General Help and Questions

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how do I link my instagram account to my website

I was unable to get the feature to work and figured out how to do it by mimicking another text with link in the html.   I am no html person, but figuring this stuff out!

Is there any chance Ownerrez will integrate with Hostfully guidebook? I like Hostfully much more than TouchStay.

This is more or less contrary to a fairly fundamental design principle of OwnerRez - that a payment needs to be made for a booking to be confirmed.  This can be overridden manually in several different ways, and, guests can create pending bookings with no initial payment (e.g. when they're paying by check, it may take a week or two for the check to show up in the mail and clear), but no, you can't just let bookings be made automatically with no payments at all.

I'm thinking that the "check" mode may be the workaround for you though, as it would allow your guests to at least make the booking and secure the dates, and then, you could manually adjust the Rules of each booking individually to suit your arrangements.

A strange thing is happening.  When I highlight text and choose the "insert/edit link" option, I am unable to get my curser to go into the box to paste the link in.  My counterpart who is helping me with the page and is added to the account CAN insert links.  Any idea what could be happening?  Thanks in advance!  I would insert a photo but the photo option is greyed out in menu for this post...  

First post… just getting up to speed.  For reference, we are ONLY renting via our direct channel.  We are not hooked up to VRBO, Airbnb, etc.

For our properties, we invoice once the stay is complete.  We don’t want to take deposits or payments in advance of the stay.  I can’t figure out how to specify this in our setup.

Specifically, when I go to a Property to set its rules, I must choose a first payment value of $1 or more and a second payment due date of 1 or more days before the start of the stay.

Any suggestions on how to work around this?  I wish there was an option where you could just pick to send an invoice post-stay.

Thanks!

OR's support article regarding the Zapier integration specifically mentions the door code being an available and usable field:

However, within Zapier, this is not reflected in the booking data that's pulled in. It's nowhere on the list of available fields. 

Am I doing something wrong or missing it somewhere... or perhaps is their a glitch in the matrix that's stopping Zapier from gaining access to that data? 

Hey Kerry! On the PM tab, click Portal Access. 

From there, select Invite Portal User.

Enter the homeowner's name and email address, and customize what you'd like them to have access to. When you click Invite at the end, it will send the homeowner an email with a link for them to set up their password and gain access to their Dashboard. 

How do I send dashboard link to homeowner so they can block their time slots and review their reservations ?

Thank you !

Have a similar question but my seasons are not "recurring", they are specific dates. Some overlapping seasons do show rates, some do not and I cannot figure out rhyme and reason.

Example:  https://app.ownerrez.com/widgets/418d6cebcb674050b18595e8a80c8639?view=form&propertyKey=8d9af0f00d574324bea145e565d0591f

 Does anyone have an idea? TIA

Go to the Booking in OwnerRez, Transactions tab, and use the Request dropdown button to Request New Credit Card.  That'll send the guest an email with a link to enter the new card information, which will then be stored in the Booking record available for use.

My guest needs to update her Credit Card. Where can I find this link or request? 

This is not possible, as such.

However, our WebAssist team has experience in custom-coding rental agreement templates that resemble other forms (such as your Word document), that can be pre-populated by OwnerRez using field codes and generally used for this purpose.  Please reach out via the Helpdesk with that Word document, and we can take a look.

Hello,

I'm pretty sure I already know the answer to this question ("No"), but I'm wondering if anyone has figured out a way to use custom fields on Word attachments on a template?

Our property requires a parking pass on all vehicles in the garage, but the passes must contain the check-in date, check-out date & guest's phone number.

If I could add those custom fields to a Word document attached to an email template that would automatically fill in that data on the parking pass to be specific for that booking it would save me from having to manually create and email each parking pass to the guests.

Any ideas?

Thanks!

I got it figured out. Thank you so much. Pretty much everything is running smooth now. 

patti

You'll want to manually create the bookings in OwnerRez, manually enter all their appropriate Charges, and then, on the Transactions tab, record an offline payment for the amount already paid, to leave the correct remaining balance.

We don't have the ability to make reservations through our website. Potential guests would call us and we would send them invoices through PayPal. After we received the payment, we would block our calendars on our website and everywhere else. How do we enter those bookings into OwnerRez? We want to make sure that we don't send payment requests to the guests that already paid for their stays this summer. I am probably making it more complicated than it is. 

Yes! 

SMS Branding is currently in a holding pattern due to new federal regulations requiring it for all existing senders as well as new ones. The approval group is overwhelmed with applications and we are awaiting completion of approvals.

We were originally told approvals would take 7-10 days, then 15 days, now an estimate is not being provided. This is not specific to OwnerRez, or even to our SMS provider Twilio.

We have asked our developers to investigate a workaround to allow sending unbranded messages while the Brand is still pending, that possibility is being evaluated currently.

Hello ...

Is there anyone who can give me an idea of how long it takes to setup SMS?

I completed the information but it has been several weeks and it still isn't working (although I'm paying for it). 

Any ideas or suggestions?

Thanks

Carole

Hello! 

I am looking for some insight on what others do in similar situations. I recently had a guest who had to cancel their reservation. Turns out, I was not able to refund the card because the original transaction was 6 months+ or older. I inquired with OwnerRez and they said I would need to provide the guest with a check or Zelle them back the money. I wanted to ask if anyone here has run into a similar situation, and how did you refund the money? All input is appreciated. Thank you for your time ☺️

They automatically display on the appropriate pages of your Hosted Website.

It might be easier to write in to the Helpdesk with screenshots of where you're looking, and a more detailed explanation of what you're trying to do, so we can investigate.

Not seeing where to find them.  If anyone is able to guide me to them, that would be great.  Thanks!

You mean, these?

https://www.ownerrez.com/support/articles/hosted-websites-prominent-amenities

They appear on some of the screens and list results, as discussed on the above page.

Hello All,

Building the webpage, new to OwnerRez and starting to get the hang of it little by little.  Where are the amenity icons that are used to represent various amenities such as parking, pool, wifi, etc.?  

Thanks!  

No, OwnerRez does not do any currency conversion, arbitrage, etc. - it changes constantly.  Each individual property in your OwnerRez account can have only one currency assigned to it, and, your payment processor needs to be in that same currency.  If a guest is from another country, the payment processor will normally handle the currency conversion automatically, and transparently to you.

Please write in to the Helpdesk with examples and screenshots so we can investigate.

Is there a way to change some pricing for stays starting in 2024 but not affect 2023?  For instance, I want to raise my cleaning fee for 2024 stays but leave it as is for the rest of this year.

There is no official way unfortunately. I have had some success bending the ear of one of the Airbnb community forum leaders who said she would sort the problem out for me. However she’s only been successful in one category when I should be in 3.

I’m still bugging them until it is sorted out!

Airbnb just released the ability to see your categories in the hosting site:

To check your listing categories, follow these steps:

• Log in to your Airbnb hosting dashboard.
• Go to your listing in the “Listing Details” tab.
• Scroll to the “Property and rooms” section.
• Look for the “Categories” line item, which displays the categories your listing is listed in.
• Click on “View” for more details about each category.

If you discover an ability to edit/effect your category, do report back.