General Help and Questions

Sort by

• Newest Reply
• Newest Topic

I changed some rates in the calendars in vrbo but they are not reflecting in OR. I went to settings,  calendar import/export, clicked on the appropriate ical and clicked sync now and no changes appear. It has been over 30 minutes also.

Please help

Thanks

Dan

I see the standard "Booking" email templates but wanted to add a "how is your stay so far" and "thanks for staying with us/leave a review" automated message. is there any way to do this in Owner Rez, to set them up to send at specific times during and after the customer stay?

I asked for some filters in the screen a long time ago but it's just been composted to the bottom of the list.

https://www.ownerrez.com/forums/requests/booking-email-tab-filter-to-only-show-scheduled-emails

We've looked into making changes to this, but, for now, if you want booking-type messages to be sent, it needs to be a booking, not a block.  A $0 charge booking is valid however.

Understood. In our case, we are going through rebranding. Incrementally. But when done, I guess I will have to duplicate the Theme as the account theme. Not really a big deal overall. But I suspect that as people grow their business and portfolios it is something that may be desirable.

Not currently -- the account theme is special in that it's the contact info/logo etc. on the account itself. The other themes are stored separately, but the account theme is the default and it's stored on the account.

Typically you'd want to use the account theme as the default, so there can be a fallback if there's no property in some context -- like an inquiry with no property.

Then, you'd set up the per property themes separately. If you don't have a property that uses the account theme, that's fine -- you can map all properties to specific themes and leave the default more general.

We have friends coming to stay at our home free of charge.  I would still like for them to receive the "Welcome" messages and "Check out Instruction" messages, etc before/during/after their stay.  There is important info in each.

Can I just block off time and the messages with triggers will still go out?  Or do I create a booking, change the fees to "0" and allow the trigger messages to go out that way?  Block off time seems easier and cleaner. But I'm not seeing the message options.

Is there an easy way to "swap" a theme into or out of being the Account Theme?

Example: we are rebranding property by property and nearly done. I need to update the account theme to the new name and info. We have been doing this property by property until now. However, I also want to KEEP the old account theme for a while - just in case.

So I want to make the new brand the account theme and the current account them saved in a different slot.

Hello! Deposits is currently a manual tool for logging Deposits inside OwnerRez. There are plans to do automatic deposits from certain channels (e.g., Airbnb) and some payment processors. Ultimately, allowing deposits to sync with QuickBooks. We of course couldn't build all that out at once, but we'll keep adding to it over time to get it to that point. Stay tuned!

The short answer is - they really don't.  You have to connect with the main channel account, not using a co-hosted account.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#cohosts

And OwnerRez itself does not support cohosting, per se - you can share your credentials with anyone you please, or, if you're using our Property Management premium feature, you can create a Portal Access account with Admin privileges, but in both cases the other person will have full access to everything, not just specific properties.

Got excited when I saw that there seems to be a QB integration for Deposits but when I tested, it errors out.  Is it supposed to be an integration? How does it work - I don't see any way to add a deposit date or let the system know where the fees should get booked.

Can you please direct me to a document that discusses how co-hosting listings works? I own the property and have a PM who also uses OR. How do I best achieve letting the PM manage everything (bookings/communications etc) but also have the listing show up on my direct book site. I'd also like the reviews to stay with my house should I part ways with the PM in the future. Does this mean that she should be the co-host and if so how does she manage the listing and communications?

thanks

That's right - write in to the Helpdesk explaining in detail what you want to do, and we'll help you work it out.

This is a known issue, and there are plans to add a more efficient way of doing this, though no ETA on that at present.

1. Yes its possible but you have to get the guys to turn it on. I'm not sure of wait times on the vrbo end or if they will just do it?

Can I have more than 1 VRBO account tied to my OR account? 

I have one now, API connected. 

I would like to add another VRBO Account for a different geography. 

Quick Question:  Right now it seems like we have to set seasons for every time we want to change the permitted check in or check out days of the week.  Is there anyway around this?  Example:  We typically only permit Sat to Sat rentals but allowed a 10 day rental ending mid week.  For this week only, we want to be able to allow a mid week check in and check out.  Is there any way to do this outside of having to add a "season" for this one week?  I see on the rate calendar where we can change the number of days...but not the permitted days of the week check in.

I would love to have this feature added, but do not see it except for some discussion about it a couple years back.  I do set up reminder emails to myself, but would still like to have a checklist tied/within the booking info that I can see have been completed. Any advice is welcome on what others are currently using. Thank you!

Hmm, I think that's usually the name, or perhaps company name, in the Profile in your Vrbo account?  You should be able to change that somewhere, or, reach out to Vrbo support for assistance in doing so.  This is not controlled by OwnerRez.

I just got my VRBO listing approved earlier this week. I noticed that it says "Hosted By: Condo"... I've searched and looked over everything and cannot find where to change this. Anyone ever have issues like this and can lead me in the right direction?

Thanks! 

It is best not to ask for an OwnerRez review from your Airbnb and Vrbo guests - you're better off letting them write the review directly in those channels, and then import it from there into OwnerRez.

I've noticed that a few of my guests have "reviewed" more than once. I have a trigger sent to email, and text the review link to the guests 1 day after check-out. So my question is this, is it possible for them to be getting a request from Airbnb AND myself? Or since I'm using the API with ABB, my review link is essentially the same as if it's coming from ABB?

Do I need to send a review link to them if they are already getting one from ABB & VRBO?

I went back and adjusted my settings to only send out the review link to those who direct book, as I don't want to annoy people and having them fill out a review more than once. 

Thanks! 

Please write in to the Helpdesk with a screenshot of what's wrong, so we can take a look.

Well, I was doing month-end financials and in my Vrbo booking statement (the line-by-line CSV version), I noticed a reservation number listed twice, and the second line had a PPB fee of $0.25.

I then pulled up the booking in OR and found that I had added a $5 shipping and handling fee to mail a guest a lost item:

So yeah, this is definitely happening--and it's kinda silly in cases like the one above: why should Vrbo get a cut of the postage I paid for to mail the guest's item home? No other segment of the travel industry does anything like this--Vrbo shouldn't, either.

How do I remove text from the description headline?  It's requiring I have something in that line and I don't know why.... it wasn't there when I created our hosted website.  Now I have to have it and the wording is RIGHT in the middle of my photos on my home page. People have commented it's "odd placing".

Any help to remove this?

All the messages are displayed, because it is not uncommon for clients to incorrectly set their triggers and exclude listing channels when they didn't mean to.  It's useful to be able to see what messages won't be sent, verify why, and confirm that in fact that's what you wanted.

Hmm... no replies at all.  Did I post this in the wrong area, or is this something not worth discussing :-)

Glenn

Ok, thank you for clarifying that. 

VRBO is currently canceling my previous account and it should be resolved in the next day or two. Then I can go about the better way through OwnerRez. 

Thank ya'll so much for quick responses and excellent customer support. I know our questions get repetitive! 

While you are setting up a new integration from within OwnerRez, in the process Vrbo will ask you to log in, but, there will also be a link to create a new Vrbo account, which is what you want.

Note that for this to work, you must be fully logged out from Vrbo before you begin the process in OwnerRez.

Thanks for this response and info!

I do have a business email I can use for this next go round. I can use a different phone number too of needed. But will VRBO link them together when I use my first and last name?

Also, do I create the new log in info on VRBO before I start the API Integration? Or does that part take place during the Integration?  OwnerRez instructions say i must mark "yes" that I have an account already.