General Help and Questions

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We have OwnerRez integrated with Turno (formerly TurnoverBnB). I am trying to find a way to get the Cleaner Name, clean date and cost pushed from Turno and posted into a custom field in OwnerRez. I don't see that Turno has a Zapier integration. How are other OR users getting the cleaner name to be reportable in OR?

I reached out to OR support, and they responded "Zapier is a good idea, but as noted, Turno doesn't integrate with them.  Also, at present, while OwnerRez can be used to send zaps, it cannot yet receive them.  So this wouldn't work for now."

Thanks in advance for your shared wisdom!

Has there been any progress with this?  Is there any report that shows when the 1st and 2nd payments are due if not using credit cards?

On initial connection, it can take a bit longer because there's more data, especially if you have a lot of high-res pictures.  But 3 hours seems a bit long.  If it's still not finished, please write in to the Helpdesk with specifics so we can investigate.

Is it an instant sync when first connecting the API and properties to Airbnb? Our Airbnb status has been "in progress" and sync status "importing" for 3 hours for 6 properties.

Hey folks, is there a way to set up a custom booking field to show up only on stays of more than 7 days? 

I’m trying to streamline the way I handle houseplant care for longer stays. I always forget to ask guests if they want me to come in and care for our 20+ plants or if they feel confident doing it themselves. Then I’m scrambling after they check in to get it all organized, haha! It would be so great if I could have a mandatory custom booking field that only shows up for LOS of 8 nights or more where they can state their preference, and then have an automatic message sent to them a few days after checkin with the instructions. 

What do you think?

For anyone else wondering: The door code field is only available after the Booking Lookup action is utilized.

I've created a custom Zap to add a new contact in OpenPhone (which we use for our guest text/call communication) when a booking comes in. It creates a contact that include guest name, property they're staying at, dates of stay, booking ID, phone number, email address, and door code. Use the Zap »

Thanks, Ken. If there was an option to choose "Doesn't Have Tags" like on the filter on the Bookings list page then maybe the required file would only be presented for those contacts, and skip those contacts that do have the identified tag.

No... but, the engineers are aware of the limitations, and are considering future feature improvements.

No, that's not correct - an OwnerRez ID is not an IP address at all.  It looks like this: 

Account Id
ora7cdcd235bx

Airbnb had an incident last night where they were spuriously returning error codes on legitimate endpoints. They fixed the error a couple hours ago, so everything should be good to go as of now.

I triggered a full sync on your listing and verified that I can see it publicly, does everything look good on your end as well?

Did I get dropped by Airbnb? Or is this an OR-Glitch?
I no longer have an Airbnb listing nor hosting page

I'll give that another try!

You may need to reach out to Zapier support in that case. We are not able to see exactly what goes on in their systems from our end. The OwnerRez API is properly including the door code. 

Zapier support can drill into the actual event data they have, and they can send us further details if they need assistance.

I do have it set up as a Booking Update trigger -- but within Zapier, it does not give me the door code as an option when populating the Zap action.

Hi Alece,

I just checked and the door code is definitely present on that booking:

Is your door code creation delayed? We recommend using Booking Update triggers in Zapier to get the door code, since it's not always available when the booking is first created.

It's the IP address when you go to settings/ API/ (Go to the web site you want to list with) in the address bar is the IP address or what they are calling OwnerRez ID

Generally, you'll set your social media account links in your Theming:

https://www.ownerrez.com/support/articles/theming

They will then appear in your website footer:

https://www.ownerrez.com/support/articles/hosted-websites-footer-customizations-video 

Hostfully is a competing channel manager to OwnerRez, and as such, it's quite unlikely that integration with them would be particularly beneficial.

Hello, I've set up a required field for guests to submit a copy of their ID when they are signing our rental agreement. I love this feature!

However, it is a kind of a pain for our repeat guests to have to continually provide a copy of their ID each time they book another stay.

I can't figure out a conditional field or setting to tell OwnerRez that if this guest already has an ID on file (which I identify by adding a "ID Received" tag on their guest contact record) then that requirement should be skipped for all new bookings.

Has anyone figured out a way around this?

Thanks!

Glad you got that sorted out!  For future reference, here's instructions:

https://www.ownerrez.com/support/articles/links 

how do I link my instagram account to my website

I was unable to get the feature to work and figured out how to do it by mimicking another text with link in the html.   I am no html person, but figuring this stuff out!

Is there any chance Ownerrez will integrate with Hostfully guidebook? I like Hostfully much more than TouchStay.

This is more or less contrary to a fairly fundamental design principle of OwnerRez - that a payment needs to be made for a booking to be confirmed.  This can be overridden manually in several different ways, and, guests can create pending bookings with no initial payment (e.g. when they're paying by check, it may take a week or two for the check to show up in the mail and clear), but no, you can't just let bookings be made automatically with no payments at all.

I'm thinking that the "check" mode may be the workaround for you though, as it would allow your guests to at least make the booking and secure the dates, and then, you could manually adjust the Rules of each booking individually to suit your arrangements.

A strange thing is happening.  When I highlight text and choose the "insert/edit link" option, I am unable to get my curser to go into the box to paste the link in.  My counterpart who is helping me with the page and is added to the account CAN insert links.  Any idea what could be happening?  Thanks in advance!  I would insert a photo but the photo option is greyed out in menu for this post...  

First post… just getting up to speed.  For reference, we are ONLY renting via our direct channel.  We are not hooked up to VRBO, Airbnb, etc.

For our properties, we invoice once the stay is complete.  We don’t want to take deposits or payments in advance of the stay.  I can’t figure out how to specify this in our setup.

Specifically, when I go to a Property to set its rules, I must choose a first payment value of $1 or more and a second payment due date of 1 or more days before the start of the stay.

Any suggestions on how to work around this?  I wish there was an option where you could just pick to send an invoice post-stay.

Thanks!

OR's support article regarding the Zapier integration specifically mentions the door code being an available and usable field:

However, within Zapier, this is not reflected in the booking data that's pulled in. It's nowhere on the list of available fields. 

Am I doing something wrong or missing it somewhere... or perhaps is their a glitch in the matrix that's stopping Zapier from gaining access to that data? 

Hey Kerry! On the PM tab, click Portal Access. 

From there, select Invite Portal User.

Enter the homeowner's name and email address, and customize what you'd like them to have access to. When you click Invite at the end, it will send the homeowner an email with a link for them to set up their password and gain access to their Dashboard. 

How do I send dashboard link to homeowner so they can block their time slots and review their reservations ?

Thank you !

Have a similar question but my seasons are not "recurring", they are specific dates. Some overlapping seasons do show rates, some do not and I cannot figure out rhyme and reason.

Example:  https://app.ownerrez.com/widgets/418d6cebcb674050b18595e8a80c8639?view=form&propertyKey=8d9af0f00d574324bea145e565d0591f

 Does anyone have an idea? TIA