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Hi,
Struggling with the same issue.... currently we have our listings on both AirBnb and VRBO. I am in the process of setting up a direct booking site. The pricing is set by Pricelabs (awesome tool, btw!).
I would like to have the nightly price on the direct booking site to be about 6.7% higher than on AirBnB/VRBO, which will give the direct customer about an 8% discount off of their total, because they are not paying the AirBnB/VRBO fee and will give me about 4.7% higher payout, which will help to offset for the direct site hosting and direct marketing spend.
I though I had seen a menu for Channel Adjustment somethere, but I can't find it.
Has anyone solved this issue?
Thank you,
Jake
We are having enough issues with Booking.com that we are considering terminating our listings on their sites... Questions I have for you all...
1. How do you deal with the bookings where they have your property listed on sites like - GETAROOM.COM (and others) where when the booking is created the guest information comes in with the listing sites address and phone number not the guests and it has a a guest booking.com email. We find we have absolutely zero way to contact the guest. Email messages enter into a black hole because the guest doesn't have a booking.com account that they get email from. Phone number is a customer service line and they will provide zero information you have to go through booking.com... Booking.com support has to reach out to the partner website and they won't give them emails or phone numbers either. We've had guest show up at a self check-in property with zero information and of course it is our fault! What do you do with these strange bookings and more importantly how are you identifying them and addressing them before the issue becomes an issue?
2. BDC payments come in various forms... they can send you the full card number they can send you a virtual card.. Payments probably 50% of the time fail because BDC did not send over to us the CVV for a card or the correct address information. We can force the payments through but it circumvents all fraud detection and we end up paying a higher credit card rate because we didn't collect this information. We've talked to every level of support and our account rep about this and they tell us our account is setup correctly and we should be getting all information and yet it still just doesn't happen. How are you managing the processing of payments with BDC?
Love to hear some suggestions... other than drop BDC.
That is how mine appears as well. The properties are grouped by their respective owners. We actually prefer this so we are absolutely sure when we are entering a property expense that we are putting it with the correct owner. You would never be able to select the owner.
Patti is is something that those of us here in the forums could help with?
Question about the Expense tab. Under the "Associate To" section we have bookings, property's, & owners. When selecting "property's" I have the "owners" in bold and in alphabetical with the actual property associated with the owner listed below. Is that how it's done or do I have something wrong in my settings? Because ... if I wanted the "owner" I would pick the "owner" option. I want the name of the property I'm billing to be prominent in the "property" option. Thanks for the help.
Patti,
Have you tried the "unofficial" FB group? There are lots of users there that can help guide you through the process while you are waiting on official support.
https://www.facebook.com/groups/702265430182289/
Is there a way to have anyone signing the legal agreement behind a VPN block or trigger a notification that it could be fraud?
We had 2 bad guests recently and the IP addresses on the legal agreements were both blocked by a VPN. I think this could help be a warning of trouble to come.
Thanks Paul
Just what I needed.
Regards
Norm
Try using the main bookings list view with a filter. Filter for bookings that are arriving soon, then filter for payment status.
Is there a way I can generate a report for outstanding payments.
For example a list of all guests arriving in the next 7 days that have not fully paid for their stay.
Thanks for this info.
I have just finished my trial period so still very much a learner and this is one of the things that I wanted to do.
Unfortunately, it's true that we've been very heavily loaded with customer inquiries over the past few weeks, and have had trouble keeping up. We try to respond to everyone within 1 business day, and we are not meeting that standard at present.
In addition, though, from your description I think you may have replied to your own support ticket asking for status? Doing that throws it to the back of the line, since it was "touched" more recently.
We're working to increase support capabilities and get our response times back down where they belong.
Does everyone have problem with customer service on owner rez or is it just me. I am new and partially set up with no help to finish setting up. I have sent 3 emails over the past three days and have had NO response at all. Very disappointed..
Patti
This is controllable overall in your Culture area:
https://app.ownerrez.com/settings/culture
And, can be overridden in the Settings for each individual Widget.
Owner Net = Owner Amount - Taxes (if paid by owner) - Damage Protection (if paid by owner)
Owner Revenue = Owner Amount + Commission - Non-Owner Charges (harges where the entire amount is kept by the PM)
In plain English:
Owner Net is the amount the owner would expect to pocket after all liabilities are paid.
Owner Revenue is the amount received by the PM for the owner (which includes commission the owner owes to the PM).
How did you change it?
I have just started setting up my website and have the same question
Not sure what you mean? I took a look at your website and the indicated properties are (not) appearing correctly.
Can you share the formula as to how the Owner Revenue, Owner Net, and Owner Amount are calculated?
I removed the properties through settings by choosing everything but. However, they are still showing on the website. Is there a different method I should use?
That depends on how exactly the booking was originally handled, but, full instructions are here:
Yes! I hide mine as well. Go to - Settings - Hosted Websites - Click your hosted website - Change Settings in top right corner - Under Display, at the top you'll see "Rate Display" next to a drop-down list option, click that and pick the NONE option, then save and go check if that worked!
I am wondering the same thing.
I dont want guests to see the daily prices on my calendar. I also have a huge gap (7-10x) between my lowest and highest price of some properties so I dont want to show that on the properties page. Guests who book during peak season will think they are paying too much. Is there a way to hide all these prices?
Thanks.
I have a guest wanting to change dates in VRBO. How do I make the reservation change ?
That's discussed at length in this support doc:
https://www.ownerrez.com/support/articles/instant-book-vs-request-to-book
yes, wondering this myself
Please write in to the Helpdesk with the ORB booking number and your description of the problem, so we can investigate.
how do i configure to only allow Inquiries and not allow Instant Book? Not seeing the widget for Inquiries when i look to configure the header for the website
I just had a guest (through Airbnb) request an early check-in, which I granted, went into OwnerRez and updated the check-in time, which auto-updated the door code activation time through RemoteLock (I had verified that the code did update).
Later that same day, but before the original check-in time, they submitted a stay extension via Airbnb. After accepting the extension request, they showed up to the house, still before the original check-in time, and the code did not work. Looking at the booking in OwnerRez I noticed the "early check-in" indicator with the early time I added was reset to the original check-in time, and therefore RemoteLock updated the activation time accordingly.
This seems like a pretty clear software bug to me, or is there something I'm missing?
Thanks!
Yes, you do indeed need to have your property details in OwnerRez. While you can certainly set them up manually there, it's much faster and more efficient to import them using our tool for that purpose:
https://www.ownerrez.com/support/articles/listing-content-import
But for this to work, yes, the listing does have to be active on Airbnb/Vrbo so we can see it.
