out a custom message on my Hosted Website. Something like "Contact us for special Holiday Pricing". Then, maybe in another month I can put out another customized message.
How can I do that?
Thanks
Tim
Hi Sallie:
It seems that, unlike us, Google does not work on Sundays. Hopefully iti is approved overnight.
Hi Adria,
I checked the channel bridge today, Sunday. Still version 12.7. Tried to force the update, and still no luck. Any status update?
Thank you,
Sallie
I am still unable to import from VRBO - getting the same error code (and I have no Airbnb listing so cannot import from there). Pretty much stuck until this is resolved.
It's fine to just use the Airbnb import and proceed with the setup checklist.
As another brand new OR user who is on step one of the set up checklist, can I continue with the setup or should I wait for the fix? I've imported my listings from Airbnb.
Hello,
I am a brand new user of OwnerRez. Per the title, when attempting to import my listings (2 total) from VRBO, I am getting an error message. In particular, the message says "Please correct the errors below: The server returned an error resposne (429 429)". This occurs on both of my listings.
Any help would be greatly appreciated.
Erik are you still getting the error code? I can't upload any of my VRBO listings today either. Very frustrating
This 429 429 import error from Vrbo has been happening transiently. The engineers are working on a fix, but I don't have an ETA. If you have an active Airbnb listing, you. can import that.
I am still getting this error and do not have Airbnb. Does it matter what device I try or is there any workaround?
OK - I am still getting this error whenever I try to import. When you say "transiently," does this mean I should keep trying to see if it goes through, or should I just wait until your engineers have a fix? I do not have an Airbnb listing so I cannot import from there.
This 429 429 import error from Vrbo has been happening transiently. The engineers are working on a fix, but I don't have an ETA. If you have an active Airbnb listing, you. can import that.
Hi Adria, thanks yes I can send what info i have on this if you still require? I just double checked the fee is actually 13.2% not 13.5% (including GST). Thanks for the tips on how to get around this, I will investigate further.
Not any help but also in the same boat. I thought Quickbooks integration would make life easier but it’s more complicated than the single entry accounting excel workbook I created. Very disappointed. Let me know if you come up with a better solution for this integration.
Hi Sallie:
A Channel Bridge fix was released early today and approved by Google. Subsequently an Excel file error popped up, that fix has been released and is awaiting the Google approval. This will likely happen overnight. Can you do a new download Sunday.
https://status.ownerrez.com/notices/aioglwmhp3cnjxvs-vrbo-channel-bridge-booking-download-error
Hello,
I am a brand new user of OwnerRez. Per the title, when attempting to import my listings (2 total) from VRBO, I am getting an error message. In particular, the message says "Please correct the errors below: The server returned an error resposne (429 429)". This occurs on both of my listings.
Any help would be greatly appreciated.
I am getting the same error code, so frustrating!
I tried updating the channel bridge per the instructions, but Chrome didn't update it to the new version. So I guess this fix is still a work in progress.
Thanks,
Sallie
Due to a recent unannounced change by Vrbo, the Channel Bridge version in common use is no longer functional. Our engineers are working on a resolution, and have released an updated version that partially mitigates the problem.
You can find more information, and overall OwnerRez system status, at our status page here:
Specifics on this issue:
https://status.ownerrez.com/notices/aioglwmhp3cnjxvs-vrbo-channel-bridge-booking-download-error
Hello,
I am a brand new user of OwnerRez. Per the title, when attempting to import my listings (2 total) from VRBO, I am getting an error message. In particular, the message says "Please correct the errors below: The server returned an error resposne (429 429)". This occurs on both of my listings.
Any help would be greatly appreciated.
Note that, by design, it is not possible for just any old person, visiting your website or in any other way, to write a review. All reviews must be linked to a specific booking. That's true whether they're imported from a listing channel, via our Excel import templates, or entered directly by a guest via a link provided as discussed above.
.
You can send them a link manually (or set up a trigger and email with link post-stay)
Manual : Bookings > Booking > Reviews > Request From Guest
I've got the widget enable so if there were any reviews, they would be there. But how does someone leave a review on my site? I don't see a way for them to add a new one.
Thanks!
So, we should take your original template with the rental agreement paste into a channel template with the {BUFIXUP} link.
Yes.
With that, they will get the request for contact info and the rental agreement.
Then, we need to delete (make inactive) our original rental agreement template, correct?
No, you'll want to keep the original one active, for systems like Vrbo and Booking.com where you do get their real email addresses upon booking.
You would make the trigger for the rental agreement template attributed to "Everything but Airbnb" so it still sends to direct bookings, Vrbo bookings, etc. Yet that template still sends via the channel message to Airbnb guests.
So, we should take your original template with the rental agreement paste into a channel template with the {BUFIXUP} link. With that, they will get the request for contact info and the rental agreement. Then, we need to delete (make inactive) our original rental agreement template, correct?
That’s good news the are by far the hardest channel partner to integrate with in OwnerRez…..
Ken there are a lot of examples that we have not corrected on our account from prior to our delisting with them... search for Address
3010 Lyndon B Johnson Fwy
Dallas, TX 75234-7770
or Phone: +1 (469) 675-9003
That is the GETAROOM address/phone provided for every booking through BDC with them as a partner of BDC. In virtually all of these cases we waited until the guest showed up at the property and called us They never receive any email messages for text messages because the email is a BDC email and the guest has no clue what this is and never receives anything forwarded to their email... and the phone number for text messages just cost us $$ for sending texts to a phone that sends them nowhere.
Many of them you will find on our account have had corrections to the phone and will have an updated email because when the guest shows up and calls us we correct the information. We use electronic door locks so we no longer allow 9003 as a door lock code because all of these bookings were getting the same door lock code which created a security risk. Since we had no way to contact the guest we had to wait for them to call us to get a new phone number to create a door code that would allow them into the property.
I would like to add to what Adria said above. We are actively working on a vastly improved API connection with Booking.com, which will indeed assist greatly with many, though not all, of the issues mentioned above. At the same time, we are in discussions with Booking.com as to what changes can be made at their end to make the entire connection smoother and more suitable for vacation rental owners. We don't have an ETA or specific knowledge of precisely where that will lead, but, this is a very significant change and I have high hopes for the near and medium term. So, I would encourage you to have patience if possible and not give up on Booking.com - help is on the way.
If you have specific issues and/or problems with an existing connection to Booking.com, please write in to our Helpdesk, and we will provide assistance. While this may not always be fast or entirely successful at first, the examples and knowledge of problems of this sort will be helpful as we work with Booking.com staff to improve overall.
Just to spread some hope here - we are actively working with Booking.com to develop a vastly improved method of connecting and configuring your account, which we believe will resolve many of these concerns. No specific details or ETA yet, but we anticipate you'll start seeing the first round of improvements in the near future, with many more to come.
We have all but stopped using BDC because of all of the issues we have with their partner websites (GetARoom, Agoda and others) not sending information along to the guests. Guests show up with no clue of where they are going, no arrival instructions, no door codes, no way to contact them... We went from 10s of thousands of dollars in bookings per year to just a few thousand...our direct rep with BDC basically said there is nothing that can be done. Fortunately the bookings have been picked up by other channels at a lesser commission rate
